Izela

Reviews

Superhost

111 total reviews

94% rated 5★

111 reviews

4.89

2017–2025

Cleanliness 4.9

Accuracy 4.9

Communication 4.9

Location 4.8

Check-in 4.9

Value 4.9

111 reviews

2BR Condo in Playa del Carmen

Leticia

Excellent, 9 months ago

A 10 out of 10 place. Just like the description and photos. I loved it and will definitely be back

If you are looking for the perfect place for a playa del carmen vacation- THIS IS IT! The view from the apartment is beautiful, ocean views, palm trees, beautiful sunrises! The area outside is gorgeous. The size was perfect for our family of 4. We have a 4 year old and a 10 year old and had plenty of space for both. We loved the master suite also. The place is very well maintained and was sparkling clean when we arrived. They even left little snacks for us. Everything you will need is in the apartment. Izela was very communicative with us. We stayed 6 nights so had one cleaning service in the middle of our stay. This location is very walkable to restaurants and Quinta Avenida. Right around the corner is 38 which is absolutely gorgeous. We rented a car to get to our activities but it wasn’t necessary to be honest. The beach club is great but just steps down the beach you’ll find a bit better stretch by Mamitas which is the best beach in Playa.

Very good apartment Izela is a super good host, friendly, attentive and always attentive to what we need and has answered all our questions and met all our needs. Thank you for everything, you would definitely come back

Host Response

Gracias Tuny aquí las esperamos

The condo was exactly as described and shown in the photos. Communication with Izela was quick and easy, and the check-in process was seamless. The property is in a beautifully maintained location with 24/7 reception. It's quiet and peaceful yet just minutes from Calle 38 and 5th Avenue, with great restaurants and shopping nearby. The property has its own private beach club and a short easy walk to the beautiful north beaches. We absolutely loved the location and would definitely stay at Izala's condo again. Highly recommend!

2BR Condo in Playa del Carmen

Maria

Excellent, 2 years ago

The apartment is exactly like the pictures The ocean and pool views were perfect The staff to check in was so kind and explained everything clear and calmly very kind all Izela was waiting for us with some snacks and drinks in the apartment that made everything feel at home. We will definitely repeat our stay again ❤️🫶🏻

Host Response

Gracias María, me encanta que hayan tenido unas buenas vacaciones

2BR Condo in Playa del Carmen

Jania

Repeat guest

Excellent, 2 years ago

This is my 3rd stay with different groups of people each time and it has always been a 5 star experience. Each time I come there is a new upgrade to the grounds and the staff is so friendly. 5 stars from all new guests this time around again!

Check and check out was a breeze. All the staff are helpful and accommodating. We felt safe ar the complex as well as in town. we walked around town alot, all different times of the day. The first day there was a hiccup with pool construction starting so early with lots of noise but Izela was on top of reporting our frustration to the property manager. They paid us a visit to apologize and offered free drinks at the beach club! Izela also gave us 2 days of housekeeping during our 10 day stay complimentary for the noise inconvenience. my suggestions would be to provide more basic supplies for the kitchen like foil, ziplock bags and basic spices. Also, seperate gym towel since the complex no longer provides them. other than that we have a great experience and will definitely be back.

Host Response

Gracias por tu amable reseña y su paciencia

!Perfect for family! The stay was great. Very easy check-in from the Cancun airport. The hassle-free check-in/Out. It is a quiet place, the beach is excellent, the pool and adjoining areas clean. The department has everything you need. The Chedraui is nearby if you want to use the kitchen. Close to Xcaret, Tulum, Beaches, Cenotes.... etc. Izela was always attentive to doubts and/or any details to deal with. We were delighted with plans to return to the same place.

2BR Condo in Playa del Carmen

Jania

Repeat guest

Excellent, 3 years ago

This is our 2nd stay within 2 months and Izela's place feels right at home for me and my family. We are comfortable, the amenities are perfect for our needs and the views are outstanding.

We had a great stay at Izela's place. The house is extremely comfortable and had everything we needed during our stay. We have stayed in dozens of airbnbs and this is one of the best (its also super, super clean, which makes a huge difference). It's close to the water and the beach club is great. Only potentiaI downside that is not even worth mentioning is that I wish we didn't have to wear wristbands, but that's not within Izelas control.

