Veronica

Reviews

Superhost

54 total reviews

91% rated 5★

54 reviews

4.91

2023–2026

54 reviews

4BR Villa in Tehuixtla

Memo

Good, 3 weeks ago

Both Veronica and her maintenance team (Paco and Oswaldo) were responsive to my questions and/or problems that I reported. I commend them. However, there were 3 main aspects that did not meet expectations, and I would recommend making the necessary adjustments to improve the quality of the service. - In two villas, there was no hot water in the showers, and the water pressure was very low. - In the pool, we only had lukewarm to cold water. The solar panels are not sufficient. - The pool pump did not work automatically during the 4 days of my stay. In addition, it operated for a short time each day, and that did not allow for adequate filtering and cleaning of the water.

Host Response

Dear Guillermo, we're sorry to hear those comments from you, since during your stay you never complained about the temperature of the showers, and it's strange to us because the water always comes out super hot. Those days you were there, it was a little cloudy, so the solar panels were not on all day. As I mentioned, they work by solar radiation and turn on and off by themselves. If you needed it warmer, you could have paid an additional fee for the boiler, but you didn't want to. You also wanted the pool to be warm at night... as I explained, it's not a jacuzzi. And also, as feedback, you left the house a little dirty. The towels are NOT mops. It took a lot of work to remove the stains, and you are also too insistent about everything. Regards.

Everything was excellent. Veronica answered my questions at all times. The place is amazing. It has everything you need to spend a very pleasant weekend: a swimming pool with ideal weather, a pool table, a TV room, and a terrace for socializing. The rooms are spacious and the beds are comfortable. It has enough space for the number of people advertised without feeling cramped. It has a large and very well-kept garden. I definitely recommend it and would come back!

The house is nicer in person than the pictures! Super comfortable, with all the amenities needed for a very comfortable stay, cleanliness is a 10!! Comfortable beds, bath towels in all rooms, the kitchen is equipped with dishes for over 20 people, it's so big that everyone can be in a different area without being disturbed, it has a pool table and TV stands, and the Wi-Fi is excellent!! Very safe, it has 2 parking spaces; we also left our cars outside the property without any problems! The pool water was super nice for swimming at night!! Simply put, I am very grateful to the host, Vero, for such a wonderful place to stay and for having us as guests!! 100% recommended. Excellent communication at all times and very friendly! We hope to come back soon because it's a great option for a relaxing and enjoyable weekend!!!

Veronica was very kind, the pool was not available and I think it is worth mentioning that one of the beds is difficult to access and that the king size bed is not in a "SEPARATE" room from the single beds, so there is NO privacy. Other than that, the place is very clean and comfortable, maybe for families

Host Response

Hi Alejandra, thank you for your comments, the pool was fine and working, what was not working was the boiler. It should be noted that a new boiler was purchased and everything is working perfectly. Only in Nov. Dec. and January is the boiler used, the other months it is not necessary, with the solar panel it is enough. And indeed the King bedroom is like for a family (couple with 3-4 children). Regards

The accommodation is just like the photos, the barbecue area is excellent for enjoying a meal. The place was clean and in good condition, we only had problems with the light in one bathroom, but the next day they came to fix it. It's only important to bring everything you'll need for your stay, since the nearest store is about a 15-minute walk away and the apps don't work.

Host Response

Thank you for your response Leticia. Because it is a residential area there are no shops within the subdivision as in the working-class neighborhoods, however, there is a large and well-stocked shop leaving the golf club, about 5 min. by car and there are the following options: - Walmart Paraiso, nearby and there is home delivery. - Golf Club restaurant, at the entrance, good food and breakfasts and at very affordable prices. - Stalls on the street, in the first roundabout before entering, sell very good jerky and sausage. - 10 - 15 min away, there are the gardens of Mexico, the buffet restaurant is very good.

4BR Villa in Tehuixtla

Victor

Excellent, 2 years ago

The house is bella is a very beautiful stay, excellent location, privacy and security, Vero was always very attentive and communication with her was quick and easy, I will definitely return. If you have a chance to meet you, approve it.

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