Mercedes C

Reviews

Superhost

51 total reviews

90% rated 5★

51 reviews

4.84

2025–2026

51 reviews

6BR Villa in Atlixco

Victor

Excellent, 4 weeks ago

Thank you for the accommodation and service!

Everything was excellent. I really liked the stay very much. It was very comfortable and cozy. We have small children and they really had a great time in the pool. In short, I highly recommend hiring the boiler, as it does allow you to be in the pool all the time, regardless of the weather. In addition, the spaces are quite spacious, the bedrooms are well laid out, and the facilities are in good condition. I highly recommend it. Also, the hosts' service is excellent.

The owners were always very attentive and were very aware of everything that was going on in the house. However, on the first night, a lot of flying cockroaches came out. The next day the patio drains were covered, and that partially solved the problem. There were still some, but many fewer. The water heater seems a bit expensive to me, especially since you have to pay for an extra day because it takes a day to heat up. The owners were cool and gave us that extra day. It was very hot, and there was air conditioning in the rooms that couldn't be used because it wasn't listed. So there are fans, but it seems to me that they are not enough, especially in a room where there are no windows. I think you could reconsider and make it a plus. Overall the stay was good and the owners were always very accessible and very friendly, and Carolina's help was a great plus.

Host Response

Hi Abel, thank you so much for staying with us. We will take that comment about the weather into consideration 🙏🏻 Yes, right on the day of the heater, they were given it at no extra cost so they could have a better time :)

Warning • Scam I never checked in for my reservation I was charged and then the reservation was canceled due to “maintenance” issues. I didn’t get a response for my new reservation, and they didn’t refund my money either. Scammed is an understatement.

Host Response

Adriana, it's a shame that, even though we know and have confirmed that you didn't arrive for your reservation because you yourself asked us to change the dates twice and we accommodated you, it's regrettable that you make comments like this when you know that no one scammed you. If what you say about us canceling your reservation were true, Airbnb would have issued your refund; however, if you didn't receive it, it's because your date changes and your no-show were due to reasons beyond our control.

The house has a 10 out of 10 location, the subdivision is very nice, quiet and safe! There are many things outside the ideal subdivision for shopping! The facilities are as shown in the description, a very spacious house ideal for large families, the boiler service is very good, the pool (Adults and Children) has the ideal depth, the kitchen is very functional and the rooms and bathrooms are very comfortable! Very good service from the hosts, always friendly and helpful! The family was very happy! I would definitely come back!

Jonathan and Mercedes are great hosts. From day 1 they show interest and communicate 100%. The house is beautiful and in excellent condition. My family spent 3 incredible days. We will definitely come back. The entertainment and the pool with hot water for the children to have the best time, especially my daughter who was happy and grateful. Congratulations to the hosts for the excellent house and more for their attention. Thank you very much.

My stay in this house was excellent. The place is very comfortable, clean and exactly as described in the listing. Communication with the host was always prompt and friendly, which made everything easier. The house is well equipped and in a quiet area, ideal for enjoying a good time with the family. I recommend using the boiler service, it is a great plus that you can enjoy. I would definitely stay here again. Highly recommended!

The place is like in the photos, but you have to consider that the boiler is necessary because otherwise the water is very cold, and this is in addition to the price of the house and so that when you arrive it is hot, consider an extra day of boiler, which makes the stay more expensive than the published price Mercedes was very attentive and helpful at all times, although not all of us who stayed could have Internet on our phones, she was attentive and trying to resolve it as soon as possible

Highly recommended, very pleasant stay, clean and comfortable place, excellent and super comfortable for large families, with amenities and comfort, you don't need to leave the house, the area is quiet and you can have a good rest. The area has a pleasant climate, it does not have an excess of heat so I recommend having the boiler service, you can also find a supermarket and everything you need near the accommodation. My family and I had a great time in this house. We thank Jonathan and Mercedes very much for their flexibility and kindness. The truth is that they were always very attentive to any questions and with effective communication. I hope all the houses will have hosts like them.

Mercedes and her husband Jonathan are great hosts, they know the area where the house is located very well and can help you with any recommendation to make your stay the best. The house is in good condition, the best thing is the temperature that the pool water reaches, it could be used even though it was super cloudy and drizzling. Small children have a great time in the wading pool. Arriving from Mexico City is very easy. The house is inside a residential development that has private security.

Host Response

Thank you Israel, we look forward to seeing you again

6BR Villa in Atlixco

Isaac

Excellent, 1 year ago

Luxurious service, wonderful kindness and a super incredible place. A great place to rest with great amenities. We are very grateful and would certainly like to come back.

Host Response

Thank you Isaac, you are very kind, we look forward to seeing you when you like. DTB

The house is really nice, it's very spacious and with good facilities, the rooms are very spacious and I liked that they take great care of the cleanliness, the staff that hand over the house are very respectful and my communication with Mercedes was very good, she was always available. Another point in favor is that the place is within a residential development and is quiet and safe Although it was only a few days, we had a 10 out of 10! I would highly recommend it

Host Response

Thank you Monserrat, it's your home, come back whenever you like

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