TopSpot

Reviews

161 total reviews

90% rated 5★

161 reviews

4.86

2020–2025

Cleanliness 4.8

Accuracy 4.8

Communication 4.9

Location 5.0

Check-in 4.9

Value 4.7

161 reviews

¡TopSpot® Duplex Ph

Alice

Excellent, 8 months ago

The apartment is in a 24 hour secured building in the walled historic center. It was spacious and had all the essential amenities. It is located across the street from San Fernandez plaza and surrounded by excellent restaurants, shops and markets. The roof top pools and veranda were an ideal respite from outings each day. This is a great place to stay and experience the food, culture and people of Cartegena. The host responded promptly and the doormen were all helpful and courteous. It provides a safe, comfortable retreat in a unique, colorful and magical city.

Apartment was wonderful, we stayed there for our wedding and everything was perfect. Andres and Marelbis was wonderful did a great job taking care of us. I would definitely stay there again and would recommend it to anyone I know.

Host Response

Muchas gracias por tu review. ¡Siempre serán bienvenidos de regreso!

The apartment was in central location within the walled city. He apartment itself was clean, modern and very spacious. It was never more than a 10-15 min walk to any of the restaurants or bars we visited. Check in was super easy and the security/front desk staff were friendly. Would definitely stay here again!

Host Response

Hola David ¡Muchas gracias por tan especial evaluación! Efectivamente este apartamento tiene ubicación y seguridad excelentes. Vuelve pronto.

We stayed here as a family of four and had a wonderful experience. The apartment was comfortable and well-appointed, with each bedroom having its own bathroom—such a great convenience for families. The building itself is secure with a doorman, which gave us peace of mind, and the amenities were excellent. The location couldn’t be better—centrally located in the walled city and within walking distance to everything we wanted to explore. The building is modern, nice, and very comfortable, making it a great place to come back to after a day out in Cartagena. The host was very responsive and detailed, which made the whole stay smooth and easy. Overall, we had a very good stay and would definitely recommend this place to anyone visiting the city.

Host Response

Thank you so much Thomas for your kind review and for choosing our apartment for your stay in Cartagena. We’re delighted to hear that you enjoyed the comfort of the space, the location in the heart of the walled city, and the building’s amenities. It was a real pleasure hosting you and your family, and we’re thrilled that you had such a positive experience. You’ll always be welcome back whenever you wish to explore more of this beautiful city!

This is a great location. The home is not as big as it looks in the pictures and the pool is more like a hot tub size. Having said that it is a great location and we enjoyed our stay. The maid cooked us some fantastic Colombian food that we loved!!

Host Response

Courtney, we truly appreciate your feedback. It’s wonderful to know that you enjoyed the location and the authentic Colombian meals. Thank you as well for your observations regarding the house and pool: we value your input. We’d be delighted to host you again.

This listing was everything that we were expecting and more. The host was available at all times and always responsive. The property was just as it appeared in the photos. The location was absolutely perfect for all that we had planned. I would absolutely recommend this property and would certainly book again. Truly an overall amazing experience.

Host Response

¡Muchas gracias por tu maravillosa reseña! Nos alegra enormemente saber que la casa superó tus expectativas y que la ubicación fue perfecta para tu viaje. Siempre estaremos disponibles para asegurarnos de que todo salga bien y es muy gratificante saber que eso hizo la diferencia en tu experiencia. ¡Gracias por recomendarnos! Estaremos encantados de recibirlos nuevamente cuando quieran volver.

The perfect spot for your Cartagena trip, great location easy to walk to just about everything. It’s an apartment complex with a doorman so someone is there at all times. We felt very safe. The BEST restaurants are in this area. The kitchen was well equipped. The rooms were spacious and the beds were comfortable. Our host Alvaro was super nice and accommodating. We loved staying here.

Host Response

Nia thank you for such a wonderful review! We're delighted that the location, kitchen, and beds met your expectations; also that you enjoyed the great local restaurants. Alvaro and the whole team are always here to help. You're welcome back whenever you like!

