Katherine

Reviews

93 total reviews

94% Excellent

93 reviews

4.94

2022–2026

Cleanliness 4.9

Accuracy 4.9

Communication 5.0

Location 4.9

Check-in 4.9

Value 4.9

93 reviews

4BR Villa in Playa del Carmen

Alejandra

Excellent, 3 weeks ago

it was honestly a very nice and good location, The whole community was very peaceful and the pool was great. even though we went on a season where there was lots of seaweed, the pool and the surrounding made it worth it!!

We had an amazing stay and would definitely come back! We were traveling with a large family group and rented 10 apartments in the complex—without a doubt, ours had the best location. The apartment was beautiful, spacious, spotless, and incredibly well equipped. Traveling with young kids was so easy thanks to the crib, high chair, toys, and fully stocked kitchen. The private pool was sparkling clean and serviced daily. When a couple of the AC remotes needed new batteries, Katherine responded immediately, and her property manager fixed everything the next morning while also explaining how the lights and fans worked. The complex is beautiful, perfect for families, with great restaurants and excellent service. The location is great, although I do recommend renting a car to explore the area. Thank you, Katherine—we loved our stay and hope to return to this exact apartment!

Host Response

Thank you, Sarit — I’m so glad you enjoyed our apartment and that the little ones felt at home. I appreciate your feedback and we’ll take care of the items you mentioned to keep everything running smoothly. I’d love to welcome you back anytime.

We loved our stay! The complex has an amazing pool, private beach, and two great restaurants. We were able to enjoy all the amenities and take trips into town to explore local restaurants and excursions. Everyone was really friendly. The apartment served our family of four really well. Our kids enjoyed the sand toys and games that were available to use. Thanks for the great stay!

Host Response

Thank you, Jessica — I’m so glad you enjoyed the amenities and that our apartment worked well for your stay. I appreciate your kind words and would love to welcome you back anytime.

Katherine’s place is beautiful, clean and spacious. There are clear instructions for the stove, trash, etc. She had toys, games, tennis racquets., beach towels. She’s thought of everything you would need. We love our stay here and will definitely be back.

Host Response

Thanks so much, Shelby — I’m glad our apartment felt comfortable and well-equipped for your stay. We’d love to welcome you back anytime and really appreciate you taking the time to share your experience.

Very good location, immediate responses,

Host Response

Thank you for your stay, Bibi! We’re glad you enjoyed the prime location and our immediate support — we truly love taking great care of our guests. The condo is thoughtfully stocked for comfort and convenience, and many guests tell us how pleased they are to find everything they need in excellent condition. We do our best to place items where they are easy to find, so we’re sorry you weren’t able to locate the cooler bag beside the washer/dryer or the serving platters in the cupboard. We were happy our housekeeper could stop by to show you the Nespresso machine on your first day, and she would have gladly returned to help you with anything else you couldn’t find. We’re happy you enjoyed your getaway overall and wish you a wonderful 2026!

Katherine’s condo was very clean, and spacious! It was perfect for our group of seven. Both the condo and the grounds are really peaceful, in a gated and safe community. Katherine and Andres were very responsive to my questions. Great condo in Playa del Carmen!

Host Response

Thank you so much for sharing your experience, Erika. I’m delighted that our condominium and grounds provided a perfect retreat for all of you, and that Andrés and I could help along the way. We’d love to welcome you back on your next visit to Playa del Carmen!

We were pleasantly surprised by how spacious Katherine's condo was. The laundry room actually has a single bed and bathroom, so there's a total of 4 separate bedrooms that each have their own bathroom. The condo was in great condition and very clean, which is often not the case with beach rentals. The property felt very safe and was well maintained, and there's a great open air restaurant by the pool that we ate at several times. Katherine was also very responsive whenever we had questions. I'd highly recommend renting a car because the property is about a 10 minute drive to downtown Playa del Carmen, so you'll want the convenience of being able to drive. Also, if you see comments about sargassum, we found that if there's days where it is bad at the beach at Mareazul, it will be the same way at any of the beaches in the area. They do a great job working to keep the beach clean, but there may be times where you can't avoid it regardless of where you stay in Playa del Carmen.

Host Response

Thank you, Kurt, for your kind words about Vive El Sueño's space, cleanliness, and responsiveness. Your note about beach conditions is valuable—you're right it is an ever-changing situation but I'm glad you could see how hard the beach team was working. Hope to welcome you back soon!

