Lucia

Reviews

Superhost

105 total reviews

88% rated 5★

105 reviews

4.83

2019–2026

105 reviews

4BR Villa in Temixco

Sharon

Good, 2 weeks ago

Lucia's property is impeccable. We received it clean and just as seen in the photos. Andres was always attentive to whatever was needed. However, the only issue we had was that there was broken glass in the pool, which could have caused an accident. From there on out, everything was fine.

Host Response

We're very sorry about that. A previous guest had an accident with a glass, and although several cleanings were done and the hot tub was even completely emptied, unfortunately some small fragments remained that were not visible during the check. As soon as it was reported to us, we sent a team specialized in cleaning pools and jacuzzis to do a deep cleaning and make sure it was completely resolved. We greatly appreciate your feedback and are pleased to hear that, apart from this incident, you enjoyed the house and your stay with us.

She was always attentive to what was requested. The house was super nice. Very flexible. I would consider her a very good host. The cleaning and food manager, Mary, is excellent, and Andres is very helpful and attentive. I brought my dogs, and they are very comfortable running around.

Host Response

Thank you for your feedback! We are very pleased to know that you enjoyed the house and that your dogs were also able to run and enjoy themselves 🐶🌿. We want our guests to feel comfortable, well cared for, and have the flexibility they need to really relax and enjoy Tepoztlán. We hope to welcome you again soon! It will be a pleasure to have you back for another getaway. 🌄✨

A wonderful place to go to rest, the pool has a good temperature, the jacuzzi is worth it, the house is very nice, ideal for going with family or friends. The service is excellent and Andres is super attentive. I will definitely be back.

Host Response

Thank you for your feedback! It's great to hear that you enjoyed the house, the pool, and the hot tub 😊 We'll share your message with Andrés. It will be a pleasure to welcome you back!

Lucia's space is very nice and we had good communication, until the co-host with whom I never had contact sent a message requesting to lower the volume, since the rules said that until a certain time, however that rule was not described in their publication and I let them know with a screen, if the rules are clear, their space is respected, additionally I hired a boiler service for the pool and jacuzzi and the jacuzzi only worked one day, the rest of the stay the water was cold, although it was notified, it was not fixed.

Host Response

Thank you for your comment. We just want to clarify that the volume of the music is a matter of common sense and coexistence, since it is a residential area and there were complaints from neighbors. The co-host you mention is the owner and neighbor of the house. The boiler works properly and the additional service was provided as agreed. Finally, the house was delivered in a cleaner condition than expected.

Excellent host, very attentive at all times, very spacious with very nice finishes, the view from the garden and pool is amazing. The kitchen is well equipped, in general the house has very spacious areas.

Host Response

Thank you Jorge! We are very pleased that you enjoyed your stay at Casa ALMA. It's good to know that you liked the spaciousness of the spaces, the finishes and the view of the garden and pool so much. We always try to be attentive to our guests so that they feel comfortable and confident, and we are glad that they have experienced it that way. The house is designed just for you to come to rest, live together and enjoy every corner. It will be a pleasure to welcome you again when you want to return to Tepoztlán. Thank you

Amazing place, just like the photos. Always attentive to needs. Andrés helped us with what we needed all the time, Vane helped us cook and took care of us all day. We'll definitely be back. Great place to rest

Host Response

Thanks for your visit! We are very happy to hear that you enjoyed your stay and that everything was as you expected. Hopefully they'll be back soon for another equally special experience. If you can recommend us on social media, it would help us a lot to continue growing.

The airbnb had a great location 10 minutes from downtown, Lucia and Andres were always very attentive to us. In general, the house has a lot of light and a great view. We had an altercation with the extra service we hired from the cleaning lady, which we were able to resolve at the time.

Host Response

Thank you, Brenda, for your review. At Casa ALMA, we and our team always strive to serve our guests and their needs, so they can enjoy their stay to the fullest. It will be a pleasure to welcome you again to Casa ALMA!

