Claude

Reviews

171 total reviews

94% rated 5★

171 reviews

4.92

2015–2025

Cleanliness 4.8

Accuracy 4.9

Communication 5.0

Location 5.0

Check-in 5.0

Value 4.8

171 reviews

3BR Condo in Cartagena

Shaun

Excellent, 10 months ago

This place is amazing! close by everything, I was very impressed!

Absolutely stunning apartment! If these walls could talk…. so much history. Comfortable beds, clean and very spacious. Claude and Jose were proactive in reaching out and quick to respond to any questions. The staff at gate made us feel safe and secure but we were only steps to all the action. This apartment is right in the middle of a vibrant atmosphere. The food nearby was incredible, endless options of bars, restaurants, nightlife. I would highly recommend.

Host Response

Thank you so much for your kind comments, dear Morgan. We were delighted to host such a nice family. I sincerely hope that you will come back and give me again the pleasure to host you. All the best claude

excellent location

We had a great stay with Claude! Our family debated and debated whether to give 4 or 5 stars. Ultimately, we went with 4 but it was very close. Pros: The absolutely best part of the stay was being connected to the hotel pools. We were able to go up to the rooftop and get drinks at the pool. A great perk! The apartment itself was comfortable The option to have breakfast cooked. Delicious and convenient! Location inside the walled city was wonderful Host communication was great Cons: Drumming directly outside of the bottom floor bedrooms all day until late at night. Similarly, the hotel had a loud private party one night with booming noise outside the top bedroom. Probably fine for those traveling without kids but ours needed to sleep early. The fridge and ac in one room broke. Claude was incredibly responsive and had people there to fix them right way but neither could be fixed properly during our 3 day stay Floors were too dirty to walk around without shoes

Host Response

Querida Hilary Qué decepción no haber merecido las 5 estrellas!! Es verdad que hubo dos eventos imprevisibles pero, tal como lo dijiste, los pudimos arreglar enseguida. Los aparatos siempre en cualquier momento pueden presentar problemas. Lo importante es resolverlos, lo que hicimos de forma inmediata. En cuanto al evento que organizó el hotel no nos había avisado y de hecho nunca sucede. Le dimos el servicio de aseo diario por lo tanto me sorprende que diga que los pisos estaban sucios. A lo mejor se refiere a los pisos de las zonas exteriores de la casa. Enfin, me alegro haberlos hospedado y que hayan disfrutado su estadía.

I don’t have enough words to describe how STUNNING this place is. It is located in a great area and is very walkable. The hotel is pure luxury and wow me and my friend group will be staying at this Airbnb every time we come back. Claude was an amazing post as well as José. Andres one of the staff members was also so kind and helpful in every way! Thank you for making our experience so incredible. We will forever be grateful for Casa Pombo! See you again soon🥹🤍

Spectacular place, Claude the host was always giving support, they support with a person for cooking and it is fantastic, highly recommended! 👏👏👏

Host Response

Muchas gracias querido William. Estuvimos muy felices de tenerlos en la casa. Y nuestra cocinera encantada con ustedes por su gentileza y su amabilidad. Ha sido de verdad un privilegio tener huéspedes de su calidad. Espero que nos vuelva a dar la oportunidad de hospedarlos. Hasta pronto!

Apartment located in a HOTEL and not a residential condominium. Living room windows overlook the hotel's main lobby. Space continuously photographed by hotel guests and visitors. No curtains to ensure minimal privacy in these rooms. Cafeteria open to the public in this same hall - arrivals/departures - Customers/staff/external visitors. Master bedroom balcony with direct view of the hotel's dining room. No curtains or drapes to ensure privacy. no clear instructions given by the host on the rules of access and movement in the hotel despite my requests. Dirty and poorly maintained apartment. Extreme damp smell. Hot water problem on arrival quickly resolved. Unstable internet connection. 48 hours of discussions with the host without finding an agreement on the level of compensation. It was directly AIRBNB that granted us a global discount of 30% given the photos.

