Juan

Reviews

Superhost

51 total reviews

100% rated 5★

51 reviews

5.00

2022–2026

51 reviews

8BR Villa in Tepoztlán

Hugo

Excellent, 1 month ago

Excellent house for the weekend

8BR Villa in Tepoztlán

Guadalupe

Repeat guest

Excellent, 8 months ago

An excellent place. Juan and Cloti are super hosts, always attentive and friendly. The house is very large, clean, with very good amenities. This is the second time we have enjoyed being here. Highly recommended.

Our stay was just amazing. From the first contact I had with Juan, everyone was attentive and willing to help us with absolutely everything, even much more than we imagined. The service completely exceeded our expectations. The house and everyone make you feel part of it and you are super comfortable and happy during the stay. My husband, my family and I fell in love, we will definitely try to return!! It's definitely the best Airbnb we've ever stayed in. Juan, the host, deserves a special mention. He was always present, attentive and with the best attitude to support us with anything we needed. Their willingness, warmth and level of service were next level. Without a doubt, an exceptional experience that we would repeat without thinking. Highly recommended!

We spent a weekend with several families with small children and Juan's house was super comfortable with enough space for everyone and it is just like the description and photos. Everything is in very good condition, the spaces are very pleasant to be inside or outside the house. The heated pool is wonderful, as well as the different games to keep the kids entertained. The people who help in the house are very friendly and helpful and cook delicious food. We had a spectacular time and Juan was always attentive to make sure everything was fine. It's a great place to stay!

Host Response

Thank you very much Norma for your review!!! 😊

First juan is an excellent host, kind, friendly, he supported me throughout the process and in everything I asked he was totally accessible Unbeatable facilities, clean large space, pool with good temperature water, everything clean, spaces for walking, playing and having fun, very safe place Comparing with other places where I went here if I would return, nowhere have I returned, with that I think is more than enough description The ladies and gentleman of the house support super friendly and friendly, respectful and hardworking

Host Response

Thank you so much for your feedback! I hope to have the opportunity to welcome you again! Thanks!!🙏🏻

8BR Villa in Tepoztlán

Guadalupe

Repeat guest

Excellent, 1 year ago

Excellent place, spacious, clean, good amenities. Juan, Cloti and the whole team are excellent people, they were always very attentive. A great place!!!

The weekend we spent at the house was great, from the reservation Juan was very friendly and provided the necessary information to be able to reach the house and once upon your arrival the people who welcome you provide excellent service, they are very attentive, friendly and due to your needs, they really make you a comfortable stay. The house is beautiful and has all the amenities it mentions, the pool is heated and every corner super clean. Something I have to mention is that it is the first place where I can't find insects inside the house, that speaks very well of the maintenance offered to the place in addition to its beautiful gardens. Definitely my family and I will be back for a next time.

Host Response

Thank you so much for your feedback Carolina, we look forward to seeing you soon!!

8BR Villa in Tepoztlán

Isa

Repeat guest

Excellent, 2 years ago

The house is BEAUTIFUL, it's impeccable, and the people who help with the service are very friendly. They make you feel at home all the time. Juan is an excellent host, we thank you very much for your attention and we will definitely be back soon :)

The place is amazing from the moment you arrive, the gardens are in very good condition and there are super attentive and friendly staff who are always attentive to the guests. They have a super friendly and playful dog. There is everything you need to spend an excellent afternoon with family or friends. The details in the architecture and decoration make it very special. The pool is always clean and there are some balls to play with in it. The rooms are very spacious and always have everything clean. I would definitely come back.

Absolutely beautiful property! A great place to come and spend time with a big family or group of friends. Big house, lots of bedrooms and beds. Even a poolside casita. Pool is big and heated and the grounds are lush and manicured. The fire pit…a real nice touch! Can’t say enough about how beautiful this property is. Peaceful and tranquil when you need it to be or a great place to celebrate. Juan was very friendly and helpful and was really on top of the communication every step of our stay. The caretakers of the property were very attentive and very nice. We will definitely be back!!!!