Casa Alma is a magical place! The views are spectacular, the house, the vibe, the amenities, everything 10/10. In addition, Lucia is super friendly and always attentive. We would definitely stay here again 🩷

Host Response

⸻ Thank you for your comment! We are very happy to hear that you enjoyed the house, its views and the comfort of the spaces. We are also pleased that the attention and communication with our team has been to your liking; we always seek to make guests feel calm and well cared for. It will be a pleasure to welcome you again on your next visit to Tepoztlán.

I highly recommend this place if you're looking for a place to get lost in nature and have a pleasant stay. It was an incredible experience in every way, I went with my family to celebrate my dad's birthday and we were all 1000% satisfied. You can rest very well, the kitchen is perfect for preparing food, we love the warm pool, everything! Undoubtedly great hosts, Andrés was always looking out for us, very kind the whole time to help us, and Lucia was always looking out for us, also super kind. The service is 10. We are extremely grateful for the beautiful experience. We're sure we'll be back ✨🤍 Thank you!

Host Response

⸻ Thank you so much for such a nice review! We are delighted to know that the house was the perfect setting for celebrating with family and that you enjoyed the nature, the pool, the kitchen and every detail of the space. It's very important to us that guests feel comfortable and cared for at all times, and we're glad that Andrés and Lucía's care made a difference. It will be a real pleasure to welcome you again when you want to return to Tepoztlán. Thank you for your trust and for recommending us in this way! ✨🤍

It was a very pleasant experience, Lucia and Andrés were always attentive to any need, excellent hosts. Downtown Tepoztlán is a few minutes away and there is a store a few meters away where you can buy any supplies. The house itself is beautiful, very spacious and comfortable with an incredible view. Totally recommended and I would definitely return

Host Response

⸻ Thank you for your review! We're glad to hear you enjoyed the spaciousness of the house, its views, and the proximity to downtown and services. It's very important for us to always be attentive to what guests need, and we're so glad that Lucia and Andres' attention made your stay more comfortable. It will be a pleasure to welcome you again in Tepoztlán.

We loved our stay here! The house is impeccably clean, everything is practically new and in excellent condition. The decor is very nice and every detail is taken care of. In addition, the value for money is unbeatable. Overall, it was a very pleasant experience and we would definitely come back. Highly recommended!

Host Response

⸻ Thank you for your comment! We are very happy to hear that you enjoyed the cleanliness, design and care in every detail of the house. It is also very valuable for us that you highlight the value for money and that your experience has been so pleasant. It will be a pleasure to welcome you again when you return to Tepoztlán.

4BR Villa in Temixco

Jorge

Excellent, 1 year ago

Great attention from the host and the house staff. 100% recommended.

4BR Villa in Temixco

Sandra

Excellent, 2 years ago

The house is nice and comfortable. The service of Andrés, the gentleman who works and takes care of the house, is exceptional, is always on the lookout and helps you in whatever you need. The boiler works well, and in general the amenities. My recommendation is that they put air conditioners at least in the dining room; but it would be ideal in the rooms.

4BR Villa in Temixco

Andrea

Excellent, 2 years ago

Lucia's house was incredible, we had a very pleasant weekend, everything was very clean, very equipped. The house is just like the photos, comfortable beds, clean bathrooms, equipped kitchen. It has a wonderful view and the patio and pool very nice. Andrés and Vanessa's attention was excellent.

4BR Villa in Temixco

Juan Carlos

Excellent, 2 years ago

Our stay was great. Besides the fact that the house is beautiful, Lucia and her staff who welcomed us were always very attentive. We highly recommend this place. In particular, we are already planning to return as soon as possible!!

It's a very nice house! Lucia from the moment she showed her interest in staying in her house, she was cordial! she gave us the correct indications, the arrival at the house is as it does the images and the signaling! We lost a little but without issue we arrived and we were greeted by Mr. Andres who explained the use of the pool the jacuzzi (they are great) and she was attentive at all times, also Mrs. Yesenia was very kind and cooked on time, a very nice place to spend as a family, we would definitely return, thank you for everything!

4BR Villa in Temixco

Eduardo

Excellent, 2 years ago

Everything spectacular. Yesenia and Andres do a great job. The house is beautiful and everything is perfect. Thank you!

