Stefano

Reviews

Superhost

48 total reviews

94% rated 5★

48 reviews

4.83

2025–2026

48 reviews

5BR Villa in Valle de Bravo

Alfredo

Excellent, 4 weeks ago

Amazing get away with the family, everyone really loved it

We had a really nice stay. The house was beautiful, clean and comfortable. The host was very communicative, always available to answer questions and respond to messages. I would definitely stay here again and highly recommend it.

A very nice place, just like the photos! The host was very friendly and attentive to us. The clean and comfortable place. We had a great time these days.

Host Response

Magaly thank you so much for your feedback! You and your family are always very welcome! Have a great week

Great hosting experience. The information and guide prior to arrival were super clear, making everything easy from the moment we arrived. The house is spotless, with first-class facilities and a beautiful garden. The beds and showers are spectacular; they allowed us to really rest, even while traveling with a two-month-old baby. The hot tub works great and adds a lot of value to the stay. We would definitely come back, whether as a family, with friends, or for a creative getaway.

Host Response

Joanne, we really appreciate your comments about your experience at the house. It will always be a pleasure for us to assist you, and this is your home :)

A truly spectacular property. The architecture boasts a flawlessly executed contemporary eco-luxury aesthetic, where wood, clean lines, and integration with nature create a sophisticated, warm, and deeply harmonious atmosphere. The design creates a sense of exclusivity, with a perfectly executed sustainable vision and absolutely divine landscaping that elevates the entire experience. Also, Stefano's service was excellent at all times. The staff was extraordinary. Definitely an extraordinary place. Thank you.

Beautiful house! Just like in the pictures. If your looking for peace and quite it’s a great place to stay. Just across Monte Alto entrance, where you can hike for hours and very close to bicycle rentals (Living for Bikes), about 15 minutes by car to Avàndaro .

Host Response

Alejandro, thank you so much for your feedback. Your feedback is very important to us, and we appreciate it, as it helps us to continue improving the service we offer our guests. Thank you very much for choosing Casa Itualli as your accommodation in Valle de Bravo. We look forward to seeing you again soon ☀️

We really had a great time. The house is very nice, comfortable, and has everything you need to enjoy your stay. Everything was clean, tidy, and exactly as shown in the photos, which is always appreciated. Also, the atmosphere is very nice, and you feel comfortable from the moment you arrive. The service was very good; they were always attentive and responded quickly, which made everything much easier. Overall, it's a place that is well worth it. We had a very good experience, and we would certainly stay here again. We recommend it without a problem.

Host Response

Iñigo, thank you very much for the comments and feedback you shared with us in your review. Casa Itualli is your home 🐚 We look forward to welcoming you again soon ☀️

5BR Villa in Valle de Bravo

Alejandro

Excellent, 6 months ago

The photos clearly show what you’ll find. Everything was great, except for the noise from the street. But the service from Stefano was extraordinary, and July was always very helpful. We had a great weekend! Thank you so much!

We loved Casa Itualli. We had a very nice time with the family. We were very comfortable and the children enjoyed the hot tub, the fireplace and the garden. Stefano was always attentive and except for a few things that didn't work, EVERYTHING else was perfect 👌🏼 We would definitely consider returning to your home. The location was perfect for us because we were going to Valle and Avandaro at the same time, and being close to Monte Alto allowed us to take nice walks in the woods. Both adults and children were very happy. The house is super spacious and has everything you need to just settle in and enjoy!!

Our experience with Stefano was uncomfortable and worrisome. During the stay, Stefano and a person who indicated that he was part of his maintenance staff were present on a recurring basis around the property, watching the guests, which was invasive and affected our sense of privacy. At an inappropriate time, Stefano took photographs while members of our family, including minors, were using the jacuzzi. This situation generated discomfort and a feeling of insecurity. We understand that Airbnb offers host protections and post-checkout reviews, however, Stefano chose to directly oversee the stay. Subsequently, we were asked to leave the property without being offered a clear solution or a suitable alternative, which caused stress and negatively affected the experience. The incident was reported to Airbnb and the police. There was no collaborative attitude on Stefano's part to clarify

Host Response

As a host, I'm sorry to hear that Fernando didn't fully enjoy his stay. While I respect your point of view, it's important to clarify the facts for future guests in our community. I must point out that the specific statement about me taking pictures of guests, and in particular of minors, in the jacuzzi is false. At Casa Itualli, we deeply respect the privacy of all our guests and at no time were photographs or recordings of him or his family taken while using the Jacuzzi. Our policy and practice have always been to maintain strict respect for privacy. All communication and maintenance visits, including the scheduled jacuzzi heating service, were previously coordinated and authorized with the guest, following the protocols established in the house rules that are shared from the time of booking. The decision to end the reservation early was made after multiple breaches of the community and safety rules established to protect the property and the well-being of all. These breaches included: - Damage to the property and furniture, which affected the operation of the Jacuzzi and other elements. - Failure to comply with pet rules, resulting in damage to furniture and inadequate hygiene conditions inside the property
 - Lack of care with facilities and equipment, resulting in stains and damage to furniture, towels and other items.
 - Failure to comply with safety regulations, such as improper handling of access to the property.
 All actions, including the completion of the reservation, were carried out strictly in accordance with Airbnb's policies and in full coordination with the platform's support team, to whom we provided all relevant evidence. My priority has always been to resolve any situation professionally and within the framework that Airbnb offers. I'm sorry that Fernando had a negative perception, but I must defend my reputation and that of Casa Itualli against this serious accusation. I have fully cooperated with Airbnb in the investigation of this incident and am available to the competent authorities to provide any evidence that proves the falsity of these claims. We cordially invite all future guests to review our detailed rules and to contact us for any clarification before and during their stay, to ensure a positive experience for everyone.

