Vaivén del Mar

The Space

Welcome to Vaivén del Mar, an exclusive and peaceful condominium in Playacar Phase 2. Surrounded by tropical gardens and palm-lined pathways, it offers a comfortable and stylish setting for an authentic Playa del Carmen experience.

Playacar is a residential development featuring extensive green spaces and jungle areas, a golf course, resorts, beaches, archaeological ruins, and a wide selection of restaurants.

Amenities

• Five minutes from the beach by car
• Approximately 15 minutes on foot to the beach and Fifth Avenue
• Free access to The Reef beach club for up to four guests
• Gym
• Swimming pool
• Cyclist and golf facilities within Playacar
• Free internet in the condominium and common areas
• Two Smart TVs
• Air conditioning
• Fully equipped kitchen
• Washer and dryer
• Beach chairs
• Safe
• Three bedrooms, each with a private bathroom
• Two king beds, one queen bed, and one double sofa bed
• Hair dryer

Guest Access

Vaivén del Mar is a low-density condominium with spacious common areas, creating a quiet and relaxing environment. Guests may use the shared internet network at the pool and in the business center.

The gym includes basic, high-quality equipment, and a studio is available for private classes for an additional fee. The property also has 24-hour security and administrative staff at the reception desk, providing a hotel-like experience.

A private internet network is available inside the apartment exclusively for guests. For faster speeds, we recommend using the private network.

Please review the important parking information included in this listing.

Important Information

Please take care when walking through the building after swimming or when wet, as the floors may be slippery. We recommend wearing shoes or sandals with soles that are not completely flat.

Before, During, and After Your Stay

1. Vaivén del Mar is not a hotel and does not have a traditional front desk. We must be present at the property to let you in, so please keep us updated about your exact arrival time, flight delays, and any changes via WhatsApp, Messenger, SMS, or another agreed method. This helps ensure that we are ready when you arrive and prevents unnecessary waiting.

2. Luggage storage is not available. We cannot receive luggage before check-in or store it after check-out.

3. Only the number of confirmed guests may access the property. If additional occupants arrive or are found staying in the property, we reserve the right to deny entry or immediately evict all guests without reimbursement. Guests are responsible for any fines imposed by the building administration.

4. Food and drinks are not included in the rental. Fridge stocking may be arranged before arrival. The cost is the supermarket receipt plus a service fee of $25 USD or 480 pesos, payable in cash upon arrival. Credit cards are not accepted.

5. Tap water in Mexico is not potable. We recommend drinking bottled water, which is available at local stores.

6. Gas, water, and internet are included. Electricity is subject to the following conditions:

   • For short-term rentals of 1 to 27 nights, the rate includes 40 kilowatts per day. Additional usage must be paid in cash at check-out at a rate of 6 pesos per kilowatt.
   • For long-term rentals of 28 nights or more, no electricity usage is included because of the special rental rate. Total electricity consumption must be paid in cash at check-out at a rate of 6 pesos per kilowatt.
   • Electricity payments must be made in cash in U.S. dollars, euros, or Mexican pesos. Credit and debit cards are not accepted.

7. Bath towels and pool towels are provided. Shampoo, bath soap, and toilet paper are supplied in an initial quantity sufficient to begin your stay. Once these products run out, guests are responsible for purchasing replacements.

8. We will welcome you in person and show you the condominium and common areas. Check-in is available from 4:00 p.m. to 9:00 p.m. Arrivals after 9:00 p.m. incur an additional fee; please ask for details.

9. If early check-in has been requested and approved, the fee must be paid in cash upon arrival in U.S. dollars, euros, or Mexican pesos. Once early check-in is approved, cancellations or changes are accepted only if notified at least 24 hours before the agreed arrival time. Later changes or cancellations do not waive the fee.

10. Guests may not enter the condominium until all applicable amounts have been paid upon arrival, including the security deposit, transportation, early check-in, late check-out, or any other requested or agreed service. No exceptions will be made. Payments must be made in cash; credit cards are not accepted.

