Diego

Reviews

168 total reviews

89% rated 5★

168 reviews

4.87

2021–2026

168 reviews

4BR Villa in Cuernavaca

Kevin Isaac

Excellent, 1 month ago

10/10, highly recommended. Diego was attentive to any questions about the reservation, and once at the house, Mr. Luis took very good care of us and checked that everything was in good condition. He also gave us recommendations about the pool that were very helpful. Me and my whole family had a great time.

We had a great stay. The house is very nice, comfortable and as shown in the photos. Everything was clean and in excellent condition. The pool temperature is good with the solar panels, but since it was a bit cloudy, we decided to request the use of the boiler (at an additional cost), and it was totally worth it because the water was at a perfect temperature. The service was very good at all times, and the manager was very friendly, attentive and always willing to help with anything. We enjoyed it very much and would definitely stay again. Highly recommended!

The house is very nice, very nicely decorated, and super well equipped. The service was excellent and very friendly at all times. We had an incident with a light bulb at midnight, and they were super attentive and helped us right away. We also requested the use of the boiler (at a separate cost), which is well worth it if you want the water to be super warm and to be able to use it even at night. Even without the boiler, the water is at a very good temperature with just the solar heating. Also, our dogs were very happy because they could run around a lot in the garden. Overall, it was a very good experience and we definitely recommend the house.

Grateful for all your attention, especially Luis who welcomed us and supported us at all times. We went to relax and the pool was very comfortable, very peaceful and you don't have to leave for anything. Thank you because my 5 dogs enjoyed running and playing in your spacious gardens. We'll definitely be back again. Really, if you are thinking of renting it, do not hesitate, it is worth it, it is spacious, safe and above all comfortable. Thank you

4BR Villa in Cuernavaca

Jorge

Excellent, 1 year ago

We had a wonderful time and Luis is very helpful

Poor experience onsite. House: It is more rustic than modern as the listing shows, the main observation is that the bedrooms are not very comfortable, there are only 5 beds, the rest is sofa bed, where one is subdued and is very hard to sleep, the other two are mattresses and a base that is below another bed. They do not have air conditioning so the heat is unbearable, and the fan in the main room was not working. We were handed the house 4 hours later than check-in but at check-out we were asked to leave on time at 12:00. We asked that if you could have a civil wedding and they said that if, with an extra cost outside the platform, which we paid, but I don't know what they thought that at 11:00 pm they were asking us to turn off the music (music that was not loud) the wedding ended at 1:00 am and at 2:00 am there was nothing people anymore. The next day they were asking us to evict and we were charged a fine they had never told us.

4BR Villa in Cuernavaca

Angel

Excellent, 1 year ago

Everything excellent, and Diego's treatment as Mr. Luis, surely return to the property

Well, but it's not for me and my family, small areas, very high steps, Excellent service staff, especially Mrs. Sofi cleaning and cooking a great person. Thank you

Host Response

Thank you for recognizing the work of our cleaning staff. The description of the house indicates that it is not suitable for people in wheelchairs, as there are some steps that need to be climbed to access various areas. Other people with mobility issues have asked us about the subject before booking, and decided whether or not to stay with us. All the photos shown in the listing are of the house and have not been altered in any way, and many guests have mentioned how spacious and open the house is. We're sorry, but the review isn't fair given all the considerations and flexibility you were given.

Diegos home was exactly as described. We booked very last minute and Diego was very accommodating. Definitely would recommend this place to anyone coming to Cuernavaca. Luis, the house keeper, was also very helpful. He contacted his masseuse who stopped by to give some of us massages and acupuncture. Would definitely book again.

Host Response

Thank you Ambar for your review. We were glad to host you, and you're welcome back anytime

4BR Villa in Cuernavaca

Carlos

Excellent, 1 year ago

Excellent and comfortable place

4BR Villa in Cuernavaca

Carlos

Excellent, 1 year ago

Excellent location and care from Diego and Luis. The house is very well located and with all the necessary amenities to spend an incredible stay. Spacious rooms and areas for adult and small comfort. We had a great time. The whole house is very nice. We'll definitely be back!

