Lalo
Reviews
Superhost134 total reviews · 3 listings
93% rated 5★
134 reviews
4.90
2018–2026
134 reviews
Fabios
Excellent, 4 weeks ago
Everything was excellent. The accommodation was very clean, comfortable, and just as shown in the photos. The service was excellent and everything was perfect during our stay. We would definitely go back!
Host Response
Favios, thank you very much for your review. You are the guests that all hosts want to have at home. Thank you very much for your reservation and we look forward to seeing you soon.
Grissel
Excellent, 1 month ago
The house is very nice, very spacious, and the service is excellent
Raymundo
Excellent, 2 months ago
Everyone was very friendly. Excellent place and house. Very accessible. Everything was great.
Host Response
Raymundo left my house in deplorable condition, the kitchen with all the pans and dishes dirty, a bed with urine on it, and he set off a pump that he shouldn't have set off because he didn't know how the equipment in the house worked, and they burned it. They will never be welcome on my property in the future. They are people with no respect for property.
Georgina
Excellent, 2 months ago
Beautiful house to relax and connect with nature. I loved the garden, large pool, and clean rooms.
Host Response
Thank you very much Geo, I hope you come back soon. Regards
Zyanya
Excellent, 3 months ago
Our experience staying with Lalo was very good. The cleanliness, the service and the place were excellent. We would definitely stay at his Airbnb again. 100% recommended. The location of the house was perfect for spending time with family. Many thanks to Lalo and José for their hospitality.
Host Response
Thank you very much for your kind words. We loved having you at our place. You are welcome to return whenever you like. Best regards.
Yatziri
Excellent, 3 months ago
It is a very beautiful place. We loved the pool and Lalo was very kind. It is definitely a place to spend time as a family. We hope to return soon.
Karla
Excellent, 4 months ago
Excellent service. Everything was very much in line with the description of the house. Lalo was super attentive from the time of booking. If you have a chance to stay in this house, you will have an amazing time. It is far from the hustle and bustle, which allows you to rest and relax, in addition to being convenient and comfortable.
Host Response
Karla, thank you very much for your review. We look forward to seeing you soon. Regards
Viviana
Excellent, 5 months ago
The house was spotless, very clean, and well-maintained. Lalo was incredibly attentive to our needs. Everything is the same as the photos. Super quiet place to spend family time... very grateful for everything.
Nora
Repeat guest
Excellent, 5 months ago
Our stay was great, peaceful. We were already familiar with the house; this is the second time we've stayed there. Lalo, the host, is very friendly and responsive to any questions we have, and José, the manager, is always available and very friendly. We really enjoyed the peacefulness of the area, and we will definitely be back for sure. Thank you very much for your kindness.
Maria Del Carmen
Excellent, 5 months ago
Lalo's service from the very beginning was spectacular. The photos didn't do the house justice, as it is beautiful and comfortable. We had a great time, and we would come back again.
Host Response
Dear Mary, Thank you so much for your feedback. You were a very respectful guest, both in terms of the rules and the property, and that is always appreciated. We look forward to seeing you soon. Best regards.
Guadalupe Jazmín
Excellent, 5 months ago
I really liked the house; it's suitable for a family stay. The children enjoyed it very much. The privacy and tranquility of the place are very pleasant. Everything is exactly as shown in the photos. As a suggestion, I think the price should already include the cost of the boiler and hot tub, so that it's a single, total payment. Thank you, host, for your recommendations.
Host Response
Thank you for your input. The hot tub is not included in the listing; it is not available to guests. It is not a matter of price; the hot tub service is simply not available. All Airbnb homes charge an additional fee for heating the pools. That's how it's usually done. The guest should read the listing carefully; all the extra fees are specified there. If it's expensive, they can look for cheaper options that fit their budget. Thank you very much.
Emmanuel
Excellent, 6 months ago
We had a great time, and the place was in pristine condition and very clean.
Oscar Jesus
Excellent, 6 months ago
A very pleasant stay, clean and very nice, just like the photos shown. It is definitely a good place to stay, and José Luis is always attentive and very friendly.
Host Response
Oscar, thank you so much for your review. You were an excellent guest, and we look forward to hosting you soon. Regards,
Alejandro
Excellent, 7 months ago
Lalo and Jose Luis, thank you very much for all your attention! The communication was wonderful and the house is beautiful! It's a great option if you want to visit Las Estacas but want a more comfortable stay. We would definitely come back!