Amazing place to stay! Went there with a group of 5 girls and the location was perfect. Beautiful rooftop pool. Having 24/7 security made us feel very safe. Perfect location!! Highly recommend staying there and there’s lots of things to do within walking distance of the Airbnb!!

Host Response

Hola Rejoice, nos alegra verdaderamente que tu experiencia sea positiva y que haya sido una estadía llena de buenas vivencias. Vuelve pronto y mientras tanto síguenos en IG como @topspothosting y en airbnb.com/p/topspot

Alvaro assisted me quickly whenever I needed it. The place is excellent and the cleaning and building staff are very friendly. Excellent place!!

Host Response

Víctor, el gusto por atenderlos fue todo nuestro. Vuelve pronto y mientras tanto síguenos en IG como @topspothosting y en airbnb.com/p/topspot

I had a great stay! The location of this place is truly unbeatable. It made getting around so easy and really enhanced the whole trip. The neighborhood felt safe and lively, and I loved being able to explore so much on foot. Highly recommend for anyone looking for a well-located stay!

Host Response

Luis, hola, nos alegra que tu experiencia haya sido positiva. Vuelve pronto y mientras tanto síguenos en IG como @topspothosting y en airbnb.com/p/topspot

Excellent everything. Very nice and too well located. The only bad thing is that the water did not come out very hot. But otherwise everything is excellent! 20 of 10

Host Response

Katherine ¡Muchísimas gracias por tu comentario y por calificarnos 20 de 10! Nos alegra mucho saber que disfrutaron del lugar, su ubicación y que en general todo fue excelente. Agradecemos también que hayan mencionado lo del agua caliente; lo revisaremos para mejorar esa parte ¡Serán siempre bienvenidos!

Our group absolutely loved the location of this Airbnb, everything we wanted to do was within a walkable distance while still being located in a quiet part of town (at night). The cost of this Airbnb was definitely worth what we paid for the full week. The place is incredibly spacious (we had 6 guests total) and having the additional downstairs bathroom; with a shower, was an added bonus! Our only complaints would be that there is only 1 key for the place which made coming and going a little challenging for the group, and that there were a few minor things that could have been cleaned better. Overall, we loved our stay here and would book again!

Room was not ready at check in, not a big deal but wasn't comfortable leaving luggage alone while they cleaned that first day. Front entry was not obvious and even the taxi driver couldn't locate it--would be nice to have a pic of where to go and where the doorbell is. Home was great. I would recommend more cooking utensils (especially knives). Please let guests know that only bodywash/soap is provided so we can plan accordingly. Also, a note for where the cutlery is located would be great. The house was fantastic and we appreciate each room having its own bathroom. The location is ideal and easy to get around.

Host Response

Anoop we really appreciate you sharing both the highlights and areas for improvement. It’s great to know you found the home fantastic and the location ideal. We’ve taken your suggestions seriously and are already making adjustments. Looking forward to welcome you again!

We had a wonderful stay. From the day we made the reservation to the day we checked out, we communicated clearly with the hosts and had nothing but great things to say about the management staff, as well as the on premise staff. Having J there to help us with a delicious breakfast every morning was the perfect way to start the day. The location is perfect and highly recommend it.

Host Response

Catalina thank you so much for your kind words! We're thrilled to hear that communication was smooth and that both our team and the on-site staff made your stay so enjoyable. We're especially glad you enjoyed the delicious breakfasts prepared by Juliette it's always great to start the day on a high note. We'd love to welcome you back anytime you're in the area again!

Alvaro and the topspot team are one of a kind. Check in was seamless, the front staff are very professional. We chose to get a maid for certain days and she was amazing. Left the house clean, cooked great breakfast and got all our groceries for those days. This airbnb is located amazingly. We walked everywhere and only had to take a couple of ubers throughout our stay. We are looking forward to coming back and staying here the next time. Would recommend to anyone looking to stay and experience Cartagena.

