Germán

Reviews

Superhost

164 total reviews

90% rated 5★

164 reviews

4.89

2016–2026

164 reviews

4BR Villa in Cuernavaca

Cristina

Excellent, 1 month ago

The house is huge & very nice. It looks like a museum. The rooms are very large. The pool is a good size & it has a beautiful garden. I definitely recommend staying here. Also, the service from Germán, the host, is a 10. He is always attentive to everything.

Very nice house! It was a great place to stay in Cuernavaca. Everything – the bedrooms, kitchen, and pool!! 100% recommended!!! German was always attentive to the questions I had and answered them effectively and efficiently!!! I would go back to that house to spend a nice vacation with my family!! ☺️

Host Response

It was a pleasure to have attended to you. I hope to see you again here. Thank you.

4BR Villa in Cuernavaca

Marcelino

Repeat guest

Excellent, 2 months ago

This is the second time that we have stayed with German. Everything was excellent. He was always attentive, and the house was impeccable. 100% recommended!!

We spent a few wonderful days in this house and the experience was much better than we expected. We traveled as a family looking for rest and relaxation, and we found a beautiful place to enjoy together. The house is huge, very nice, comfortable and with large spaces to relax. The garden is beautiful and very well kept; it conveys a lot of peace. The pool was one of our favorite places. We really enjoyed spending time there. Something that we also really appreciated was the privacy and tranquility of the place. We would especially like to thank Mr. Germán, who was always very attentive, friendly, and helpful. From the beginning, he supported us and made us feel very comfortable throughout the stay. We definitely recommend this house for a family trip. We took home very nice memories and would definitely come back.

4BR Villa in Cuernavaca

Marcelino

Repeat guest

Excellent, 5 months ago

Great place, great host, we highly recommend it, we will definitely be back.

Host Response

Thank you, Marcelino. It was a pleasure to have hosted you. I hope to see you again here. Regards.

The house is beautiful in its architecture and has everything you need to feel "at home", the area is nice and quiet, the only observation I would have is that in general it lacks maintenance, however, I still keep the 5-star rating because it really does not affect comfort or a nice aesthetic. Germán is very attentive and took the cordiality of himself to receive us and give us a tour of the house which is appreciated and valued a lot, he was always in communication for any issue in a friendly way

4BR Villa in Cuernavaca

Luis

Repeat guest

Excellent, 11 months ago

Excellent house, especially for the weekend and to enjoy with family and friends. The host is a person with total availability, one of the best I have ever had, since he used Airbnb very often

4BR Villa in Cuernavaca

Luis

Repeat guest

Excellent, 1 year ago

Great place, great host, understanding and attentive We recommend the place,

We felt at home, the accommodation is identical to the publication, it is a huge house, with many places to enjoy, it has a pool table, where the whole family played, a spacious room where we watched movies, the pool has a very good size, the host helped us to make the temperature right and we could enjoy it, the house is pet friendly, so my dogs could run freely through the gardens (they had a great time) Germán was a very kind person since we were making the reservation and he helped us with everything we asked for, he was always attentive and more, thank you very much

I would love to start saying that I really liked the house, it's big and I love the architecture. We went with dogs and they were as happy as we were for having such a big place to run and play. Germán was an amazing host. He was helpful, and really hands on. The AC unit didn't work and he called a technician and was really eager to help for us to have a good time. The property is nice and beautiful, but it really needs maintenance both outside and inside of the house. Specifically in the rooms, the exterior painting and the pool. Other than that I would 100% recommend this property. I hope that this review helps the hosts get the house the love it deserver for this to become a 10/10 property.

Host Response

Thank you, your feedback helps us improve, however I think it is appropriate to make the following observations: 1. I am surprised that you gave a low rating in "truthfulness" when in our communication I always spoke the truth. Upon your arrival, I asked you if anything did not correspond to what was offered and you did not make any observations. Indeed, the A/C did not work, but you yourself describe that I immediately contacted the technician to fix it, I even offered you the possibility of canceling the reservation. 2. The house certainly requires maintenance in certain areas, without it becoming serious. If you know of any accommodation that offers more for the rate they paid, I'd love for you to let me know so I can consider it for my next vacation. 3. Considering that they had 5 large dogs inside the house for 4 days, I will omit talking about cleaning. Believe me, we strive to make your stay pleasant, I'm sorry it wasn't entirely.

