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Reviews

99 total reviews

90% rated 5★

99 reviews

4.88

2023–2026

99 reviews

6BR Villa in Jiutepec

Veronica

Good, 3 weeks ago

The accommodation is beautiful, the location is unbeatable, and the service during the booking and prior to our arrival was excellent. Jorge is very good. He takes care of everything you request, is accessible at all times, attentive to comments, and very helpful. The person who cooked for us, Fanny, was spectacular!! In general, everything was fine. I just want to mention that it seems to me that there are already too many restrictions in Tepoztlán. The accommodation is impressively large for groups of more than 16 people, but you can only enjoy it until 9:00 pm. And during that time, even strictly controlling the decibel level causes too much concern, since there is a penalty. You can't be on the terrace after 9:00-10:00 pm, and even inside the house, the volume of both music and conversation must be low. I think that's already excessive. There are also 2 kittens. You should mention them in the description, because it says that no animals are allowed. In this case, some family members are allergic.

Excellent luxury house, very comfortable, beautiful and perfectly maintained. Andrés and Gaby took care of us and helped us with everything, making our stay very pleasant. It has a wonderful terrace from which you can enjoy the view of the lake and the sunsets. It was a family weekend where we were able to enjoy spending time together and the World Cup games, since there was a very large TV in the living room. We would definitely come back.

6BR Villa in Jiutepec

Sofia

Excellent, 5 months ago

A complex with two superbly laid-out houses and everything you need for a pleasant stay. The view of the garden is unbeatable, a dream! Jorge and Fanny were always very attentive and friendly!

We had a wonderful stay at Casa Vilosel - the house is spacious, with big rooms that have beautiful views of the garden and mountains behind. We loved the huge garden and pool in a very beautiful natural setting. Jorge and Lupita who work at the house were wonderful - Jorge even went out and bought us a crib when it turned out the one they had was too small for our toddler. He was kind and helpful. Lupita is a great cook, warm and friendly and was also wonderful with our children. Getting the pool heated was a bonus (it takes almost 2 days to heat so plan for that!) and it's a great place for families. Two of the rooms are in a separate "casita" (4 are in the main house) which is great if you are a larger group. Overall we highly recommend the house and would return.

I stayed with my family and close friends on my wedding weekend and we couldn't have chosen a better place. The whole stay was perfect, Peré was always kind to answer all my questions and as soon as I told him it was my wedding, he was EVEN MORE kind to make my stay as pleasant as possible. Upon arrival, Jorge greeted us, he was very attentive, he was always aware of what we needed and explained every aspect of the house very well. In the end we even had a mishap with one of my family's cars and even in that he helped us. Jorge is a really great person and a great housekeeper. The place was spotless when we arrived, it has everything you need to not leave, the 2 houses are beautiful, they have an incredible view of the mountains, the pool and garden are large. The photos and reviews really don't do justice to how amazing it is. None of us who stayed there wanted to leave. Just perfect.

Incredible attention from the hosts and the staff in charge, especially Gaby, who was very helpful, always attentive, with a solution for everything, anticipating everything and making us feel super welcome. The house is super cozy, with all the amenities, clean, very functional, everything in good condition. The Jacuzzi is delicious, the rooms are comfortable and the spaces are ideal. It was the perfect place for a weekend of rest and fun. Thank you

4BR Villa in Valle de Bravo

Veronica

Excellent, 1 year ago

It is a beautiful, impeccable house, with two people who support your needs at all times, with great kindness and dedication, there are many things to do just one minute away. And the house has all the services and amenities to spend a great time without leaving home. I definitely recommend it and would return without thinking.

6BR Villa in Jiutepec

Veronica

Excellent, 1 year ago

The house is the same as the photos. Very cozy and spacious. Well taken care of. My family and I had a great time. Jorge was always ready to help us with whatever we needed.

The house is beautiful, the view is amazing and it is very cozy. It's not that close to downtown Tepoztlán, but we were going with that intention. Jorge, who lives on the property, is super helpful and does his best to make your stay comfortable. There are scorpions and it's completely NORMAL. Garden, high ceilings and the weather attract them. I mention this so that future guests can take it into account and consider taking precautions (before complaining). We were very happy and would stay here again in the future.