Host Response

La mejor respuesta a este comentario, la dan los 190 huéspedes que en los últimos 12 años han destacado mi alojamiento como excepcional, en aseo, confort, decoración y servicios. La descripción del apartamento explica claramente que el apartamento se encuentra en una gran mansión colonial donde también funciona un pequeño hotel de lujo. Desafortunadamente una de las versiones traducidas de la original no daba ese detalle. Y la señora en efecto no lo sabía. Mil disculpas por eso. Pero de todas formas por definición un apartamento se encuentra en un edificio. Que sea edificio u hotel no cambia nada. Las zonas comunes son compartidas. Pero ella se pegó de ese argumento para pedir un rembolso parcial. Comunicación: ella pidió inmediatamente un rembolso con ese argumento. Le contesté enseguida que me parecía algo exagerado. Allí trató de dar otras razones para obtener su rembolso. Agua caliente: Apenas me señaló que no había agua. caliente fuimos a reiniciar el calentador. Wifi. Es sabido que a veces en Cartagena hay problemas de internet. Nosotros tenemos el mejor sistema. Eso no excluye que puedan presentarse algunos momentos de dificultades con la red. Y que el huésped lo desconecte… Pero el internet funciona bien. En cuanto a aseo, ella o sus niños mancharon los cojines que ella denunció como sucios!!! La única persona descontenta entre tantos felices. Invito a nuestra querida comunidad a leer los innumerables comentarios elogiosos. 190 versus 1 La mayoría no se equivoca!

I had an excellent experience at this Airbnb in the Walled City of Cartagena. The location is perfect, my family and I felt very secure at all times. The apartment is beautiful, very spacious and comfortable. Claude was very attentive and responded to each of our questions with kindness and promptness. Additionally, on the third level, there is a pool where you can enjoy a beautiful view of the city. I would definitely recommend this place for a memorable stay in Cartagena.

This is an incredibly beautiful and spacious apartment. It totally surpassed our expectations! Claude, the host, was very kind, responsive, and helpful during our stay. We enjoyed the apartment as much as the rooftop pool and bar. Any questions or concerns we had were easily addressed by Claude. We also hired Tania, who cooked all of our breakfasts during our stay. She was fabulous, and the food was so delicious. We will definitely come back to Claude's apartment.

Claude’s place is absolutely stunning! It’s located inside of a hotel but has the privacy of its own kitchen and common areas. The pools and the rooftop bar were a delightful surprise. Claude also recommended that we hire some help with meals and groceries and Tania was an absolute treasure! She prepared typical Colombian dishes when we preferred to eat at home. We certainly will try to stay at Claude’s next time we head to Cartagena!

Host Response

Thank you so much dear Andrea. We were absolutely delighted to host you. I hope to see you back here very soon. All the best

The place itself is lovely and well-located, and we appreciated the support from the host throughout our stay. That said, there were a few hiccups with the hot water and the freezer. One major surprise was that we were blocked from accessing the hotel rooftop and café, something that wasn’t disclosed ahead of time and significantly impacted the experience. Overall, a good stay with a responsive host. Just a heads-up to future guests, make sure to ask about any shared space limitations in advance. Resolution of these access issues would make a big difference.

Host Response

Thank you Daniel for your nice words. About hot water, the issue has been resolved immediately. It was just a problem because of a blackout in the city. About the access to the hotel which is beside the apartment we explained very insistently when you checked in that there are private areas belonging to the hotel. But the access to the roof top of the building and to its swimming pool is totally available for the apartment guests. Just important to respect private areas of our neighbor. As the hotel clients have to respect the privacy and access to our apartment. Kindest regards

The apartment is perfect. It is well laid out, the bedrooms are beautiful and very spacious. The whole design is spectacular, the bathrooms, the living room, the kitchen... In addition to being very spacious, the property is very nice, the roof-top, the entrance, the spaces, the patio... One of the most beautiful houses in the historic center of Cartagena. In addition, the location, next to the cathedral, is perfect for discovering the historic center. Claude is a great host, always attentive to anything and willing to give the best recommendations. Thank you so much for having us, Claude! We'll be back for sure!

My experience at Casa Pombo completely exceeded my expectations. The house is absolutely spectacular, with every detail taken care of perfectly. The facilities are beautiful, comfortable and full of history, and the architecture of the space in general makes the experience truly unparalleled. In addition, Angel and Claude were incredibly kind and helpful at all times, making sure we had a flawless stay. Casa Pombo is a private, spacious house with three bedrooms and all the necessary amenities for a complete stay. Although it is a private house, it shares the pools with the hotel: one on the first floor with direct access and another on the rooftop, which can be reached by elevator. I would definitely come back and recommend this place to anyone looking for an unforgettable stay in Cartagena.💛

Host Response

Mil gracias Ximena por tus gentiles comentarios. Ha sido para nosotros un inmenso placer tener a una huésped de tu calidad… y calidez. Espero tener el gusto de volver a hospedarte. Tú sabes que casa Pombo es tu casa en Cartagena

Claude’s place was incredible. Bedrooms were spacious and clean. The overall vibes of the place were really cool. Unbeatable location, everything was walkable. We were greeted by the property manager at check-in and he made sure that we had everything we needed. They were always available and accommodated all of our requests. When there was confusion between us and the hotel management (separate entity) regarding access to the rooftop pool, I messaged Claude, who responded immediately. Claude then contacted the hotel and resolved it very quickly. Throughout our stay, Claude was always available and very considerate. Could not have asked for a better host, which made our stay at the property that much better.

