Heidi

Reviews

Superhost

75 total reviews

92% rated 5★

75 reviews

4.92

2025–2026

75 reviews

6BR Villa in Cuernavaca

Guillermo

Excellent, 3 weeks ago

We had a wonderfult time at the house, it was close to the wedding we went to and allowed to have a restful weekend.

The days we were in the house, the service was excellent. The water in the pool and jacuzzi was kept warm. The rooms were very comfortable and made us feel right at home. Also, the food service was highly recommended. The very plush towels looked new, both in the pool and in the rooms. We would definitely come back.

We had a great stay. The house is super well furnished, has everything you need and is very well organized. There were 16 of us, so we were the maximum capacity for the accommodation. The three bedrooms upstairs are very spacious and each has its own bathroom. The two bedrooms downstairs share a very small bathroom, which can be difficult. The sixth room is a bit separate, like a utility room, but also comfortable. It's next to the main street, but it's not particularly noisy and at night you can't hear any noise. The garden, pool and terrace are ideal for spending time together. We went to a wedding, and the accommodation was perfect. There was very good communication and availability with May and with Heidi. Clear instructions and they responded quickly. One night the gate was left open because the power went out in the middle of a storm, and May responded quickly. Highly recommended.

Host Response

I'm so glad you enjoyed the house. Thank you for choosing us. You are always welcome!

The house is very nice. The water in the pool is very warm if you hire a water heater. The kitchen service is very good if you hire it. The internet fails sometimes on the terrace. In the family room, it is very difficult to connect to the smart TV. If you need anything, they'll answer you right away. I imagine it will be necessary to install one more router to facilitate the internet connection on all their screens.

Host Response

Alicia, it was a pleasure to have you at home! Welcome whenever you want! The people we recommend for cooking and cleaning are not dependent on us, and you deal directly with them. We will look for other people to recommend for cleaning who are 100% efficient, and we will check with a qualified technician to make sure the internet reaches the entire house. We have two from Izzi and Telmex, and it should have full coverage. Thank you for your comments!

I wasn't able to enjoy the house as much as I would have liked, as I had planned to attend several events, and we were only there to sleep and have coffee in the morning, but the garden and pool look wonderful, the rooms are clean and comfortable with air conditioning, only the separate bedroom doesn't have air conditioning, and this isn't mentioned in the description, and the kitchen is spacious with the necessary utensils. I would stay there again.

Great stay with family. We had Carmen come make meals for us which allowed us to focus on family time. The property was beautiful and Mayra was quick to respond to any questions and/or requests. We paid the fee to have the pool warmed up which was totally worth it. The only thing we wish is that the pool was cleaner as the water was a little cloudy. Overall would come back in a heartbeat.

Host Response

Belén, thank you for choosing us. You are welcome anytime you like! They are excellent guests! Next time, we'll pay special attention to the pool! Thank you so much! Regards!

The house has everything you need and more to have a very pleasant stay, the rooms are spacious, clean and with lots of natural light, the green areas are very well cared for and beautiful, the pool is a suitable size and the Jacuzzi adds a lot, however if you don't pay for the boiler you don't enjoy it the same, we paid the first day and it was ideal, the next day we didn't pay and the water cools down and some people don't enjoy it the same.

Host Response

I'm glad you were so happy in the house. It's winter and the solar system doesn't heat much, so yes, to have the pool above 30 degrees and enjoy it more, you need to use the gas boiler. Thank you for choosing us! Always welcome! Great guests!

6BR Villa in Cuernavaca

Karla

Excellent, 7 months ago

They were always attentive to our stay, you can tell they take care of their things and everything is clean and tidy, hot water, oven, kettle, toaster, everything is spectacular!

Host Response

Thank you Karla, very happy that you enjoyed the house! Excellent guests , always welcome!

A beautiful, amazing house to spend a weekend with family or friends. We went to a friend's wedding and we were 5 minutes from the place, there was also an Oxxo next door, the rooms were beautiful, the place was quiet and safe. We asked them to turn on the boiler and we enjoyed the hot tub and the warm pool. Super place! Highly recommended!!

Host Response

Thank you Montserrat, it's a pleasure to have you at home, welcome whenever you want! We are very happy that you enjoyed the house so much!

The house is very spacious and beautiful, it is perfect for a great weekend. The only thing to highlight is that one of the rooms did not close the door, and the lady who was hired for cleaning did not do it completely and we ended up cleaning ourselves and there were problems with insects

Host Response

I'm glad you liked the house. Thank you for the feedback. We will no longer recommend that lady, who is not part of our Airbnb. We already have a locksmith to change the lock, an apology, it had not happened to us before that it did not close properly.

