William

excellent

El Chale is a very nice place with a wonderful view. However, my group and I had many inconveniences. The location of the listing is not accurate or close. They send us directions (a PDF) only until you reach the municipality of Sasaima. The road is rural, difficult and very confusing. The parking lot next to the chalet was occupied, so we had to leave the cars on a steep hill and walk up. The water pressure failed, making it difficult for 12 people to shower. At check-out, we were charged for a bottle of alcohol that we did not consume. We requested the cook service in advance for our stay for an additional fee. We were counting on her, and due to a lack of communication between the Airbnb managers and the manager of the eco hostel, she canceled on the day of arrival. Mr. Ali (staff) was very kind and tried to help us, and I appreciate his efforts. However, I believe there is a lack of clarity, expectations, communication, attention and customer service in general.