Host Response
Alex thank you so much for your review. We look forward to seeing you soon. Regards
Juan Manuel
Excellent, 8 months ago
Everything was perfect with the place, amenities, cleanliness, AC, the house is very nice along with everything it advertises
Samuel
Excellent, 9 months ago
Lao's house is very cozy, communication with him was always respectful and his directions were precise. Everything in the accommodation was fine.
Host Response
Thank you very much Samuel. I hope you visit us soon. Spring is the best season. Regards.
Jose Manuel
Excellent, 11 months ago
The place is very nice, the pool is always shaded so I recommend the heating, the air conditioning is a very good plus, the place is comfortable to spend time with the family, I only recommend bringing what you are going to consume, since there is a store in the subdivision but it is not very well stocked and its prices are a bit high Everything else was excellent! 👍🏽
Nohemi
Good, 1 year ago
Very nice and comfortable, good service and friendly treatment by Mr. José
Mau
Excellent, 1 year ago
Excellent
Isa
Excellent, 1 year ago
A nice place to spend a quiet time!!! The mosquitoes are terrible, but it's part of nature, the house is beautiful and well maintained
Miguel
Excellent, 1 year ago
Good service at all times, a very quiet and cozy place.
Mariel
Excellent, 1 year ago
Hello, our experience at this property was very pleasant, the house is very nice and very cozy, the cleanliness when we arrived at the house was impeccable, no bugs anywhere, the water in the showers was always warm, the kitchen has everything you need to prepare food, the refrigerator is spacious and works well, cable TV which works perfectly but you really don't use it since it's best to enjoy the garden and the pool, This point is very important to us and it was really a delight since we hired the boiler and air conditioning service and we do not regret it at all, parking for 5 cars and we left one outside but the subdivision is very safe, and a plus the pool table that makes you spend a very pleasant time, the attention of José Luis was always timely, he is a very kind person and is always attentive to everything, thank you very much, in short I would rent it again 👌🏻 PD. My pets are the happiest 🙌🏻
Host Response
Mariel. Thank you so much for your review. I'm glad they had a great time. We look forward to seeing you again. Regards
Fatima
Excellent, 1 year ago
Lalo's house is beautiful, just like the photos, I loved the pool with that plus of having a heater, it was excellent and the garden is very beautiful. It has all the services for a comfortable stay, I felt at home. Mr. José Luis, who is in charge, was very kind and attentive, he was always attentive to what might be needed, I highly recommend it. Unfortunately we could not use the area to make a campfire because of the rain but I'm sure we'll be back, thank you very much Lalo and Mr. Jose Luis for his attentiveness and kindness, I hope to return very soon.
Luz
Excellent, 1 year ago
Clean, nice and spacious house, comfortable beds, the Very nice pool deep enough for the whole family, which allowed us to use it all, even those who did not know how to swim, the house matches the photos and Lalo and José Luis were attentive in case we needed anything. We hired the air conditioning and it helped us with this heat wave. I highly recommend it.
Alan Josué
Excellent, 1 year ago
Quite nice because of the weather and the comforts in the house, my family had a great time and we look forward to spending another quiet weekend in this house 👍🏻
Nora
Repeat guest
Excellent, 1 year ago
Very happy in our stay, the house is as it appears in the publication, José's attention was always very kind and attentive to anything, the host Lalo is very friendly and attentive ,totally recommended, very nice house, surely we will return, we had a great time. Thank you very much for all your kindness and recommendations.
Host Response
Thank you very much Nora. You are welcome any day you like. I send you a big hug and hope to see you soon. Regards
Carlos
Excellent, 1 year ago
A very nice place full of nature with a very nice pool. Comfortable, clean and tidy spaces, the whole family was happy and content, it was the most important thing.
Claudia Gabriela
Excellent, 1 year ago
the house is beautiful, we spent such a few days so nice the kids enjoyed the pool to the fullest, delicious breakfasts at an excellent price and super well served everything. We returned soon
Host Response
Thank you very much Clau. You are invited to return whenever you want. Regards.
Alejandra
Repeat guest
Excellent, 1 year ago
The house is extraordinary, full of trees and comfortable for large groups. It's rare to find houses with comfortable beds, a bathroom per room, a clean pool and a beautiful garden. This is the second time we have stayed here and we would do it again. Lalo is always kind and helpful with directions, José Luis is always attentive to whatever you might need.