The house is very functional, the bedrooms are comfortable for sleeping, the social areas such as the terrace, jacuzzi and pool are very good. The landscape from the terrace and garden is very nice. The staff who take care of the house, Jorge and his family, are very attentive. I understand that the house will have some improvements that will increase comfort, such as split or air conditioning in the bedrooms and improve the bathroom furniture. I recommend that you install a thermostat in the jacuzzi, the water overheats to temperatures that you can't get in, dangerous if you go with children, we had to put cold water in it. In general, a good place to rest on the weekend. The location is very good, away from the center, it allows tranquility but at the same time it is well connected.

The property is amazing, it far exceeds the photos, the attention of the staff in charge of the house is always very attentive. The management with the host Natalia, I could say that she has been one of the best hostesses I have ever interacted with, always attentive, solving any detail. We used the house to celebrate my wife's birthday, with about 20 guests, everyone was surprised by the property as well as the support of the staff. We will definitely be back, but now with the kids! Regards.

6BR Villa in Jiutepec

Gabriel

Excellent, 1 year ago

Excellent service, Jorge was attentive to everything

The house is very nice, it has all the necessary equipment, the staff who work there are super attentive and polite, at all times they are attentive to the needs of the guests. The only thing that didn't seem so appropriate to us is that if you want air conditioning and a hot jacuzzi, you have to pay extra and in cash outside the platform. They charge $1000 per day for the jacuzzi and $1000 per day for the air conditioning.

Host Response

Marlon, we are very pleased that you liked the house and that our staff treated you as you deserve. The cost of extra services is in the ad so that from the beginning you know how much would be charged for each extra service and there are no surprises. The reason for charging them separately is because not everyone wants to use the jacuzzi or air conditioning. You can also pay for them by bank transfer. As you can see, we try very hard to offer you a good service, it is a pity that the only complaint was for not having read the full ad

6BR Villa in Jiutepec

Karen

Not good, 1 year ago

Terrible experience! The location is not correct, it is not located in the downtown area, it is 15 min. by car and 45 min. walking. There were elderly people and they could not walk out since everything is far away and the nearby streets are not paved and have a lot of dust. It is an old property that requires maintenance, there are many insects such as spiders, scorpions, cockroaches and many ants, in addition to finding mouse droppings in the kitchen which made us no longer want to cook. The pool is dirty, the water is freezing and it has no cleaning filter. The jacuzzi takes 4 hours to fill, which made us waste time on our first day. The parking lot is small, fits a maximum of 4 cars, tight, and getting them out is complicated. On the positive side, the sheets, mattresses and the upstairs area were clean. But it's definitely not worth what you pay.

6BR Villa in Jiutepec

Diego

Excellent, 1 year ago

Very nice, a very nice house to spend a good weekend, I would definitely come back, the only details would be to see the possibility of putting mosquito nets in the windows of the rooms since in hot weather it would help a lot to have external ventilation and if you could put a rotating table in the dining room :) since it is very large and it is difficult to reach things

6BR Villa in Jiutepec

Sofia

Excellent, 1 year ago

The house is beautiful! A spectacular view. Excellent host service. Always attentive and immediate answers, which is very important for planning the trip !!!

Our stay was very good overall and the house is very nice. Pros - The staff is very helpful and friendly. - The jacuzzi is very enjoyable. - There's a person who does the cleaning in the mornings. - The concierge's response time was always very good. Cons - From the first night there were cockroaches in the kitchen. - The concierge lives in a house across the street (within the same property), so if you value your privacy it can be a negative. - The street where the garage is located is very steep and it is difficult to get cars in/out.

Host Response

Hi Ricardo, thank you so much for your feedback. As we did before, we apologize for the issue of cockroaches. As you can see in the previous reviews, the house is always very clean, but in hot weather, cockroaches suddenly appear. We constantly fumigate the house to avoid any type of bug. As for the concierge, the listing states that he lives on the property and is available during your stay for anything you may need. Finally, in terms of privacy, as you may have noticed, there is a free area that divides the concierge's house from the main one, as well as a large tree that blocks the view of the concierge's house.

Excellent property and the best team in charge, highly recommended. Both Miss Gabi and Mr. Andrés did everything in their power during our stay to make us feel pampered in this property, which is very tastefully decorated by its owners. A pleasure to have visited them and a place to suggest to all our acquaintances for their visits to Valle de Bravo. Thanks again for your attention and hopefully see you next time...

