Maurice Franz

Reviews

94 total reviews

95% rated 5★

94 reviews

4.88

2019–2026

94 reviews

5BR Home in Malinalco

Erick

Excellent, 7 months ago

Everything is excellent. The house is very nice and has everything you need for a pleasant stay.

the house was not clean, full of bugs, and the host charged me for damages I did not do. they said we put dents in the table. I agreed to pay for the repair to avoid problems as it was only a bit of sanding and finishing required to fix the table. upon receiving the bill it was an outrageous 400$ cad dollars .they said the whole entire table had to be refinished. I agreed to send 100$ as we did not witness any damages being done, and they were still unhappy with that.

Host Response

To clarify, the property damage was not minor and we are sure it was not there before your stay. The repair cost (which they did not want to cover in full) was budgeted by 2 professionals. We are very sorry that the uncertain comments about the accommodation are the answer to the lack of responsibility for the damage caused. It's a shame to have bad experiences with careless guests who don't have previous reviews.

We were with three families in Mauricio's house and had a great time. The tower room is beautiful, the view breathtaking. All rooms were lovingly decorated, there was great Mexican dishes, beautiful details throughout the house, from the pictures on the walls, to the pillows, or vanities. The garden is well maintained with beautiful flowers, a great view, there was something to discover everywhere. The staff Mel, Victoria and Gilberto were extremely accommodating and did a great job. We felt very comfortable and would be happy to come back!

The accommodation is fine, but I think there are better options in Mali for similar prices (I rented with little notice and on a long weekend). Note that the house is right next to the town's CEMETERY (an issue to consider for some surely). There is not much surveillance or security in the area, rather, it gives the feeling of being somewhat isolated. If you are visiting with family or children, it is better to take precautions.

Host Response

Unfortunately, Alex and his family accidentally broke the pool cover. After assessing the damage and repair, we agreed directly that it should be replaced in full. He agreed to this, but later evaluated us in this way because he was not satisfied with the price he had previously agreed to pay, without communicating it directly. Therefore, his evaluation lacks objectivity.

5BR Home in Malinalco

Eduardo

Repeat guest

Excellent, 1 year ago

Very good experience, as was the previous time. The house is very cozy, with multiple spaces to enjoy and very well located. Very good attention from Mel and excellent service from Vicky and Gilberto.

Unbeatable stay. I highly recommend this house. The garden is beautiful, as are all the corners of the house. From the rooftop tower you have incredible views of the mountains. Amazing location 5 minutes from downtown Malinalco and there are shops nearby. SUPER hosts, Mel welcomed us and gave us a tour of the entire house with instructions for everything and was very attentive during our stay. Victoria, the lady who helped us with cooking and cleaning, was also super friendly and helpful. I would happily come back and I highly recommend it.

The accommodation is just amazing. Spacious, with privacy, very careful in every detail. The pool with perfect temperature and rooms that allow you to rest comfortably. The kitchen comes with everything you need. It is the ideal accommodation for a family looking for a weekend break and recreation in the pool. Communication, unbeatable. Easy access. Thank you very much for everything, the photos are short with the spacious and beautiful of the place.

5BR Home in Malinalco

José

Excellent, 2 years ago

Beautiful house, in an area close to downtown but away from the hustle and bustle and with access to the mountains. Very good service. I recommend it.

We har a wonderful long weekend with friends in this beautiful house. It is perfect for two families. Pool is warm and big and great fun for small kids and comfortable for adults. The view is amazing and location is quiet and private, but still in walking distance from town. We got excellent help from Veronica, and Mel made sure the check in and out process was smooth and efficient. We highly recommend this house - and Malinalco is without doubt our favourite pueblo mágico near Mexico City! Mil gracias - we will be back!

5BR Home in Malinalco

Eduardo

Repeat guest

Excellent, 3 years ago

Great family experience in a very spacious, well-kept house, with many details that make you enjoy it at all times and in every corner.

5BR Home in Malinalco

Ana

Excellent, 4 years ago

A wonderful place, with our host (Meli) we always had excellent communication, the stay is a dream, the place is divine, every corner of the house is beautiful, super recommended.

The place is amazing, even better than it looks in the pictures. The host Mel is super attentive and did a great job with the check-in, being very clear and detailed when showing us the house and how to use its services. The rooms are very spacious, with comfortable beds and excellent design. The view on the terrace is spectacular. The place is very clean and has all the amenities that are required for a very comfortable stay. So I highly recommend the place and Mel as a host, I'm sure they'll have an amazing experience if they decide to stay here.

5BR Home in Malinalco

Eduardo

Excellent, 4 years ago

You will find absolute tranquility, excellent services and amenities, and a great diversity of plants and birds!! Quiet nights with the sounds of nature and an unparalleled view of the night sky. The best area and very easy to get to downtown Malinalco.

5BR Home in Malinalco

Alejandro

Excellent, 4 years ago

Everything is very good, excellent service

5BR Home in Malinalco

Francisco

Excellent, 4 years ago

It's my second stay in this house and it's always a great option. The property is super nice, comfortable and cozy, it has everything you need to spend a few quiet days enjoying nature. The stay here is so pleasant that we always end up spending more time inside than doing things outside. Communication with Mel is friendly and efficient. Totally recommended.

