Dear Cyreese,
Thank you for bringing your concerns to our attention. We would like to address each of them comprehensively.
1. **Scorpions**: Costa Rica is a tropical country where scorpions are naturally present. However, the species here are non-venomous. We regularly fumigate our property to minimize such encounters, but there is always a slight possibility of their appearance. In your case, and the only time these have appeared in our beach home, only two scorpions were found. Our housemaid thoroughly inspected the entire home after you left, and no additional scorpions were discovered.
2. **Immediate Action and Refund**: As soon as you informed us of the situation, we contacted Airbnb and requested a full refund on your behalf. We did not ask you to vacate the property during the midnight hours; however, you told AirBnB that you wanted to leave immediately. Instead, we offered for you to stay until the morning at no extra charge. You actually stayed until 9am. Additionally, you moved all our heavy mattresses to the living room area and left them there.
3. **Side-by-Side**: Our listing does not advertise the Side-by-Side as available for personal use. However, we will update the listing to specify that this vehicle is available at an extra cost.
4. **Neighboring Construction**: We cannot control construction activities on neighboring properties. The construction site across the road has minimal impact on our property, which is fully fenced. The workers would have to cross the street and deliberately peek in to see inside our property.
5. **Efforts to Accommodate**: From the moment you arrived, you expressed several concerns, and we made every effort to meet your demands and accommodate you. We have never had issues with any of our previous guests, and we handled your situation with the utmost care and responsiveness.

We hope this clarifies the actions we took and the conditions of your stay. We strive to provide a pleasant experience for all our guests and regret that your stay did not meet your expectations.
Best regards,
Laura

Laura

The place

Casa Marañones