Maria Fernanda

Reviews

Superhost

43 total reviews

88% rated 5★

43 reviews

4.84

2022–2026

43 reviews

5BR Villa in Tapalpa

Marcela

Excellent, 1 month ago

Everything is excellent. The house is beautiful and super clean. The location is perfect. You feel safe and calm. The garden and common areas are very spacious and very nice. The people who are there to take care of the house are super helpful and accommodating in the kitchen area. The entire stay was perfect!!! 🤩 🫰🏻 100% recommended!!

The house is nice, it's clean, it has good amenities, however there are two people who are there full time, one in the kitchen (consuming the food you brought) and the other next to you and your family, meddling in the conversations. As soon as you arrive they pounce on your groceries and "store" them in places that only they know, they offer you X activities such as private massages 😠 In short, if you go with the idea of resting, relaxing and talking with your family, it is impossible because these two people are just there meddling where no one speaks to them. When they help you cook the food you brought, everything was prepared, they take it without letting you know. With these two people, zero privacy. Otherwise the nice house But I'm not renting it again.

Host Response

Hi Vianey, we are very sorry about this situation, however our support staff has been in the house for more than 4 years and if you read the reviews in the vast majority, you will see that they highlight their excellent service. Our only instruction to them is to assist you and help you with whatever you ask (for example, they were asked to make the roast meat). If you didn't want them to be with you, it would have been very easy not to ask them to cook for you and to give you privacy. It is important to clarify that you rented the house from us saying that you were going with your children, however in messages on WhatsApp you tell us that you were going with seventh and eighth grade architecture students and you had to do projects with them that you are going to integrate into the university (it clearly says that the rent is only for family use), in addition to telling us that you had to go to another house to talk privately with your kids, a rather strange situation if they are just architecture topics and as simple as asking them to leave. The subject of the massages (which is a person we hire daily and provides excellent service) was surely done to give them better attention, in addition to the fact that in the Welcome Book that is at the entrance, their phone number is included as part of our recommendations As I mentioned on WhatsApp, we are very sorry for the situation, and I reiterate that we can offer you a discount on your next rent for the bad time you may have had I look forward to hearing from you Greetings!

What we liked the most, was the tranquility of the place, the spaciousness of the cabin in all its spaces. The garden so spacious to be able to play boys and adults. The brink and slipper for small children like my son and nieces was amazing. The ping pong table and pool table ideal for entertaining. José Alfredo's attentions excellent, always attentive and helping to make our stay comfortable and pleasant. If there is something that could improve the cabin; it would be in the kitchen, that there were containers to store food, maybe also a change in cazuelas, since many of the meals stuck in them. Everything was actually great in our stay. Segure, come back and for more days. Thank you.

You can enjoy the scenery from the moment you arrive, and the area is safe. A very beautiful cabin, better than the photos. All our relatives were very comfortable and are already planning to return haha. Alfredo and his wife were very kind and helpful during our stay. Definitely a plus. Maria Fernanda is very helpful and friendly, always attentive, in addition to being flexible with the schedule due to our times. We are very grateful for the experience. We will definitely be back.

5BR Villa in Tapalpa

Hector

Excellent, 3 years ago

Excellent option for vacations with family and/or friends. It complies with everything described. We will definitely be back. The attention of the staff was very good, as was Marifer's.

Host Response

Thank you very much for your feedback, Hector. We look forward to seeing you soon! Regards

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