Host Response
Ale thank you very much for your evaluation and you know you will always be welcome at our place. We'll be expecting you soon. Best regards and take care of yourself.
Ana
Excellent, 1 year ago
Very nice house, Jose Luis is super helpful
Azai
Excellent, 1 year ago
My whole family had a great time. The house is very nice. Jose, the manager, was very attentive to everything you need, as was the chef, Mr. Cristóba's food is very, very good. The area is very quiet. The garden is very nice. I would come back. I highly recommend it!!!
Host Response
Thank you so much for your booking and review. We'll be expecting you soon.
Ricardo Jose
Excellent, 1 year ago
Perfect place to stay with the family!! Spacious, comfortable, equipped!!! Just as you see it in the photos!!! Things to consider: since there is a lot of vegetation, you will find a lot of mosquitoes, so it is 100% recommended to bring a good repellent!! The subdivision store only has the most basic items, soft drinks, beers, water, snacks and basic personal hygiene items. The store DOES NOT HAVE CHARCOAL!!! You can find everything else in the store in the center of the village next to the kiosk, including charcoal. Consider the time of year, these days it's cold in the afternoons and evenings, and although the boiler helps a lot, the pool feels a little cold!!! José Luis's help was simply excellent!!! Always attentive and ready to help!! The house is really EXCELLENT!!! I hope to return at a warmer time to enjoy it even more!!!!
Marcos
Excellent, 1 year ago
Hello, on behalf of Lalo and José, the attention and kindness were unique, excellent service in general.
Alma Irena
Good, 1 year ago
Excellent place, better than in the photos, it has everything you need to cook. The fire pit is a plus to spend the night and enjoy with the family. The pool is very nice. The only drawback is that there were many flies in the palapa area, which is unpleasant for the owner, so repellent should be used.
Massiel
Excellent, 1 year ago
Excellent service, we felt safe and at home, very well equipped, comfortable and clean. 10 out of 10
Host Response
Thank you so much for your comment, you are invited to come back on the day they want. They are great guests. What we all at Airbnb look for. Kind regards and thank you very much for your reservation.
Leticia
Excellent, 1 year ago
Excellent
Veronica
Excellent, 1 year ago
Excellent, we had a great time, it's a beautiful house, it has everything you need. The service from the manager José Luis is very good, he was always attentive to all the details, his support was very helpful, kind and willing, which makes the stay more pleasant. The pool was great, we enjoyed it very much, although it was not very hot, but the water temperature was pleasant. Thank you very much for everything. Highly recommended.
Pablo
Terrible, 2 years ago
He doesn't accept a claim. He gets defensive and invites you to leave with the advantage of knowing that you have guests and traveled from afar. The pool tacos are not good, there was no paper in the bathrooms and if the power goes out, as happened to us, there is no emergency light or candles and you also run out of water due to the hydropneumatic system. Not recommended at all.
Host Response
As you can see my initial evaluation of Pablo, he has a lot of arrogance in his way of being, it is not that I do not accept claims , but I do not accept that anyone treats me wrong, because I am very kind and I am always in the best disposal of my guests, to help them in everything possible and make their stay a good experience, José our manager lives 10 minutes away, any situation we can solve it immediately, we are always pending, and I did not invite him to evict the house. I told him that if he did not like him, the next day he could withdraw and he processed the refund of his money, I never ran him, in addition, he can be seen in more than 100 opinions of other guests that I am always very friendly, we had never had a problem with someone with Pablo's courageous attitude. I acknowledge that we had a problem with the paper, but in the ask this the dar, it was a mistake of my manager, I take it in minutes, we have no emergency light, but Pablo had 14 guests and I imagine that they had 14 cell phones, all with a flashlight, I'm sure the gloom was not much, it is a pity that someone is so upset that having been 45 minutes without electric power ( in Ticuman it is rare that the energy is missing, as everywhere if it rains a lot is likely to be missing a bit , but it always returns fast) and of course that without power there is no water but the benefit of having hydro-pneumatic pressure in the bathrooms is very good , bathing with a lot of water pressure is always a pleasure, it is a technology that does not exist in most houses, it is a benefit , but Pablo sees it badly. In any case I do not recommend Pablo as a guest, he has a bad attitude, he is arrogant, rude and vengeful , because the billiard tacos that do not serve is a lie, all work perfectly, nothing else is to put a bad rating on my property. It was a very bad experience.