Host Response

Michael we loved having you! Thank you for highlighting everything from the great location to the support from our amazing staff. Your recommendation means a lot: see you again in Cartagena!

¡TopSpot® Duplex Ph

Michael

Excellent, 1 year ago

Great location within the old/walled city. Perfect spot for our group of 4 people. The rooftop for enjoying the sun was a nice touch. Would recommend to friends traveling to Cartagena.

Host Response

Michael thank you so much for your kind words! We’re happy to hear that the location and rooftop made your stay enjoyable, and that the apartment was a good fit for your group. We truly appreciate your recommendation and would love to welcome you back anytime you return to Cartagena!

Nice place, very comfortable, and well equipped kitchen… A really good building, with clean and relaxing pools… Very safe, close to everything, even supermarkets… The front park, compliments the whole experience in Cartagena! We will consider booking this place on our next trip to Cartagena!

Host Response

Domenico thank you so much for your kind review! We’re delighted to know you enjoyed the comfort of the apartment, the pools, and the convenient location. It’s wonderful that the surroundings added to your Cartagena experience. We’d be very happy to host you again on your next trip!

Apartment is a bit outdated, oven doesn’t work, only 5 glasses provided for a house that fits 6, had to constanly clean throughout the day and use coffee mugs for drinks. Speakers are broken, shower drain in master is slow to drain, downstairs bathroom didn’t seem to be restocked or throughly cleaned, most bathroom sinks were rusted, dryer and washer in kitchen prevents the closet doors to close. Loud construction going on next door with loud music from the workers early in the morning. Beds are rock hard, not comfortable, only 2 thin sheets provided. Wifi did not work the first day until we reached out. Finally, in the welcome message we were told the housekeeper would be provided at their cost to cook and clean, when they never showed and we inquired, they stated that message was wrong and that it would be provided for an additional cost. While we don’t mind paying addtl cost, lack of clear communication from beginning is frustrating.

Host Response

Thank you for your detailed feedback, Daniela. I appreciate you sharing your thoughts, as it helps us improve our guest experience. I’m truly sorry your stay didn’t meet expectations, especially since this apartment has consistently received excellent reviews (35 five-star and 2 four-star reviews prior to yours). Allow me to address your concerns: Appliances and amenities: The issues you reported are being addressed to ensure everything is in perfect working order. Cleaning and maintenance: We’ve revisited our team’s procedures to maintain the highest standards moving forward. Construction noise: While external noise is beyond our control, we’re looking into ways to minimize its impact, such as soundproofing or notifying guests about known large works nearby. Bedding and comfort: We’ve reviewed the mattresses and found them in good condition, but we’re exploring additional options to better suit diverse preferences. Wi-Fi issue: We regret the initial small inconvenience. While quickly resolved, we’re working with the service provider to prevent such issues in the future. Housekeeper misunderstanding: We deeply regret the misunderstanding regarding this service and have revised our messaging for clarity. This experience is an outlier, as reflected by our history of outstanding guest feedback. Nevertheless your input helps us ensure future guests continue to enjoy the exceptional hospitality we’re known for. We’d love the opportunity to welcome you back and provide the seamless, comfortable stay you deserve. Please feel free to reach out directly for your next visit. Best regards, The TopSpot Team

We loved our stay. There was so much to do in the area. The security was on point and had no issues with random people coming to the airbnb, it was really safe. The security helped with recommendations and were awesome. We used a driving service that the host recommended and we loved them. Kept us safe and were always on time for pick up and drop offs. The airbnb was bigger than we expected. Comfortable beds, cleans bathrooms (4), and the living area and kitchen are a decent size with big windows to let in sunlight. The rooftop was beautiful with the views. Overall great experience to bring in my 30th birthday. Greatly appreciate it and will be booking again.

