Stephanie
Reviews
42 total reviews
83% Excellent
42 reviews
4.76
2018–2026
Cleanliness 4.9
Accuracy 4.7
Communication 4.9
Location 5.0
Check-in 4.8
Value 4.6
42 reviews
Amanda
Excellent, 5 months ago
Nice stay at Magia with our group.
Host Response
Thank you for staying with us. For our return customers we offer special discounts and gifts. Please come back and see us. We enjoyed you staying with us. Best regards Stephanie
Eugene
Excellent, 6 months ago
Stephanie is easy to communicate with and very response. Location is fantastic - very walkable and in the center of everything.
Host Response
Thank You Eugene. We loved hosting you. For our return customers we always offer discount and or gifts such as some complimentary bottles of Champagne. We hope to see you soon once again.
Rich
Excellent, 6 months ago
Great place in perfect proximity to 5th ave in playa del Carmen. Good security. Nice u no it that was comfortable for our group. Nice balconies and a secret rooftop deck. We’d stay here again.
Jane
Excellent, 11 months ago
Everything was very comfortable and very nice. It had all the amenities and necessities. It's the first time I've even been provided with soap, toothpaste, cream, gel, and those details make the difference. The place is super spacious, comfortable, and the surroundings too, everything was close by to be comfortable.
Tim
Excellent, 1 year ago
Very nice place
Host Response
We enjoyed hosting you. To show our appreciation. We offer special rates for our repeat clients🙏 we also have a beautiful eco mansion in Tulum. Please visit us again.
Leah
Excellent, 1 year ago
Excellent place for large groups, walkable to restaurants, shopping & beach! Our extended family group of 14 (8 adults, 6 kids) enjoyed our stay in this beautiful condo. It is huge- there is plenty of space for everyone and the location is convenient to walk to restaurants, shopping, and beach clubs (no rental car needed). If traveling with children, recommend for preschool age or older. Stephanie & Cruz were very helpful. The condo has gorgeous views of the ocean and pool area. Loved the pool area and all of the amenities in the condo. Would highly recommend.
Host Response
“Leah was an absolute pleasure to host! She was polite, considerate, and a truly lovely guest. She was great at using all the appliances and handled the internet perfectly—there were no issues at all. I would gladly welcome Leah back anytime and highly recommend her to other hosts. For my return guests like Leah, I always offer special discounts and thoughtful gifts, and I hope to host her again in the future!”
Todd
OK, 1 year ago
This listing is located in a great spot. Just a short walk to 5th Ave and lots to do. We did have a few issues. We struggled with wifi . At one point they came and replaced the routers but if we needed to work (which we did) we found we had to go to coffee shops. The host was quick to respond and try and be helpful but alway fell back to weather and sometimes that's how it is in Mexico. The interesting thing is the coffee shops always worked, the Penthouse was very hit or miss....mostly miss. The pictures online make the space look great. I think they are older pictures as what is online doesn't accurately reflect the space. Please note every bedroom requires stairs that are narrow and have no hand railing. The pool is a fun free zone. No portable speaker or alcohol allowed. Host is responsive. Cleaners threw away expensive clothes we left in one closet. We hung them there to dry as the w/d may take 5 hours to properly cycle. It's an all in one unit.
Host Response
Dear guest, Thank you for your feedback regarding your recent stay at our penthouse. My team and I take immense pride in maintaining the highest standards, as reflected in our consistent 5-star reviews from past guests. In fact, the guests who checked in immediately after your departure have already left us glowing feedback, and the current guests are thoroughly enjoying their stay without any issues. During your visit, we experienced an unexpected storm, which temporarily impacted the internet service. However, our team acted promptly, bringing in our technicians to resolve the issue as quickly as possible. Unfortunately, we observed that the situation was compounded by repeated unplugging of the router, which disrupted the configurations our team had worked to restore. We understand that such interruptions can be frustrating, but we kindly ask for patience in such circumstances, as storms and their effects are beyond our control. Rest assured, we always do our utmost to ensure our guests’ comfort and satisfaction, regardless of the challenges we face. Thank you for staying with us, and we hope this clarifies the situation. Best regards, Stephanie (owner)
Matthew
Excellent, 2 years ago
Stephanie was a very good host
Alfonso
Excellent, 2 years ago
The house is as described in the listing, all well cared for and clean. Max was very friendly and always very quick to respond to anything missing.
Colin
Excellent, 2 years ago
The condo was exactly as described in the listing and the place looks even better than the photos! Awesome view of the ocean from the multiple balconies. Every amenity that we needed was available including plenty of kitchenware, stocked bathrooms, towels. They even got food for us ahead of time and stocked the kitchen so we didn’t need to figure out shopping right away. The condo was very safe with locked gates at the entrance and a security guard at all times. Just blocks from the beach and every bar/restaurant, could not think of a better location! Would definitely stay here again!
Caroline
Excellent, 2 years ago
Just as described. It was perfect for our bachelorette party of 15. Centrally located and perfect setup. Stephanie was very responsive and helpful while planning our activities!
Host Response
Thank you Caroline. You and your group were a delight to have as guests. We pride ourselves to go above and beyond the call of duty. We are grateful you felt we provided the service you expected. We are also happy the unit worked out for your celebrations. For our return customers we have special rates and some champagne on us; so we hope to see you soon. Best regards Stephanie
Eric
Excellent, 3 years ago
Such a great condo. I would recommend this condo to any future guests. Stephanie was a fantastic host who gave us a lot of recommendations and always answered quickly. The unit itself is very well equipped, clean and offers an amazing layout. The location is outstanding, very close to everything you need and offers a great pool area with amazing staff.
Clarece
Excellent, 3 years ago
Not only was Stephanie’s place perfect, it was in a prime location, everting thing was in order in each room, and the facility amenities were amazing. We had a group of 10 staying and everyone enjoyed the accommodations. If I needed anything I reached out to Stephanie and she was always quick to respond. She recommended transportation that was always available and got our large group to where we needed. I would absolutely stay here again.
Host Response
Thank you so much Clearance. We do our best to provide the best possible stays for our guests. For our returning guests we have special discounts and champagne for them. We hope you and your group will come back soon. I appreciate you. Best regards Stephanie. Feel free to contact me when you decide to come back to Playa. By next year, we will have additional rooms and a super fantastic roof top deck upgrade. We also have just recently completed a house in Tulum that is walking distance to the beach. I send best regards and hope to see you soon.
Jeremy
Excellent, 3 years ago
This Airbnb is amazing. Staff is responsible very clean and huge for big groups. Would highly recommend to anyone.
Brenda
Excellent, 3 years ago
When I first stumbled upon the Magia PH on Airbnb, it seemed almost too good to be true. There must be a catch! But everything was as perfect as it seemed online. Stephanie is the most thoughtful, gracious host. The PH is just perfect! Kitchen is compact and contains everything one needs. Cruz (Stephanie’s on-site concierge) provided us with all the information we needed and showed us around. The beds were comfortable; bathrooms and terrace are excellent. Location is PHENOMENAL... In the middle of all things: Best Restaurants – Mamita’s, Hookah Bars, VIP Club experience and the beach. Stephanie provided excellent restaurant recommendations and a transportation service (Andres’ ) which was of great help. She went above and beyond to make my 53rd birthday long-weekend comfortable and memorable. The ATV, Zipline and Cenote excursion (3 in 1) I recommend everyone to try it … Best experience ever!!!! A huge nod to Stephanie and her team at Magia, Playa Del Carmen for a wonderful weekend!