This is the second time we have stayed in this house and we like it more and more, it is very nice and clean. We walked to downtown without any problems. We really enjoyed the pool even though it was very cloudy, with the option of being able to heat the pool with the gas boiler. Compared to other houses where we use the boiler, the truth is that the extra service is at a very good price. Also, the lady who helps in the house is excellent. Super recommended !!!

5BR Home in Malinalco

Laura

Repeat guest

Excellent, 5 years ago

A gorgeous house in a peaceful location - an important detail since many other homes I’ve stayed in in the area have at least one barking dog nearby- with lots of thoughtful touches like a water filter on the sink, color-coded towels in the rooms, screens on windows to let in some fresh air but keep out mosquitos, and a very well equipped kitchen. We were so happy there and never wanted to leave! A 15 minute walk to town, yet away from any street noise. The beds were quite comfortable and my son loved having the option to hang out in the shallow end of the pool.

5BR Home in Malinalco

Ana

Excellent, 5 years ago

The house is super nice, very comfortable and clean. Mel's service is extraordinary, she is attentive to everything at all times. A visit to Malinalco is highly recommended, and the stay in this house is extraordinary.

5BR Home in Malinalco

Sarai

Repeat guest

Excellent, 6 years ago

We loved the house. We were 4 families with 4 young children, and everything was great. The pool is clean, warm, and has a children’s area. The rooms are clean and each has its own bathroom. The kitchen is superbly equipped, even with children's dishes. Plenty of space in the garden. I highly recommend it.

5BR Home in Malinalco

Mario

Excellent, 6 years ago

An excellent place for a relaxing weekend, the gorgeous place, top notch.

5BR Home in Malinalco

Laura

Excellent, 6 years ago

You will find a place full of style with details for every corner of the house, which is impeccably maintained and in an unbeatable location due to the proximity to the center of Malinalco (you arrive walking a few blocks away). The bedrooms are very spacious and each has its own bathroom. If you like to cook, you have a spacious and well-equipped kitchen at your disposal. The magic touch, in addition to the decoration, is the garden full of plants and trees that surround the house and that allows you to have rest and recreation areas, and out of it not much, the table in front of the pool invites a pleasant coexistence with a spectacular view. Mauricio, Mel, Mrs. Vicky and gardener Jorge are always with the best willingness to support you in everything.

5BR Home in Malinalco

Jorge

Excellent, 6 years ago

Very attentive with our arrival and departure, the morning view of the mountain is extremely relaxing

It is the perfect place to rest as a family, the house is very spacious, comfortable and super well equipped and only a 10 minute walk from the village. The garden is large and beautiful, with lots of mature trees. The view of the mountains is amazing, and communication with Mel was very friendly and effective. Just a reminder that the pool relies on solar heating, so the water is quite cool this time of year. I highly recommend it!

This house exceeded all of our expectations. It was perfectly located in Malinalco and our arrival and check-in was stress-free as communication with Mel was warm and laid back. We came for a getaway from our vacation in Mexico city with family (including 3 toddlers) and the house was more than ideal. The design allowed everyone to have their own space (and bathroom) and to unite us all in the common areas to cook, enjoy the pool, bbq, etc. The house's architecture and it's tasteful, Mexican design (including a colourful mural) makes this stay truly unique. We felt like there were so many beautiful details that made our stay all that much more enchanting. The pool was warm and the garden was immaculately cared for, teeming with fresh fruit, flowers and butterflies. Needless to say, the toddlers were happy to explore and run around this ample and beautiful space. One of the gems for the adults was the view from the loft on the top floor. The panorama of the cerros and lush foliage surrounding the house is absolutely stunning. We also loved the ping-pong table at night - so much fun! We very much enjoyed the tranquility, beauty and uniqueness of this lovely home and we hope to return one day. Gracias Mauricio!

5BR Home in Malinalco

Marco

Excellent, 7 years ago

Hello, My family and I really enjoyed the stay at the house. It is quite large, the bedrooms are spacious and very well laid out, the decor is amazing, the pool and garden area is very relaxing and, in general, the house is very clean and very well maintained. You can see that they take care to keep everything in good condition. Check-in is very easy, as the location is quite accessible. The check-in instructions and the house guide are very clear, you will have no problems getting there or making proper use of the amenities that the house offers you. From my point of view, the house offers everything you need to rest and spend excellent family time. You'll find everything you see in the photos, just as it is. During the stay, the inclement weather (rain) caused us a small problem with the pool, but I would like to highlight that both Mel and Jorge were always in contact with us and proposed various alternatives to resolve the situation. Mel was always on top of us, his communication and availability were excellent from the time the reservation was made, before arrival and throughout the stay. I definitely highly recommend this house and I will not hesitate to book it again on my next visit to Malinalco. Regards.

5BR Home in Malinalco

Francisco

Excellent, 7 years ago

Amazing. The house is a unique space, with a spectacular view. The house is in perfect condition and has the space needed to stay in comfort. The attention to detail is remarkable and creates an atmosphere of relaxation and comfort. Always attentive to the arrival and needs we had. Highly recommended.

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