Verónica

Reviews

Superhost

190 total reviews

85% rated 5★

190 reviews

4.83

2019–2026

190 reviews

4BR Villa in Cuernavaca

Andres Caleb

Excellent, 1 month ago

Everything excellent

We had a very pleasant weekend. The house was very clean and functional, with very good spaces in the living room, dining room and in the barbecue area, which is in very good condition. Very clean bedrooms and bathrooms. The garden is very large, very nice, and in excellent condition. We were able to play games without fear of getting hurt, since the grass is not only very well maintained but also very level. The pool water is clean and at a very good temperature, as is the jacuzzi (with very warm water at all times). The only issue is that the jacuzzi mechanism didn't work, which would have allowed us to enjoy it even more. The neighborhood where the house is located is very nice and quiet and has security surveillance. Verónica was very kind from the moment of booking until the end, in addition to being very responsive to our requests regarding both check-in and check-out times, and being attentive during our stay. Thank you very much. From the moment we arrived, Mr. Jesús was very kind and attentive.

Host Response

It's nice to know that you enjoyed your stay at Casa Sumiya. The listing doesn't say that the house has a Jacuzzi. We don't offer it precisely because the pump has been burned out on several occasions, and it's very expensive to have to replace it every time someone isn't responsible. That's why we prefer not to offer it anymore and just fill it with hot water in case you want to use it that way. Thank you for your feedback. I hope you come back soon!!

An incredible experience from start to finish! From the time we made the reservation, the host was extremely communicative, pleasant, and attentive in the days leading up to our stay. On the day of check-in, it was very easy to contact her to find the place. Once in the house, we immediately felt happy. It completely exceeded our expectations and is even nicer than what you see in the photos. The house is beautiful and, in addition, the place has a person who was always looking out for us and helped us with any issues. Totally recommended!

Host Response

It was a pleasure to welcome you, Ileana. Thank you for trusting us. Regards!!

Veronica and Jesus' service is extraordinary. But the house is not ready for summer in Cuernavaca. I understand that it doesn't have air conditioning, but the ceiling fans are very small, tall and old, and they no longer move air. In the rooms, there's a ceiling fan and one that they give you that I think was one of the first fans that existed in Mexico. They don't provide ANY AIR. The heat at night is unbearable, no matter how much they tell us that in the summer, the heat… an air conditioner from the supermarket for $200 pesos is more than enough. These didn't do that. Veronica was very unresponsive about this. She immediately tells you that the listing doesn't mention air conditioning (which no one disputed) and that she responds quickly and provides games for children... (she doesn't understand that these are different things; the house is not designed or suitable for the normal summer heat in Cuernavaca. And the rooms don't have curtains, so either you go with people you really trust or you close the windows and melt… or wait for winter 🤷‍♂

Host Response

Damian, my mostly 5-star reviews and my status as a Superhost for several consecutive years speak louder than a thousand words. I did everything possible to ensure you had a pleasant stay by being attentive and responsive to everything you requested, but guests like you are impossible to please. All the fans in the house work and are in good condition; otherwise, all the guests would complain about the same thing. Your demands, such as receiving the groceries before you arrive, the inflatable mattress for the girls to sleep together, and the fans blowing cold air, I regret not being able to fulfill, and I'm sorry that this bothered you. Good luck to the hosts who have to deal with your demands and bad manners.

A very pleasant experience, the house is very spacious with each of the features mentioned; if you are going as a family, it is the right house. Each four has its privacy and what is necessary. The garden and pool are extremely comfortable and spacious so that everyone could be where they wanted. Both Veronica and Jesus were very attentive. From the beginning, Vero responded quickly to any questions we had. The only drawback I would mention is the pool🥺, the water was cold. Although the Jacuzzi did heat up. The pool was not wider and that limited everyone's enjoyment. Other than that, it's a very, very comfortable place to stay and I would return 🥰

Host Response

Thank you for your comments Vane, we will take them into account. The pool is large and with the solar heater we do depend on the weather, that is why we specify it. I appreciate your understanding and I hope you will return soon, now that the pool is at a very good temperature. Thank you for being good guests!!

The house turned out to be better than what was shown in the photos. All rooms are duplexes, with a mezzanine that allows an entire family to stay in each one without feeling cramped. The garden is very large and very well maintained, and the pool and jacuzzi were a source of continuous fun for the 8 children we brought. The 2 meals we prepared on the Argentine-style grill with burgers and roast beef were a resounding success. The icing on the cake was Jesus, the caretaker of the house, who was always very attentive and helpful to our needs. There is no doubt that it will be my official weekend accommodation every time I return to Cuernavaca.