Host Response

Chanté thank you so much for your detailed and thoughtful review! We’re thrilled to hear that you enjoyed the apartment, the rooftop views, and that everything, from the comfort of the space to the security and recommended driving service, made your stay special. It’s wonderful to know our place was part of your 30th birthday celebration. We’d be delighted to host you again anytime you return to Cartagena!

This home is absolutely beautiful! We loved spending a time at the pool and on the rooftop, and the house was well appointed and very clean. You can't beat the location if you want to experience the charm of the walled part of Cartagena. Having one bedroom on the main floor and two upstairs was perfect for our family. The beds are very firm, but comfortable. Good wifi too. This was our first trip to Colombia and everything felt very manageable and very safe.

Host Response

Patti thank you so much for your wonderful and detailed review! We’re thrilled to hear that you and your family enjoyed the house, especially the pool, rooftop, and the charm of our location inside the walled city. It’s great to know the layout, comfort, and amenities worked well for you; also that your first trip to Colombia felt safe and enjoyable. We’d be delighted to host you again anytime you return to Cartagena.

It was a great place, clean and spacious everywhere you looked, the location couldn’t be better, close to everything down town. They were very flexible with requests, polite and understanding. I would definitely book again!

Host Response

Angie thank you so much for your kind words! We’re delighted to hear you enjoyed the space, location, and our flexibility during your stay. It was a pleasure hosting you, and we’d be more than happy to welcome you back anytime!

We were a family of seven and this property was perfect for us. Please note that the price is for six people and there is an added fee for each extra guest, up to eight guests. Very friendly and responsive host! They have a recommended maid for an extra fee. Juliet was great, and she cooked us some delicious local food 😋 Shout out to the 24h front desk personnel - they were always very helpful, friendly and efficient!

Host Response

Simone, thank you so much for your thoughtful review! We’re so glad the property was a perfect fit for your family and that you enjoyed the service from Juliet as well as the 24h front desk team; they’ll be very happy to hear your kind words. It was a pleasure hosting you, and we’d love to welcome you back anytime you return to Cartagena!

This was a great stay for my group of 4. The check in process was easy , we just didn’t feel comfortable of our personal information being taken on cell phones. Without reassurance that this would be deleted . The property itself was well kept. Only complaint is there are no full size mirrors in the whole apartment. Such a bummer! The check out was smooth. We felt safe during our stay, security was always at the desk . Neighborhood was convenient and close to all great restaurants! We would def stay again .

Host Response

Andre ,thank you very much for your thoughtful review! We’re happy to know the apartment, location, and security helped make your stay enjoyable and convenient. We also appreciate your feedback regarding the mirrors and check-in process; this helps us improve and provide an even better experience for our guests. We’re glad everything else went smoothly, and it would be our pleasure to host you again on your next visit!

This apartment is in the center of Old Cartagena walking distance to all the restaurants. Extremely strict building. None of our friends could visit us or have dinner with us. The apartment has lot of tear and wear like peeling paint on the doors and cabinets. Does not match the description as luxury. There is no single glass wear. All old plastic cups old, filthy and moldy. Coffee cups with permanent stains. Kitchen has older cookware and old and basic. Upon arrival the master bedroom was flooded with water maybe due to rain. The host responded at 6pm that will look into it and never followed up. End up not using the master bedroom the first night and clean everything ourselves. The maid showed up the next day and didn’t know anything about it. Personal belongings of a lady who lives there are in the bathroom cabinet. Broken glass closet door with glass particles still around the bedroom. We were fooled by reading the description. Not worth the money.

The Pent House

Victor

Repeat guest

Excellent, 2 years ago

I really enjoyed my stay. Andres was responsive and the staff in the building are warm, welcoming and extremely attentive. This is my second stay at the apartment and I am once again pleased with the experience. Highly recommend!

I came to Cartagena with my mom, sister, and soon to be mother in law for a wedding planning trip and this apartment was perfect! It is in a great location and the space looks just like the pictures in real life. There is 24/7 security which made us feel super safe and there were no issues at all. The space was clean, the A/C worked great, and it felt like a luxury stay. I would recommend this to anyone!