Our stay at Germán's accommodation was amazing, the house is very beautiful, comfortable, spacious, very functional, it exceeds what is advertised, the pool is very large, clean and at a very good temperature since we requested the boiler service, the garden is beautiful and very well maintained, the terrace is ideal for family living, in these areas you can enjoy sun and shade areas, the kitchen is well equipped, the bedrooms are spacious and well lit, the living room and dining room are functional and well maintained, the whole house is clean and tidy, we are very grateful to Mr. Germán was always attentive and ready to help us solve our doubts and was very accessible and understanding with our departure time. I really recommend this house if you want to have a few days of pleasant rest, we will be back soon without hesitation

4BR Villa in Cuernavaca

Alan

Excellent, 1 year ago

Amazing house for a weekend with friends or family.

The house is very nice, and with the exception of the garden and pool that are in perfect condition, it needs maintenance and we found several rooms and the kitchen dirty. Germán was always very attentive and responded quickly to any request.

Host Response

Hello Pedro. I'm sorry that your experience was not the best, but since before your arrival I told you that I was willing to accommodate any request they had to make their stay enjoyable, in fact the few requests you made were attended right away. Believe me that if you had informed me during your stay of the aspects that led you to give us a bad review, I would have made every effort to resolve it. That's why, although I respect your review, I don't think it's as fair as you affect us that way. Anyway, we'll take your observations into account to try to better serve our guests. Thank you.

4BR Villa in Cuernavaca

Diego

Excellent, 2 years ago

Excellent, highly recommended to stay in this place, super nice house. And German, needless to say, is a super nice person and a great super host.

The house is beautiful, very large, and has all the amenities. The pool is very nice. The heating service for the pool is recommended to take full advantage of it. The internet is good, the bedrooms are very good, clean, fumigated, and tidy. There is a large kitchen with everything for cooking, a good-sized barbecue, and secure parking. It is well lit. We had a great time every day. It was what we expected, and we are considering returning. Germán gave us the opportunity to arrive a little earlier than check-in time due to traffic. We had no problems in the house, so it was not necessary to be asking for help from Germán, however, he was on the lookout for us for anything. If we recommend it.

German is a very friendly person and responded very quickly. He was always available. The pool is huge and very clean. We paid for the heating service, but due to the amount of water and/or the heating method, the water is not hot, it is only warm (almost cold). The beds are very comfortable. And it has everything you need to have a great stay. It also has a very nice sized grill. I would definitely come back.

100% recommended. A very nice house with super spacious rooms, very comfortable beds, a beautiful heated pool (you pay for the boiler), warm water, and very nice terraces. Highly recommended to spend a few quiet days with the family. Germán is super attentive and flexible, always attentive to your needs. I highly recommend his house, and I highly recommend hiring Ivonne. She cooks very well and is a very nice and attentive person. Thank you for your attention.

The house is very conveniently located and has a lot of space. Perhaps the only area for improvement is the maintenance of the bathrooms, but apart from that, everything is fine. The garden and common areas were perfect and, above all, very safe for my dog children 🐶🐶, which was the most important thing for my stay. Germán is very nice, always super attentive and ready to help with whatever we needed. Likewise, the person who helped us with the cleaning did a great job. It was definitely a super experience.

4BR Villa in Cuernavaca

Carolina

Excellent, 4 years ago

The house has everything you need for a comfortable and fun stay. The outdoor space is amazing. The pool is a great size, perfect for children and adults. I recommend hiring the heater service so that the water is perfect. The outdoor common areas are perfect for spending the day, because they have areas with sun and shade. The house is very large and you will never feel enclosed. The kitchen has everything you need and the grill is a great size. It is in an excellent area, very close to shopping. Mr. Germán's service is very noteworthy. He answered all questions very quickly and was attentive at all times. We hope to return soon.