3BR Condo in Cartagena

Alan

Excellent, 3 years ago

Wow what a great space! Huge rooms, friendly staff, in the middle of the city, great things to do close by. Only one thing… one of the rooms smelled a bit musty. Not sure why. I only used 2 of the rooms anyway so it didn’t overly bother me. Wi-Fi could have been a little better too but other than those things it was really amazing

Host Response

Thank you for your Nice words dear Alan. About the smell, there was a damage in the street sewers which could affect this room which is on the ground floor. The damage has been fixed by the city administration. About the wifi, we are very famous and recognized for having an excellent service with Columbus, the best wifi supplier ( and the most expensive!) in Colombia. Sometimes the system can have bugs. The best is to call the reception desk and immediately our staff can reset the wifi system. Finally, the washing machine had an issue just before your arrival and could not be fixed immediately. But as you saw and you told me through a direct message, our staff could resolve the issue, washing your clothes with the other washing machines we have in the house. It’s what we do at casa Pombo: give the best service and be very reactive to make our dear guests happy. Fortunately, you have enjoyed your stay as Much as we have enjoyed to have you as our special guest Kindest regards Claude

This was one of the most gorgeous Airbnbs that I've stayed it. This seemed to be a small boutique hotel/luxury apartments called Casa Pombo. It was centrally located and walking distance to everything you needed in the Walled City. The details to the design is absolutely stunning and the front desk/concierge was very helpful to all our needs. I can't recommend this place enough! I would stay here again.

Host Response

Thank you so much dear Fatima. I was delighted to host you and your group. It has been a real pleasure. You know that you will always be very welcome at casa Pombo 102. See you soon. All the best! Claude

This apartment was really like having a house inside a house! It was in a perfect and central location in the walled city. The 24 attendants and maid service made it seem like all the best aspects of a hotel stay and a home rental in one. If we needed directions or information we always had someone to give guidance. It felt very safe and secure. We also were able to check in early but if our room was not ready there was someone there to hold onto luggage until we could. So many conveniences! The rooftop pool was fantastic. The amount of room cannot be overstated. We loved it and would stay there again. My only warning would be that it can be a little loud in the downstairs bedrooms at night from the street and that it is not a good home for small children or anyone who has issues with stairs.

Host Response

Thank you for you lovely comments, dear Rebecca. We wait for you to come back to casa Pombo apartment 102. Kindest regards Claude

We truly enjoyed the home, thank you. The space is large, beautiful, and luxurious. The location is perfect, right in the heart of the city, and close to everything. The staff members onsite were EXTREMELY polite and helpful. Honestly, we have traveled the world and this was one of the best experiences in an Airbnb home. Just very professional and well done. We had breakfast prepared, laundry service, and massages in the home, all arranged by the staff. Thank you Claude and the entire staff for making our visit to Cartagena truly special! We highly recommend this home and host.

Host Response

Thank you so much for your kind review, dear Missy. I sincerely hope to see you back in Cartagena and specially in the apartment 102 of Casa Pombo. I wish you all the best and a fabulous next year. Kindest regards Claude

Staying at Casa Pombo is a real amazing trip into the past, architecturally beautiful, and well done renovation. The staff is amazing always ready to help and cope with anything the comes. Location wise is perfect just in the heart of Cartagena old town. The response was quick and effective at all times. I highly recommend this Airbnb.

Host Response

Thank you so much for your comments dear Paddy. See you soon hopefully All the best Claude

This was a lovely unique stay in the heart of the old town of Cartagena. Amazing location close to all the restaurants and bars. The rooftop pool and amenities were beautiful. The interior pool area was lovely to sit by. Check in was easy. The only thing is they don’t provide you a key to lock your unit (although we didn’t try to ask), however there is 24 hour security and we did not have any problems at all. Inside is air conditioned but still very humid, unavoidable with the weather in Cartagena! Would recommend.