Fernanda
Excellent, 2 years ago
The house is beautiful, just like its description, it is very clean and has everything we need. Mr. Eduardo and Mr. José Luis, they were always very nice and are on the lookout for everything! A wonderful experience.
Host Response
Thank you so much for your booking and great comment. We'll be expecting you soon.
Gustavo
Excellent, 2 years ago
everything is very good, widely recommended
Yandell
Excellent, 2 years ago
An amazing weekend with friends, a beautiful and super cozy space. The pool undoubtedly the best of the house ideal for a barbecue and celebration with friends and family, I would definitely return to the accommodation that made me feel at home, safe and comfortable. Thank you for such a nice experience I plan ahead of time and it didn't disappoint anything was incredible, I highly recommend it.
Host Response
Thank you very much for your feedback. I hope you'll return soon.
Rebeca
Excellent, 2 years ago
The stay was very pleasant since the house has everything you need for a good vacation.(It is not necessary to bring disposables and utensils for cooking). The pool is very good in size and very good depth for both children and adults. The very enjoyable water (hiring the heating service for the pool and air conditioning for the house). The garden is beautiful. The campfire is a plus that gives the stay at night. Mr.Jose's attention is excellent in every aspect. This place is worth it in every aspect. Thank you!
Host Response
Rebeca, thank you so much for your feedback. And of course, you are one of our best guests. You left the house in perfect condition and we hope you come back soon. Regards
Jorge
Excellent, 2 years ago
It was an excellent stay with the family, the house is very nice and cozy, very good availability with the attention of the house, excellent!!
Arturo
Excellent, 2 years ago
Eduardo is an excellent host, always attentive and available for everything. José Luis was very friendly at all times and went every morning to clean the garden. It's a very nice place to spend time with family and relax, with a beautiful garden and, in general, all the facilities of the house. Thank you for your kindness, Eduardo. We hope to return soon!
Karim
Excellent, 2 years ago
Excellent place to spend time with the family, very good service from the host and various recommendations. Everything was excellent. Definitely a place to return to.
Adan
Excellent, 2 years ago
I thank Eduardo for sharing his home with us. We had a great time. There were 5 of us, families with 5-year-old children, and we all had a lot of fun and got plenty of rest. The house is big enough and has spaces to do different things, although the best thing is the pool, with the covered table area and lounge chairs with umbrellas; we spent practically the whole day there. The green areas, although not very large, allowed us to do activities with the kids. The house has everything you need for cooking, but if you plan to cook, I recommend bringing food from outside (that's what we did) because the town doesn't have many options. I also strongly recommend that you sign up for heating and air conditioning; it definitely helped us have a better time. For us, as a group of friends, we really appreciated that each room had its own bathroom; it made things much easier with the kids.
Paola
Excellent, 2 years ago
Just like the pictures. We were delighted. Eduardo was super friendly, and José also provided very good service. The house is quite comfortable and safe. We'll definitely be back soon. Thank you, Eduardo and Jose. 🫶🏼
Verónica
Excellent, 2 years ago
We had a great time, Eduardo had a lot of attention and communication. It gave us information to make our stay perfect. The house is very large and very nice, clean and the air and heating services worked perfectly in all areas. I highly recommend the house, it is very nice. The whole family was very nice.
Host Response
Thank you very much. We'll be expecting you soon. Best regards
Celia
Excellent, 2 years ago
Very comfortable area, the clean areas above all green, the pisina with hot water and the facilities are very clean, everything is very good.
Karina
Excellent, 2 years ago
This place is amazing and great to spend family time. The description and photos match 100%. It has everything to spend super beautiful days and the best part is that it is pet friendly, my dog ran like never before and I really enjoy the space. We hired the boiler and air conditioning service, which made the stay even more enjoyable. Eduardo and José's attention was excellent. Jose was always attentive and was very kind. I hope we get the chance to come back soon.