4BR Villa in Playa del Carmen

Brenda

Repeat guest

Excellent, 1 year ago

This is our third time at Katherine's place, need to say more? Superb!

Host Response

Thank you, Brenda! It was a pleasure hosting you and your group at Vive El Sueño once again - and this time with a whole added generation! See you soon!

We had a great time at Katherine's place! It was plenty of room for our group (4 adults and 3 teens). The plunge pool off the back patio was lovely. It's a short walk to the pools and beach. The restaurants were right out back and had good food for good prices. We all felt very safe staying here and I would stay again. Katherine was very responsive and friendly :)

Host Response

Thank you, Mary, for your kind words. I'm glad you and your group enjoyed Vive El Sueño and the nearby amenities, and I look forward to welcoming you back for another great stay.

Place was really great! Perfect space for 8 of us to celebrate my parents 50th anniversary together. The beach was beautiful and on property restaurants served good food and drinks. Downtown Playa del Carmen was an easy walk or cab ride.

Host Response

Thank you for choosing Vive El Sueño to celebrate such a special milestone with your family, Josh! It was a pleasure hosting all of you, and I'm glad our location and amenities helped make your parents' 50th anniversary celebration memorable. We look forward to welcoming you back again.

We had a wonderful 9-night stay with our group of 6 adults and 2 toddlers. The villa's highlight is its prime location right next to a huge, kid-friendly pool which our toddlers absolutely loved! The complex offers excellent amenities including a gym, spa, and two fantastic restaurants. We particularly enjoyed breakfast at the beachfront restaurant, and appreciated the attentive beach service with chairs and umbrellas provided. One note for future guests: while advertised as a 4-bedroom, the fourth bedroom doubles as a utility room with laundry machines, cleaning supplies, and electrical panels, making it impractical for sleeping. Consider this a 3-bedroom property when planning your stay. Despite this limitation, our stay was absolutely amazing. The entire complex is immaculately maintained, and we made full use of all the resort-style facilities.

Host Response

I’m so thrilled that you and your group enjoyed the property and all the amenities, Mohamed. The restaurants are really a wonderful plus to the condo, I agree, and our team on our beautiful beach do a wonderful job of set up, making sure you have an area to yourselves. Your toddler will have been in heaven enjoying the play structure and the shallows of the main pool as well as our private plunge pool. I’m so glad the holiday was a success on that front. I’m sorry that the fourth room was not what you expected, especially as I take great care to make the details about the space and its amenities clear in my listing. It is a room that many use for young children or for a family helper/nanny, with a single bed made up with the same high-quality sheets as the rest of the rooms, and its own washroom, including shower. In my listing I have always provided a layout of the entire condo, with the room marked with a blue outline, as well as the positioning of the washer/dryer stack and TV. In the description for that layout, I do describe the photo: “Green marks the single bed, red marks the television. The X shows the washer dryer placement.” The next photo clearly shows the bed, the washroom through the door, and the washer/dryer. There were no attempts made to hide the aspects of the room in that photo, and the description below it states: “The fourth bedroom is the "helper's" room. With a single bed, its own TV with Netflix access, and a bathroom with shower, sink & toilet, this is a great room for helpers or for young children. You will find a bedrail, booster seat, and stroller here.” I am sorry that the room was not as expected. In all sincerity, I would be very grateful if you might share with me any way that I could change or add to the listing to make it clearer. I can assure you that this room is well used by our guests and only once before have we had this misunderstanding. I would very much like to avoid this sort of disappointment in the future. Once again, I am grateful for your kind words, Mohamed. Your description of the property and your enthusiasm for your stay was truly appreciated. You were wonderful guests and I do hope you will consider returning in the future.

The accommodation is unbeatable for my taste, the complex has a very good location, 5 minutes from 5th Avenue by car, the pool is incredible and the beach is beautiful and quiet. The complex has a mini supermarket that helps you out. If you're going with children, it has a playpen and stroller at your disposal. During our stay there was a problem with the electricity, due to a storm that had occurred. Since it was not going to be restored soon, she did everything possible to keep us comfortable and moved us to some apartments across the street that did have electricity. She and Andres went out of their way to make this happen. My experience was very good, only because of that detail with the electricity, which we understood was beyond her control, and overall, they did everything possible to solve it. I would suggest that the complex have a power plant to avoid these situations. Overall, an excellent experience, I would definitely come back.

Loading...