Francisco

Mapi's Cabins #3  Near Beach & Ferry - Boutique hotels for Rent in Paquera, Puntarenas, Costa Rica

Paquera

Thank you! It's a pleasure when guests understand that, as a small family business, we can't meet the standards of other "better" hotels and rate us "as described."   I take all your points into account and saw that perhaps there was something we could improve on, but since you weren't specific, I don't know what to focus on directly (as owners outside the country, this is priceless for us since it's a great help to know where to improve).  Please let me know by private message or let my staff know while you are there, as the quickest solution to ensure your continued comfort, which would be a priority for us.  We appreciate your support in giving us 5 stars in "Overall Rating," as it is the main reason we can continue to offer our services here in the "Economy" sector of Airbnb. We hope you return soon! Nilda/Owner

Thanks for your kind words! It is always a pleasure to have guests who appreciate the convenience of our location and for "as described" lower-end accommodations, with no expectations beyond what we offer or unfavorable comparisons that we could never be... Your 5-star rating on the “overall” review is the foundation of why we can continue serving the “budget” sector of Airbnb, and we express our sincere gratitude for being a part of our success.  We hope you DO come back to enjoy everything else the area has to offer: seasonal whale and dolphin watching, deep sea fishing, snorkeling, island hopping, hidden waterfalls, hiking trails, kayaking, horse riding, golf, Curu Reserve and a little further out, the hipster surf towns of Montezuma, Mal Pais and Santa Teresa. Thank you again for supporting our small business! Nilda/Owner

Cozy Casita Nearby Beaches and Paquera Ferry - Cottages for Rent in Paquera, Puntarenas, Costa Rica

Thank you!  I'm so glad to hear the house was as expected...  It’s always a pleasure to hear about our staff’s friendly service.   We also appreciate when our guests understand Airbnbs’ rating system.  That as a small family-run business, we cannot meet the standards of other "better" budget stays,  expecting more than we offer or comparing us to others we’re not but to score us based on "as described."  It’s your “overall” 5 star score the reason we’re still here able to serve the “budget” sector of the Airbnb community.  Thanks for supporting our small business, we hope you come back soon (we may by then have a little outdoor space to chill =)   Nilda/Owner

Thank you for your kind words but sorry you didn’t have a 5-star experience. It’s important to contact us during your stay so we can ensure you have the best stay possible.  While we appreciate your positive observations, it's important to note that Airbnb's scoring system differs significantly from other platforms whose average score doesn’t determine being dropped.  With Airbnb,  scoring 3 stars in "Overall Rating" impacts our "overall" average. Once it reaches 4.3, Airbnb may remove our listing. On the other hand, your lower scores on the 6-point survey doesn't affect it and gives us a general idea of where we need to improve without being eliminated. Considering the subjective nature of assessing "budget" accommodations, we stress that personal expectations shouldn't solely influence "overall" ratings. We encourage guests to base their "overall" score on the accuracy of our description – if we are "as described," a 5-star rating is appreciated.  Otherwise, leaving lower than 5 star "overall" scores will continue to result in limiting “budget” choices. Your 5-star "overall" rating supports us to continue serving the Airbnb  “budget conscience” community, especially in this remote area where AC and Hot Water are considered luxuries and rarely offered in “budget” accommodations. We'd be truly grateful for this support.  However, if this rating was affected by inconsistencies with the description or "major" issues, we are very sorry for not meeting them... Nilda/Owner

Mapi's Cabins #2 Near Ferry & Beach - Hotels for Rent in Paquera, Puntarenas, Costa Rica

¡Gracias por dejarnos 5 estrellas en “Valorización General”! Agradecemos también en especial las demás calificaciones y mensajes privados específicos pues eso ayuda muchísimo poder darle cualquier seguimiento necesario ir “directo” al detalle en cuestión...   Nuestro alojamiento es básico y sencillo, es un placer cuando los huéspedes comprenden que como pequeña empresa familiar, no podemos cumplir con los estándares de otros hoteles mejores y nos califican "tal como somos en descripción". ¡Este apoyo es la razón porque podemos seguir ofreciendo nuestros servicios en sector “económico” de Airbnb. ¡Esperamos que regreses pronto! Nilda/Propietaria

We sincerely appreciate your kind words. It is a pleasure to hear that our team is dedicated to giving you the best possible service. It also fills us with joy to be evaluated for what we are: a place that seeks to offer a basic and simple lodging experience. We greatly value your understanding to rate us and support us, on "as described" and not other expectations we don't offer or comparisons with other establishments we could never be... Your overall 5 star reviews are the foundation why we can continue serving the budget sector with Airbnb and we express our sincere gratitude for being a part of our success. Thank you for supporting our small business! We hope you come back again, to discover more charms the area has to offer.  Nilda/Owner

