Cathryn

Reviews

39 total reviews

97% rated 5★

39 reviews

4.95

2017–2026

39 reviews

5BR Villa in Puerto Vallarta

Erika

Excellent, 1 month ago

We had an amazing stay! The home was exactly as described—beautiful, spotless, and very well maintained. The peaceful ocean view was absolutely breathtaking and made our stay even more relaxing. Check-in and check-out were quick and easy, and the staff went above and beyond to make us feel welcome. A special thank you to Carlos, who made us feel right at home and even helped carry our luggage up to the third floor. Everyone was friendly, kind, and incredibly helpful throughout our stay. We truly enjoyed our time here and would highly recommend this Airbnb to anyone looking for a relaxing getaway. We can’t wait to come back!

What can we say but everything from the UNBELIEVABLE staff to the breathtakingly beautiful home was simply perfect. Carlos & his crew warmly welcomed us and treated us to a tour & all of us were blown away by the home & the views - every BR, the decks, pool area, and dining area EACH had magnificent views of the bay. We had a wonderful week enjoying the unmatched service from the entire team. Carlos could not have been more helpful, kind/attentive pretty much every minute we were awake. He attended to every possible detail anyone could have imagined. He was THE BEST & if we decide to return, half of the reason would be him! The meals prepared by Luis were outstanding. They extremely tasty & prepared beautifully. Sam/Gibron made sure the home was in great shape (the grounds were beautiful) & they couldn't have been happier guys to be around. Theresa & Elisabeth ensured the home was constantly immaculate. Hang on to that crew for sure! Thanks to all for making our week unforgettable

The chef, staff were amazing but… We paid a $1,500 security deposit in the event of major damage. Our group consisted of responsible adults on a family trip, and we took great care of the home. After checkout, the host sent us a photo of a tiny chip on an outdoor chair and stated they would be billing us for it. Considering we spent nearly $8,000 on this stay, it felt extremely petty to pursue a charge for something so minor, especially when normal wear and tear is expected in any occupied home. We also were not given a walk-through of the outdoor patio at checkout, so we have no way of knowing whether the chip was even caused by us. The hosts mentioned they would obtain an invoice for the “damage,” yet several days have passed with no update. It appears they may be waiting for the review window to close before sending the charge. I’m writing this review to make future guests aware: despite paying premium rates, you may still be charged for insignificant, everyday wear-and-tear items

Host Response

Dear Hannah - we are glad that you found the staff and chef to be amazing. As to the concerns you express, please note that you were never charged a security deposit. Our contract notes that no deposit is charged when you rent through a portal such as Airbnb (we charge a deposit only in the case of rentals made directly with us). The staff always inspects the home upon guests’ departure and informs us of any damages. There were several damages reported after your visit, most of which we chose to absorb as immaterial or difficult to value. However the wooden chair foot that was damaged (and documented in a photo taken the day you departed) is part of a set of custom made furniture for the patio which now needs a repair. We are getting several quotes to get the best possible price and of course, to get an invoice, we have to schedule and complete the repair. We have had successive guests at the home and cannot complete the repair until the home is unoccupied. We try to keep our rental rates low relative to the quality of the villa and the services provided but we cannot absorb all the damages to furniture and property that occur. We also try to charge the minimum amount for those damages, when they do occur and, as noted, ignore smaller damages such as those that we also observed after your visit. We hope this helps to explain our policies on charging for damages.

Exquisite! Having the opportunity to spend a memorable time with your family is always a dream come true. Staying at Shangri-La at the same time is beyond belief. The villa presented elegance and luxury at its best…shear perfection. The view, magnificent. The staff was meticulous, attentive and accommodating. Every attention to detail was splendidly choreographed. This demands a repeat.

This home is truly paradise and, if anything, the photos in the listing undersell it. The staff was incredible as well as amazing at their jobs. We felt so welcome and comfortable and we all enjoyed our stay so much that we are already trying to plan a return visit. Thank you so much to Carlos, Danny, and Lucia for everything you did to make our stay beautiful and thank you Nicole for all the suggestions, scheduling things for us, and trip coordination!

