Juan Carlos
Reviews
59 total reviews
83% rated 5★
59 reviews
4.83
2022–2026
59 reviews
Gustavo
Excellent, 2 months ago
Juan Carlos was very attentive. He was always there to help us with any problem we had. Everything was very good. I recommend him.
Michelle
Excellent, 4 months ago
Our place was perfect! Juan Carlos was always available for anything we needed; he helped us find tours and helped us with shopping! The complex is really cool, and everything is just like the pictures!! Highly recommended!!
Malú Zúñiga
Excellent, 6 months ago
Bolongo is amazing—plenty of space, tranquility, delicious sushi from the restaurant, heated pools, and the beach area is ideal for relaxing. We already want to go back. This apartment is perfectly located if you are traveling with older adults and/or children. Juan Carlos is an excellent host. He personally welcomed us and saw us off, was available at all times, and was very friendly. He also did us the huge favor of going to the supermarket to buy a potty chair because we had forgotten my baby’s, and he brought it to the apartment so we didn’t have to go there ourselves. The apartment was impeccable upon arrival; it has all the necessary amenities for an excellent vacation.
Susana
Excellent, 6 months ago
Everything was very clean and tidy Juan Carlos was always attentive
Miguel
Excellent, 7 months ago
Excellent accommodation, super cozy, clean and very quiet, with spectacular views. The apartment's direct access to the pool and common areas is a huge plus that makes the experience even better. I definitely recommend it. I would also like to highlight Juan Carlos' excellent service and support at all times.
Sofia
Excellent, 8 months ago
Juan Carlos is a great host. The apartment is the same as the photos, comfortable beds, no noise, clean with everything you need (icebox, thermos, bath towels, etc.) The development has a cafeteria, food and beverage service in the pool area. Everything was perfect. Thank you very much.
Yordana
Excellent, 8 months ago
Bolongo is a great place for a family vacation! The apartment is just like the pictures and we spent a lovely end of year holiday. Juan Carlos is incredibly responsive and was available for our questions and was very helpful.
Daniel
Excellent, 1 year ago
Lots of communication, we loved the place and had a nice weekend
Saraí
Excellent, 1 year ago
It is an excellent accommodation for all types of people (children, adults, seniors and people with disabilities) access to all amenities is super easy; the apartment is super comfortable. Absolutely everything is more than great
Reynaldo
Good, 1 year ago
A very nice place and the apartment is also nice. maybe it's worth changing the internet provider because the WiFi signal is not very good
Roxana
Good, 1 year ago
Excellent service and the best amenities, but I don't recommend going in rainy weather as there are many cockroaches.
Host Response
Roxana, thank you so much for your nice review and your comments about the Service received Unfortunately, on the subject of insects, we do what is in our power, and beyond that we can only react and offer an apology
Marco
Good, 1 year ago
Excellent service
Yuri
Excellent, 1 year ago
Juan Carlos' service was excellent, the apartment is very nice, very comfortable, I will definitely be back
Emilio
Excellent, 1 year ago
Very attentive. Thank you for everything
Jenny
Excellent, 1 year ago
From the booking to checking out Juan Carlos was incredibly friendly, helpful, and super specific with instructions and recommendations. He was very responsive. 10/10 would come again.
Julie
Good, 1 year ago
Juan was wonderful and the place was great. The 3 bedroom is odd bc 2 of the rooms are interior and don’t look out. But the idea is to be outside so it was okay! We loved being on the pool level and ease of access. I would maybe check out alternate condos in the building but really enjoyed the stay, communication, and location! Definitely stay at Bolongo with Juan!
Host Response
Julie, thank you so much for your review and for recognizing the service we offered you. I look forward to working with you very soon on your next stays. Thank you very much, and we're already working on the bad odor issue.
