Paloma
96% Excellent
4.8
Since 2023
2023–2026
4.8
Rating breakdown
5
24
4
3
3
0
2
1
1
0
Guest reviews
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Ana
1 year ago
2.0
From arrival we had several issues w/AC & toilets. Contacted host to inform & kept reiterating that it worked, we did everything possible to make it work but it wasn’t & he sounded annoyed. Finally maintenance arrived to fix the toilet, he took a look at it & noticed that in fact was not working. He played around with it & nothing. Finally he was able to make it work. The toilets issues persisted throughout our stay. You had to remove the lid, lift the valve in order for water to refill (all toilets). Two of the bathrooms showers water will not go down the drain. When we got there we had to remove all of balcony furniture from the living room. The floors dirty, the bathrooms were a constant issue, 4th bedroom is a large closet by the laundry room no AC & a fan in order to use it you must leave the door open, due to lack of space to move & not counting our last day we had no water from 8pm until we left. Towels are literally 1 per person & no courtesy of at least a gal of drinking water
Mackenzie
1 year ago
5.0
This is a great place to stay, excellent security staff .. a beautiful decor. I recommend this place to anyone coming to Cancun....
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