Gaby

4 Bdrm House with pool at Hacienda Pinilla - Houses for Rent in Tamarindo, Provincia de Guanacaste, Costa Rica

Hacienda Pinilla

It was a pleasure to welcome you. We look forward to seeing you in the future!!

Thank you for sharing your experience and feedback. We're glad to hear you liked the house. We're sorry to hear that some aspects have not met your expectations. We would like to inform you that the house has several spare towels, both for the pool and inside the house, so that our guests always have clean towels available during their stay. As for the ice machine, this is an additional service we offer our guests as a courtesy; it is not mentioned in the listing description. However, we are sorry that you were unable to get it working. On the table by the front door, you will find the welcome book with instructions for the house, including how to use the ice machine. The machine was checked both before and after your visit and is working properly. Also, throughout the stay, it was always possible to contact us via WhatsApp or Airbnb to address any questions or needs. Regarding the shower, due to the water stain caused by the calcium in the water in coastal areas, it may look dirty. Therefore, we are going to remodel that area so that it always looks its best for our guests. We sincerely appreciate your feedback, as it allows us to continue improving the experience for our guests.

Gracias por tu visita y por tomarte el tiempo de compartir tu experiencia. Lamentamos que el espacio del alojamiento no haya coincidido totalmente con tus expectativas. Procuramos que tanto las fotografías como la descripción reflejen el espacio de forma fiel para que cada huésped sepa que esperar . Valoramos mucho tu comentario y lo tomamos en cuenta para seguir mejorando la claridad de nuestro anuncio. Nos alegra saber que la mayoría de nuestros huéspedes califican positivamente la experiencia, lo cual se refleja en nuestro promedio de satisfacción.

Gracias por su comentario. Nos encantaría volver a recibirlos en nuestra casa nuevamente y esperamos poder brindarles una experiencia aún mejor en su próxima visita.