¡Gracias! Siempre es un placer saber sobre el amable servicio de nuestro personal . También apreciamos cuando nuestros huéspedes comprenden el sistema de calificación de Airbnb. Que, como pequeña empresa familiar, no podemos cumplir con los estándares de otros mejores hoteles "económicos", al esperar más de lo que ofrecemos o comparándonos con otros que no somos, sino que sus puntuación “general” se base en si cumplimos "con descripción".   Su 5 estrellas en puntuación “general” es la razón por la que todavía podemos servir al sector "económico" de la comunidad de Airbnb (pero eso no quiere decir que no estamos al tanto a como poder seguir mejorando al ver sus puntuaciones en la otra sección de encuesta de 6 ). Gracias por apoyar nuestra pequeña empresa, esperamos que regrese pronto =) Nilda/Propietaria

Thank you for your kind words!  We take great pride in hearing that our staff is delivering exceptional service and maintaining a high standard of cleanliness, your acknowledgment is truly appreciated.  Also, your overall 5-star rating is instrumental in our continued presence and ability to cater to the Airbnb community's budget-conscious travelers. We sincerely appreciate your support of our small business and hope you come back again to experience everything else this area has to offer!  Kind Regards, Nilda/Owner

Vielen Dank für Ihre freundlichen Worte und die Bewertung „wie beschrieben“ und nicht mehr, als wir in der Beschreibung einer einfachen Immobilie bieten können. Ihre „Gesamtbewertung“ von 5 Sternen ist der Grund dafür, dass wir weiterhin als „Budget“-Unterkunft in der Airbnb-Community agieren können. Wir sind sehr dankbar für Ihre Unterstützung. Nilda/Inhaberin<br/>​

Thank you for your kind words, and most of all scoring us on "as described" in budget basic accommodations. Your 5-star "overall score" is the reason we can still offer our accommodations in this remote area with Airbnb being once it goes lower to 4.5 "overall" average they will eliminate us, we truly appreciate your support to our small business.  Wishing you a safe trip back home and always feel welcome to come back... Nilda/Owner

Muchísimas Gracias!  Se le agradece cuando sus evaluaciones sean basadas en "tal como somos" en descripción y no afectadas al esperar algo mas de lo que "no" podemos ofrecer o en comparación con otros que "no" somos y nunca seremos.  Sus 5 estrellas en evaluación "general" es la razón porque podemos seguir ofreciendo nuestro hospedaje de baja gama en esta zona aislada con "Airbnb."  Gracias por apoyar nuestro negocio familiar y siempre siéntase bienvenida!  Nilda/Propietaria

Merci, votre note "globale" de 5 étoiles est la raison pour laquelle nous pouvons toujours proposer nos hébergements bas de gamme avec Airbnb dans cette région reculée. Nous prenons certainement aussi note des autres partitions, à propos de l'adresse, pendant tout ce temps j'ai pensé que l'adresse était claire, personne ne m'a signalé cela. Quand je suis allé vérifier, vous avez absolument raison, je ne l'ai trouvé nulle part dans les listes, j'en suis vraiment désolé et j'apprécie que vous l'ayez porté à mon attention, je mettrai certainement à jour ces informations. Mais juste pour que vous sachiez que dans de nombreuses régions du Costa Rica, il n'y a pas de signalisation des noms de rue ou des bâtiments numérotés, etc., nous n'utilisons que les points d'intérêt principaux, puis des kilomètres ou des pâtés de maisons à partir de là, dans ce cas, nous sommes à 3,5 miles à l'ouest de Paquera Ferry ou vous devrez demander aux habitants. Les coordonnées que nous utilisons sont tirées de Google Maps et encore mes excuses, je pensais avoir également mentionné les coordonnées sur toutes mes annonces mais je ne les vois pas non plus... Merci encore de soutenir ma petite entreprise, vous êtes toujours les bienvenus =) Nilda/Propriétaire

Muchísimas Gracias por apoyar nuestro pequeño negocio familiar!  Sus 5 estrellas es la razón porque podemos seguir ofreciendo nuestros servicios a la comunidad Airbnb, en hospedaje sencillo  en esta area aislada.  Siempre siéntase bienvenido de regresar!  =)  Nilda/Propietaria

Thanks for your kind words, many feel the same way about having the convenience of being close to the ferry!   Your "overall" 5-star support is the reason we can still serve the Airbnb community based on "as described", and not on expecting more than we can offer or comparing us to better accommodations we're not... We remain very grateful when our guests understand the Airbnb rating system, you're the reason we're still here able to offer our budget accommodations in this remote area, to the Airbnb community =)  Nilda/Owner

