Sheryl

We could not be more pleased with our stay and cannot recommend Villas Nicolas enough. Here’s a few things that stood out: - Front desk was amazing, from the moment we walked in we were kindly greeted, getting checked in was a breeze and we were given great recommendations on what to do or where to go - The Villas was beautiful, had an amazing view and was very clean. It felt private and immersed in nature - we had howler monkeys in the trees right next to the balcony. - Parking was great, I’m assuming the staff made sure of this but we never had trouble with not having a spot available. I believe they closely monitor the spots to ensure only guests are parking there. -It always felt safe, there was always a staff member onsite and at night a guard walks around the premises

We had to cancel our trip early due to cockroaches in not 1, but 2 rooms. We stayed the first night in our car due to cockroaches coming out from under the bed area. We saw 3 in about 20 minutes. They moved us to a 2nd room where we saw a 2 inch cockroach on the kitchen counter, along with cockroach eggs directly outside the front door. They refused to refund us the total amount of our trip. I don’t know if this business is removing reviews, as I saw ZERO reviews about a cockroach problem. This place is infested. It’s a gorgeous hotel where we experienced 2 nights of hell. We had previously stayed in a vacation home in La Fortuna days prior to this experience, in the rural jungle and experienced not a single bug in 6 days. Clearly they are not maintaining the hotel the way they should. Despicable. We have more picture of cockroaches on our phones now than I’d ever want to have.