Guillermo

Reviews

Superhost

156 total reviews

86% rated 5★

156 reviews

4.83

2022–2026

156 reviews

5BR Condo in Mexico City

Edwin Abraham

Excellent, 1 month ago

Everything was perfect

The place is even more beautiful than in the photos; it would simply make a beautiful movie set! It's huge and very comfortable. We loved every moment there. It was a good stay, but very pleasant. Unfortunately, the water filter wasn't working, but it wasn't a huge issue. We went to a nearby market and bought water. It is important to know that there is a charge for the ecobag, so please remember to bring your own bag. The neighborhood is very quiet and safe. I had no problems and didn't feel in danger at any time. We didn't use the parking space, but everything seemed fine.

Host Response

Luiza, thank you so much for your feedback and recommendations. We are sorry about the drinking water filter; it is now working properly. You are welcome at our place anytime you like.

5BR Condo in Mexico City

Diana

Excellent, 7 months ago

Good place, quiet building, not noisy, comfortable rooms for groups, easy access

Great views, easy accessibility. Guillermo was very responsive to issues we had (water for showers can be temperamental), checked in on us periodically to make sure we were good. (Even after the earthquake!). Would recommend a couple more towels a few more things to equip the kitchen, but these are always a personal preference. Front desk security personnel were friendly and helpful! Location is great for easy access to a market (City Market) just down the street, restaurants, and walking distance to parks. Wanted to emphasize again that when we did have issues, Guillermo was always, always responsive.

Host has extra fees for everything, he wanted to charge me for extra people cause when we arrived the place my brothers helped me with the luggage (they were staying in a different Airbnb) and he insisted that we were more than the allowed guest, he asked me to be extra careful with the decoration of the house cause there was 2 kids staying with us, and also about the cleaning to take out completely all the trash before leave (extra fee if not), the place wasn’t completely clean, we found socks behind mattress that didn’t belong us and dust all over the place, also there is a bad smell coming from one of the bathrooms, the location was good but wasn’t pleasant to be dealing with this kind of situation when you’re on vacation

Host Response

The problem is not the additional charges, the problem is that you did not read the regulations and/or ignored them. Regarding what you indicate about being careful with the decoration, it was not only indicated about the decoration, it was indicated that there were terraces and stairs simply with the intention of generating greater caution since he stayed with 2 children. As is common, the removal of garbage is simply requested for hygiene and building regulations. He also says that the place was not completely clean and then he says that there was dust everywhere, this is totally contradictory, He also mentions that there was a sock behind a mattress and that there was a bad smell in one of the bathrooms. Because throughout your stay you did not let me know about the alleged dust, sock or bad smell, so that I could support you. At no time in the conversation we had during the stay did he let me know about this, which he mentions when rating. This makes it very strange

5BR Condo in Mexico City

Leslie

Repeat guest

Excellent, 11 months ago

Excellent place, highly recommended. Very effective communication. Everything was very clean and tidy. Very nice place.

5BR Condo in Mexico City

Luis

Repeat guest

Excellent, 1 year ago

We had a great time, the apartment is spacious, excellently located, clean and tidy. Excellent host too.

Overall experience was very good, the location is excellent, the rooms are very comfortable, the house has everything to be functional. It has all the toiletries, the views are amazing Guillermo's service and the service is very close and friendly. The only thing deficient is that at the time of bathing at the same time in the bathrooms, the water was cut in one of the bathrooms there in more I highly recommend and would return the place

Host Response

Thank you very much Adrian, we are delighted to welcome you again, we have already improved the showers.

5BR Condo in Mexico City

Daniel

Excellent, 1 year ago

Very nice arbnb, they already go several times that I wash it

5BR Condo in Mexico City

Luis

Repeat guest

Excellent, 1 year ago

Spacious apartment (penthouse), extraordinary view, in a great location and a very friendly and helpful host at all times.

The condo is very spacious. We had a family of 9 and everyone had their own room/bathroom and an amazing view of the city. The unit did not have AC/heat which is written but I didn’t realize it until the day before. It was cool enough outside that it was okay most of the time and each room had a fan. We had a big truck and unfortunately it did not fit in the parking space provided to us, but we did find reliable and inexpensive public parking down the street. The neighborhood was great. Easy walk to coffee shops and tacos!!! Would stay again w a big group!

5BR Condo in Mexico City

Leslie

Repeat guest

Excellent, 2 years ago

VERY NICE PLACE, 100% RECOMMENDED

Excellent stay. Very good neighborhood and the Airbnb is as described and in the photos. The only downside we had is that we arrived very early in the early morning (4am) and there was no janitor. We had to contact Guillermo to get in and it took about 10 minutes. Also, the rule of not having more than 10 people is quite limiting, but they made an exception so that 2 more friends could enter (we were 9). Of course, we had to say which days and times would come. Without that they wouldn't have let them in. Other than that, everything was perfect. Highly recommended.