Mariana
Good, 1 year ago
The place itself is just like the photos; it is father, but I don't return, it was terrible that the administrator of everything wanted to take advantage, if you arrive before the schedule, it charges you 1,000 more pesos, if you want to stay a little more, we hired a cook and she told me that it was forbidden, it was only possible if it was through the middle of it; the amenities it puts as toilet paper and soap are very few according to the stay, in the end when we left we left garbage, we took out the garbage, we took out the laundry and said it was necessary 2 facial towels and sure that will charge them when I'm sure they were not missing, according to what we do not expect. First time it happens to me that I have to wait to verify that everything is in order and if not curiously he wants to charge you q porq not expect it…
Host Response
Mariana, thank you very much for taking the time to write your review and your comments, we regret that the rules established and the personalized service, which is offered for the purpose of taking care of the property, have not been of your complete satisfaction. Likewise, we regret that you consider that the charges on our part for additional services are a way to take advantage, it is not difficult to understand that any service or facility outside of the established times, forms and times, could imply an additional cost, services that are offered without any commitment, as part of the options we have for our customers, whether it is the customer's decision to take it or not to take it, we regret that the simple offer has caused this impact on you. When our guests do not require any additional service outside of the established, there is definitely absolutely nothing additional to charge them, on the contrary, we are always at your orders to make their stay as much as I did with you by providing access to the person you brought to attend to their food, of which I had no idea until the day of your arrival. From which I explained that I was happy to provide access, making an exception derived from a decision that was made due to bad experiences with people totally foreign to us, misuse and bad care of the cooking and cleaning equipment of the apartment, which I consider to be something totally understandable, that is why we reserve the right to give access to providers of any type of service, outside of our knowledge, as long as they are not part of the original reservation. From all these services that you comment that we try to take advantage (cleaning, kitchen, nannies, nurses, chauffeurs, transport, massages, makeupists and all the services that we have to coordinate with all the taste of the world) we do not gain absolutely nothing, that is not our business, I just take care of coordinating them . We are very grateful for your stay, this experience and your feedback invite us to be firmer and enforce the house rules on how we would like to receive our property, once our guests finish their stay, also implement a kitchen cleaning and freight cleaning charge rule, more necessary rule and more than justifiable in case guests want to leave it completely dirty as it was this time. We hope you give us the opportunity to welcome you back in this your House 🫶🏼
Flavia
Excellent, 1 year ago
Excellent apartment: cleanliness, location, friendliness and service.
Migdalia
Excellent, 1 year ago
Excellent place and service would definitely come back there
Lorenzo
Excellent, 2 years ago
Juan Carlos is an excellent host. From the time of booking until check-out, he was always attentive and very helpful in making our stay the best possible. The apartment and the place in general are even better than the photos. The location of the ground floor apartment with its terrace and just a few meters from one of the pools was great for my children. A very quiet place, very nice, with facilities in excellent condition. My family and I really enjoyed the stay. The apartment is very comfortable, very well equipped, and everything is very clean and tidy. The area has a very good location if you're looking for a private space that's accessible (by car) to several nearby towns and convenience stores. It was a great experience that we would definitely like to repeat. Again, on behalf of my family and myself, we thank Juan Carlos for his hospitality and kindness. Thank you so much and see you soon!
Marco Antonio
Excellent, 2 years ago
The photos don't do it justice!!
Ulises Rafael
Excellent, 2 years ago
Everything was magnificent 10/10, if there was a better qualification to describe my place I would do it. Juan Carlos's attention was excellent and always willing to attend us! Without thinking I would come back to stay in this home!!!!!
David
Excellent, 2 years ago
Excellent place and host. It was well worth it. Highly recommended.
Christian
Excellent, 2 years ago
If you want to escape to a peaceful and confidential space , this is a great place. I want to keep privacy and confidential space that is not to expensive . This space was a great opportunity and my family was so happy to enjoy the space for 3 nights , wanted to stay longer due to the private setting and great options and joyful private beach club and gym options to stay fit while enjoying a downtime
Marlen
Excellent, 2 years ago
Excellent choice to spend a weekend or vacation in Punta Mita. It is a new complex that has everything very well arranged and managed. Great pools, restaurants, bars, the gym is well equipped, and the beach is seriously a real gem!!! We were very comfortable and really enjoyed our week in Bolongo.
Alberto
Excellent, 2 years ago
Excelente atención
Douglas
Excellent, 2 years ago
we loved our stay! Juan Carlos was the best host. Everything was exactly as described. The grounds of Bolongo were great. Stayed there with our two young kids who had the best time with the pool being right out front. Juan Carlos was very easy to contact and very quick to respond to our questions. We had 2 minor issues but he resolved it by the next day. Looking forward to coming back!
Elizabeth
Excellent, 2 years ago
Juan Carlos was a lovely host! He helped arrange taxis, massages and a cook for us, gave us recommendations on where to find the best tacos, and was available for questions throughout the weekend. Highly recommend his place for an Airbnb rather than hotel experience simply to work with him!
Carmen
Excellent, 2 years ago
Very nice apartment, comfortable and clean. The condominium has very good facilities and restaurants. It's well worth it
Xochitl
Excellent, 2 years ago
The place absolutely beautiful. We will be back!
Jessica
Excellent, 2 years ago
Juan Carlos was a great host. He let us check in early and decorated and got a birthday cake for my daughter. Location was great with the pool steps away. Bolongo is a beautiful and relaxing place.
Shriya
Excellent, 2 years ago
Juan Carlos was great. He was very clear in his communications, and very helpful whenever we needed things.
Arai
Good, 2 years ago
Excelente atención
Eleazar
Excellent, 3 years ago
An extraordinary place. And Juan Carlos's service is excellent. He's very attentive, friendly, and available at all times. Thank you.
Jenny
Excellent, 3 years ago
Very private, great location!
Sandra
Excellent, 3 years ago
Excellent service. Carlos is super friendly and very helpful. The condo is super nice and very clean. Excellent facilities. We had a great time. Thank you so much!