Casa Itualli is perfect for those who want to spend a weekend at ease in Avándaro. Great location, with easy access to Avandaro and Valle. The house is as it appears in the photos. Super clean. Very quiet. Amazing service from Stefano and Ale. 10/10. Super recommended.

Host Response

Alfonso, we really appreciate your comments and feedback about Casa Itualli. It was truly a pleasure to serve you this weekend. Regards.

It's a beautiful house, it has divine architecture, as well as the interior decoration. The jacuzzi is quite large and at an excellent temperature. It has amazing views in every room. Very comfortable to go with several people, it's like a boutique hotel. Ale is super nice and cooks super well, they help you with shopping and that makes everything easier. Recommendations: Use Rappi if you want to buy things, it's easier than any other method. Suggestions for the house: have a full body mirror and a light plant. Sometimes the electricity goes out because of the rain.

Host Response

Ana Rebeca, thank you so much for your comments. We will take your recommendations into account 🙏

It was an experience that ended quite badly. We arrived and there was a bathroom door that had fallen. I reported the situation to the person who was in charge of attending to us at that time (via message, so there is evidence) and she said that she would warn them. From there, I don't know what happened in the communication between them, but when we left, he sent me a message calling my attention for not telling him personally about the door and that I had to pay for it. I told him that the door was already like that and that I did warn him. As a recommendation, I would ask my guest first what happened before making accusations and treating them that way. Pay for the door repair because I don't want to be the one who takes advantage. The property is very nice and everything had been fine, but because of that hostile treatment, I will never return.

Host Response

We thank Mrs. Priscila and her group for staying at Casa Itualli. However, it is important to clarify some points regarding your comment. From the moment the reservation was confirmed, I maintained direct and constant communication with Ms. Priscila. As a host and manager, I live on the land adjacent to the property and personally supervise the cleaning, maintenance, and proper operation of the house before each arrival. The day before your stay, I checked with the service staff that all the spaces and furniture were in perfect condition. Unfortunately, about an hour after your arrival, there was an incident with the bathroom door. This fact was not reported directly to me, even though I was the contact person with whom she had been in communication, but to the cook, who was not present, nor is she responsible for the maintenance of the house. After they left, when I checked, I found not only the bathroom door disassembled and with broken hinges, but also the glass shower door with the same problem in the hinges but mounted in position. Additionally, other damages and situations were identified: • The cushions in the outdoor room were found to be excessively wet and stained, and the jacuzzi's filtration system was clogged due to the careless and unsupervised use of the jacuzzi. • Staff reported that, despite the recommendations and regulations previously shared, the outdoor lights remained on all night. • Check-out was not done at the agreed time, delaying preparation for the next guests. We understand that accidents can happen, and we always seek to provide a solution with the best disposition. However, it is essential that guests report any incident directly and in a timely manner so that it can be addressed immediately, and that the house rules shared before check-in are respected. At Casa Itualli, we work every day to offer a space that is cared for and in harmony with nature, and we will continue to do so for those who visit us with respect and responsibility.

We had a wonderful stay at Casa Itualli. The house is beautifully designed, with a very practical layout that favors family life without sacrificing privacy: each room is spacious and comfortable. The garden is a big plus. Although there are no games specifically for children, ours (5 years old) had a great time running and exploring the space. The bathrooms are excellent: spacious, with hot water and a very good shower pressure. The location is very convenient: just 15 minutes from Avándaro and the lake, and with grocery stores less than a 5-minute walk away. Upon our arrival, Stefano welcomed us with a tour where he explained the house's project, which made us feel even more connected to the place. Alejandra and Esther cooked delicious food for us. Alejandra, as part of the staff, was incredibly helpful and attentive throughout the stay. In addition, Pilar offered us a massage service, which was great.

Great place! The house has a great view of the forest and Monte Alto mountain. The location is good, just 15 minutes from Avandaro by car and with cafes and places within walking distance (on the bike path). There is a little street noise at the entrance to San Mateo, but nothing serious. You still feel at home in the forest, with green views on all sides, as well as the mountain on one side. The garden of the house is super nice and you have pine trees in front. Stefano helped us coordinate everything so that we had kitchen service, cleaning and the supermarket on our arrival!

5BR Villa in Valle de Bravo

Jorge

Excellent, 1 year ago

An amazing stay and Stefano is the best host. You couldn't ask for more. We'll definitely be back

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