I'm so very touched by your kind words, and as out-of-the-country owners, we're grateful to hear compliments about our staff.  We appreciate it when our guests score us "as described" and not expecting more than we can offer or compare us to other places we're clearly not or can't be...  This particular accommodation is our only 2B/1B “Casita” on the property and happy it met your expectations.  We try to offer affordable prices so people can experience this hidden gem, one of the few unspoiled places left, having nature at your doorstep and going back to simple living can awaken us and re-energize us.  Staying here just one night as most do, is not enough time to appreciate that but again, I understand this is "not" for everybody.  You need to have an open mind and spirit to adapt to another culture and stay a few months like you did to understand the true meaning of "Pura Vida."  We accomplished our mission if we made you feel like being home, it’s what we’d want everybody to feel when staying at our humble accommodations, you’re always welcomed back any time.  Thanks again for supporting our small business =)  Nilda/Owner

Dėkojame už gerus žodžius, bet labai apgailestauju, kad manote, kad mūsų vieta turėtų būti pašalinta iš „Airbnb“, nes esame ne tokie, kaip aprašyta. Taip veikia „Airbnb“ taškų sistema, paliekant 5 žvaigždutes, nes „kaip aprašyta“, kai paliekate „bet ką“ žemiau, kaip padarėte, mūsų vidutinis „bendras“ balas sumažės, o pasiekus 4,5 „Airbnb“ pašalins mus iš svetainę (to nedaro kitos svetainės). Kitą kartą susisiekite su šeimininku viešnagės metu, kad užtikrintumėte geriausią įmanomą viešnagę. Jei yra kur tobulėti, palikimas juos taip, kaip darėte 6 atsiliepime, „neturės“ įtakos „bendrajam“ balui, todėl galime padaryti geriau mūsų nepašalinę. Reta ir brangi prekė „biudžetinei“ viešnagei šioje atokioje vietovėje net turėti oro kondicionierių ir karštą vandenį, nebent už tai sumokėsite daugiau geresnės kokybės būstuose... Kaip jau sakiau, toliau palikus žemiau „bendrųjų“ 5 žvaigždučių turės įtakos Airbnb bendruomenei, nes šioje atokioje vietovėje bus galima rinktis iš mažiau „biudžetinių“ nakvynės vietų ir greičiausiai jiems teks mokėti daugiau, nei norėtų už likusias „aukštesnės kokybės“ būstas. Vis dar esame dėkingi už galimybę jums pasitarnauti ir tikimės, kad kelionė namo buvo saugi. Nilda/Savininkas

Gracias por sus amables palabras!   Apreciamos cuando nos califican "tal como somos" en descripción pues como hospedaje económico no se puede tratar de calificarnos en "calidad" porque ni cumplimos con los estándares de "una" estrella en Motel de franquicia.  Por eso quedamos muy agradecidos por su apoyo a nuestra pequeña empresa familiar, sus 5 estrellas en "Valorización General" es la razón porque todavía estamos aquí sirviendole en Airbnb.  Nilda/Propietaria

We appreciate your kind words.  We agree most of our guests like the convenience of having the ferry and bioluminescence tour all nearby.  It is also a pleasure when you understand how these ratings work with Airbnb and leave "overall" 5 stars on "as described" and not on quality (as budget accommodations we're not) or expect more than we can offer that's not described...  Your "overall" 5 stars are the reason why we can continue here with Airbnb, offering hot water and air conditioning in "budget" accommodations that are not common to find in this remote area, unless having to pay more for it in your better quality stays.  Thanks again for your supporting our small family business and we hope you'll be back soon! Nilda/Owner

Quedamos muy agradecidos por sus palabras amables, sobre todo de evaluarnos "tal como somos,"  no esperando mas que no podemos ofrecer o comparándonos con otros “mejores” alojamientos que no somos.   Aunque nunca alcanzaremos ser ni "una" estrella en categoría Motel, siempre es nuestro deseo de darle 5 estrellas de servicio.  Por eso seria también un gran apoyo y agradecemos su tiempo, si también  “específicamente" nos mandan en mensajes, si hay cosas que necesitan atención para darnos la oportunidad de darle seguimiento y mejorar.   Gracias de nuevo por todo su apoyo, siempre siéntase bienvenida  =)  Nilda/Propietaria

We're so very happy to have guests that can score us "as described" and not expect more than we can offer from our humble accommodations.   We appreciate your compliments to our staff everyone here at Mapi’s wants each guest to feel at home and leave with great memories.  You will be welcomed back anytime, so you can see and do more things that the area has to offer...  Wishing you a safe journey back home... Nilda/Owner