3BR Condo in Cartagena

Andrea

Excellent, 4 years ago

Claude’s place is an absolute gem in Cartagena. The apartment is as beautiful as it looks on the pictures and the building is magnificent. The staff was great and super honest as well, the apartment was always cleaned. We left an iPhone charger and the staff immediately handed it over to the front desk. I am very great-full with them and is very nice to know you can stay in a house without having to worry about your belongings. The staff also was always welcoming and helped us a lot getting taxis or recommending beautiful places giving us directions etc. The building has a beautiful roof top and a pool as well. There is an additional pool right by the apartment basically private for your use. The location is also great, waking distance to everywhere within the ciudad amurallada. Claude’s place is a must if you want to find a great place in Cartagena. Highly recommended

Host Response

Muchas gracias querida Andrea por tus palabras tan lindas. Para el staff y para mí, comentarios como el tuyo son la más bella recompensa que se pueda esperar. Aquí todos estamos empeñados en hacer que cada huésped se sienta el centro especial de toda nuestra. atención. Todo el equipo estuvo especialmente encantado con tu gentileza y tu amabilidad. Es un verdadero privilegio recibir huéspedes como tú. Ojalá nos vuelvas a visitar pronto. Aquí te esperamos con los brazos abiertos. Muy cordialmente Claude

Beautiful duplex in the heart of Old City, the complex operates as a hotel, which I ended up loving some of the amenities even more, the pool, and other common places are to be share with the rest of the guest in the other 4 units, specially the rooftop pool can be a little too busy. (Doesn’t help some ladies staying on other units didn’t like the fact that us and another couple had smaller kids. But overall the place is beautiful ( some areas need some work like the first floor pool had a shattered glass wall and on the rooftop pool there were expose metal pieces making it very dangerous for kids.. all and all, a wonderful experience.

Host Response

Thank you for your nice words about the house. The first floor pool glass has been damaged by a guest just before you arrived. Replacing such a thick and special glass takes a few days. The fact it was shattered did not affect the use of the swimming pool. And of course we are replacing the glass. The only metal pieces are the normal protection rails on the roof top. We checked them and none of them presents failure or anything which can hurt somebody. I don't understand what ou are talking about. Fortunately you say that you were very happy staying in our house. And it is the most important. We'll be happy to see you back at Casa Pombo. Best Claude

A spectacular place in Cartagena. The apartment is very spacious, air conditioning and the WiFi super. Around the site, many places to shop or eat. For small children, I don't recommend the place because of the open stairs. The house is nicer than the pictures. And the people were really cool - our flight was on hold for 4 hours, and they were always at the airport to pick us up, and they had a 5-star meal ready for us. Although there are spaces shared with the other apts (pool, rooms), there was no inconvenience because the house is very spacious, in addition to being historic. Finally, very special Julio Cesar, gave us recommendations on where to go out, eat, and explained the history of the house.

3BR Condo in Cartagena

Andres

Excellent, 4 years ago

It's a great place with tons of space and a great location right in the center of town. The upstairs pool is very nice and we liked having the hotel staff available 24/7. Definitely recommend it.

Julio was amazing. Claude was very helpful too for all precheckin questions. Biggest bonus to this house is great staff. This made the stay special knowing we had their help with anything we needed. They make breakfast, coordinate trips, taxis, laundry, etc… I didn’t know when booking that there were 4 or 5 rentals total within the 1 big property, so it took a little bit of privacy away having a shared pool, and didn’t have access to the jacuzzi which would’ve been nice. But outside of that, everything was great. The house is spectacular and has a lot of character

The stay was unbelievable in a positive way. I could not have asked for anything more. There is onsite staff there 24/7 which makes you feel really safe. They can make great recommendations on things to do and places to go eat. On top of that, Claude is super responsive and follows up to see if your stay is going. Location: you are in the heart of the city. You walk outside your door and everything you need is right in front of you. The moment that I checked out, I already knew that I’ll be back at this same Airbnb.

3BR Condo in Cartagena

Christopher

Excellent, 4 years ago

this is definitely one of the coolest places that you can ever stay in. right downtown where you wanted to be the place looks like it's where you should be doing a photo shoot.

This was undoubtedly the nicest air bnb apartments my friends and I have ever stayed in! Wonderfully grand space; better than the photos! The guest house staff are also amazingly helpful ..eager to help out in any possible way. Roof top pool is not to be missed… watching shooting stars from there was a memorable experience. Location is also very central to everything Cartagena has to offer. Highly recommended …. And We plan to be back soon!

All I have to say is AMAZING, the staff was great always there and very knowledgeable. The apartment we had was the 3 bedroom, I am honestly lost for words for how beautiful it was, and the location was perfect. Definitely try the fried fish made by one of the housekeeping ladies. From 1-10 I’ll give it a 20 lol honestly. From The hospitality to the location everything was perfect. Thank you Claude. Will definitely be back.

