Jade

Reviews

Superhost

35 total reviews

77% Excellent

35 reviews

4.57

2019–2026

Cleanliness 4.5

Accuracy 4.6

Communication 4.8

Location 4.2

Check-in 4.8

Value 4.5

35 reviews

2BR Home in Desamparados

Maytee

Terrible, 2 months ago

A lot to improve. Very dirty place.

I'm disabled in a wheelchair. I'm in Costa Rica for surgery. The host Lish was nice in the beginning but after I checked in and reported all the issues with the apartment she became rude and aggressive. The day I checked in I told her husband Jorge that the refrigerator smelled really bad. He denied it and said it was because the refrigerator had not been used in a while. After I insisted he told me he would be back to fix the problem. He never came back. My groceries and antibiotics all went bad because the fridge never worked. The place is infested with bedbugs, ants, and roaches. I was suppose to be there for 3 Months but I checked out after 3 days. I gave the host plenty of time to fix all the problems but after she told me that she didn't care and that it wasn't her problem that I was disabled I decided to file a complaint with Airbnb and check out. The worst experience and place I have ever had with any kind of rental. Thank God that Airbnb helped me right away with everything.

Host Response

Unfortunately, our experience with Mr. Carlos was one of the most challenging we’ve had as hosts. We overlooked initial warnings about him and extended our usual hospitality, but this quickly escalated into a situation that was both exhausting and abusive. From the start, Mr. Carlos was demanding, requesting time, attention, and numerous favors. While his initial requests seemed respectful, they soon became unreasonable. After negotiating a significant discount for a six-month stay, he continued to ask for additional financial concessions, such as shorter payment intervals while keeping the same discounted rate. At one point, he woke us up at 1:30 a.m., claiming the remote control was defective, only for us to find out he was standing in front of the wrong house trying to use our remote. His behavior raised further concerns, especially when we noticed his fridge was filled with alcohol, which quickly disappeared, suggesting possible issues with consumption. During his stay, a freezer malfunction occurred, but we acted promptly to resolve it. However, Mr. Carlos escalated his behavior further by staging misleading photographs of a dead insect on a clean bed to falsely claim poor hospitality. Both my partner and I spent more than three days addressing his excessive demands, yet he still made false accusations and attempted to get his stay for free. , Mr. Carlos left us drained, both emotionally and financially. We take pride in our property and in providing a welcoming environment for all guests, but this was a truly unfortunate and disheartening experience.

I enjoyed my stay at this bnb… we stayed for 3 weeks… there was only 1 issue and that was the fridge, which I knew about before hand from previous reviews and from host upon arrival. Everything else was just lovely! The host was very flexible and communicative, open to friendly conversation. My daughter and I felt VERY safe. It was a bit noisy for work 😅 (traffic from the street) but I had a noise cancelling headset so my clients didn’t hear a thing 😉 Will be back!!!

Host Response

The Fridge has been Replaced after your Stay; Look forward Hosting You if given the opportunity 🌴

The best part of my time at this Airbnb was connecting with Don Jorge. He had a lot of interesting things to share about Costa Rican history and special spots around town. Don Jorge was kind enough to personally bring me to the local grocery store as well as some great cafes and restaurants. The unit itself had a nice mix of modern touches, natural features and vintage charm. The internet is incredibly fast and the unit has a true office with multiple desks and a dedicated office chair for working online. One thing that visitors staying for more than a few days should consider is that this neighborhood is affected by weekly water rationing. So you may have to go one or two days per week without water between the hours of 8am and 4pm. I wasn’t aware of this water rationing until my second day in the unit, but it didn’t bother me. Besides this surprise with the water, the unit was excellent & I felt very lucky to meet Don Jorge during my travels!

Lish and Jorge's kindness is exceptional. They were very attentive to responding to messages quickly and accessing occupancy on time. The place is very comfortable, wider than what is seen in the photographs, you can see that they take good care of it. There are always details to correct, but normal, like any home, are details that are corrected little by little, so it's not worth mentioning any specific ones. The place is cozy. Desamparados is very well located with respect to San José, both downtown, west or eastern area, very easy access thanks to the proximity with a southern ring road. Also, near the accommodation there are bars, restaurants, supermarkets, shops and we definitely never needed to drive more than 10 minutes to get anything we needed. The place has a safe park on premises. I recommend it for couples or small Families and people who want to work remotely.

2BR Home in Desamparados

Federico

Repeat guest

Excellent, 2 years ago

Gracias! Great stay this time around! All good :).

Lish is a great host, she and my partner Jorge were always on the lookout, very friendly and very helpful. Lish showed us the place and gave us directions on where to find what we needed around. Both very helpful and always attentive to any needs we had, they did their best to provide us with anything that was missing in the accommodation. An area of opportunity to improve the experience is the kitchen as it is very basic for long term stays. Even so, when we're missing something like a chopping board and a coffee maker, Jorge, I'll take it right away. The main draw for me as a digital nomad was the dedicated space to work, few airbnbs have a nice desktop and chair really comfortable to work in a serious and productive way.

2BR Home in Desamparados

Federico

Repeat guest

Excellent, 3 years ago

Thank you! Excellent place.

My time with Liz and George was one of the best experience ever had and I want to give George big shout out. Appreciate how you beyond and above any little necessary thing that was needed and I really enjoyed my time staying there and appreciate all the things he had done while I was there, not to mention I made a new friend and I will definitely be back and I highly recommend this place to anybody who’s coming to Costa Rica very good hospitality. Communication was great. No problems at all. Thank you my friend Tito.

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