Lorena

Reviews

220 total reviews

91% rated 5★

220 reviews

4.86

2022–2026

Cleanliness 4.8

Accuracy 5.0

Communication 4.9

Location 4.9

Check-in 4.9

Value 4.9

220 reviews

Cartagena Vista al Mar Luxe Ocean

Julieta

Excellent, 8 months ago

Met our expectations

The apartment has a spectacular view. From the moment you enter, it creates a spectacular atmosphere. The apartment is very nice and has everything you need from kitchen utensils, beach towels, soap, shampoo, etc. It is very complete. It's a little neglected in terms of maintenance, but you can still enjoy it a lot. There should be a television in the bedrooms. There is only one TV in the living room and it is very small for such a large and beautiful place.

Cartagena Vista al Mar Luxe Ocean

Diana Carolina

Repeat guest

Excellent, 9 months ago

As always, everything was great! It will always be my best option for Cartagena :)

The place is spectacular, with great views and very friendly and helpful building staff. Unfortunately, the experience was affected by the way the reservation was handled. From the beginning, I transparently reported the number of people who would attend, including several young children, and the host confirmed that there would be no problem. However, the conditions subsequently changed, which meant that I had to incur additional expenses that I had not planned for. When I tried to find a solution, I found no willingness or empathy on the part of the host to resolve the issue, and the response felt more like disinterest than a real attempt to help. I think it's important to clarify this information in the ad to avoid misunderstandings and to provide a more human touch to the guests' needs.

Host Response

Gracias por tus comentarios. Nos hubiera encantado poder ayudarte más, pero lamentablemente estamos sujetos a las políticas del edificio y de la plataforma, las cuales son muy estrictas en cuanto al número de personas permitidas por unidad. Toda persona mayor de 2 años, incluyendo niños, es considerada como huésped tanto por el reglamento del edificio como por la plataforma, y no está permitido exceder la capacidad indicada en el anuncio. Toda esta información está detallada de forma clara en la publicación para evitar malentendidos. Agradecemos tu comprensión y lamentamos cualquier inconveniente.

The apartment is very nice, exactly as shown in the photos. The apartment complex is very good and has privacy, we loved the place. The only mishap was with the cleaning, even though we paid for an earlier check-in, there was a communication problem with the cleaning lady and when we arrived it was not clean yet. In general, we loved the apartment, very safe, it has all the necessary utensils and the building is very well equipped, I recommend it.

I had a fantastic stay—everything was absolutely perfect! The space was clean and beautifully decorated, the view of the ocean was absolutely stunning. Check-in was smooth and communication with the host was easy and friendly. The location was great, and all the amenities provided made it feel like a home away from home. We traveled with a baby and they provided crib and high chair. The pool is amazing and the kids pool was perfect for the baby. I would definitely stay here again and highly recommend it to anyone looking for a comfortable and hassle-free experience. I couldn’t have asked for a better experience Thank you!

We had a very comfortable and pleasant weekend. I would go back to Lorena's apartment.

The apartment was as described and matched our expectations in terms of layout and location. However, due to unexpected circumstances, we were only able to check in late, hours after the listed checkin time—and unfortunately, the apartment had not been completely cleaned beforehand. It was in a truly unacceptable state. The host did respond quickly and offered to send a cleaner the next day, but the condition of the place was so bad that I had to clean it myself just to feel comfortable staying the night. After a long day of travel, that was extremely frustrating. I understand this may have been a unique situation, and I tried to resolve it fairly by requesting a partial refund. Unfortunately, the host declined.

Host Response

Kai, lamentamos profundamente el retraso en la entrega del apartamento, que se debió a cortes temporales de energía y agua en la zona, fuera de nuestro control que retrasó el proceso de limpieza. Entendemos que esto puede haber causado incomodidad. Además, nos informaste sobre algunas cuestiones de limpieza en el apartamento, por lo que ofrecimos enviar un equipo para atenderlo inmediatamente , aunque decidiste no aceptarlo. Pedimos disculpas si nuestra respuesta no cumplió con tus expectativas, pero queremos agradecerte por tu comprensión en medio de estas circunstancias excepcionales. Esperamos verte de nuevo en el futuro.

SPECTACULAR!! 😍😍 The apartment is beautiful, the ocean view from the living room and the rooms is extraordinary and its decoration is very tasteful. The modern building, the divine pools, the impeccable beach space. The apartment had everything you needed, including coolers to take to the beach. The hosts are also friendly, responsive and attentive. HIGHLY recommended! I would always stay in this apartment.

Cartagena Vista al Mar Luxe Ocean

Daniela

Excellent, 1 year ago

Excellent communication with the owner, and the place is super comfortable

Awesome place. Very clean and great location. Security guards are very friendly and helpful. Only two things I need to mention is that 1. There is limited hot water to shower and just bc I am a very cold person , I struggled with this. 2. WiFi connection is very poor, so if you are traveling from somewhere else, I recommend buying a chip or activate roaming. Even after saying this, I would sacrifice my shower and my web connection and I would come back to this place 🤩. Again, is awesome!!!