A DREAM. These are the words i would use to describe Casa Pombo and their staff. The house itself makes you feel you are living a Cartagenean fantasy. This is a true historical mansion. The location can not be more perfect. It is extremely spacious and beyond comfortable. The staff .. Edgardo and Julio are awesome. They did EVERYTHING to accommodate our requests and make sure we were pleased and happy. Always always willing to help and answer any inquiries with a smile. The cleaning lady made sure everything was spotless every single day. Breakfast was delicious and everything you need is at the tip of your fingers. Best nightlife and restaurants only a few blocks away. Beautiful views within the house itself and outside from the balconies on the top floors. Thank you Claude for keeping the house true to itself and providing a real Cartagenean experience. Words can’t express how happy i am to have stayed at Casa Pombo. I am so sad i had to go, but i know for a fact, that i will return. Thank you Casa Pombo.

Host Response

Dear Sandra Thank you so much for your nice words I was absolutely delighted to host you You are what we call a dream guest I hope to see you back very soon. All the staff loved you and your group See you very soon With all the love from casa Pombo team Claude

If you are a light sleeper i would recommend the upstairs bedrooms as our room was located right on the street side. We could hear people singing and laughing and horses going by which was great but may be tough if you are a light sleeper.

Host Response

Thank you for the marvellous comments that you left in your private comments to me. I would have loved to see these cooments in your public comments. About the noise, nobody until now complained about noise, we have special isolating windows. I must say that during your stay there was a special event in the city and it is true that one night specially, the whole city was very noisy. I would love to copy paste your private comments. They are so kind and flattering!! See you soon hopefully Casa Pombo was spectacular! From the moment you walk through the big wooden doors the house is absolutely stunning. We were greeted by the nicest guy who was so helpful - there was someone around the clock to greet us at the door and close it behind us. Our apartment was beautiful - it had a huge wow factor with the beautiful stone walls and the massive arches it was stunning. Every corner of the house was a picture opportunity. The house couldn't have been in a better location. We were able to walk to everything. It was close to shopping, restaurants, and coffee shops. Everyone went above and beyond to make sure our stay was amazing. The one morning the guy sent someone all the way to the other property just for a haridryer! Also, we were able to have doctors come to our house to do covid tests before we headed back to the US which made that experience so easy. We had an absolute blast, and I am absolutely recommending Casa Pombo to any of my friends traveling to Colombia I could do it Great!!! Thank you dear Nikki

3BR Condo in Cartagena

Katherine

Excellent, 4 years ago

A must-stay in the dreamy walled city of Cartagena. Perfectly located, well maintained, excellent service. Staying in a castle was surreal, I felt like I was in a fairy tale.

Positive- This airbnb is in a perfect location to visit Cartagena within the walls of old town. The pool on the roof and in the lobby creates a tropical vibe within the city and great for photos. From the time that I booked the host Claude was quick to respond, helpful with transportation from the airport (15mins) and other excursions. Ontop of everything there is a around the clock concierge that keeps the place secure and ready to help with your needs Negative- The apartment itself was moist, smelled like smoke through out the whole place and wasn’t properly cleaned before our arrival. For the price we paid I expected it to be more on the luxury side with better quality bedding and furniture.

3BR Condo in Cartagena

Victor

Excellent, 4 years ago

everything was amazing

The space was absolutely beautiful and incredibly spacious for our group of 5. The location could not be better, and the staff was wonderful. They arranged for massages and covid tests, and they were always responsive and kind. I would highly recommend Claude's apartment for your visit to Cartagena. One thing to note - this is inside of a hotel/guest house, so the pools are shared, but we didn't run into our neighbors much, so it felt like a private getaway!

3BR Condo in Cartagena

Gregory

Excellent, 5 years ago

Beautiful

I truly cannot express how happy we were at Casa Pombo and most importantly thanks to the amazing service provided by Claude (while booking) and Julio (concierge) during our stay! The location for this property is prime and in El Centro. Everything we did was within 4-5 blocks walking. Julio literally coordinated every aspect of our trip. We had to do NOTHING. He coordinated transportation and excursions/activities, recommend restaurants and just walked us through all the dos and donts to make sure we stayed safe. My friends and I cannot stop talking about the level of service we received during our stay. The air b n b itself was beautiful, clean, spacious and it exceeded our expectations. The pools are open 24/7. HIGHLY recommend this property!!

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