Sky Apartment

I’m saddened to have to write a negative review, but unfortunately our experience was disappointing. We were a group of three people, yet when we arrived there were only two bath towels provided. Although the listing advertised two beds, one was extremely small for two people and the second “bed” was actually the sofa, which was in terrible condition. It was broken, dirty, and had undefined stains on it, like the ceiling. We also found a cockroach in the apartment. After contacting the host, they eventually provided us with sheets for the sofa, but after a long flight this was not the kind of welcome we expected. The communication was quite poor. I contacted the phone number provided to arrange the airport shuttle, but never received a reply. Furthermore, the rooftop pool I was the most excited about was closed, and we were never informed of this before our arrival. Fortunately, we only stayed for one night. Based on our experience, I would not recommend staying here.

There were no chairs on the balcony, the bed makes too much noise, and the curtains let in all the light starting at 5 in the morning.

They're charging me $26 for a soap dispenser that I had to buy because they don't know how to screw it to the wall, and when I arrived it was on the floor (they want to charge me for it instead of screwing it on). They're complaining about a piece of paper on the ceiling that I don't even know how it got there. Apparently, the cleaning team either throws things up to the ceiling or left it there before. They're complaining about that, too. The worst service I've had as a tourist in all of Costa Rica. By the way, the pool doesn't work. Don't let them lie to you. It's empty.