Susana

Reviews

Superhost

37 total reviews

92% rated 5★

37 reviews

4.86

2020–2026

37 reviews

3BR Villa in Puerto Morelos

Mark

Excellent, 5 months ago

Great place, really spacious. The property is gorgeous and the view is really nice. Hosts were super easy to communicate with and responded fast. Would recommend!

The house is very nicely cared for and clean as in the pictures. The truth surprised me for good, the pool area is great. I had an issue with the air conditioning but I was sorted out very quickly. The area is very quiet and is a 10 min drive from the village. I would definitely go back.

Super Villa, modern and very clean. The pool is just AMAZING with stunning sea views. Well located about 2 km from the tourist section of Puerto Morelos and 2 km from Joaquin Zetina Gasca (less touristy section of Puerto Morelos). I would recommend it without hesitation, we had a fabulous week with family. I recommend that you rent a car if you plan to book this Vila, it will make your trip much more enjoyable and safe. Puerto Morelos is a small village that is really worth it, life is sweet there.

Beautiful townhouses with great access to the beach and pool. The customer service was great, super responsive, and helpful. Well kept grounds and pool was pristine. The plumbing is not up to par, a couple of the showers have slow drains and another shower doesn't function only has a tiny cold mist (spare bedroom shower upstairs). During our stay the water went out for part of the day, but the host was quick about getting the well filled back up and gave us access to one of the other townhouses to use the bathrooms and gave a partial refund for the day rate. Make sure not to park in front of the gate when arriving - it opens towards the street. Road to property is very rough - must go super slow and if you have a lifted vehicle is better. No laundry - but host gave access to the laundry room when they found out we were trying to locate a laundromat nearby - no biggie if your trip is short, but we toured Mexico for 10 days before arriving and really needed to wash.

Great 12-day family stay with 2 young children aged 6 and 2. The house is spacious, comfortable and well-equipped. The 3 large bedrooms and 3 bathrooms are great. The kitchen deserves to be enriched with cutlery and newer plates. The exterior is very beautiful and pleasant. The pool and direct access to the beach are a real plus. The very well-maintained garden is magnificent and also allows you to play in the grass. we did not meet the hosts but self check-in and exit were very easy. very smooth communication I recommend a rental car for restaurants, shopping and tours in the area

Our experience was not great from the moment we entered the villa. The check-in was very simple, the hosts were very responsive and pleasant, however the villa was not well maintained at all. Some sinks and showers did not have running water. The host did send someone right away to fix it but still had issues with water an hour later. The villa was deadly hot and I had elderly parents with me who felt very sick from the heat. With no ventilation and that much humidity in the villa we all ended up with headaches. I got a heat rash. The host did send someone to check on AC as well and the man had to use a ladder to fix the AC units. After fixing, still was very warm in the villa, but bearable in comparison to the start. A few lizards in bedrooms and cockroaches in bathrooms and on one bed. We all slept on the sofa in living room as we felt too uncomfortable to sleep in beds. Every room had cockroaches and lizards. Hope the host can fix this for the future clients. Im sure they want best

Host Response

Isra. Lamentamos esta situación. Los aires acondicionados de la sala y habitaciones funcionaban correctamente, lamentablemente el de 1 habitación fallo en ese momento y de inmediato como lo menciones se atendió y funcionó. Encontraste caliente la casa ya que solo prendimos el aire de la sala y en las habitaciones estaban apagados para el cuidado de energía. La presión de agua de una de las llaves al momento se solucionó y las demás se revisaron y todo funciono correcto. Estamos ubicados enmedio en la selva y manglares, las pequeñas lagartijas e insectos son muy comunes en la zona e inofensivas y entran a las casas al abrir una puerta o ventana si no se tiene cuidado y si se deja comida abierta. Nosotros regularmente hacemos fumigaciones para evitar lo menos posible esto. A tu llegada la casa estaba limpia y sin inconvenientes,todo surgió mucho más tarde.Nuestro personal siempre estuvo apoyándote. Agradecemos tus comentarios y seguiremos dando un buen servicio a nuestros clientes

100% recommended place to stay The house is very nice, it is inside a completely private complex of few houses. Everything is very clean, the kitchen is in perfect condition, all areas of the house have air conditioning. The rooms are spacious, all have their own bathrooms. It's a great place to vacation quietly in the Riviera Maya. The pool area has amazing views and everything is in perfect condition. The beach is accessed directly. We had a great vacation at this place we would definitely return to.

The place is great, it really is. You need to know that the town is 10 minutes away. It has everything you want. Nightlife, restaurants, shopping, tours, bike rentals etc. pay 150-200 pesos max to get to town. They will try a wide range of prices if you are unsure. The pool was great, the grounds were well taken care of. It’s 5 stars all around, you just need to know you can’t walk out your door to a little cafe. Again, highly recommended. Thanks Susana

3BR Villa in Puerto Morelos

Sarah

Excellent, 4 years ago

Beautiful Villa with ocean view in a well managed/well maintained private community with a shared pool and easy beach access. We snorkeled off the beach and saw a turtle and many fish. The staff was friendly and helpful. The kitchen has full appliances and adequate cooking equipment. There's a charcoal grill outside. Plenty of restaurants in nearby town of Puerto Morelos. Beds were comfortable, showers good. This was a once in a lifetime vacation for our family, but if we could we would definitely go back!

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