Host Response

Thank you for your detailed review, Carlos! When they like to come back they are welcome

I will be 100% honest and say PROS and CONS: First of all I want to thank for the attention. -The house appears to be more modern and luxurious in photo but in reality it is a more rustic house. -It is appreciated that extra charges are not applied and there is already a solar heating in the pool, however what I was most excited about was the nado lane and this one is totally frozen. You don't feel like using it at all. - There is no cleaning of the swim lane, it is maintained from the dirty arrival, just like the pool slightly. This discourages a little to enjoy the water. - There is always an EXCESSIVELY strong gas smell in the bathroom downstairs and the ground floor. -The microwave oven is not served. - Diego's attention is very friendly (host). - Luis's attention (mtto) is regular , sometimes I would and sometimes not because he fell asleep and only checked water temperature. -Relation of value for money: this face, but I still recommend it, it is a great place to enjoy as a family and with AN EXCELLENT location. Everything is close!!!! Cheers.

Diego was always attentive to everything, if I sent him a message he responded quickly and we were in constant communication. Like Sofi, the lady who supported us with food and cleaning was phenomenal, everything delicious, and super attentive to all of us, and there were 10 people.

Host Response

Thank you so much for your review, Orchid! Thank you also for being responsible and attentive guests, they are welcome when they like :)

The place is just as it appears in the photos, excellent location and treatment, I would definitely come back. Excellent treatment of Luis, always attentive to all our needs and very kind. Also Mrs. Sofia, the cleaning and cooking person, with excellent service and availability. It was a very good experience.

Host Response

We're glad you enjoyed your stay! Thank you very much for recognizing the work of our service staff. You will always be welcome back.

Diego was responsive and his attendant Luis was helpful and kind. We are Americans and came during the summer and struggled to find comfort in the heat at night, even with the ceiling fans. The air outside was cool but we couldn’t open the windows because of bugs. It would be great if there were screens. Bring bug spray. Many rooms didn’t have windows to open too. The home is beautiful though and our family had a great time. We shared many meals and memories. The pools were great and the house was clean. Do yourself a favor though and park in the first driveway - the second one is much harder to get into.

4BR Villa in Cuernavaca

Jesús

Excellent, 2 years ago

Excellent option for a weekend stay in Cuernavaca. The accommodation has very cozy spaces. Design, comfort, and tranquility are aspects that stand out at Diego's place. Luis's service was exceptional. The property is impeccably maintained, and his service was very pleasant for my family.

The house was beautiful and clean. Great layout and lots of space. Nice garden. The pool was wonderful. Do pay extra to have it heated, it is worth it. The lap pool is NOT heated, but people in our party still went in and loved it! Especially after a workout or when it was really hot. The kitchen does not have a stove, but who bakes on a vacation? The amenities were great. I loved having a washer and dryer handy for pool towels and bathing suits. All in all a wonderful retreat!

Diego's house is awesome! And I don't mean the facilities, you can tell that Luis, the caretaker is very fond of him and pay attention to every detail, from leaving water and jugs of water in the cooler for guests, towels, extra blankets and explaining in detail where everything was located. Although he is not all day or every day, all the time was communicative and open, the hosting is perfect for either few or many people! Especially super recommended if you have pets, our dog was happy running in the garden!

The house was a pleasant surprise from the start. With many extremely comfortable rooms and beds, it was ideal for our large group. The meeting places like the living room, TV room, and rooftop terrace were perfect for relaxing and enjoying together. The pool was also a great plus, especially to cool off during sunny days. But what really made our stay special was Luis. He was on the lookout for every detail, even when we had a bit of a problem with the water at night. Their ability to fix it quickly was awesome. Not only that, he also cooked for us a delicious barbecue that we will all remember for its flavor and affection. Her helpful and kind attitude made us feel exceptionally well cared for throughout the stay. The experience definitely left us wanting to be back. The house and Luis made our vacation easy and carefree.

4BR Villa in Cuernavaca

Jorge

Excellent, 3 years ago

excellent resting place, I have a great host. Very recommended

Host Response

Thank you very much for your review, Jorge. We're glad you enjoyed your stay. At Casa Tlaltenango you will be welcome anytime you like.

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