Javier

Reviews

39 total reviews

95% rated 5★

39 reviews

4.87

2020–2026

39 reviews

7BR Villa in Jiutepec

Leila

Terrible, 4 months ago

The stay was really bad. We rented the space expecting privacy, but there were employees inside the house constantly. They mixed their belongings with ours (including food), which made us feel like the space was not private. Also, we felt constantly monitored and harassed, as they were present the entire time, observing our activities. We also did not receive proper service, and before the check-out time, they were already pressuring us to leave. The experience was not what was advertised, and it made us feel uncomfortable and intruded upon.

Host Response

Dear Leila, I appreciate your feedback and I'm sorry you were uncomfortable during your stay. This is the first time this has happened to us, since previous guests have appreciated the help provided by our staff, who are always there to support you in everything you need. Our team is here to take care of the facilities so that they are always 100% ready for our guests, both in terms of cleanliness (rooms and common areas) and maintenance (pool, hot tub, and everything functional). This service is included in the price we offer and is free for our guests. I understand that you were upset about the warnings from our staff regarding the violation of the pet rules, but it is important to respect the facilities that future guests will use. Pets are always welcome in our house, but it is important that their owners pick up their waste, clean up the urine, and ensure that the furniture and facilities in the property are treated with respect (which did not happen). The stipulated check-out time in the reservation was not respected. Our staff must clean the premises for the next check-in. Perhaps everything could have been resolved with better communication. I'm sorry it didn't happen and you left with such a bad impression. I apologize again and appreciate your feedback because it will make us stronger.

We were a group of 20 people and we had a great time. The facilities are new and nicely designed. Everything very clean and comfortable. They have many spaces for many activities, spacious living rooms, dining room, parking, etc. It is at the entrance to Tepoztlán and it is not necessary to go downtown to get there. The center is a 15-minute drive. Best of all was the service from all the staff. They made us feel at home and everyone was very friendly and helpful. The food was delicious!! Thank you all and we hope to come back soon!

Casa Gallaecia was a very comfortable stay and ideal for large groups. There were 20 of us and we were all very comfortable, with enough space for everyone. The cleanliness of the place is excellent and communication with the hosts was always very good and fast. The location is perfect, close to two wedding halls in Tepoztlán (just what we were looking for) and a few minutes from downtown. Taxis arrive without a problem. Our only drawback was that in the mornings there was sometimes no hot water, but thanks to the excellent service from the hosts, they fixed it in 5–10 minutes without a problem. In addition, they helped us coordinate the support of two people for cleaning and cooking, at an additional cost, which was a great plus. Overall, a great option for large groups looking for comfort, good location and quick service.

We had an amazing time, the house was perfect for our large family, as it has many rooms with their own bathroom and this allows us to be together, but each with their own privacy. Javier and Mayaya were always attentive to our questions and needs, always kind, empathetic and respectful. The service staff was very attentive to us, especially Alfonso's attitude and attention. Obviously, we plan to return at any opportunity we get.

What a wonderful stay! Our family was attending a wedding nearby, and we found this gem. We were able to book the place entirely to ourselves, accommodating 15 extended family members (two to a room). All rooms were modern, clean, and air conditioned. We felt safe and secluded on the property. Javier is incredibly accommodating and willing to help with any additional services, and his staff was very responsive as well. He helped us procure two lovely cooks for a couple of days, which allowed for relaxed family meals in the spacious dining areas. We would definitely stay here again!

I exceed our expectations! We used the space and its rooms for a retreat and everything was more than perfect! Very grateful with the attention of Javier and his team, with the cleanliness, flexibility and adaptation, the additional services we required, the privacy of the space, the beauty and spaciousness of the place, among others. We'll be back soon and 100% recommend the place. Thank you for making our event, one of the best!

7BR Villa in Jiutepec

Ana

Excellent, 2 years ago

The place is amazing, the views are very nice, and it's away from the noise, so you can get complete rest. The rooms are air-conditioned, and you have all the amenities to have an incredible time. You have everything you need and more to spend a few incredible days. Jaime and his staff made us feel very comfortable and very well attended, attentive at all times to what we needed and resolving our doubts.

7BR Villa in Jiutepec

Jorge

Excellent, 3 years ago

I would only improve the internet

7BR Villa in Jiutepec

Diego

Excellent, 3 years ago

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