Juan Carlos

Reviews

59 total reviews

83% rated 5★

59 reviews

4.83

2022–2026

59 reviews

3BR Condo in Sayulita

Gustavo

Excellent, 2 months ago

Juan Carlos was very attentive. He was always there to help us with any problem we had. Everything was very good. I recommend him.

Bolongo is amazing—plenty of space, tranquility, delicious sushi from the restaurant, heated pools, and the beach area is ideal for relaxing. We already want to go back. This apartment is perfectly located if you are traveling with older adults and/or children. Juan Carlos is an excellent host. He personally welcomed us and saw us off, was available at all times, and was very friendly. He also did us the huge favor of going to the supermarket to buy a potty chair because we had forgotten my baby’s, and he brought it to the apartment so we didn’t have to go there ourselves. The apartment was impeccable upon arrival; it has all the necessary amenities for an excellent vacation.

Excellent service and the best amenities, but I don't recommend going in rainy weather as there are many cockroaches.

Host Response

Roxana, thank you so much for your nice review and your comments about the Service received Unfortunately, on the subject of insects, we do what is in our power, and beyond that we can only react and offer an apology

Juan was wonderful and the place was great. The 3 bedroom is odd bc 2 of the rooms are interior and don’t look out. But the idea is to be outside so it was okay! We loved being on the pool level and ease of access. I would maybe check out alternate condos in the building but really enjoyed the stay, communication, and location! Definitely stay at Bolongo with Juan!

Host Response

Julie, thank you so much for your review and for recognizing the service we offered you. I look forward to working with you very soon on your next stays. Thank you very much, and we're already working on the bad odor issue.

The place itself is just like the photos; it is father, but I don't return, it was terrible that the administrator of everything wanted to take advantage, if you arrive before the schedule, it charges you 1,000 more pesos, if you want to stay a little more, we hired a cook and she told me that it was forbidden, it was only possible if it was through the middle of it; the amenities it puts as toilet paper and soap are very few according to the stay, in the end when we left we left garbage, we took out the garbage, we took out the laundry and said it was necessary 2 facial towels and sure that will charge them when I'm sure they were not missing, according to what we do not expect. First time it happens to me that I have to wait to verify that everything is in order and if not curiously he wants to charge you q porq not expect it…

Host Response

Mariana, thank you very much for taking the time to write your review and your comments, we regret that the rules established and the personalized service, which is offered for the purpose of taking care of the property, have not been of your complete satisfaction. Likewise, we regret that you consider that the charges on our part for additional services are a way to take advantage, it is not difficult to understand that any service or facility outside of the established times, forms and times, could imply an additional cost, services that are offered without any commitment, as part of the options we have for our customers, whether it is the customer's decision to take it or not to take it, we regret that the simple offer has caused this impact on you. When our guests do not require any additional service outside of the established, there is definitely absolutely nothing additional to charge them, on the contrary, we are always at your orders to make their stay as much as I did with you by providing access to the person you brought to attend to their food, of which I had no idea until the day of your arrival. From which I explained that I was happy to provide access, making an exception derived from a decision that was made due to bad experiences with people totally foreign to us, misuse and bad care of the cooking and cleaning equipment of the apartment, which I consider to be something totally understandable, that is why we reserve the right to give access to providers of any type of service, outside of our knowledge, as long as they are not part of the original reservation. From all these services that you comment that we try to take advantage (cleaning, kitchen, nannies, nurses, chauffeurs, transport, massages, makeupists and all the services that we have to coordinate with all the taste of the world) we do not gain absolutely nothing, that is not our business, I just take care of coordinating them . We are very grateful for your stay, this experience and your feedback invite us to be firmer and enforce the house rules on how we would like to receive our property, once our guests finish their stay, also implement a kitchen cleaning and freight cleaning charge rule, more necessary rule and more than justifiable in case guests want to leave it completely dirty as it was this time. We hope you give us the opportunity to welcome you back in this your House 🫶🏼

Juan Carlos is an excellent host. From the time of booking until check-out, he was always attentive and very helpful in making our stay the best possible. The apartment and the place in general are even better than the photos. The location of the ground floor apartment with its terrace and just a few meters from one of the pools was great for my children. A very quiet place, very nice, with facilities in excellent condition. My family and I really enjoyed the stay. The apartment is very comfortable, very well equipped, and everything is very clean and tidy. The area has a very good location if you're looking for a private space that's accessible (by car) to several nearby towns and convenience stores. It was a great experience that we would definitely like to repeat. Again, on behalf of my family and myself, we thank Juan Carlos for his hospitality and kindness. Thank you so much and see you soon!

3BR Condo in Sayulita

Jenny

Excellent, 3 years ago

Very private, great location!

Bolongo is a new, quiet and comfortable place to stay. Juan Carlos' apartment was impeccable with everything you need to stay. The condo has several restaurants and bars that open during the day so you don't have to go out to look for food. Very good location, it is 10 minutes from Punta Mita, the town, and relatively close to Puerto Vallarta. The apartment has a patio where you go out and in front of it there is a swimming pool. The photos match the apartment. However, I would have liked the apartment to have basic cooking items such as salt, pepper and cooking oil. Juan Carlos was always attentive and made the stay pleasant.

Juan Carlos has got to be the absolute best host we have ever had.. he goes above and beyond to make sure your stay is as fun and as comfortable as possible!! He made us feel at home! He helped us with groceries (and even put them away for us since we were at the pool!), he explained everything so clearly, he got us more water when needed. Anything we needed he was on it right away! We’re soooo thankful for him ! This place is So Gorgeous - definitely the highlight of our stay!! If I could give 7 stars I would ! We have already booked our trip back here - that’s how much we loved it! So quiet and peaceful, the amenities were next level beautiful!! We went to the spa a few days, the gym everyday, all the pools were amazing - we highly recommend the rooftop pool that has panoramic views ! The beach is private and so nice - our kids loved to explore and find crabs and shells! We Highly Recommend staying here ! Thank you Juan Carlos for everything :) you were the best!!

Juan Carlos did everything he could to make our stay easy and more relaxed. Great information before the trip, during the stay and even after with follow up on our transportation - I am very impressed with the level of service and responsive to any request or question we had. I managed to forget my suit in the closet when we left and Juan Carlos had it delivered to a friend who could bring it back. Very nice. We had some fantastic days and I can only highly recommend both the place and Juan Carlos as a host. Thank you

An excellent place to vacation, it has everything, beauty, tranquility, comfort and first-class facilities, the complex is almost new, there is security all the time to make the place quiet and orderly for all guests, the apartment is a 10, it did not need anything, the beds are a delight, you can rest, the kitchen is well equipped with all the services, in general very good, Juan Carlos' service is very good, we definitely want to return!

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