Host Response
Karina thank you so much for your feedback, a big greeting and we look forward to seeing you back. Regards
Magaly
Excellent, 2 years ago
Everything was perfect, very quiet, an excellent choice to spend time with the family
Claudia
Excellent, 2 years ago
We loved the house, it was like being at home, it has everything you need to make a stay quite comfortable and pleasant, José Luis the manager was always attentive and Eduardo the host also from the moment the reservation was made, he made us very useful recommendations for the arrival and for the stay, in short we were definitely quite pleased and we would definitely love to return
Host Response
Key Thank you so much for your feedback. You are invited to come back cunado voles. thank you very much for your booking. Best regards
Erika
Excellent, 2 years ago
The instructions for my arrival at the accommodation were accurate and very clear The place was easy to find The house is just as described and as you can see in the photos Everything was clean and very nice Clean and comfortable beds The pool is likewise very clean We really liked it
Alejandra
Repeat guest
Excellent, 2 years ago
The place is wonderful. It is comfortable and well-located. Perfect for a quiet and relaxed weekend. The photographs are 100% consistent with reality. Eduardo and José Luis's service was wonderful.
Gerardo
Excellent, 2 years ago
Joseluis was super responsive and friendly. The house is perfect and beautifull just 6 min drive to Las estacas, a beautiful paradise. we have a great time and find 0 problems . we are really happy and satisfied. I recommend it
Host Response
Thank you so much for your feedback. Regards
Salvador
Excellent, 2 years ago
Overall everything was very good, I have no complaints. I can only indicate how the weather does not help the pool, but it is something normal for the season and we are aware
Host Response
Thank you for your review, it was unfortunately a few days with an atypical cold, in addition to the fact that we lost time turning on the boiler for your arrival, that's why you are always suggested to hire the heating from the beginning to have the heating on several days before your arrival. The volume of 80,000 liters of water can be heated. Best regards, and thank you so much for your reservation.
Ana Lau
Excellent, 2 years ago
Everything is very good, the house is very spacious and very clean. Wide bedrooms and patio for cars.
Francisco
Excellent, 2 years ago
Excellent place, we will definitely come back later. Highly recommend
Host Response
Thank you very much, we look forward to seeing you
Cesar
Excellent, 2 years ago
everything excellent.
Ernesto
Excellent, 2 years ago
Good communication and good service!!
Antonio
Excellent, 2 years ago
excellent place, the house is super nice and a very quiet atmosphere.!!
Host Response
Antonio. Thank you very much for your reservation. They're invited to come back anytime. Cheers.
Karina
Excellent, 2 years ago
Good location, the house was clean and tidy, the air conditioning is best for the weather in Morelos, we like the heating of the pool and very close they sell everything, so it is not necessary to load with many things, recommended for large groups. It has spacious and comfortable rooms
Host Response
Karina thank you so much for your booking You're welcome to come back anytime. Best regards and I look forward to seeing you again soon
Raymundo
Good, 2 years ago
Nice place, quiet insurance and great host
Sergio Enrique
Excellent, 2 years ago
Excellent place to spend a great weekend with the family, the house is very cozy and the area is very quiet, always in communication and Mr. José Luis was very attentive to any request. Chef Luis's pizzas are highly recommended, the store has home delivery service and all forms of payment. Highly recommended.
Host Response
Thank you so much for your review. We'll be expecting you soon. Regards Sergio
Tania Veronica
Excellent, 2 years ago
we had an excellent stay, all spotless, the house is welcoming, super attentive. 100 out of 100
Fabian
Excellent, 3 years ago
Eduardo's attention is always very attentive to our reservation, our doubts, the incredible recommendations, his house is very nice and comfortable for my whole family and our dogs, we all spent it to the fullest. José Luis is always very friendly, very attentive and flexible at check-out. We really liked the campfire, pool, and garden. The house is much better than in the pictures. We'll definitely be back.
Host Response
Thank you very much Fabian. We'll be expecting you soon. Best regards
Jorge
Repeat guest
Excellent, 3 years ago
Second visit and everything was fine. Hilda's food was impeccable as always.
Karla
Excellent, 3 years ago
The stay was very pleasant! The house is just as advertised. It is highly recommended for dogs because the open space is perfect for them. The pool is super nice, the bedrooms by having each its bathroom makes it very comfortable for everyone. Definitely very nice
Farid
Excellent, 3 years ago
Ideal place to spend time with the family. From the day we arrived, we felt super comfortable. The weather was excellent and the facilities were incredible and very spacious. With the heated pool, you never wanted to leave. The place is ideal for spending time with the family. Access to the place is quick, and it has a large garage. We would come back without thinking twice. The service from Eduardo and José Luis, the person in charge, was very good from the start.
Host Response
Farid, thank you very much for your review. We look forward to seeing you soon. Cheers.
