Martha

Reviews

52 total reviews

90% rated 5★

52 reviews

4.85

2021–2026

52 reviews

6BR Cabin in Tapalpa

Hugo

Excellent, 3 weeks ago

Everything is very good. Very clean. Good location. The center is close. The house is very spacious and comfortable in every respect.

The place is very nice and in a good area. Overall, the cabin is large and has everything you need to have a good stay. However, the bathroom doors need maintenance because for the most part, the locks didn't work. The water from the sink came out a little dirty, yellowish, and it made me suspicious. The firewood they left as a courtesy was super damp and we were never able to light the fireplace. We also asked the manager if he could bring us more loads of firewood, and although he said yes, they never arrived with it. They also request that you bring your own towels because they don't provide them. I think they could pay a little more attention to these details, which would undoubtedly change the experience.

Good location and spacious but lacking maintenance, cleanliness and amenities.

Host Response

Be careful with these people, they are used to staying for free, they don't tell you anything, they just report you to the app when I offered them a solution at the time

My experience in the cabin was truly exceptional. The cabin was very well maintained, clean and equipped with everything you need for a comfortable stay, ideal for large families or going with friends. The service from the staff was friendly and efficient, always willing to help. Overall, it's a place I would totally recommend for those looking to relax, disconnect from the pace of the city and enjoy nature. Definitely would come back.

6BR Cabin in Tapalpa

Alejandro

Excellent, 1 year ago

10/10, it looks even better than in the photos. The playground is spectacular, very spacious and with very good views. Very clean and the host's service was very good and very flexible.

6BR Cabin in Tapalpa

Alejandro

Excellent, 1 year ago

Excellent place to spend a few days with your family

Regarding the house, the number of rooms, the decoration, the play area and the area, the cabin seemed spectacular to us. We had a really good time as a family. There were several of us and there was no problem that we were well. This, which I think is the most difficult thing to achieve, makes me say that this option is recommended. What we did not love, and which at the same time is viable to correct, are three things: the wifi is not good since if it is a house for more than 15 people, you could have a more powerful service. To watch a movie we had to ask everyone to disconnect from the WiFi, for example. The second is related to the bathrooms: they ask you to take your towels, that is not entirely comfortable, but even if this does not affect too much, other accessories are missing in the bathrooms like the floor towels, shampoo and enough soap. And the third is the level of communication. There is a person who helps, but in two moments we ask for help for something and it stayed in and it wasn't and Martha didn't resolve either.

Host Response

Hello, we are going to improve the shampoo and we are going to put a laundry room in the boiler area so there is no problem

My family had an incredible weekend at Casa Victoria, a beautiful cabin that has everything you need to make your stay very pleasant. Carlos is in charge of giving you the keys and is a very friendly person. The only thing that happened to us was that we based on the address of the platform and he sent us somewhere else, 8 min from there but Carlos guided us to the cabin without a problem. I recommend you ask for the location in Martha. As for the playground, it would be nice to maintain the pool table and the ping-pong rackets, the football was very good as well as the games for children. It has amazing views many pristine bathrooms, the hot water, and the beds very comfortable. Highly recommended, we will definitely go again.

Host Response

Hello, thank you very much for your feedback. Your suggestions will be maintained

The house is very nice, it was not difficult to reach it and there is a lot of privacy. I think the house is missing a little maintenance and complete cleaning. If we would return as it is a house with amenities to spend a pleasant time with family! we were a large group with dogs and there was 🤭 no problem there is no problem fans in the rooms or mosquito nets to avoid entering mosquitoes or bugs at night since opening the window is the only way to ventilate the rooms. Beds are not the most comfortable but if you only go the end is acceptable. The kitchen is equipped with everything you need to prepare food, as well as hot water all the time, Internet and gas.

The house is beautiful, comfortable, with everything you need for an enjoyable stay. There were only incidents and poor communication with the manager (Carlos), about several areas of the house that required repair, so we were unable to make use of one of the bathrooms (broken shower and cold water), without access to the terraces and balconies because the doors were broken down. Although there was a commitment from the manager to resolve it the day after our arrival, that wasn't the case. I also didn't answer calls or respond to messages about situations related to our stay.

Host Response

Hello, thank you for your stay with us we regret that you had problems with the veneers and curtains but it was a very high season and it was impossible to fix at the moment but everything is in order in fact we change the windows in aluminum and more resistant curtains and keys in view of all the rooms

Very beautiful home and an amazing view! I had an amazing time bonding with our family. I would definitely recommend this home. Loved that the rooms had their private restrooms. However as an observation there were some things that could be done to help improve our stay. The grill wouldn’t stay up, tires were deflated in the middle of the night - security reinforcement, no towels were provided, the fridge went the first day but there was a smaller back up fridge available. Only 4 rooms total. Overall I would still recommend this cabin/home. Thank you Martha for having us!

6BR Cabin in Tapalpa

Alejandro

Excellent, 4 years ago

Excellent stay. The house is spectacular as shown in the description and photographs. Communication is excellent from the time of booking and throughout your stay. They addressed all the questions and needs we had during that time. Highly recommended.

6BR Cabin in Tapalpa

Daniela

Excellent, 4 years ago

The cabin is great, just as shown in the photos. Excellent location. Very friendly.

Host Response

Thank you for your feedback, we'll improve on all the details

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