Daniella

Reviews

69 total reviews

86% rated 5★

69 reviews

4.80

2021–2026

69 reviews

7BR Villa in Jiutepec

Adriana

Excellent, 4 weeks ago

Everything is excellent! The photos don't do the house justice (it's much prettier in person). Everything was very clean and in excellent condition. Daniela was super friendly.

The stay exceeded my expectations and those of the other 12 guests. In other places, they charge you for heating the water; here, as soon as we arrived, a child wanted to get into the pool, and it was already at the perfect temperature. The location is good for a house of that size; you have total privacy and space for several couples/families. The assistant who welcomed us was very friendly and available in case we needed anything, but without intruding on the privacy you are looking for on your vacation. I recommend this house, 10 out of 10.

The house is very nice, and the mountain views are spectacular. We were 16 adults and 5 children, and we were all very comfortable during our stay. A big plus was that they allowed us to bring dogs, and they were also quite flexible with check-in and check-out times. Daniela was always available for everything we needed, which made the experience even better. The extra cleaning staff and the cook were also very friendly and helpful. Overall, it is a place I highly recommend for its excellent value for money. The only thing that could be improved is that the front façade could benefit from a bit of maintenance, but other than that, everything was great.

7BR Villa in Jiutepec

Adriana

Excellent, 1 year ago

I love the house, it's not only beautiful but its vibe is spectacular. I feel that the photos don't do the view justice, it's beautiful. Daniella was always attentive and helped us with all the questions about the place. We were always taken care of, and we had an amazing time, we leave with a smile and looking forward to returning. Thank you Dani.

7BR Villa in Jiutepec

Patricio

Excellent, 1 year ago

My friends and I stayed at Daniela's house for a wedding, we all agreed that it is an INCREDIBLE house!! We really loved it, it is a house that you never want to leave because of everything and how beautiful it is, everything is really incredible, Daniela's attention was incredible, always attentive before, during and after the stay, it was a great experience and I would definitely stay in that house again

We spent a weekend in this accommodation which has a wonderful view, the house is large, has many rooms, the decor is very good, the garden, the plants and the trees were super well cared for, the house was very clean and tidy, we had a great time, Daniella was in communication with us she gave us the very clear arrival instructions and Melany's support during the weekend was very good. We definitely highly recommend this home.

The stay was amazing. Dany helped us with a video and photos for check-in (which we appreciated), and she helped us with breakfast, which for us was the best part, because you don't waste time thinking about what you'll do on your days off. We couldn't turn on the TVs, but that worked out great for us because we had even more family time together, and honestly, we didn't have time to do it between the pool, the garden, the board games, etc. Very nice weekend!

7BR Villa in Jiutepec

Adriana Alejandra

Repeat guest

Excellent, 3 years ago

Thank you Daniella!!

A huge house which is a bit outdated! Unfortunately, the house dogs barked almost every night, which was not conducive to sleep. In heavy rain, the windows sometimes leak and water drips from the ceiling in places. The house is very stylishly decorated and also the garden with pool as well as the kitchen were in perfect condition. Daniella was always available immediately and took care of all inquiries immediately! Check-in and check-out worked perfectly.

Everything was great, we traveled for a wedding and several groups stayed at the house. They supported us in coordinating the arrival and made it easy for everyone. The person in the house is very attentive and respectful. The impeccable rooms and the sofa beds are actually futons, it was a pleasant surprise. Comfortable beds, good internet signal, huge garden where the dog could run and enjoy all day. They provide everything you need to make your stay unparalleled. Thank you all! We'll definitely be back soon!

An amazing place, a very spacious and comfortable house with spectacular scenery. There were 17 of us and several dogs and we didn't even feel it. Very good communication with Daniella and the people who helped us with the cleaning and cooking service, always very friendly. We couldn't enjoy the pool as much because it was cold for the season. For the night it would have been ideal to have a fireplace outside, since it is very nice to be there. Some large pots are missing for large groups, but overall, it is a highly recommended house. We had a great time!

7BR Villa in Jiutepec

Tania

Excellent, 3 years ago

The house is very nice and spacious, perfect for sharing because each bedroom has its own bathroom. I don't recommend going in cold months because the pool water is icy, the panels are not enough to heat them. There is no flexibility in check-in and check-out times. It has everything you need to spend a few days relaxing and having fun with the children.

7BR Villa in Jiutepec

Adriana Alejandra

Repeat guest

Excellent, 4 years ago

Excellent option to relax, wonderful view of Mount Tepozteco, a beautiful and quiet space. Natasha is super helpful and friendly.

Natasha and her team were incredible. As the gate opened and we walked onto the property, we got teary-eyed. The home and the view of the mountains was just stunning. Pure magic. The home was clean and beautifully designed, the communication with Natasha was wonderful, the on-site team was kind and helpful, and the pool/backyard were ideal. We couldn’t have chosen a better space. Having a bathroom attached to each room was a real plus for our group too! Highly recommended and hope to return!

Very nice house and everything but the pool was frozen and very dirty. There were many dogs locked in another part of the house that did not stop barking and the truth is they did not give us the house clean.

Host Response

Since Ariela entered the house we kept in constant contact with her and I never mention that the house was delivered to her in a clean condition that she considered bad until we raise a claim on airbnb for the damage caused to the property. The weather conditions did not favor keeping the pool clean during your stay but I also do not contract any of the services that were made available to you to consider cleaning staff to attend to topics such as the pool when it rains or is very windy. I repeat, the temperature data is also not external during the time Ariela was staying in the house. As hosts we are very sad to receive these types of evaluations based on the anger of having to take responsibility for the damages caused, we had never had to deal with a delivery like the one made to us in this rent where there were broken things, burnt grass, excrement in the sheets among other things. I think the ratings should be objective and the house was delivered with better conditions than those mentioned at the time of Ariela's reservation since we deliver with remodeling works that add up more than what was proposed at the beginning.

Beautiful, beautiful home. This home was very large and perfect for our family gathering. Natasha the owner is great to work with, everything was perfect. The kithen has absolutely everything you need, the dining table was large enough for all of us, the living room areas were cozy and there is enough seating for all the family to visit. The kids loved the pool and the yard. An extremely beautiful home, beautiful mountian views, the perfect AirBnB.

7BR Villa in Jiutepec

Pablo

Excellent, 4 years ago

Villa Luna is a huge place with alot of rooms.

They charged for a boy who did not appear and they sent a replacement that did not meet expectations, we even had to pay an additional service to bring us provisions, of which they had told us that said person would be charged, the hosts commented that they would reimburse that charge, however we could have saved the payment of the service of mozo and pay for us the taxi services there were cockroaches in the house, the pool never got hot even though there was sunshine every day. The bathrooms do not have gates and that caused the apartment to be flooded The televisions in some rooms did not work One of the rooms that are outside the main house has no curtains and had a lot of ants, the shower didn't work well and when it worked more or less, I didn't have hot water We had to buy our own toilet paper, because it was not provided to us The house is spacious, very nice and with an amazing view, however the service gives a lot to be desired

7BR Villa in Jiutepec

Michael

Excellent, 5 years ago

Beautiful place. We got married at Villa Luna. It was wonderful 🤩🥰

The house is very nice and quite spacious. It has everything you need to spend a few relaxing days with family or friends. Mr. Miguel and his wife were very kind and were always attentive. Communication with Natasha and Daniella was very attentive and efficient. We had no trouble locating the house. The view is amazing and the area is very safe. Housekeeping and waiter service are available, but it is additional. The only drawback was that there was no hot water in one of the bungalows in the house :( but overall everything was excellent. I recommend the place at 100. We hope to return very soon :)

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