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Road to Heaven - Houses for Rent in Todos Santos, Baja California Sur, Mexico

Todos Santos

Thank you for your review and for highlighting the positive aspects of your stay. We truly appreciate your kind words about our property, the quality of our amenities, and the service provided by Jamie.<br/>I want to address a few concerns regarding the inventory issues noted after your stay. During our final inventory check, we discovered several items were either broken or missing: towels, crystal glasses, plastic cups for the pool, glass wine cups, and some ceramic plates. Replacing these items means purchasing an entirely new set rather than individual pieces, and the $100 USD charge was symbolic of the costs incurred.<br/>Our goal is always to ensure a delightful experience. We went out of our way by extending your checkout and providing concierge services, and we must maintain the quality of our home for future guests.<br/>Regarding the WiFi, please note that our property is equipped with two Starlink networks along with open WiFi repeaters strategically placed throughout each zone of the house to provide strong and reliable connectivity. The recent comment about weak WiFi is the first we’ve received, and we’re here to address any concerns immediately should they arise.<br/>Thank you again for your feedback. If you have any questions or would like to discuss these matters further, please feel free to reach out.