Host Response

Glad to hear how much you enjoyed the weekend, happy to welcome you again, it's your home, greetings!!

My extended family gathered for five days at Veronica's. We all traveled to Cuernavaca from abroad expecting to relax for a few days and enjoy each other's company and this place proved to be ideal! The place is in a very safe location, walking distance to Hotel Sumiya, is very clean and spacious. All the rooms were clean and spacious, and the common area under the "palapa" was the perfect spot to hang out, grill, and eat. The parking area has space for up to four cars. Verónica is the ultimate hostess, very prompt to reply and extremely cordial and professional. Thanks for helping us enjoy a memorable get-together!

Host Response

Guillermo, thank you for choosing us. It was a pleasure to welcome you for such a special family celebration. Come back soon!!

4BR Villa in Cuernavaca

Guillermo

Excellent, 1 year ago

Excellent place to spend a few days with your family. The pool and hot tub have a very good temperature. The garden is very spacious and pleasant. Lucy, the cook, prepared everything delicious and with a great attitude. The house is in very good condition. We had a wonderful time. Vero was always attentive and answered all our questions. We will definitely be back.

Host Response

Thank you for your comments Guillermo, it was a pleasure to welcome you at home, we look forward to seeing you soon, regards.

The house perfectly matches the description, everything was extremely clean, tidy and with excellent maintenance. Veronica was always attentive to any questions and was very flexible. Lucy and Jesus are excellent people, they helped us a lot with everything. My family and I had an amazing break and we will definitely be back.

Host Response

Thank you Cinthia for being very good guests, we loved having you, come back soon!!

Great experience! The property was clean and nicely decorated, the location was perfect and the host was very attentive. Everything was great, from check-in to checkout. The property had all the amenities we needed and more. I highly recommend this Airbnb to anyone looking for a comfortable and relaxing stay. We'll be happy to come back!

Host Response

Thank you for your comments Lore, we'd love to receive them again, come back soon!!

4BR Villa in Cuernavaca

Marlene

Repeat guest

Excellent, 1 year ago

An excellent place to spend the weekend with the family

Host Response

Thank you for your feedback Marlene, we loved receiving it.

4BR Villa in Cuernavaca

Karen

Excellent, 1 year ago

Amazing place, spacious. Spectacular Jacuzzi, it is appreciated that each room counts with its bathroom

Host Response

Thank you for your feedback Karen, hopefully they come back soon!!

In general everything is fine, just that the house, the jacuzzi and the pool are a bit of maintenance, it would also be convenient to fumigate from time to time so that there are not so many insects.

Host Response

Thank you for your comments Mauricio, we will take them into account, I hope you'll have commented on me during your stay since you did not answer any messages that I sent you, which gave me an impression that everything was fine during your stay.

The house complies with what it promises in the photos, it is quite spacious, well distributed, with good maintenance and have all the necessary amenities, such as utensils in the kitchen or towels. Veronica was attentive to needs and responding to messages. Jesus supporting whatever is needed on site and quite attentive to make the stay pleasant. Excellent option that we will definitely consider on a future visit.

Host Response

Thank you for your feedback Juan Carlos, we would love to welcome you again, greetings!!

The property looks just like in the photos. It has plenty of room, the rooms are large, the kitchen has everything you need to cook, and the patio is the star of the property. The patio has a beautiful swimming pool, outdoor bar, and an excellent grill. The property caretakers, Jesus and his family, are very attentive and always willing to help. Although the caretakers are extremely friendly people, it was never mentioned that they live on the property. We never feel completely private and wish this would have been mentioned in the description of the property. Thank you very much for your stay!

Host Response

Jesus the housekeeper is in charge of cleaning the pool and garden every morning, his home which is in the back of the house and is totally independent and does not have access to the main house, he stays in his home when guests hire his cook wife and he is asked for favors such as turning on the barbecue or the fire, or some details that guests need for their convenience, if you had mentioned that you were bothered or uncomfortable with their presence, I would have asked her to retire, the esta to help in what they need and normally all the guests thank him for being so helpful and attentive to always help them with respect, most guests thank you very much for their help as you can see in the reviews.

A very comfortable, spacious, very well equipped house. Great to be with your family. Very functional because each bedroom has its own full bathroom. Don Jesús, who gives maintenance, by living next to the house, is always on the lookout and willing to support everything. This is greatly appreciated.

