Paulina

Reviews

Superhost

95 total reviews

91% rated 5★

95 reviews

4.88

2021–2026

95 reviews

4BR Villa in Cuernavaca

Carlos

Excellent, 1 month ago

Great for families. The service from Omar and Angeles was spectacular.

EVERYTHING WAS VERY GOOD, THE HOUSE WAS VERY COZY, ONLY ONE SHOWER WAS CLOGGED AND NO WATER CAME OUT. IN THE DESCRIPTION OF THE HOUSE THEY SAY THAT THE COST INCLUDES THE CLEANING SERVICE AND THEY DON'T CLEAN THE HOUSE EVERY DAY, THEY ONLY MAKE THE BEDS. IT IS NECESSARY TO FUMIGATE BECAUSE THERE ARE MANY ANTS AND SPIDERS IN THE ROOMS. OMAR IS A GREAT WORKER, VERY KIND AND HELPFUL. A VERY NICE, COZY AND COMFORTABLE HOUSE.

Host Response

Thank you for your feedback Omar is there 24*7. If you had told him at the time, he would have given you a solution immediately. It's a shame that I didn't know until his departure. In fact, he could have had some outlets plugged, but it was working. In the case of cleaning, the common areas are cleaned daily, beds are made, garbage is taken out and when they pay for kitchen and service support, they do everything completely The fee you pay is called the check-in and check-out fee because that's all that's done when you leave the house Thanks again

4BR Villa in Cuernavaca

Carlos

Excellent, 1 year ago

Everything is excellent with this property. It's located in the old area of Cuernavaca, but if that's not a problem, it's an excellent place. The support staff is excellent.

We had a wonderful family stay there! Omar, who takes care of the house, was very welcoming and helpful throughout the stay in addition to respecting our privacy. We took the extra service for meals that were cooked by Betty. Very good Mexican food, I would highly recommend it! The house is beautiful with its vaulted ceilings. We really enjoyed the kitchen open to the courtyard with the view of the pool, very convenient for watching the children. Several outdoor spaces to rest and spend time with family. The kitchen is very well equipped. We'll definitely stay there again!

The house is super nice, it fulfills everything it says, my dogs were super happy running all over the field and yard. It has everything you may need. The only thing I didn't feel 100% comfortable with is that Omar (a super helpful and kind person) was very attentive, hehe, but too attentive to any need, that is... I didn't read the description well, which said that he would be there in the house with us all the time 😬

We rented the house mainly for the reason that was in a very handy location and the house is in 1 level so everything is connected which was really handy because we traveled with seniors. The house really looks like the photos. We really enjoyed it. Omar who is the person that greets you was friendly with clear instructions. The house is really nearby 2 big shopping malls and restaurants which is really handy Our only recommendation will be to upgrade the kitchen. The stove was not working properly and took us really long to cook, we were informed that the new one arrived late and was not able to be installed. Also could be handy to get new pots and knives which are already quite used and when cooking for 7 persons really takes a while. As a note, in the description was offered Netflix however we were unable to use it because the account was not up to date. Overall our experience was nice and we enjoyed our stay.

Host Response

Hi Ivette, thank you for your comments and recommendations. We will take them into account to improve. Regarding Netflix, the Cuernavaca account is open for use. I will check with Omar what happened Thanks again Cheers

4BR Villa in Cuernavaca

Carlos

Repeat guest

Excellent, 1 year ago

Truly a wonderful place to visit. The house is beautiful and spacious. The people they take care of are very nice and helpful. Everything as shown in the pictures. Thank you

This is my first time hosting on Airbnb and I can only say that the Orchid house is beautiful, quiet, spacious and comfortable, it's just like the pictures. I must point out that David and Bety's support make everything flow at ease and Bety's season is spectacular. All delicious! My family and I thoroughly enjoyed this relaxing vacation. The hosts always answered my messages and they are very nice and friendly 🙏🏻☺️ We didn't want to go 🥹🥹