Oswaldo
Excellent, 3 years ago
We really liked the accommodation. It was ideal for a family gathering. The hosts were always very friendly and responded quickly to our requests.
Host Response
Thank you so much for your feedback! We'll be expecting you soon. Regards
Bere
Excellent, 3 years ago
We had a great time. The house was very nice. Thanks for everything.
Miguel Angel
Excellent, 3 years ago
Excellent service and a very nice house with all the access facilities and excellent amenities
Alma
Excellent, 3 years ago
Excellent house, very cozy, and we loved how comfortable we felt during our stay. Excellent food recommendations. The fee for air conditioning and pool heating is well worth it; they make your stay extremely pleasant. Eduardo is a great host, and José was very attentive to all our needs. We highly recommend this place for spending great moments with family and friends.
Host Response
Alma, thank you so much for your review. We look forward to seeing you soon. I'd be happy to have you as my guests again. Best regards
Cristian
Excellent, 3 years ago
I, my family and our dog loved the place, a lot of privacy and tranquility, ideal to rest a couple of days of the noise and stress of the city, it complies with everything it offers except for the boiler in the pool, in the personal the over charge was made a little expensive since it was not in optimal operation, the water felt a little cold when being active was not much the difference, at night the water was at the same temperature even though it had been turned off hours earlier so we did not notice a big difference in operation but good that is optional, so talking about the accommodation and its description, everything was excellent, we definitely hope to return soon.
Host Response
Cristian, thank you so much for your comments. Pool heating is usually always charged separately. I can tell you, and you can verify it in other houses, that the boiler day is charged from $1,500 to $2,000. We charge $800, which I don't think is an overprice. We are among the cheapest. In fact, we gave you a night of the boiler, as a courtesy for having booked 3 nights. In addition, in the instructions for arriving at our house, you were told that it was important to cover the pool at night. It is a great investment in gas, solar and electric energy, and if you leave the pool open at night, which is when the ambient temperature drops, the next day too much temperature will have been lost. It's 80,000 liters and if you don't follow the instructions, then an optimal temperature is not achieved. In your case, José, our manager, told me that you didn't follow this instruction and didn't close the pool, and with this the temperature was lost at night. It was your mistake. The ambient temperature in Ticuman that weekend was 36 degrees, it is impossible that the pool was not at a good temperature. I wouldn't want guests who read your comments to think that we don't have a good temperature, especially at this time of year. I guarantee 30 degrees in the spring. But you have to follow the instructions, it's important. I repeat, it's 80,000 liters. They can't be heated overnight, and if you didn't close the pool at night, all our effort was for nothing. Thank you very much for your reservation and I found your public comment a little unfair, which may damage my reputation and the veracity of my listing as a Host, when you did not follow the instructions. Regards
Hugo
Excellent, 3 years ago
A huge place for 15 people or a little more, we put 3 cars in without a problem, everything you need in the kitchen, huge pool, I recommend the boiler although the temperature was always very good to get in at any time, check-in and check-out with excellent schedules to enjoy all day, the house manager is always attentive and friendly, there is a home delivery store although due to the season it took about 30-40 min. Super recommended house.
Host Response
Hugo, thank you very much for your booking and your review. We look forward to seeing you back soon. Regards
Jorge
Repeat guest
Excellent, 3 years ago
As always, it's a great pleasure to spend time here, I love it.
Sergio
Excellent, 3 years ago
I highly recommend this place. The house is beautiful, José Luis's service was excellent, and he was always attentive to whatever we needed. The house is in an excellent location, the pool is large, and you can swim comfortably. The bathrooms have hot water, and the thatched roof is excellent—it's right next to the pool and provides great shade. There's a pool table, and plenty of dishes, so you don't need to bring disposables. I really liked the house, and I'll definitely be back.
Host Response
Sergio, thank you so much for your review and feedback. We'll be expecting you soon. Cheers
Omar
Excellent, 3 years ago
An excellent place for a family weekend; the house has everything you need to be comfortable. It offers amenities for the whole family, including TV with streaming platforms, air conditioning, a pool table, a pool, a barbecue grill, lounge chairs, a very well-maintained garden, and everything you need in the kitchen. Eduardo was attentive to our visit from the moment we made the reservation. A few days before, he shared relevant information with me so that we could get there without any problems and have a pleasant stay, and that's exactly what happened. José Luis, the manager, was always attentive to our needs; we asked him for recommendations for nearby dining options, and he very kindly provided them to us. The whole family had a great time; we would definitely stay at this house again.