2BR Condo in Playa del Carmen

Jania

Repeat guest

Excellent, 3 years ago

This space exuded luxury and was absolutely stunning. Every small detail was beautiful and purposful. Izela was responsive and the unit had very thoughtful amenities. We had great rest as the beds were very comfortable, the room sizes were great and the outdoor patio was a dream space. We enjoyed the pool, private beach access and the view which was the best part of the morning. We will definitely be back very soon.

One thing I can say is Wow. I absolutely loved this condo and community. It is such a refreshing experience to enjoy the natural sunlight coming into the dining and living areas. It’s even better to have such a large terrace to enjoy the gorgeous view of the pool and ocean. I can’t imagine having chosen a better place. The pool and hot tub area is perfect for families and young children. My 3 year old loved it. Izela was available to help us when we had difficulty turning on the stove. She had someone show up right away to help us. I would definitely stay here again. It’s an excellent location away from loud Quinta Avenida area but still close enough for a short drive to the action.

Izelas apartment was actually our first Airbnb stay. The apartment was in a great location far enough from the hustle and bustle of 5th Ave but close enough to walk and be there in like 5-7 min. The Apt is on the second floor with a balcony overlooking the amazing large pool and beach. We really enjoyed the Beach Club included free with your stay. We had a few drinks. Included are beach chairs, paddle boards and kayaks. No food is offered. But there is a great little place next door where we had lunch. The apartment is very large and has all the amenities you would need for a pleasant stay. We always felt safe. There are guards in all entrances. Also, parking is free but it is on the side of the building. We never had a problem finding a spot but we always got there early and later at night walked to 5ta Ave. We will definitely be back!! Thanks Izela! 💜

This place is worth it. It is so close to 5th avenue and 38th street (walking distance)! The pool and beach access is everything you need to relax and the Apt it's self is very clean, stylish and gorgeous. The staff is very nice and always willing to help, but Izela is even better. I has a few questions through out our stay and she was very quick to respond and kind! Thank you so much, we will be returning to this very spot again!

Don’t go here if you’re Black because they will discriminate against you and make you feel extremely uncomfortable, the staff made us feel so bad we couldn’t even stay there a single night. We had to leave.

Host Response

Unfortunately you had to leave after of course broke the rules of the condo, as I explain to you many times, the condo just allows 6 no more, their job as in any other hotel or apartment is to be sure you follow the rules for your safety or other, bother me that you said discrimination, we never never discriminate you or any other people, you tried to put more people into the apartment than they were allowed everything is Our chat, sorry if to you broke the rules make you feel uncomfortable.

The property is very much as indicated in the photos. Pool area is lovely, with limits on when it gets sun on which side of the pool but lots of chairs; the beach club has plenty of seating and a small but effective bar. The unit is clean and well appointed. The property manager is very prompt and between him and Izela, there is no shortage of information. The staff at Elements are very responsive whenever the property manager is not around. To us, the best things about the property were that it is exactly as the pictures indicate and the location is close enough to the main entertainment area in a very short walk but far enough away that there is no extra noise from the entertainment area.

2BR Condo in Playa del Carmen

Miguel

Excellent, 7 years ago

A spectacular place with all the necessary for an excellent rest. He lacks nothing. Everything is exactly as shown. The beach didn't give us a problem with the sargassum.

Wow, what a wonderful and clean place to stay! Our host had amazing communication with us and made sure we had everything provided. New bottles of water were sent up daily, clean towels, etc. The staff at The Elements were also very accommodating. We felt like family by the time we left! Please note they are strict on music being played after hours. Overall, great experience! Very close to pharmacy and 7/11 for cheap drinks and necessities. The pool is routinely clean and the beach is secured and safe. We also went deep sea fishing from a gentlemen, Andy, we met off of our beach

2BR Condo in Playa del Carmen

Jeff

Excellent, 7 years ago

Great place to stay! Beautiful accommodation and the staff at Elements at super helpful. Miguel gives you the run down of the place and anything you need or questions you have he responds lightning fast. You can relax on the balcony, by the pool or go across the road to the beach. Located next to the beach and just a couple streets away from some great restaurants and 5th Ave. Highly recommend this place!

