Ramiro
Reviews
21 total reviews
95% rated 5★
21 reviews
4.90
2022–2025
21 reviews
Mariluz
Excellent, 8 months ago
Gustavo, Monica and Berenice's service was excellent. Helpful, hardworking and very attentive. They made our stay very pleasant. Ramiro always pending. Thank you so much,
Alberto
Excellent, 8 months ago
Very nice house exactly as described and showed in the listing. Ramiro is a great host, responsive, helpful, and attentive. Housekeeper, Gustavo, is a great assistant in any matter related to the house: features, explanations, appliances, maintenance.. with an additional fee, cleaning and cooking help is provided, we highly recommend it, it made our stay more comfortable and pleasant. Also, with an additional fee we were able to enjoy a heated pool, in winter times this is highly appreciated. Overall, the house and it's ammenities are great to have a relaxing time in Valle de Bravo. Thank you, Ramiro.
Mafer
OK, 1 year ago
The house is comfortable and matches the listing. Gustavo, the night watchman, is very kind and attentive. He helped us at all times and was very attentive, but unfortunately our experience was affected by a serious incident the first night. At 10:40 p.m., a neighbor fired two bursts of shots into the air very close to the property, causing fear and tension throughout the group. While we understand that it is not the direct responsibility of the host, the response received minimized the situation and did not include an apology or acknowledgment of the impact it had on our stay. It's important for future guests to know that, although the area is seemingly quiet, incidents can occur that are very disturbing.
Host Response
Mafer, thank you so much for your review. Our guests' opinions are extremely important to us. However, it is a pity that the rating is based on something that is not related in any way to the quality, services and condition of the house, but on an issue completely beyond our control and scope that happened in a property totally independent of our condominium and the area where the house is located. It is extremely important to clarify that what happened was on a property of another subdivision/neighborhood, with different accesses and that they are not related at any time to the property you rented. As you say in your review, the house fully met your expectations and the service received, both from me and the support staff, was adequate. I even contacted you immediately when the incident happened via WhatsApp and I never heard back from you. I reiterate that our property has always been and will be safe and we have never had any incident regarding the issue of security. Regards.
Alberto
Excellent, 1 year ago
The house is amazing and Ramiro is an amazing host.
Ana
Excellent, 1 year ago
IN the charm this home !!!!
Sara
Excellent, 1 year ago
The house is amazing, super comfortable, clean, in the woods... We loved it and would come back a thousand times :) a little complicated to get there but they help you get there and are super attentive.
Erika
Excellent, 1 year ago
Amazing place and house, you don't need to go anywhere, it has everything to enjoy and disconnect for a while !!!!!
Ximena
Excellent, 2 years ago
everything was very good, excellent service and great location
Maria
Excellent, 2 years ago
Delicious to spend a weekend in a country house, surrounded by trees, the hot pool, the common area (dining room-kitchen-terrace) large and pleasant, the service staff is very attentive. We were three families with kids and it was perfect.
Mariana
Excellent, 2 years ago
The house is very nice, the service of the people who attend the house is excellent. We had a great time! I would rent it again. However, I do not recommend it for small children or older people because the stairway to the upper floor does not have a rail and may pose a risk to people of that age.
Carlos
Excellent, 2 years ago
The decor and accommodation is spectacular and provides several Environments to interact with family! Maybe for the cost I expected a space with more garden area to interact more with the Naturaleza.
Alonso Maqueo
Excellent, 2 years ago
The house is recently built and is located deep in the forest which makes it very pleasant, however due to the location it is colder than normal since it does not receive much sunlight during the day. As a suggestion, the house should have heating to make it more habitable. The water pressure in the shower must be improved since when I was bathing there was not enough pressure. They need to fix the resting mesh located on the second floor since it is not well placed and is a risk for the children. Gustavo, who is the housekeeper, is very friendly and helps with everything that is required during the stay.
Javo
Excellent, 2 years ago
Everything was excellent !! Super good Host Ramiro all the very attentive time and the house was super good
Arantza
Excellent, 2 years ago
Thank you for everything! We were happy and Ramiro was a great host. The house is very cozy, clean with excellent service.
Lina
Excellent, 3 years ago
The house is amazing, Berenice and Gustavo make the experience off another level
Host Response
Thank you for everything, we look forward to seeing you back!!!!!
Laura
Excellent, 3 years ago
Ramiro was so attentive and thoughtful from our first contact he made us feel so welcome. The space was ample for the three families and we especially loved that you could open the huge sliding glass door and open the living space to the outside. The grill and two dining spaces were perfect for feasting and imbibing with our friends. There were ample linens and blankets, the kitchen was fully stocked with cooking utensils, and Gustavo was always available to help with the pool/fireplace or any questions we had. One thing to consider, if you haven't visited Valle De Bravo before it might be a little tricky to find but Ramiro was helpful and sent us extra info like location pins and fotos and we arrived no problem and even facetimed our friends to help them arrive safely. If you can pull yourself away from this restful oasis we highly recommend visiting Solar for a delicious brunch!
Sergio
Excellent, 3 years ago
Everything is very good, the house is impeccable and very good service from Gus. Thank you Ramiro!
David
Excellent, 3 years ago
Beautiful property in the middle of the forest, great attention from the host and staff
Georgina
Excellent, 3 years ago
The house is beautiful! And the company of very friendly people
Veronica
Excellent, 3 years ago
The house is in very good condition, the services are excellent and the service was always very good. The pool is ideal because it has a heater and the temperature helps a lot even if it's windy. Rebe and Gustavo helped us with everything we needed and Ramiro was very attentive and precise with all the details. We would definitely come back!!
Ariana
Excellent, 4 years ago
The house is beautiful, in the middle of the forest with a very beautiful view, it is clean, new and it is better than in the photos. It has everything to enjoy a weekend with family or friends and have an excellent time. The owner's attention was the best and the house support staff strive to make the stay very enjoyable.