The place is nice & spacious, however, we had miss communication regarding check in time. The instructions said 4am, we had our flight early and were not allowed to check in until after 4pm. The building manager seemed rude, she asked the porters to have us leave the property. I was never able to communicate with Guillermo it was all through text to clear miss communication. I found that my bed sheets were dirty and re-used. I was already weary about a different country and my experience proof me right. I took video recording of every room before I left to show that I had infact locked all windows and doors as requested by him. I checked out Monday by 11, (which he sent a message to suggest to leave earlier). I received a message on Thursday were he implied someone burnt the sheets with iron. I have pictures of how I returned the BNB. DO NOT RECOMMEND, felt accused of something we didn't do. I have submitted photos to Air BNB and started report. Overall was not a good experience.

Host Response

Hello Marisol -the chek in this is our rules and in addition to this you are also sent a message a day before with the directions and it is specified that the chek in is at 4:00pm, you wrote to us at 9:30 am that you were already in the apartment which was not possible to give you the entrance because cleaning and maintenance was being carried out. For this reason you were not allowed to do Chek in before 4pm - I never received any calls from you, and every single message you sent me was answered within a minute. - you note that the directions were not clear to you, when you were sent specific images of how to access the apartment and you had no problem entering the apartment. - you mention that the sheets were dirty and reused. you enter on March 14, 2024 and you leave on March 18, 2024 and until March 21, 2024 that I tell you that they had burned a duvet cover with the Plancha, is that you tell me that the sheets were dirty. How it is possible that until March 21, 2024 that I told you that they had BURNED WITH PLACHA EL DUVET hai claimed that the sheets were dirty. That IS not BELIEVABLE since if you get to an airbnb and find THE DIRTY SHEETS, I don't think you will fall asleep on them and DO not notify the host. Also on March 14, 2024 at 8:13 PM, you send me a message that says "THAT the TV IN the ROOM HAD A LINE" and you SEND ME A PHOTO" I replied telling you that it was and that it worked perfectly and you corroborated it that it was in perfect operation, as it is possible that at the time you did not inform me that the sheets were dirty. I tell you, we are very strict with the issue of cleanliness since what we want is for our guests to be in a clean and comfortable place since we would like the same.

5BR Condo in Mexico City

Kevin

Excellent, 2 years ago

The location is amazing, very safe to walk, Oxxo and 7 Eleven half a block away. Pharmacy block and a half. Starbucks or great local coffee shops a block away. Only mishap we experienced was last day the hot water went out

5BR Condo in Mexico City

Alejandro

Excellent, 2 years ago

The apartment is very well located with everything you need around. Also the conditions were optimal and everything matches 100% with what Guillermo advertises. He was always attentive and responded to messages in a kind way.

From the moment we arrived, we were captivated by the charm and comfort of this Airbnb. Guillermo, our host, demonstrated exceptional hospitality, making sure we had everything we needed for a comfortable and relaxing stay. The apartment exceeded our expectations in every aspect. It was spotlessly clean, elegantly furnished, and equipped with all the modern amenities we might want. The location was ideal, allowing us easy access to restaurants, shops, and places of interest, while the tranquility of the place offered us a perfect urban retreat.

Host Response

Rodrigo and his companions were excellent guests welcome any time.

Guillermo's apartment is very good! Everything according to the descriptions and although we were going with children and we had been warned to be cautious, there was no problem. The area in is good, safe, and with several places of convenience nearby. The only thing to improve are the mattresses on the beds, although indeed some of them were soft (probably new), there were others who are very hard and uncomfortable. But in general it is a very good apartment that has plenty of space, I recommend it.

Guillermo's place was a great apartment for a big group. We really enjoyed the open space with all of the different balconies. The building's front desk staff was very helpful and friendly. We had one difficulty that they were able to resolve quickly. The hosts provided fresh bread, which was a nice touch. The neighborhood itself was also very calm and residential and we felt comfortable at all times. There were also a good number of food options within a walking distance. I would highly recommend staying here unless I am in town and beat you to it :)

5BR Condo in Mexico City

Rafael

Excellent, 2 years ago

Simply excellent 👌

This is a spacious apartment with lots of lounging room. Our host communicated very well about any concerns or issues we had. One item of note (and we were advised of this when we booked): this is a great place for adults, not the best for little children due to the circular staircase, abundant furnishings to make it aesthetically pleasing that little hands might get into or damage, and a couple bedroom windows that a child could potentially fall out. We had one well behaved 2 year old with lots of adult supervision so we were able to enjoy the experience. The unit is very secure with a locked gated entrance and the area seemed like a pleasant city neighborhood.

Guillermo’s place was absolutely stunning. We loved the stay and we’re very pleased with the space and our host. The only thing I will say is you are not allowed to have guests come over the place. We have friends who lived in CDMX and I was warned I would be charged if they came by. We did not wind up having 10 guests and only had 6 people and were warned we cannot bring any friends over. Other than that the stay was fabulous and Guillermo was an amazing host. Would stay here again.

Host Response

Hi Rachel, thanks for your comment. The apartment is suitable for 10 people, and only registered people are allowed to enter. If more people are going to enter, no more than 10, you must notify me so I can inform security and allow them to enter. This is for building security reasons. The additional charge is for more than 10 people entering.

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