The house is even prettier in person than in the pictures. It has everything you need for a complete stay, very well equipped with all the necessary cooking utensils. No problem with the cleaning, the house was delivered to us cleaned and tidy. Excellent service from Lucia at all times, she helped us to check in early so we could work remotely and the Internet was more than adequate. Since we arrived we had the support of a person who takes care of the house (Andrés). He was always available to support us with whatever was needed. The stay is 100% recommended. The place has total privacy and a great view of the scenery. Downtown is 15 minutes away by car. We had a pleasant experience from start to finish. The pool is heated, so it is pleasant to use at any time (keep in mind that there is a separate charge for this).

4BR Villa in Temixco

Diego

Excellent, 3 years ago

It exceeded my expectations. The house is beautiful; the attention is super good. I clean by tidying up and although it is removed, appreciate the calm and directions to get there are very well done. It's worth the price

The house is amazing, however the location is not the best. It's quite difficult to access without a pickup truck. Fortunately, we had one and there were no issues, but for other cars it can be complicated. Additionally, there was a problem with the power due to rain and wind. We were without power from 6 pm to 11 pm. Without power, the house doesn't even have water to go to the bathroom. The pool was a bit dirty and the cleaning net was in poor condition. We paid $2,000 to fill the gas tank for the boiler, which was not used at all because there was no electricity. We had only 1 roll of paper for 18 people. Later, we were provided with more, but no one told us that we had to ask for them. Likewise, because of the electricity issue, we had a person with medication that needed to be refrigerated. We were very close to it not working.

Host Response

Hi Hamlet, thank you for your review. The power is an issue beyond our control. There's not much we can do if the power goes out in Tepoztlán. As for the toilet paper, of course we would give you what you need. Now that I see, you say 18 people. You exceed the capacity of the house, and we didn't tell you anything.

4BR Villa in Temixco

Claudia

Excellent, 3 years ago

From the beginning, I had very good communication with Lucia. He was very flexible and very helpful with my requests. The house is beautiful and in excellent condition. Andrés, the manager, was always attentive to our needs. He even did us personal favors (such as carrying our luggage downstairs and doing some shopping) We hired the cleaning and cooking service, and the person was very attentive and efficient. They have an Argentine-style grill for barbecuing, a trampoline and a large garden. The pool and jacuzzi can be heated. You just have to pay for the gas, but it's worth it if you're sensitive to the cold. I would definitely come back to visit them. I had a wonderful weekend with my family and my dogs.

4BR Villa in Temixco

Ana

Excellent, 3 years ago

We went to celebrate a birthday and we were very comfortable. The house is just like the photos. It has all the amenities listed. They have a waiter who is available if you need anything. He's very kind.

4BR Villa in Temixco

Ximena

Repeat guest

Excellent, 3 years ago

Thank you, Lucia, for your attention!

4BR Villa in Temixco

Daniel

Excellent, 4 years ago

Excellent

4BR Villa in Temixco

Ximena

Repeat guest

Excellent, 4 years ago

Excellent place to rest!

4BR Villa in Temixco

Daniela

Good, 4 years ago

Everything was very nice. The house is very comfortable, and Abril is very attentive to the guests. The size is ideal, and the bedrooms are very comfortable and clean. With a very large garden. We felt very safe, and our pets were happy. Lucia was very attentive to details. Very good host. Recommended.

There is a great lack of cleanliness. The linens, the kitchen, and the pool are all dirty. There was rat poop in the kitchen. We ended up washing everything because we were going to cook with that. The towels were all stained and not washed well, as was the bedding. Upon arrival, we weren't notified about the closed street until we got there and were driving around. Instead of telling us from the beginning to arrange with Andrés to pick us up and show us the way. There was no hot water, and the water was dirty, yellow, and had dirt in it.

Host Response

Of course, regarding the cleaning, I'm willing to let you in before 9 am. The road that was closed was due to paving work in the neighborhood, and it's unfortunate that you had to deal with it. I have housekeeping staff there, girls and a waiter, who could resolve any issue for you. It's just that you coincidentally waited until you left to complain, like when you finish your food and then say you didn't like it. Anyway, regards.