I was there for the weekend with my family and we all loved it. A house with interesting spaces due to its construction details, use of materials and good taste in decoration. Very quiet and comfortable, and the terrace with a beautiful view of the hill… definitely our favorite place. The hosts were always attentive to our needs and Jorge, the guy who takes care of the house, was very kind and friendly. In short, a beautiful experience. Recommended 10/10 We will definitely be back 👌🏽

4BR Villa in Valle de Bravo

Alicia

Excellent, 1 year ago

The place is very nice, just as advertised in the pictures; Gaby's service is impeccable. Thank you for everything!

We highly recommend this beautiful house! Between adults and children, we were 12 people and we all spent a few very happy days. The land is very large, with an incredibly beautiful view, with a good pool, super nice trees and very well-kept grass. You can feel the peace and breathe in the tranquility! The house is large, the decoration is harmonious and authentic. We felt very safe and Pere is a very good host, kind, he was flexible with check-in/check-out and always attentive! The people who take care of the property are also willing to help with whatever is needed. We felt right at home! If you're looking for a property for a group or a big family, this one will make you happy ❤️

The stay, service, location, house, everything was amazing! If you're looking for a place with multiple bedrooms, comfortable beds, ample living room space, dining rooms, a terrace and jacuzzi, and a well-stocked kitchen, this is an excellent option. It has everything you need and is as advertised. Many thanks to Delia, Gaby, Abelardo and everyone involved who made our stay and Christmas dinner an incredible experience. We will definitely be back. Greetings, Merry Christmas and Happy New Year! Sincerely, Pablo

4BR Villa in Valle de Bravo

Francisco

Excellent, 1 year ago

Super nice house, well-kept and clean, everyone was very attentive, highly recommended.

The stay in the house was excellent, each part of the house as shown in the pictures, very nice, clean and tidy. The size of the jacuzzi ideal for the number of people who can stay. Mr. Abelardo is very attentive and willing to support what we get to occupy. Gaby's attention is unbeatable, willing, with initiative and the most friendly. Thank you for the cake detail, thank you very much!! It is one of those places that, if I had an opportunity, I would definitely come back; 100% recommended.

The place is just like the photos, everything is clean, nice and comfortable. The house is very beautiful and large. We really enjoyed our stay. The staff who help in the house is very friendly and attentive to every detail. The delicious food. They helped us get there as we missed a little to get there and were always on track from our arrival until we left. We would 100% come back to stay here.

Host Response

"Thank you very much for your incredible review! We are happy to know that the place met their expectations and that they found everything clean, nice and comfortable. It's wonderful to know that they enjoyed the kindness of our staff and the delicious food. We appreciate they would mention the assistance to get there; we are always here to help. Your feedback is very valuable to us, and we take them into account to keep improving and providing amazing experiences as we discussed in the messages. We hope to welcome you back again very soon!”

Very friendly service, nice staff, beautiful house and facilities. Although I was charged a surcharge for bringing a pet and air conditioning is needed in the rooms due to the heat (it's not an option), it's a recommendable house for a couple of days.

Host Response

The pet fee is automatically included at the time of booking. You must indicate that you are bringing pets at the time of booking. Air conditioning is charged only if requested by the guest (there are times when it is not hot). I hope you enjoyed the complimentary items we provided!

4BR Villa in Valle de Bravo

Andrea

Excellent, 2 years ago

Excellent place, the kindness of Abelardo and Gaby make you feel at home, in confidence. Very nice house, each room excellent... highly recommended!

4BR Villa in Valle de Bravo

Andrea

Excellent, 2 years ago

The house is in perfect condition, super comfortable , spacious and clean. Very welcoming. The response was always prompt and friendly and during the station Gaby and Abelardo very friendly . We will definitely return.

Words cannot express how wonderful our experience was during our four day stay. Pictures do not do this home justice. Everything is new and extremely comfortable, beds, pillows, soft towels, etc. The home staff (Gaby and Abelardo) went above and beyond to make sure our stay was comfortable and helped with anything we needed to make out birthday/engagement celebration memorable. We were there during high heat but didn’t feel the need to pay for air conditioning, however we did invest in heating up the jacuzzi and took advantage of Gabys delicious daily breakfast. We had a hiccup with the water one day (that we probably caused due to the knobs in the shower) but it was immediately taken care of and the host knowing we were celebrating a birthday sent us the most delicious cake. We came in as guests and left as friends. We give this place a 10 stars.

4BR Villa in Valle de Bravo

Gabriel

Excellent, 3 years ago

Excellent house in Valle de Bravo. I highly recommend it.

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