Hugo Alejandro

Reviews

174 total reviews

95% rated 5★

174 reviews

4.93

2024–2026

174 reviews

3BR Cabin in Tapalpa

Paola

Excellent, 1 week ago

My family and friends had an amazing time at Hugo's house. He was always attentive to everything we needed. The house is very nice and perfect for a weekend.

It's an amazing place, highly recommended for going to relax and get away from the daily grind for a few days with the family. The hosts, Eric and Hugo, are very attentive and treat you with great hospitality and warmth. They are always ready to help with anything you might need or if something goes wrong, and they do everything possible to resolve it almost immediately. Another point to highlight is that it is a very quiet area. There is a store across from the house, and the best thing is that it is technically a couple of blocks from downtown. We definitely left wanting to come back.😊

3BR Cabin in Tapalpa

Hugo

Excellent, 7 months ago

Excellent service from Eric and Ruby! Very comfortable house for this family reunion. 10/10. I would 100% return and recommend it!

3BR Cabin in Tapalpa

Christian

Excellent, 7 months ago

Very attentive and punctual A very pleasant place to stay The Perfect place to rest

3BR Cabin in Tapalpa

Karla

Excellent, 9 months ago

Great accommodation and a super helpful host!

Overall, the house is beautiful, the pool was great, and the host was very friendly and responsive. We had an issue with a window not closing, and the host sent someone right away to help. However, the main concern was cleanliness. The house needs a deep clean. The table mats and chairs were very dirty, some dishes and pots smelled unclean, and the sponge was used and had a bad odor. During check-in with the cleaning lady, we saw a cockroach that she brushed away near the refrigerator and said it was a bug, but it was clearly a roach. We later saw a few more and had to buy roach spray ourselves, which was very unpleasant. There was also limited toilet paper (one roll per bathroom), and only one towel per person was provided, which had to be used for both showering and the pool. That said, when we asked for dry towels, the cleaning lady quickly sent clean ones and took the wet towels, which we appreciated. With better cleaning and pest control, this place could be great.

Host Response

Thank you very much for your visit. It was a real pleasure for us to welcome you as guests. It would have been very helpful if any details had been communicated to us during your stay, so that we could attend to them immediately. At Casa La Negra we maintain a firm commitment to the cleanliness and rest of all our visitors. It's important to note that we weren't notified about the issue during your stay; however, we sincerely appreciate you sharing it now. Your feedback allows us to strengthen our standards, especially considering that we had not had a similar case and none of our previous guests had pointed it out.

This is more of a modern house than it is a traditional Mazamitla cabana. It’s close to the main plaza, so if that’s important to you then it could be a plus. The house is gorgeous but all the bedrooms are on the second floor. I was traveling with my mother in law who can’t climb the stairs and she had to sleep on the couch downstairs. The pool table was fun but there was no chalk for the sticks. Real reason I dropped one star was due to the neighbors dogs who barked incessantly all night and made it hard to sleep.

Host Response

Thank you very much for your visit, Michael. We loved hosting you and hope you enjoyed your stay. It is always very valuable for us to know any details during your stay, since if we had known about the chalk at that time, we would have gladly solved it immediately. Regarding the barking, we had not had previous reports, but we are already reviewing the issue to take the utmost care of our guests' rest, which is the most important thing for us. Thank you very much for your comments and for choosing us. Regards!

It is certainly an incredible place to spend a few days with the family, the cabin is beautiful, everything is very clean and it is worth noting all the attention and kindness on the part of Erick and Rubi, all the time from check-in to check-out they are always attentive to cover our needs and they also gave us very good recommendations for activities there during our stay. I definitely recommend it 100% and I hope we can return soon to continue enjoying this beautiful place

3BR Cabin in Tapalpa

Jessica Esmeralda

Excellent, 10 months ago

Everything is wonderful, the facilities are impeccable, the place is really beautiful, Rubí and Fausto are super friendly and explain everything super well, I really recommend it.

The host, the co-host, and the people who give you the house are friendly and answer your questions. Regarding the property: Pros: it has the basics so that your stay goes smoothly, the pool has heated water all the time, as do the showers, the bedrooms have good lighting and space, a large kitchen where several people can be without problems. The living room is spacious, the armchairs are comfortable for sleeping, and there's a fireplace. Cons: The grill looks worn, as do the "accessories" for playing pool. (I imagine it's because of the misuse by guests) Recommendations: a load of firewood upon arrival, the barbecue area covered so you can be there without problems while it rains. Check out at 12 noon.

The truth is better than what you can see in the photographs, it is a very beautiful house with everything you need and making it better with a pool table and a pool with a whirlpool that is always warm. The host was very friendly and attentive the whole time, his attentions were excellent, he even shared places to order food and to visit. I recommend it 100000% in addition to being a few blocks from downtown and the area of the house is very quiet and safe. We'll be back soon.

3BR Cabin in Tapalpa

Miguel

Excellent, 1 year ago

super recommended, everything was excellent 👌

Eric and Hugo are great hosts. Always answering any questions quickly. The house is beautiful, from the facade, the entrance, the pool table, open spaces, a very spacious kitchen, the bedrooms on the second floor, the view from the master bedroom, the net above the bed and the heated pool, everything is very good. The location is another plus, as you can walk to restaurants, shops, the main square and it is also very close to the highway. A place that is undoubtedly exceptional. 1000% recommended

3BR Cabin in Tapalpa

Mayra

Good, 1 year ago

Everything was great, the only thing was that the power went out in the morning, but everything else was clean and it was a very nice place

Host Response

We sincerely thank you for visiting Casa La Negra. It has been a real pleasure to have them as guests. Regarding the issue of electricity, it would have been very helpful if you had informed us about the service interruption during those couple of hours, as we would have immediately taken the necessary measures to solve it. As you know, the power supply depends on the CFE, so occasionally there may be outages beyond our control that affect the entire area. At Casa La Negra, we are fully committed to providing our guests with the best possible rest experience.

3BR Cabin in Tapalpa

Melissa

Excellent, 1 year ago

Great facilities and a great host

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