11. Upon arrival, we will show you the condominium and review the inventory with you. You will sign the inventory and receive a copy. Any missing or damaged items must be reported at that time. Once the document is signed, its contents are considered approved.

12. Guests must follow the condominium’s internal regulations and respect all common areas. Any resulting fines must be paid no later than check-out and may be deducted from the security deposit.

13. Please take care of the linens and furniture upholstery. Stains that cannot be removed through normal laundry or cleaning will require payment for professional cleaning. Take particular care with suntan lotion, creams, makeup, and wet bathing suits.

14. If you are dissatisfied with anything related to the condominium or any service provided, please notify us immediately so we can assist and attempt to resolve the issue. If no concerns are reported, we will assume that everything is satisfactory.

15. Turn off all air conditioners before leaving the property. Do not set the air conditioning below 20°C, and keep doors and windows closed while it is operating. This helps conserve electricity and prevents costly damage caused by overworking the systems. Water dripping from an air conditioner may indicate overuse caused by open doors or windows. Guests are responsible for repair costs resulting from improper use.

16. The drainage systems in Playa del Carmen are delicate. Do not flush paper, sanitary towels, or other objects down the toilet, as blockages and resulting repairs will be charged to the guest.

17. Disconnecting the internet or router is prohibited. A fine of $100 USD or 1,850 pesos will apply.

18. If you experience an issue with water, electricity, internet, or any other condominium service, including maintenance performed by the administration, noise from construction or concerts, or other circumstances beyond our control, notify us immediately. We will contact the condominium administration or the relevant public or private entity and do our best to assist. These force majeure situations are outside our control and may require patience while third parties resolve them.

19. Moving furniture or decorations, or disconnecting electronic devices, is prohibited. A fine of $100 USD or 1,850 pesos will apply.

20. The condominium will be delivered clean, and additional cleaning during the stay is not included. Additional cleaning may be arranged for an extra fee, which must be paid on the day of cleaning or at check-out.

21. We are available throughout your stay. Please call or message us if you need assistance. Before departure, we will contact you to coordinate your check-out time. The latest check-out time is 11:00 a.m. Late departures incur a fine of $50 USD or 925 pesos, without exception.

22. After departure, our cleaning and operations team will inspect the condominium within 72 hours to confirm that it has been left in the same condition as when it was delivered. Any damage will be reported immediately, and the corresponding amount may be charged or deducted from the security deposit.

23. Report any malfunction in the condominium during your stay. If an issue is not reported, you may be charged for the repair. When damage is reported, we will first determine whether it was caused by the guest.

24. We are not responsible for forgotten belongings. If an item is found after departure, we will notify you so you can provide a return address. Items will be kept for a maximum of 15 calendar days from the departure date. If you request shipment, a $25 USD service fee will be added to the courier cost.

25. For reservations requiring a cash security deposit upon arrival, the deposit will be returned within four business days after departure, provided there are no damages, fines, or unpaid requested services. Applicable amounts will be deducted from the deposit.

26. For reservations made through websites that retain a damage deposit or have access to your credit card, we reserve the right to collect payment for damages or fines directly from you or through the booking platform.

27. Payments related to this document must be made in cash in U.S. dollars, Mexican pesos, or euros. Credit cards are not accepted.

28. We are not responsible for injuries, damages, theft, or accidents inside or outside the condominium. Guests are advised to take appropriate precautions and obtain travel insurance.

29. No refunds will be issued for circumstances beyond our control, including inclement weather, water supply interruptions, internet or television reception issues, force majeure events, street events, concert noise, construction, necessary repairs inside or outside the building, or other similar situations.

30. Smoking is prohibited.

31. Pets are not allowed.

32. Upon departure, return all keys, garage remotes, resident cards, parking cards, and any other devices or items provided for use of the condominium and its facilities.

33. Illegal activities and the use of illegal stimulant products are prohibited. Guests must not create unpleasant or offensive sounds, vibrations, or odors. Firearms and pyrotechnic devices are not permitted.

34. Respect the neighbors, quiet hours, and any other guidelines communicated before, during, or after your stay.

35. Guests accept full