4BR Villa in Cuernavaca

Carlos

Repeat guest

Excellent, 2 years ago

Very well-kept beautiful house and great attention

I recently stayed at this villa, and it was an exceptional experience from start to finish. The property looks exactly like the photos—beautiful, serene, and meticulously maintained. The host and staff went above and beyond to ensure our stay was comfortable and enjoyable, offering helpful tips and promptly addressing any questions we had. The villa itself is a true oasis, providing a perfect blend of tranquility and luxury. I highly recommend this place to anyone looking for a relaxing and memorable getaway.

4BR Villa in Cuernavaca

Fernando

Excellent, 2 years ago

Amazing place for a weekend break out of town. In my case I went with friends, 8 people in total, and we had a great time. The very comfortable rooms and the amenities of the house give you so you don't have to leave and enjoy them.

4BR Villa in Cuernavaca

Claudia

Excellent, 2 years ago

Very good place to stay. Paulina was attentive every minute. Excellent attention

4BR Villa in Cuernavaca

Brenda

Excellent, 2 years ago

Thank you, beautiful house and very helpful DAVID!! The amazing pool

4BR Villa in Cuernavaca

Gabriela

Excellent, 2 years ago

The house is super nice. As is in the photos. An incredible house to spend time with family and friends as all the areas communicate with each other and overlook the garden and pool. The people who help in the house are very friendly and helpful.

Host Response

Many thanks for your stay are welcome!!

4BR Villa in Cuernavaca

Juan

Excellent, 3 years ago

Beautiful house, in person looks 10X better than the pictures. We loved the layout, gives you a "resort" feel due to the distribution of the rooms. We never felt like we were crowded. The pool is sunny most of the day. Well equipped with all basic needs and plenty of fun activities for the family.

Everything was fine during the stay, except that there is only one TV and for many people that's not enough. Another detail is that before our check-out, the cleaning staff started cleaning and removing sheets from the rooms. I understand that they had another rental, but it was a bit uncomfortable. Other than that, everything was fine and the house is very nice and cozy. Paulina's service is attentive, kind, and pleasant.

The property is fine, but it was very difficult for me to find it. A map would have helped. I'm not from Mexico and in that area the GPS is not working well. Communication with Paulina leaves much to be desired. Do not read the messages. The people who are taking care of the place lie (they accused me of stealing a box of soda that I brought) and that my dog got on the bed, even though before checking out I asked them to check and tell me if there was a problem, David and Imelda confirmed that everything was fine and I even tipped them. Hours later they wanted to charge me for washing the bed. He left the place spotless, nothing out of place and not a dirty dish. What's more, before using the grill my husband spent two hours cleaning it because it was disgusting, I haven't charged him for that. Read other reviews and see that this person is not present and has two employees who are looking for excuses to charge extra, and make false accusations and insult guests. I don't recommend this place.

I really liked our stay, the house was just as it appears in the photos. Imelda and David's service was exceptional, always attentive. The rooms are very comfortable and clean, only the living room was a little hot, there is no air conditioning and the fan is noisy and we could not have music or the TV on. The pool is shallow for adults, so it's tiring to be in it for a long time. I imagine it's perfect for small children. We had a nice weekend.

4BR Villa in Cuernavaca

Karla

Excellent, 3 years ago

Everything was very good, the housekeepers were very helpful and the facilities were clean and well maintained.

The house: Beautiful, in very good condition and super spacious. Inside, the rooms are impeccable at all times, each has air conditioning, super comfortable beds, sheets and towels, everything is super clean the time as well as bathrooms. The kitchen/terrace is in perfect condition, has everything you need and is connected to the garden and pool area. The main room has a bar area, television, card table; this area was excellent for enjoying the World Cup final. Outside, the pool is the ideal size, perfect for playing with children and sunbathing at the same time. I highly recommend renting the boiler service, the water was at a delicious temperature, there are six beds in perfect condition and outdoor rooms with an Argentine barbecue to have and enjoy a perfect day. The staff: Imelda and David are wonderful!! They cook excellent food, and the cleaning and assistance are top-notch!! Incredible house and fantastic vacation!!