Host Response
Omar, thank you very much for your review. I hope you come back soon, more relaxed, and enjoy more time at the house. We look forward to seeing you.
Rodrigo
Good, 3 years ago
We had a great time there! The garden is awesome for children to explore. We made a fire and had a great time as well. Jose Luis is very accessible and helps with everything needed. The neighbourhood is quiet and nice. On the other hand, the swimming pool could be warmer and the house looks much bigger in the pictures; when playing pool and all other noises can be heard everywhere.
Host Response
Thank you for your time and feedback! The pool temperature is as shown in the publication, unfortunately in winter we only get 28 -29 degrees, as shown in the publication, no one is fooled, we do not do any tricks to make the house look bigger in the photos, it is a shame that your appreciation of the house in photos, you would think it was bigger. And well, it's a normal house, if you make noise in the living room or in the billiards room, then in the bedrooms you will hear it. No one had complained about our property like you. And you can see it in our guests' reviews. But it's hard to please everyone. We're sorry we weren't at your level.
Cynthia
Excellent, 3 years ago
The house is very nice and they are always very attentive to what is necessary.
Ruben Roberto
Excellent, 3 years ago
My stay with the family was excellent because the accommodation is very nice, better than the photos, in addition to the area and the super service that Eduardo and José Luis showed at all times. The facilities are very nice and clean, the kitchen is very well equipped and in general we have everything you need to spend a few extraordinary days. I highly recommend it as it far exceeded my expectations.
Deyanira
Excellent, 3 years ago
Comfortable, clean, pleasant, good communication and excellent facilities. Highly recommended
Dulce
Excellent, 3 years ago
I loved it, mainly the acceptance of my furry friends and that they had a great time, I highly recommend it, the people who serve you are very nice and the lady who cooks everything is exquisite.
Guillermo
Good, 3 years ago
Excellent place!
Carmen Edith
Excellent, 3 years ago
Very good location. I loved the development. Mr. José Luis was very friendly and very attentive to our needs. The house is very nice and very clean. It meets all the specifications. I would book it again
Host Response
Thank you very much Carmen, you are welcome to return whenever you like. Best regards and thank you for your booking.
Laura
Excellent, 3 years ago
Excellent service from Mr. Eduardo and Mr. Luis. The house is excellent for a family break, very spacious, comfortable, it is shown as it is in the photos, super recommended. The house has all the amenities needed for a comfortable stay, such as toilet paper, towels, hand soap, and dish soap, as well as emergency lamps. The garden area is very nice and clean, on the side of the pool there are very comfortable loungers and a palapa with chairs and a table to enjoy an outdoor meal, in addition the subdivision is very quiet and safe, it has a small store inside the subdivision. It was a very pleasant stay, we will definitely be back soon!
Elizabeth
Excellent, 4 years ago
The house is excellent, super spacious, beautiful and quiet, we had a great time. My family and I were delighted . Mr. Eduardo and Mr. José were super friendly and helpful at all times. I recommend paying for the boiler as the water was delicious at all times. The subdivision store is very well stocked and brings everything to the door of the house. Highly recommended, we spent a few super relaxed days, away from the noise, we hope to be able to return soon.
Host Response
Thank you very much Eli, we are also very happy with your reservation, and of course you are welcome in our house at any time. Best regards, and thank you so much for choosing our home. Best regards
Oswaldo
Excellent, 4 years ago
Place was totally worth it. i recommend it to spend time with family and/or friends in a quiet and relaxing environment. ☺️
Host Response
Thank you very much Oswaldo, we look forward to seeing you soon, a greeting
Gissela
Excellent, 4 years ago
Excellent choice! Mr. José Luis was very friendly and thoughtful. The house is nice and in very good condition.
Liz
Excellent, 4 years ago
It is a very nice house full of greenery, with everything you need to spend a few great days, clean, safe, the fractionation is quiet, everything as shown in the photos, José Luis attentive all the time, as well as Eduardo. If you bring everything you need for food, there is a store in the subdivision , or if you need to go out because of something that the store does not have the center is super close, but everything is very good. We had a very good time!