Izela is fantastic! her Elements home is beautiful and in a perfect location with the pool right downstairs and the private beach for the condos an easy and quick walk. She was able to coordinate having groceries ordered and delivered in advance for us to be ready. Mostly breakfast and snack items to allows leisure mornings or quick breakfast before going on our next tour. Miguel our Elements concierge was quick on everything and providing us with guidance. While we have visited Playa before and didn't need as much guidance, the Elements team are ready and willing to help plan. The pool was very nice and a great relaxation and not very deep for the kiids. I would recommend bringing or buying toys for the younger kids to play in the pool. Five stars! Thanks Izela.

This condo is very well maintained and in a beautiful location within Playa del Carmen. Izela was very easy to communicate with, and while on property all our needs were met by a rental company representative. Our kids LOVED the pool and found many other children there to play with. The beach is conveniently located across the street. The street has little to no traffic so no worries there. I would highly recommend this property. The only thing I might say is if you're really going for a beach experience (long walks, beautiful sandy beach, not too crowded, etc), the beaches within Playa del Carmen are not as nice as those we experienced outside of town...but, I think that should be expected. Playa del Carmen provides the amenities of a larger town, and The Elements is wonderfully situated just outside of the really densely populated section of 5th Ave. Great restaurants are within easy walking distance. All in all, this is a super place, and we'll be back I'm sure!

2BR Condo in Playa del Carmen

Diana

Excellent, 7 years ago

Izela's apartment is unbeatable, it has a very nice decor, it is very well equipped, it has everything you need for your stay. The ocean and pool views are amazing, as is the beach club. Izela was wonderful and communication was very quick. I definitely recommend it and would stay here again.

Since I made the reservation, Izela's response was very quick, friendly and clarified all my questions. The apartment is spectacular! Cleaning, decor everything excellent. The view is very nice, it's in the pool and the terrace is a great place for breakfast. The location is perfect, very close to 5th Avenue and with many very good restaurants and super close in addition to shops and other places to visit. The beach club is just a few steps away, you don't have to leave the apartments to move to the beach. Definitely a place to go back to!

We had a great time. The apartment is fully equipped. Miguel, who helped us checking in, was very responsive. I asked for baby crib and baby bath tub and they were able to provide them both (even a chair booster for the little one). I was worried about the noise at the beach club after reading some reviews about the Elements (the apartment complex), it was not much of an issue for this apartment because of its location. Unfortunately, the beach was full of seaweed, but i think it's a general problem with the entire area of PDC, Tulum and Cancun, there is no much they can do about it.

2BR Condo in Playa del Carmen

Karen

Excellent, 8 years ago

Izela’s place is exactly as described and truthfully the pictures do not fully capture it’s beauty. We thoroughly enjoyed her beachfront property along with the living like a local experience. We were close enough to take daytrips to Isla Mujeres, Tulum and Xcaret. Ideally located with superb amenities and we will definitely be back. Highly recommend to anyone who is open to the many fantastic local experiences. 🌟🌟🌟🌟🌟

Izela has an absolutely beautiful condo at Elements. Location: The location is fantastic. It’s close to 5th where a lot of bars and restaurants are but it’s far enough to be peaceful when you are back at the condo Hospitality: Everyone at this complex is very nice. Izela was always quick to respond to questions while we were there before and during our stay. Condo: She has seriously thought of everything!!! There is everything from vases to blenders to steak knives. There is even a grill. We went over to Mega (grocery store) to go shopping and then did some cooking/grilling there. The decor is so pretty. Internet was good. Pool/Ocean: Everything is great. Def one of the best pools in Playa. I really cannot day enough good things about this condo. We plan to be back!!!

Izela is a complete joy to work with. She is very responsive. The condo is amazing with very high end finishes. We wish we had booked for a longer stay. Miguel, our concierge, was awesome as well. He is very helpful and knowledgeable of the best places to eat. I highly recommend this place. It is a short walk to all that 5th Ave has to offer but not so close that you feel like you're in the middle of it. Thanks again to Izela and her crew.

Host Response

It was our pleasure Brett, I hope to have you soon again in Playa del Carmen

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