Host Response

Lauren, thank you so much for sharing your experience! We’re thrilled to know the apartment was perfect for your special trip to Cartagena and that you and your family felt comfortable, safe, and well taken care of. It makes us very happy that you enjoyed the location, the amenities, and that everything met your expectations. We’d be delighted to host you again anytime you return to the city!

This place is wonderfully well located and very spacious. The decor is very beautiful and the apartment is perfectly equipped. The bedding is ultra comfortable and the cleaning is done regularly. The apartment is located in an ultra-secure residence with a permanent caretaker, a swimming pool on the ground floor and a superb rooftop with sun loungers, an outdoor kitchen with barbecue and two hot tubs. In short, it is really the ideal place to stay in Carthagene and I will be happy to come back. I recommend it 100%!

The apartment is great, very clean. It is located very close to the city center yet a few blocks away the more noisy bars. There is security at the building entrance and so we felt extremely safe.

Host Response

Mathieu thank you so much for your kind words! We’re delighted to hear you enjoyed the apartment and its convenient location close to the city center, yet still peaceful. Your comfort and safety are very important to us, and we’re happy you felt at ease during your stay. We’d love to welcome you back anytime!

Great location, spacious, nice view. It is a building with several properties, the hall of the ground floor is guarded by 2 day caretakers 24/7 in alternation. Very nice. I was a little embarrassed that they would open the door for us at each pass…;) Thanks to them.

Host Response

Noémie, merci beaucoup pour votre commentaire si positif ! Nous sommes ravis que vous ayez apprécié l’emplacement, l’espace et la vue. Nos gardiens sont là pour assurer la sécurité et le confort de tous nos hôtes, et nous leur transmettrons vos remerciements. Ce fut un plaisir de vous accueillir et nous espérons avoir le bonheur de vous recevoir à nouveau lors de votre prochain séjour.

Had an amazing stay here! The place was beautiful and well maintained. The host was very commutative and security with the building made us feel safe and comfortable. The location was so convenient to nightlife and restaurants but very peaceful and quiet once inside!!

Host Response

Alise, hola, nos alegra que tu experiencia haya sido positiva. Vuelve pronto y mientras tanto síguenos en IG como @topspothosting y en airbnb.com/p/topspot

This was a fantastic place to stay! It was beautiful and the private entrance with 24/7 security made us feel very safe. It is in the center of the city and walking distance to a plethora of amazing restaurants and shops. We couldn’t have picked a more perfect spot. This place came with a housekeeper and Catalina was amazing! She cooked for us and kept the place clean. She was truly so so helpful! The rooftop pool was also a great amenity since it is so hot in Cartagena. Truly a great, clean place!

Great place to stay with 3 bedrooms. Very accommodating host and the front desk staff / security were extremely helpful and kind. My wife and I stayed with my toddler son and my elderly mother-in-law and this place was a perfect fit for a multi-generational family like ours. I would stay here again. The location is excellent and you can easily walk all over the walled city and even walk to Getsemani with ease.

Host Response

Jeremy, hola, nos alegra que tu experiencia haya sido positiva. Vuelve pronto y mientras tanto síguenos en IG como @topspothosting y en airbnb.com/p/topspot

The spot looks exactly as pictured. The security is top notch and will make sure that no harm comes your way. For solo travelers or a group of women this is a top tier amenity to have provided. It is located in the heart of the walled city and there is so much to see and do! There is a house person provided who delivers cleaning services. I did not meet her at all due to my schedule being jammed packed throughout the duration of my trip. However, one of the other guest mentioned they saw her and she was pouring our water into one container. I'm not sure if she thought she was being sustainable but it was just odd. The beds were made and towels were delivered fresh daily (or as used). Due to sustainability practices they ask that you turn the air off when not in use, as someone with respiratory issues this was one thing I struggled with. Overall the stay was great, I'd recommend it to anyone looking to experience a luxurious vibe and a safe environment.