4BR Villa in Cuernavaca

Karen

Excellent, 4 years ago

Highly recommended! The house is exactly as shown in the photos, everything you need is available, even for cooking. The boiler is very much worth it, especially in rainy weather. David and Imelda's service, who helps you with the kitchen, is excellent! Pau answers all your questions very quickly and clearly. Everything was perfect and we all enjoyed it very much, we will definitely be back!!!!

4BR Villa in Cuernavaca

Karla

Excellent, 4 years ago

Ideal for spending a few days in a comfortable house with excellent facilities and service staff with the best attitude. The property is recommended for children (the pool is not deep) and pets (large gardens and patios). The house has all the necessary amenities to spend unforgettable moments: heated pool, outdoor room, barbecue, kitchen with table for 9 people, TV room with board games, basketball court and private parking for several vehicles... Super recommended!!

4BR Villa in Cuernavaca

Ana

Excellent, 4 years ago

Excellent service and attention

The house is exactly as shown in the photos, and everything was excellent. We requested the additional cooking and cleaning service and it was totally worth it. Zenaida and Ismael were incredibly friendly and helpful. The pool is a very good size although not very deep, but for the kids it is the perfect size. The rooms are very good, with direct access to the garden and pool, which makes it very convenient. I totally recommend the place.

4BR Villa in Cuernavaca

Edgar

Repeat guest

Excellent, 4 years ago

The house is very good, in good condition, excellent cleanliness and very comfortable to have a good time. Recommended

4BR Villa in Cuernavaca

Ruth

Excellent, 4 years ago

Highly recommended

It is a very pleasant and comfortable house, with a very good location and lighting, very recommended. The people who take care of the house are attentive to what you need, because they live there, in addition to cleaning daily (not including dishwashing). There are four very comfortable enabled rooms, with two double beds (only one has a full size bed) but no closets and no TV, there is only one large TV in the living room with Total Play. The pool is rather small and not deep (I got down the waist) it is excellent for young children who do not know how to swim; as we went in winter, we ask that it get a little warm and this service has an extra cost, it has to be considered that it is 1000 pesos per day to heat the pool. At the front the house has a field as if to play soccer or basketball. The garden is very well kept and beautiful. The only thing that happened to us is that we needed an iron and there wasn't, but outside of this detail and what I noted before, everything else was fine.

Excellent stay at Paulina's house. The house is modern, spacious and very practical for families with children, as it is on one floor and you can see the pool and garden from the bedrooms and kitchen. It has equipment that allows you to enjoy your stay to the fullest (horn, beds, foosball table, board games, cable, etc.). It has a large parking lot inside the house. Good quality bedding and towels. Impeccable cleanliness. We hired the pool boiler and cleaning and cooking service with Ismael and Zenaida and would do it again without hesitation. Paulina's home is one of the best Airbnb's where we have stayed!

Host Response

Thanks for your feedback, it'll be a pleasure to receive you soon :)

Excellent place, very good location and excellent service from the managers. The house is extremely cozy, ideal for enjoying a few days of relaxation and tranquility. They take care of the smallest detail to make you feel welcome. The internet connection is very good if you need to work. I'll definitely be back, and it has become my top choice for staying in Cuernavaca.

Host Response

Natalia was a pleasure to welcome your whole family, thank you very much. We look forward to seeing you soon :) !

Breasy

Buy. Rent. Easy. Vacation rentals across Central America.

Explore

RentFor property managersAI agents

Destinations

Costa RicaMexicoNicaraguaAll destinations
Costa Rica

© 2026 Breasy. All rights reserved.

All destinations