4BR Villa in Cuernavaca

Jessica

Excellent, 4 years ago

A perfect place to rest, quiet and conveniently located. The property is large and very nice, the pool heater is a plus, and the service of Germán, who was always attentive, is definitely what will make us return.

4BR Villa in Cuernavaca

Gaby

Repeat guest

Excellent, 4 years ago

Very nice house, and the pool and garden are luxurious! We had a really nice weekend. Germán was always attentive and very kind. I highly recommend it :)

4BR Villa in Cuernavaca

Jessica

Excellent, 4 years ago

the house is amazing as shown in the pictures, it feels the warmth of home. We give a 10 to everything: the house, Germán's service, the pool and the garden. I'm sure we'll be back soon

4BR Villa in Cuernavaca

Jesus

Excellent, 5 years ago

Excellent service and a very nice house...

4BR Villa in Cuernavaca

Jorge

Good, 5 years ago

The house is great, very spacious. The garden is very comfortable and pleasant, and the pool is nice and clean. Germán is an excellent host, always very attentive to everything. The house has everything you need. Highly recommended

Very nice, large and comfortable house. Germán is a good host who is available at all times for anything that might be needed. Very comfortable common area for a good and pleasant family time. Things to improve: the barbecue was very dirty. Other than that, the house was very good, with normal maintenance, and comfortable for spending the weekend.

Host Response

I really appreciate your feedback, Ingrid, as it helps us improve. I would just like to make two observations: 1. I am sorry that you found the barbecue dirty. Upon your arrival and at different times, I reiterated my willingness to try to resolve any situation. It being something as simple as that, it would have been enough for you to inform me so that I could make sure the grill was perfectly clean. 2. As such, the pool had an adequate level of chlorine. However, as I informed you in a timely manner, due to the health contingency, we are over-chlorinating the pool. That's why that morning I allowed myself to add additional chlorine, explaining that it did not pose any risk to anyone (it's half a kilo of chlorine diluted in 80 m³ of water). Throughout my experience as a host, when my guests have raised an issue with me, I have been able to resolve the vast majority of them (over 90%). The only problems I have ever been unable to resolve are those that are brought to my attention after their stay has ended. I make these observations with the best of intentions, and I advise you that in your future experiences as an Airbnb guest, in the event that any problem or inconvenience arises, you let the host know immediately, so that they have the opportunity to resolve it. I appreciate your trust and look forward to having the opportunity to serve you as you deserve in the future.

4BR Villa in Cuernavaca

Jesus

Excellent, 6 years ago

The house is a very good size and comfortable overall. The pool is perhaps the best part, and it is advisable to purchase heating for its use. The green areas are very well maintained and pleasant to look at. Overall, an ideal place to share as a family, feeling right at home. Excellent entertainment system on the TVs available and super functional internet in all areas of the house. Germán is an excellent host, always attentive and available when needed.

4BR Villa in Cuernavaca

Jimena

Excellent, 6 years ago

Germán is an excellent host; he's attentive to everything. The house is beautiful and very large, much nicer than the photos. When we arrived, it was spotless. The garden and pool are wonderful, the Wi-Fi is excellent throughout the house, even with several people connected. The kitchen is large and you can make anything. It's worth paying for the pool heating. Shops are very close. I highly recommend it.

The truth is that it was our first outing during the quarantine, and we were a little apprehensive, especially because we were going with my mother-in-law, who is 70. But Germán gave us a lot of peace of mind by assuring us that they disinfected everything before check-in. The house is very spacious and comfortable, with everything you need to have a good time: from Internet and TV in every room to everything you need for cooking. And what we took advantage of the most was the garden and the pool. We will definitely be back. We all loved the stay, and Germán definitely deserves the distinction of Superhost. He was always available and helped us beyond what was required, always maintaining a healthy distance and wearing a mask.

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