Cartagena Vista al Mar Luxe Ocean

Daniela

Excellent, 1 year ago

Amazing! The photos don't do it justice. We'll be happy to come back :)

Wonderful stay! Check-in was super easy! Hosts respond promptly, provide excellent information and contract friendly staff (Monica) who was very attentive. Great beach, mountain and city views from the many balconies, nicely furnished rooms, lots of space, good AC, and hot water. Well equipped kitchen, and a TV with Netflix, etc. Security staff are friendly and helpful. Located directly on the beach in La Boquilla. Safe, well guarded, and nicely maintained facilities; pool staff a little strict. On the beach there are lots of vendors so you can spend all day there and never need to leave! Several markets/drugstores (some open 24hrs) and even a few good restaurants nearby within walking distance. Minimal airport noise so we have no complaints about that. No problems getting transportation to/from as the area is well known. Overall we had a really great experience, absolutely LOVE THE VIEWS and hope to be back again!!

Cartagena Vista al Mar Luxe Ocean

Felipe

Excellent, 1 year ago

Comfortable and spacious apartment, very well decorated and excellent communication with Lorena.

Cartagena Vista al Mar Luxe Ocean

Sandra

Excellent, 1 year ago

Excellent accommodation, thank you very much to the host Tatiana, who was always attentive to messages and responded to our doubts. In addition, the most important thing has been the location of the apt, we loved that it was right in front of the sea, the beach was very quiet, the rooms were super comfortable, we were able to enjoy family in the spacious room and balcony, everything was spectacular, we had an unforgettable family weekend. Excellent, comfortable and spacious stay to share large groups.

Cartagena Vista al Mar Luxe Ocean

Diana Carolina

Repeat guest

Excellent, 1 year ago

Excellent service. The apartment was very nice and we were allowed to do the early check-in with an adequate value. Recommended!

The building is beautiful and comfy. But the Apt 904 is beautiful and comfortable. BUT I WOULDN 'T RECOMMEND. For the following reasons: 1. The bad internet, we stayed all day without internet and then kept falling. 2. On the day of the departure they took the water from us 1 hour before check-out, it was reported and although they told us that it was a problem of the sector, maintenance, "wherever" at the moment the water arrived very bad taste. Although they left us an extra hour for those who hadn't reached out to bathe. And 3. Basic things like bath towels and toilet paper are extremely sparse. I know this is not a hotel, but a man who misery… is ashamed. And I clarify not because we can't buy it, it's just for courtesy and respect.

Host Response

Buenas tardes Marisol. Agradecemos tu opinión y lamentamos que no hayas tenido una experiencia completamente satisfactoria en nuestro alojamiento. Queremos explicar que el problema con el internet fue causado por las intensas lluvias en la ciudad, que afectaron las instalaciones de la empresa de internet y dejaron a la ciudad sin conexión durante varios días. Lamentamos cualquier inconveniente que esto te haya causado. Además, el corte de agua del último día fue debido a la limpieza programada de los tanques de agua del edificio. Aunque fue un inconveniente del edificio, se te ofreció más tiempo para que todos pudieran bañarse. Respecto a las toallas, entendemos que podrías haber necesitado más. Sin embargo, no recibimos ninguna solicitud adicional durante tu estancia. Queremos recordarte que se proporcionan toallas de piscina y baño para todos los huéspedes. Si hubieses solicitado más, hubiésemos estado encantados de suministrártelas. Agradecemos tu estancia y esperamos tener la oportunidad de mejorar en el futuro.

I liked a lot of things about this apartment, the comfort, the space, the cleanliness, the view. Beach, swimming pool, jacuzzi, sauna, supermarkets very close to the apartment, the beach very clean. Lorena and Tatiana are always very friendly. Coincidentally this was our last stay to finish our stay in Colombia and was perfect for resting, enjoying the beach and all the amenities that this apartment complex offers, I highly recommend it.

Lorena's place was great, the view of the beach directly from the balcony and easy access was amazing. All 4 bedrooms were nicely sized and there is an extra bed outside of one of the rooms that was available as well. The building felt very safe and the pool views were great, the pool wasn't crowded at all when we went. We used Uber and cabbify and got to the center without any issues every day, we also used rappi to get food deliveries and the service was quick. Initially we didn't find any hand soap available, and after notifying the host they sent the cleaning lady to bring some over which was appreciated. The host let us store our suitcases after check out which was very of nice of them, I would definitely book it again.

Cartagena Vista al Mar Luxe Ocean

Laura

Excellent, 2 years ago

Excellent, all spotless, comfortable spaces and great view

Cartagena Vista al Mar Luxe Ocean

Daniel

Excellent, 2 years ago

Lorena’s place was amazing and building staff was incredibly helpful at all times! 100% recommended!

A dream place if they go to Cartagena, a very comfortable apartment with a spectacular view of the sea, in front of the beach, very well equipped, very safe, excellent location, in a building with a spectacular pool on the terrace and wet areas for children. The warmth and immediacy of Lorena and her assistant before any questions made our stay in her apartment even more enjoyable. Recommended 100%

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