Yaileth
Excellent, 4 years ago
The house is very well equipped and we had an excellent weekend, the facilities are as shown in the publication. The host is very accessible and is always attentive. We only had an inconvenience with running out of water for 2 days but it was taken care of in due course 100% recommended
Host Response
Thank you so much for your feedback! We thought it was very strange that they didn't have water. In 8 years of being on Airbnb, this is the first time it has happened to us, and personally we have never had a problem with running out of water from the 3 tanks, and we have had parties with a lot of people and it has never happened to us. When you arrived, the three water tanks that we have, which together hold 3,300 liters, were full. As I mentioned, we have never had a problem with the water supply. The distribution network in Ticuman is excellent, and we also have a well from which we can get water immediately if for some reason there is no water in the network. I really appreciate your booking.
Sophie
Excellent, 4 years ago
The house is super clean, practical, and well equipped. The garden and pool are beautiful. The place is perfect for a weekend with friends or family and for relaxing.
Pamela
Excellent, 4 years ago
The house is very nice and they are always ready to help with any unforeseen event!! Excellent choice for a great weekend!!
Sergio
Excellent, 4 years ago
The stay was incredible. We had a great time and were very comfortable in the house! Cleanliness, care, and accuracy with the photos and description.
Gustavo
Excellent, 4 years ago
Excellent house for rest, very spacious, clean and comfortable. Eduardo is a very good host, and Jose Luis is always attentive to what you need. We'll be back without a second thought!
Host Response
Thank you so much for your feedback! You're welcome to come back anytime you like. Best regards and thank you so much for your reservation.
Emmanuel
Repeat guest
Excellent, 4 years ago
Excellent once again
Gabriel
Excellent, 4 years ago
It is a spacious house, with areas suitable for family time; Eduardo is an excellent host. The pool is an excellent space.
Alfonso
Excellent, 4 years ago
The house is in great condition. We really enjoyed it. Very spacious, clean and comfortable. Everything working perfectly: Climate, Premium Internet, Open Netflix, Pool temperature with boiler service, towels, etc. The gardens in perfect condition and very beautiful. I thought it was a very safe place and far from the City. We truly rest and relax. There is a store where you can ask for anything you need and take it home. The manager José Luis and Eduardo el Host, excellent people, extremely friendly and with a high willingness to resolve and support you in even the smallest detail.
María Dafne
Good, 4 years ago
The house is large and beautiful due to all the vegetation it has, but the palapa where you can rest from the sun and eat very comfortable, the only thing is that in cold season the pool takes a long time to be in an acceptable temperature despite paying for heating, I talked with Eduardo that the comment that will be at the pool temperature of Hotel makes you think that it will be more warm but it was not like that at least during my stay and the jacuzzi was out of service.
Host Response
The barley temperature is in the winter from 28 to 30 degrees as it was in the case of Dafne, it seemed cold but, it is what is offered in the listing of the house, never in more than 80 reservations we had had complained about this matter. "IDEAL TEMPERATURE: Neither of the two extremes are good, so according to experts the ideal water temperature in a pool should be between 25°C and 28°C.” 2016-jul-14-plexiz-mac-blogpost-ideal-pool-temperature-1 The recommended temperature for sports or physical activity is between 26°C and 28°C, and for family life between 28°C and 30°C. If you want to relax in your hot tub, we recommend a temperature between 32°C and 35°C. At this time of year, the low night temperatures cause the pool to cool down at night. It is an outdoor pool, and if Dafne is right, it takes time to reheat. There are 80,000 liters of water that cannot be heated in a snap. We explained to Dafne how long it takes to heat 80,000 liters of water. We have a boiler and 10 solar mattresses on the roof, all working to raise the temperature of the pool, and it reaches its temperature again at noon. Nothing can be done about it in winter. To raise the temperature of the pool you must turn on the system 2 days before the guest arrives and all the time they are on the property, which causes a high consumption of elective energy by the pumps and consumption of many hours of gas, that is why this service is charged additional, and that is in the vast majority of the homes offered on Airbnb. It's a pity because since the beginning of March we have already achieved temperatures up to 32 degrees, because the temperature of the night increases a lot in about 20 days. The jacuzzi is not out of service, the service is not offered, in the listing of the property , the provision of the service is not violated. We have our reasons for not offering the jacuzzi within the amenities offered at the property. Most of our ratings are of excellence, I am very sorry that our house would not have been at the level you expected.
Emmanuel
Repeat guest
Excellent, 4 years ago
All excellent