Our stay at Casa dos Cisnes was wonderful. By far the best Airbnb we have stayed at. The villa itself was breathtaking. Pictures do not do it justice. The views from all of the balconies were amazing and we found ourselves taking pictures of the sunsets every night. This was particularly special for me as I proposed to my girlfriend on our second night on the highest balcony off of the master bedroom. We enjoyed the pool everyday, morning and night. Thanks again to Carlos for making us feel at home and helping out with anything we needed during our stay. And thanks to Danny for preparing an amazing array of meals throughout the day. The hospitality was top notch. Additional thanks to Lucia and her crew. This house was spotless and the bedding was not only fresh, but more comfortable than anything we have ever experienced. We cannot wait to book again in the future and relive what was an amazing vacation and proposal destination.

The pictures do no justice for this tropical haven. Every detail of every room was immaculate. Carlos and Danny kept our stomachs and glasses full at all times. Make sure that you chat about groceries on the first night with the house manager so that everyone is on the same page. There is a cultural / language barrier and you must ensure that everyone has the same understanding regarding money being spent on groceries. Do not book a tour with PV Marine Tours -- they bamboozled my group of nine. Take ubers into town for shopping and dining as they are extremely cost efficient. Have Carlos book you a van taxi for extended group jaunts. The food that Danny prepared was better than any meal that we ate in town. Spend as much time in the pool as humanly possible and watch every single sunset from your terrace. I will certainly be back again in the future.

This place was absolutely stunning. I can not say enough about Carlos and Aaron who were our butler and chef. They took care of us like royalty. The villa itself is breathtaking. There was so much detail that went into making this place as beautiful as it is and it truly shows. The villa is not far from town so taking an Uber was a breeze. The pool area is such a nice touch. Overall, we were extremely impressed. The entire trip exceeded my expecations and so much of that had to do with the wonderful experience we received at the villa. I don't think we could have been taken care of this well even at a 5 star hotel. Do not hesitate to book this! You won't regret it. The host is super responsive and willing to set up transportation from the airport. She also recommended some of her favorite restaurants which we did visit and they certainly did not disappoint. I have already recommended this stay to many friends and family. Thank you Dos Cisnes team!

Staying at Casa dos Cisnes is an experience everyone should have at least once in their lives! The house is as comfortable as it is luxurious! So much space to enjoy and designed to give everyone a sense of privacy when desired as well as large common areas to gather. Our party of four couples each enjoyed their own suites. The remaining unused bedroom was the ideal spot for the couples massages that the host helped to arrange. The house staff was wonderful! All were pleasant and genuinely concerned that we enjoyed our stay. The chef prepared meals were better than anything we could have found in town. The attendant/waiter/bartender/concierge - Carlos was invaluable. Lucia, Yesica, and Daniel kept the house spotless and provided fresh towels, fresh bedding, and light laundry service daily. I definitely recommend this property!

Our group of friends have traveled the world together and stayed in some very nice properties. Our group is easygoing, however, can be very particular when it comes to amenities. This property was the nicest Airbnb we have ever stayed at. Quiet location just a short/cheap Uber ride to Old Town and Zona Romantica. If you are in good shape, you can walk downhill to the beach or into town. it's a bit of a steep walk back up, but doable. Felt very safe. The property is impeccable. Everything is in working order including A/C, beautiful plants, and wonderful pool area and workout room. The property allows 10 people. and provides lots of space. 5 stories of luxury. The pool deck may feel crowded with 10 people, (there were only 5 of us) but the view and poolside bar make up for the smallish pool deck. Lastly, the staff was amazing. Chef Aaron, Butler Carlos, Housekeeper Lucia. 5-star staff. Amazing food and service. We will be back. Thank you for an amazing experience.

Neither words nor pictures can capture how stunning and magical this home is. Throughout our stay, our party of 10 could not stop asking each other “is it the lighting? Is it the the attention to detail in the design of the home or decor? Is it the diligente care provided by the staff who each day went above & beyond to ensure our needs were met?”Certainly all of the above and more. Details prospective renters may find helpful: beds/linens/furniture were comfortable for all our backs/hips. Chef Aaron’s food was masterfully prepared & exquisitely flavored, food allergies & preferences were expertly accommodated. Solar heated pool was warm & spacious enough for all 10 at once. 10/10 for AC in bedrooms & TV/family room but it can get hot in the dining/living rooms & stairwell/halls (seasonal pricing adequately accommodates for this). As the majority of the home is open to the tropical air, you can expect geckos & the occasional insect visitor.