Host Response

Thank you for your feedback Emilio, I'm glad they enjoyed their stay. If we have an iron and a hair dryer.

Our stay at this Airbnb in Sumiya was just amazing! The space was exactly as shown in the photos, cozy, well decorated and with a lovely atmosphere. The cleanliness of the place was impeccable, which made us feel very comfortable and welcome from the moment we walked in. I would recommend this place to anyone looking for a place to stay in Sumiya. Wouldn't hesitate to book here again in the future! Thank you Don Jesus and Verónica for making our visit an unforgettable experience!

Host Response

We'd be happy to host you, Gustavo. Thank you so much for your feedback!!

The house is beautiful in every way, from the location to the rooms and the pool. Veronica is super friendly and is always attentive to everything you need, as are Mr. Jesús and his wife, who, by the way, cooks delicious food and always has a big smile ✨️😊 The pool is perfect. We thought that since it only had solar panels, it would be cold, but we were really surprised that the temperature was always very comfortable, especially with the heat. The rooms are very spacious and impeccable, so the whole family enjoyed it very much. I just think it would be good to add a standing fan in the downstairs room because the heat gets trapped a little around the king-size bed, but other than that, everything's amazing. ❤️✨️ It's definitely an ideal place for large families. They'll enjoy it a lot.

Host Response

Thank you Mariel, that well you enjoyed your stay, I will take into account your comments, greetings!!

Veronica's place is amazing! Very spacious, comfortable and complete, everything is in very good condition and the cleanliness generated is excellent! The subdivision is quiet and feels safe. Veronica is a kind and accessible host The attention during the stay was unbeatable and definitely a PLUS! Highly recommended, I'll be back for sure!

Host Response

Thank you for your feedback Nallieli, I will take them into account, we would love to welcome you back!!

4BR Villa in Cuernavaca

Marlene

Repeat guest

Excellent, 2 years ago

A clean comfortable space totally according to the photos, it is worth the 100, we will definitely be back. The treatment is Don Jesus is a plus!

4BR Villa in Cuernavaca

Eduardo

Excellent, 3 years ago

An excellent place for any type of plan! Thank you very much, Veronica

Very comfortable to spend a few days with the family, only the pool water is very cold and unfortunately due to Telmex problems we were without Internet for two days, but other than that the place is very comfortable

Host Response

Suxs, thank you for your comments. We are sorry that there was a Telmex failure due to a network repair, since the failure was in the entire subdivision, which caused us to be left without internet for 1 day and a half. I am very sorry for the inconvenience, it was something out of our hands that we could not solve. I will take your comments into account. Thank you!!

4BR Villa in Cuernavaca

Alejandro

Excellent, 3 years ago

Beautiful house in a quiet and safe place.

I thought the house was very nice, with a very good garden and space for cars. The subdivision where the house is located is perfect for walking and very safe. The only thing I would say is that the pool water is too cold, making it almost impossible to enjoy. It also needs a little light at the back of the garden. Apart from that, everything was amazing!

Host Response

Thank you for your feedback Alexis, we will take steps to improve those details.

4BR Villa in Cuernavaca

Nat

Repeat guest

Good, 3 years ago

Veronica has a service for a quick and easy check-in. The only thing is that the pool does not have a heater and let's say that since October the water is cold. Although it has a jacuzzi with hot water, it is not enough if there are more than 4 people. The house is always very clean and the rooms always have everything. The terrace part is very good and spacious, it fits up to 5 cars in the parking lot, it has a kitchen and accessories. Thank you for your welcome

Host Response

Thank you for your comments Nat, unfortunately there was bad weather and that affects us with the solar heater since we depend on the weather, I will take your comments into account and I hope we can receive you another time.

4BR Villa in Cuernavaca

Pablo

Excellent, 3 years ago

excellent!

If you are looking for a house for large families like mine, this is the perfect house, there were 16 of us and we all fit perfectly well in the rooms. The kitchen, living room, and dining room also have enough space to be very comfortable. The house is very clean and all the services are working 100%. The barbecue and bar in the garden area is a 10, as well as the pool and jacuzzi. Communication with Veronica was always excellent, I would definitely rent this house again.

4BR Villa in Cuernavaca

Pablo

Excellent, 4 years ago

Excellent service from our host, Verónica. The house is inside a nice and safe residential complex. The house is huge, just right for a large family. I highly recommend it.

4BR Villa in Cuernavaca

Monica

Excellent, 4 years ago

The house is very comfortable, clean, with everything you need for a pleasant stay. Excellent host. The house manager is always attentive. We'll be back very soon.

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