Lorena
Excellent, 3 years ago
Everything was excellent
Gwyneth
Excellent, 3 years ago
Bolongo is a new, quiet and comfortable place to stay. Juan Carlos' apartment was impeccable with everything you need to stay. The condo has several restaurants and bars that open during the day so you don't have to go out to look for food. Very good location, it is 10 minutes from Punta Mita, the town, and relatively close to Puerto Vallarta. The apartment has a patio where you go out and in front of it there is a swimming pool. The photos match the apartment. However, I would have liked the apartment to have basic cooking items such as salt, pepper and cooking oil. Juan Carlos was always attentive and made the stay pleasant.
Shane
Excellent, 3 years ago
Wow. If only all hosts were Juan Carlos! His communication was incredible. His recommendations were perfectly catered to our needs. Great off the beaten path local recommendations. Not the typical spots you find on Tripadvisor. A perfect experience. The place is perfect.
Ishel
Excellent, 3 years ago
He's the best host
Alejandra
Excellent, 3 years ago
It was an excellent experience, a beautiful place, ideal for spending time with family, and the host was super attentive!
Alexandra
Good, 3 years ago
A very good place for family vacations.
Alejandro
Good, 3 years ago
very good, thank you
Ale
Good, 3 years ago
The beach is beautiful, the heated pools are very comfortable, Carlos was attentive to us, the rooms are somewhat small but extremely clean and have everything you need.
Maja
Excellent, 3 years ago
Juan Carlos has got to be the absolute best host we have ever had.. he goes above and beyond to make sure your stay is as fun and as comfortable as possible!! He made us feel at home! He helped us with groceries (and even put them away for us since we were at the pool!), he explained everything so clearly, he got us more water when needed. Anything we needed he was on it right away! We’re soooo thankful for him ! This place is So Gorgeous - definitely the highlight of our stay!! If I could give 7 stars I would ! We have already booked our trip back here - that’s how much we loved it! So quiet and peaceful, the amenities were next level beautiful!! We went to the spa a few days, the gym everyday, all the pools were amazing - we highly recommend the rooftop pool that has panoramic views ! The beach is private and so nice - our kids loved to explore and find crabs and shells! We Highly Recommend staying here ! Thank you Juan Carlos for everything :) you were the best!!
Lorelein
Excellent, 3 years ago
The apartment is very comfortable and ideal for spending a few days relaxing. The location is very good for getting around the area. The complex and amenities are excellent. The apartment was impeccable, it's as shown in the photographs. We had a very good time. Highly recommended.
Simon
Excellent, 3 years ago
Juan Carlos did everything he could to make our stay easy and more relaxed. Great information before the trip, during the stay and even after with follow up on our transportation - I am very impressed with the level of service and responsive to any request or question we had. I managed to forget my suit in the closet when we left and Juan Carlos had it delivered to a friend who could bring it back. Very nice. We had some fantastic days and I can only highly recommend both the place and Juan Carlos as a host. Thank you
Karina
Excellent, 3 years ago
An excellent place to vacation, it has everything, beauty, tranquility, comfort and first-class facilities, the complex is almost new, there is security all the time to make the place quiet and orderly for all guests, the apartment is a 10, it did not need anything, the beds are a delight, you can rest, the kitchen is well equipped with all the services, in general very good, Juan Carlos' service is very good, we definitely want to return!
Julio
Excellent, 3 years ago
Everything was perfect. Juan Carlos was super helpful and kind
Luis
Excellent, 3 years ago
An excellent place, very private, ideal for resting
Viviana
Excellent, 3 years ago
Super friendly, very safe place. The apartment was like new! We highly recommend it, we will definitely come back
Gilberto
Good, 3 years ago
Very good place and very good service
Daniela
Excellent, 3 years ago
My stay in this apartment was very pleasant. The facilities of both the apartment and the other amenities are excellent. I definitely recommend this option for people traveling with family, everyone will enjoy the stay!
Roberto Basílio
Excellent, 3 years ago
Everything 5*. I recommend it
Erika
Excellent, 3 years ago
An excellent place to spend time with your family. The apartment has everything you need for your stay. We'll be back soon!
Patricio
Excellent, 3 years ago
Juan Carlos is very friendly and is always attentive to any requirement, the apartment is excellent, the pools and beach are ideal to enjoy with the family
Jose
Excellent, 3 years ago
Juan Carlos is and excellent host. He was always proactive and very friendly. His service is beyond of a host and the place is great. Would recommend coordinating transportation with time if you want to visit sorroundings
Carlos
Excellent, 3 years ago
Great place to stay. Exaggeratedly clean and new. The location is incredible despite not having a direct view of the sea, you are just a few steps away from the pool and the common areas. The service of the host Juan Carlos was phenomenal. Very helpful and always attentive to any need. I highly recommend this apartment and I will be happy to return.
Alfredo
Excellent, 3 years ago
Juan Carlos was very attentive, kind, considerate and showed a lot of importance in us having a good time in our stay, the apartment is completely beautiful and the attention we have received is the plus that makes us want to return. Excellent host!