Hi Mayra and Heidi, thank you so much for all your attention🌸. We really enjoyed the stay, the place is amazing and everything was perfect: the proximity to our destination, the temperature of the pool, the rooms and especially the attention they gave us for any request. Thank you so much for being so attentive. We would🙌 definitely love to stay with you again. As a small suggestion, perhaps it would be very comfortable to have a covered area in the garden to spend more time there apart from the terrace and also a roof for the parking🚗. Everything else was excellent! ✨

6BR Villa in Cuernavaca

Guillermo

Excellent, 1 year ago

excellent service, very nice house, large garden and clean pool, clean bedrooms, clean kitchen with many utensils and appliances, everything very nice, you feel at home

The house is very nice, however the neighbors always had music at a very loud volume, apart from that everything was fine, May was very attentive and was open to us reaching an agreement for both of us

Host Response

Mia, thank you for your feedback. We are already taking action on the matter with the city so that the car wash, which is open Monday through Friday from 10 am to 4 pm and which is the one with the loud music, moderates its volume.

The pools and jacuzzi never reached the temperature they said they reached in the description, there were many ants inside the apartment, even the oil they provided was infested with ants It has 5 bedrooms and 5 bathrooms, not 6 as the description says. There is a workshop in front of the house that has loud music from 8:00 am to 9:00 pm. The house has no audio system as the description says. In general, the house is very clean and spacious, the spaces are very comfortable and clean!! I thought the co-hosts were very good, very attentive, always 10/10 The rooms and bathrooms were always very clean I would come back, but not at that price. I thought it was very exaggerated because it was not impeccable

Host Response

Juan Pablo, we appreciate your comments, they are important to continue growing. The pool has a solar system and can heat up to 30 degrees depending on how sunny it is. Unfortunately, these days it has been cloudy and rainy, so the solar system does not heat up. The house has 6 rooms, one of them is outside with its own bathroom. The ad says that from 12 guests all the rooms of the house are open. You were less than 12 people, so a room with a bathroom was closed. There's a car wash across the street that sometimes plays loud music on weekdays. We'll talk to them to try to get them to turn down the volume. As for the ants, we will review the issue with the company that provides us with the service, since we fumigate every month. We apologize for the audio equipment. We have checked, and the box is there, but not the speaker. We will replace it. Thank you for booking with us, have a nice evening.

6BR Villa in Cuernavaca

Mariana

Excellent, 1 year ago

We loved staying at the house, the rooms are very spacious, the terrace is a very nice space and the pool was delicious!

6BR Villa in Cuernavaca

Carlos

Excellent, 1 year ago

A perfect house to spend a very pleasant time with the family... the living rooms, dining room, kitchen and pool area are perfect... all the bathrooms are super clean and with everything you need for your stay... very nice place and highly recommended.

Host Response

It was a pleasure to welcome you. We are at your service 😊

6BR Villa in Cuernavaca

Ricardo

Excellent, 1 year ago

Everything excellent

The house is as shown in the photos, the kitchen has everything perfect for cooking, warm pool, there were rooms that had broken towels, we would have only liked the service to be friendlier

Host Response

Hi Carlos Erick. We really appreciate your feedback, this helps us to continue growing, we regret not having been able to do a checkout more than an extra hour; we hope you understand that it was possible to check in earlier and it is not always possible to have that availability in the times. Thank you very much for your comments and suggestions.

I loved staying at this house! He was coming to a wedding and was super close to the garden. My friends and I really enjoyed the stay, it has plenty of places to relax and have a great time. We found everything in order and clean, plus each bedroom is very comfortable. Definitely a great choice for a getaway, vacation, or to be close to wedding venues. I would repeat! Especially thanks to Ana for the good communication and flexibility.

Amazing "Home of Cortez" !!!!! It is a very nice, spacious, well-lit, equipped and comfortable house, super clean, the beds are very comfortable, we rest very well and smelled rich. I loved the kitchen had everything you need for cooking. The 10 out of 10 pool, had the perfect temperature, my baby, my family and I really enjoyed it, and the jacuzzi does not even say has a hydromassage, excellent to pamper and forget everything The terrace is flirty and the garden is large and they have it very well taken care of May's attention is excellent as a host, she welcomed us at the agreed time and was always attentive to us. We had a great time!!!!!!

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