Sarah

Beautiful estate ~ pool, jacuzzi, 5min walk to beach - Villas for Rent in Cabo San Lucas, Baja California Sur, Mexico

Tourist Corridor

Thank you so much for your thoughtful review! We're delighted to hear that you had a wonderful stay and that the home, location, and amenities met your expectations. We truly appreciate your kind words about our team and are glad we could help make your stay comfortable and enjoyable. We sincerely appreciate your recommendation and look forward to welcoming you back to Cabo for another relaxing stay!

We're so glad you enjoyed your stay! Thank you for the kind review - it was a pleasure hosting you!

Jihaan, thanks for taking time to leave feedback. For the benefit of future guests, it's important to clarify - the hot tub DID work for the duration of your stay. Our team explained that to you both through Airbnb and over the phone. The buttons on the side of the hot tub only control the jets - this isn't because I have it set up that way as the host, it's just how the system operates because it's a Wifi/App-controlled system. Unfortunately, it's not feasible to allow guests to download the app to control it - if they accidentally leave the heater on, they could have an issue with running out of gas in the house (it's a gas-powered hot tub heater). Our team was ready and available to turn on the heater at any time, but you mentioned that you felt bad "bothering" them - we're so sorry you felt that way and that it impeded you reaching out for help when needed, as our team is always more than happy to help!! Although it may seem inconvenient to have to text to turn the heater on, it would be more inconvenient for guests to run out of gas and have cold showers and no way to cook....We are currently working with our pool technicians to see if there's any type of new heater/system we can install that guests will be able to control manually, but with a timer so it isn't left on when not in use. We encourage potential future guests to read the many, many 5-star reviews we've received for an accurate picture of a wonderful vacation at Hacienda Hermosa!

We are just so glad you enjoyed the house and that you were able to spend time at the private beach club of the community....such a great view with the waves crashing onto those rocks!! Thank you for taking time to leave such a kind review - it was a pleasure hosting you!

Thank you for your wonderful review—we’re so happy to hear you enjoyed your stay. We're so glad our team was supportive during your stay. It was a pleasure having you, and we hope to host you again soon!

Sherri, thank you so much for your kind review! We truly appreciate it, and are so very glad you enjoyed the property. We would love to host you again in the future!

We are so grateful for your kind review - it was a pleasure hosting you!!

Thank you for your 5-star review! We’re happy you enjoyed your stay and would love to host you again anytime.

Anne-Marie, thank you so very much for your kind review! We are so glad you felt at home and enjoyed the stay - it was a pleasure hosting you!!

Hello Phillip! We are very sorry to hear you weren't pleased with your stay. However, we hope that potential future guests will refer to our many, many five-star reviews for an accurate portrayal of our home and guest experience. Those guest reviews will show that there is not a hint of "deception" in our listing - we've been Superhosts for years on Airbnb and work hard to ensure guests have a five-star stay. The photos are absolutely not AI-generated - many guests have taken their own photos at the home and can corroborate that. The "silver paint" on certain parts of the exterior was explained to you by our management team, for which they apologized - there have been earthquakes in Cabo in recent months, so we had a construction crew working on the property to patch the cracks...hence the "silver" paint (it was the plaster to patch the exterior). Our team explained that the construction crew worked as quickly as possible prior to your stay, but due to unforeseen circumstances, they were unable to apply the final coat of paint over those patches. In no world would we EVER leave our home with "stripes" on it...it was clearly a work in progress, and we informed you of that. I'm sorry if that wasn't clear from our team's communication - unfortunately, in renting a private home, there are sometimes issues that have to be addressed due to circumstances outside the host's control (like earthquakes). The toilet was working prior to your stay - the fix our team suggested was simply to reduce any inconvenience to you during the stay. We have already fixed the issue in a permanent way to ensure there are no further issues for future guests. I'm sorry you had trouble with initial instructions for arrival at the gate.....we sent you the same instructions we send all guests, so I'm not sure what could have happened at security that would have caused a delay- it's important to note that we do let guests know in advance that it is absolutely mandatory (per HOA regulation) that all guests provide a copy of their photo ID prior to arrival. If guests do not provide that prior to checkin, they WILL have to wait at the gate. This is for guest security and for the community as a whole - absolutely everyone entering the community must provide a copy of their government-issued ID in advance. We pride ourselves on living in one of the most secure, exclusive neighborhoods in Cabo San Lucas. While we are sorry for your experience, we do feel your review is a complete misrepresentation of the property as a whole - we encourage future guests to browse our many five-star reviews for an accurate portrayal of our property and the level of service we offer guests.

What a kind review, thank you so much!! We're so glad you enjoyed your stay and would love to host you again in the future!

Thank you for taking time to leave a review - we truly appreciate it! So glad you were able to enjoy that beautiful community pool, all to yourself!!

What a kind review - we truly appreciate it!! We are so very glad you enjoyed your stay, and would love to host you again in the future!

Thank you so much for your kind words and 5-star review! 🌟 We’re so glad you enjoyed your stay and truly appreciate you choosing our place. You were a wonderful guest, and we’d be happy to host you again anytime!

What a kind review - we appreciate it so much, and are thrilled you enjoyed your stay!!