This is a great apartment with an excellent location in the old city. The staff in the building were very friendly and helpful and the roof has a beautiful view. It was great having pools in the building to cool off on hot days. The apartment was very comfortable and quiet and communication with the host was excellent. We'd certainly stay here again next time we're in Cartagena.

Host Response

Saul, nos complace que tu experiencia haya sido positiva. Vuelve pronto y mientras tanto síguenos en IG como @topspothosting y en airbnb.com/p/topspot

Great spot close to a lot of things, can walk out and find bars, restaurants, nightlife nearby. Jacuzzi on rooftop was great with nice views. Group of 4 and we were comfortable. Nice having washer/dryer in the unit. Host was great we had an issue with one of the ACs and they came out the next day to fix it. Would come back here, great place!

Host Response

Kim, nos alegra que tu experiencia haya sido positiva. Vuelve pronto y mientras tanto síguenos en IG como @topspothosting y en airbnb.com/p/topspot

We loved our stay here! It was the perfect spot for 4 girls for 3 nights for my birthday. The apt is gorgeous - having 4 full bathrooms is amazing! The balcony is stunning & loved the added security of the lobby. It felt so safe & the lobby attendants were wonderful, as was Juliet, the housekeeper. The rooftop pools were incredible & we used them daily. Hosts were fantastic & responsive. Finally, the location truly cannot be beat - easily walkable to everything. Would come back in a heartbeat!

Host Response

Nos va a encantar que regreses Christina. Vuelve pronto y mientras tanto síguenos en IG como @topspothosting y en airbnb.com/p/topspot

Location, location, location! If you’re looking to enjoy the nightlife and visit wonderful restaurants without the hassle of calling a cab, this location is for you! EVERYTHING was walking distance. I loved it and knew this was the place for me while I celebrated my birthday for the weekend. The rooftop pool area was also clutch for tanning and lounging. The kitchen needed more/updated utensils. But we barely used the kitchen, we spent most of our time enjoying the walled city. I would definitely recommend this listing to anyone staying in Cartagena!

¡TopSpot® Duplex Ph

Frank

Excellent, 2 years ago

Great place and location

Host Response

Frank, nos alegra que tu experiencia haya sido positiva. Vuelve pronto y mientras tanto síguenos en IG como @topspothosting y en airbnb.com/p/topspot

Honestly couldn’t have been in a better location. Great stay overall except the lady there to “clean” everyday. Dishes were not clean. We ended up having to clean our own glasses. One of us wore red lipstick and the same lip mark was on the glass in the rack after it was cleaned. Gross. Another thing is we wanted to wash someone in the washing machine. Open it to find her clothes including her underwear in the washing machine. GROSS. But other than her everything was great

Group Trip - I would stay here again. The house looked just like it was advertised. The rooftop was beautiful and peaceful. The host was super fast at responding and provided great recommendations. Catalina, the house manager, was amazing! She was full of smiles, friendly and professional. She made us a delicious breakfast spread with the best pancakes a few days out of our trip. The 24hr security were attentive and helpful. The made all of us feel safe. The area is perfect! Grocery, money exchange, mall, restaurants, bars and historical monuments all within walking distance, but there are also taxi’s and horse carriages readily available. Overall, we had an amazing time staying here. Cons that didn’t ruin our trip:Towels are old and hard..They don’t provide face cloths. A leak in the ceiling at the entrance. We kept a towel on the floor to keep from slipping. Upstairs bedroom AC unit needs repair. There was a bottle in it to keep the vent open. Again, this didn’t ruin our trip.

The Pent House

Victor

Repeat guest

Excellent, 3 years ago

This was a great stay and we would highly recommend it to others. Located in a very convenient part of the walled city, the building staff was helpful and kind. The TopSpot team was very proactive and communicative.

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