Our family can’t say enough great things about Casa Dos Cisnes. We felt right at home as soon as we arrived! From the amazing food, the impeccable service, and the idyllic surroundings, we would come back again and again! The attention to detail blew us all away and made it super easy for us to just enjoy our vacation together! We had so much fun getting to know Carlos and Aron since we spent so much time with them and just thoroughly enjoyed the entire staff! Whether we were poolside lounging, getting massages, or reading in the study, it was nice to have so many places in the home to relax and enjoy ourselves! Thank you so much to everyone for making our 28th wedding anniversary so very special!

This is an amazing house. Very beautiful and comfortable. We rented to celebrate a birthday and it was perfect. The view is amazing. The pictures on the listing do not do it justice. On top of this amazing house is an amazing staff, that cooks, cleans and provides concierge service. You will absolutely love them. The house is situated high up in the hill. You sacrifice being “in the middle of things” but the view and house more than make up for that. Plus it’s only like $5US to get to the Romantic Zone. I recommend this house 100%.

10,000 square feet of pure bliss! This home is even better in person than in pictures! The staff and chef were ready for us upon arrival with our pre ordered meals and drinks and up until the day we left they were always available and attentive. Chef Rueben cooked up plenty of delicious meals throughout our stay and Juan Carlos was an amazing host to us. We can’t thank them enough. Luxury 5 star experience!!! The rooms are more than spacious. Each unique with its own special touch. We had a group of 10 and everyone felt more than spaced out in this home. The views are breathtaking and we basically pinched ourselves every morning waking up. The pool was also a great size! One thing I thought looked small in photos but I was wrong. I highly recommend staying here you won’t regret it!

We came to PVR to celebrate my birthday and couldn’t have picked a more breath-taking home to make memories. The entire team treated us like family, especially Carlos and Ruben. Town is only 10 minutes away, but you could easily have an amazing vacation without ever having to leave the property. We’ll surely be coming back in the future! This is the place you’re looking for! P.S. There’s a very, very small beach a short walk down the hill BUT you’ll want to get an uber to the larger beaches (both LGBT and “family-friendly”) toward town.

This is a magical place. Come to the Casa! The home is impossibly fancy, but still warm. The rooms have beautiful appointments and furnishings. The views are gorgeous from almost every room. The tilework is astounding. But mostly- the staff is magical. Carlos, the butler and server, was so warm and kind. Alonzo’s food was so fancy and tasty. The maintenance and maid staff were warm, with beautiful work. Get your friends and family, everyone get a book, and just go. It’s the best.

Casa Dos Cisnes far exceeded all expectations. From when I booked the house, the property management company was excellent with communications and quickly answered every question I had. When we arrived, the staff at the house were incredible - friendly, helpful, kind, funny, and just tremendous in every way. All of Chef Ruben's meals were incredible, Carlos was remarkable and so nice, and the cleaning staff went above and beyond in every possible way. We never needed anything because the wonderful staff at the house was always there to help us with booking taxis, bringing us drinks, helping us decide on menu plans for the week, and just generally being phenomenal. It was so hard to come home today. The location of the house (on the top of a hill) cannot be beat - I've never seen such beautiful views in any place I've stayed in Mexico or otherwise. Carlos and the whole staff made sure that our trip was unforgettable. We cannot wait to go back one day soon. Thank you again to Cathryn, Nicole, and the entire staff at Casa Dos Cisnes! You all made our first post-covid trip an amazing one.

I had my bachelorette trip here with 5 of my girlfriends here and we had the absolute best time. We felt extremely safe, which was important to us but the best part was the service. Carlos, the house manager, was extremely attentive and the Mario, the Chef, made the most extraordinary meals. Not to mention the house itself is beyond magical. It was so nice to come back after a day of hiking and zip lining and relax at the pool with a cocktail. We all came home and still can't stop talking about it.

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