4BR Villa in Temixco

Lalo

Excellent, 4 years ago

The house is perfect for a good weekend with friends and family. From the reception and communication with the host and the people who are there to help you, it is exceptional. We would definitely come back. Everything is impeccable, the photos show how real the rental is and because of the location it has an unreal view. We loved it

4BR Villa in Temixco

Santiago

Excellent, 4 years ago

I highly recommend it! It's totally worth it

The house is amazing, the view, furniture, location and stay spectacular. The house has everything to enjoy. Lucia is very attentive to arrival from the day before our arrival. Celebrate my birthday and honestly it's the best house I've rented on the platform, Andres was super attentive during our stay. Definitely worth staying more than 2 days to enjoy everything. Very comfortable and warm beds for the cold of the night . We will definitely be back here. Thank you :)

4BR Villa in Temixco

Sofía Vianey

Repeat guest

Excellent, 5 years ago

A great place, very good communication, everything was perfect.

4BR Villa in Temixco

Claudia

Excellent, 6 years ago

Better than we expected.The Host and caretakers were excellent. We enjoyed the peace and views were amazing. We recommend it 100%. Los mejores anfitriones, la casa y las vistas hermosas 100% recomendada.

The house is fantastic, it is the second time we have visited it, it has a spectacular view, but it should ONLY be considered if it is a plan of rest. We were 10 friends in a plan (previously told to Lucia) to celebrate 2 birthdays, and watch a festival broadcast (Tomorrowland Virtual); we encountered two big problems: 1) Due to contingency, quarantine or current situation (that we understand) but we were not warned, they are very limiting the music, the audio, and although we did our best for being moderating it becomes very tiring and more than just we rent a house in tepoz nothing cheap to escape the city and the limitations here. 2) and probably the most serious, despite the fact that the internet issue was said, and the purpose we had THERE WAS NO internet with the speed promised and this impacts us not BEING ABLE TO WATCH the TRANSMISSION OF OUR FESTIVAL, REASON FOR the ESCAPE; and additionally not BEING ABLE TO STAY ON MONDAY, because we could not work remotely since there was no internet. Lucia has always been very nice, but at some point it was very uncomfortable to be receiving constant calls, msgs, when the purpose of the visit was known, and many things were not warned. It's a beautiful house definitely, and perfect for a quiet, romantic stay, or just disconnect; but not to celebrate a birthday or something similar.

4BR Villa in Temixco

Fernando

Excellent, 6 years ago

An amazing host, very attentive and very kind. The house was in perfect condition and very clean. It's in a great location. 100% recommended

The house is private, spacious, beautiful, stylish and very comfortable; very well equipped, you do not lack anything during the stay, the pool has a boiler, the incredible jacuzzi and the unbeatable landscape; the staff who welcome and attend you are very respectful and support you in everything! Lucia is also an excellent host, she provides you with good communication, hospitality and trust. It is important to us that they accept pets and in this house our dogs were well received and had a lot of fun because there is enough space to run and play. The garden is very well cared for, and in general, the facilities of the house are practically new! We had a great time, worth what you pay to enjoy a few days of rest and fun.

4BR Villa in Temixco

Santiago

Good, 6 years ago

Good place

4BR Villa in Temixco

Guillermo

Excellent, 6 years ago

It is an ideal home for relaxing with the family. Spacious and with open spaces for sharing with several families or with friends. Modern but warm and without disturbances or noise. We highly recommend it.

We stayed in this house for two full weeks and we felt at home. Even though we were unable to meet due to the special circumstances (COVID-19) (the owners' house is across the street), I always felt that Lucía was very close and always, always, very attentive. That makes all the difference. The house itself is very comfortable, well designed and very well equipped. We came with kids and were able to do laundry. They lent us a crib, etc. Everything was great. We're going back. In fact, we've already booked other weekends. The mountains around are beautiful and even when you feel in the middle of nowhere, there are accesses (a highway nearby that can be a noisy pelín for the sensitive like me, but that with caps or felt) and shops nearby. We don't go out at all, Andrés, the foreman, another great value of the house and his wife Yesenia (aceso) can bring you whatever you need, from toilet paper (which has been so trendy) to an asado chicken. Thank you so much for everything the Casa Alma staff, it's a gem!

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