Host Response

Hi Kevin!! What a nice feedback, they motivate us to continue doing our best to be able to make Casa Bienteveo a unique place!! I will definitely take into account your suggestion to change the refrigerator to a newer and larger one to save energy and the sink for outside in the terrace. Thank you! We look forward to seeing you soon

The house is very large, clean, tidy, it's just as Juan describes it. Don Ray and Doña Coty are very friendly and always willing to help. For large families, highly recommended Access is easy, nothing complicated. Located in a very safe subdivision. Anyway, everything was excellent. We'll be back soon.

Host Response

Thank you very much Francisco, it was really a pleasure to welcome you!! We'll be expecting you soon!!

Casa Bienteveo is extremely beautiful. Its gardens are beautiful, its pool is very large, and the rooms are very comfortable. If you come with a large group as was my case, this is definitely the best option. The directions were very clear, and you feel very safe because the property is inside a private complex with a security booth. We hope to be back soon!

Host Response

Thank you very much for your comments, Jaqueline!!! We look forward to seeing you soon!!!

8BR Villa in Tepoztlán

Daniela

Repeat guest

Excellent, 3 years ago

An excellent experience. Everything was impeccable and the staff, including Capi 🐶, made our stay a very pleasant family weekend. The place is perfect for a weekend with family and/or friends

Host Response

I'm so glad that you're enjoying the house like this and that even Capi behaved so well!!!

Wonderful experience! The place was wonderful. It is a quiet house, very nice and very spacious, so you can do various activities without a problem. Juan is extremely friendly and very attentive if anything is needed. There's a chance that there will be people to help you during your stay, which makes it extra great. People are very friendly and are there to help you. Excellent service I would definitely stay here again.

The house is truly very impressive. The bedrooms are large and have everything, including towels and accessories. There is also support from the people who can provide service for preparing food and keeping everything clean: the furniture, tables, dishes, pool, play area, campfire area, common areas. The heated pool is truly impressive. Every peso we paid was worth it. My family enjoyed it the whole time, and the camaraderie was unforgettable. This house is very much worth what you pay. Thank you, Juan. You have an extraordinary team running your house: Doña Coti, Don Raymundo, and the two people who support them. Thank you very much. We will be back soon, God willing.

We were looking for a facility or a house large enough with common areas in which we could carry out different integration exercises in order to integrate a team of soccer children together with their parents and their coaches. This location gave us and surprised us first of all for the comfort and distribution of the rooms, the service of the staff and all its common areas as well as the pool, the soccer field in the campfire area and all the green areas in which with the Tim Building team that was not accompanied, different activities could be carried out, achieving an excellent integration of the team

Casa Bienteveo far exceeded our expectations. We took a meditation and yoga course, the place has an amazing vibe! The gardens are spectacular, as well as the house. We really enjoyed the pool. It's super-sized and the temperature is ideal. We were struck by the fact that there is very good internet in all areas of the house, the garden and the palapa. We definitely want to come back for more days. Highly recommended!!!

Bienteveo exceeded all our expectations. The house is beautiful and very functional. All the bedrooms and bathrooms are impeccable. The sheets, pillows and towels are of excellent quality and comfort. Very bright and spacious spaces. There are all kinds of amenities to make your stay enjoyable and fun. The pool is beautiful and has the ideal temperature. Wherever you look, the space is beautiful, full of gardens and trees and very charming. But without a doubt the best thing about the place is its people, from its host Juan who was attentive to every detail and at all times, to Doña Cloti who enchants with her food. Don Ray and Enrique were very helpful and kind to help with anything and to maintain the garden, and Lety and Yamileth kept the place impeccable and clean. I wouldn't change anything about this place. We've found the perfect place for a big family. Thank you Juan for all your attention and to the whole team for making us feel at home. We'll be back soon!!!

Host Response

Isabel, it's really nice that we were able to meet expectations!!! We were very happy with your visit!!! Thank you!!!

8BR Villa in Tepoztlán

Alfredo

Excellent, 3 years ago

We highly recommend staying at the Bienteveo house. The photos really don't do this beautiful house justice. We stayed two nights and really enjoyed the stay. Everything was clean and tidy, the beds are comfortable, the pressure and temperature of the water in the shower is very good, the garden is spectacular, the pool has a good temperature, we enjoyed playing volleyball there a lot. The grill works very well, all the televisions have total play and the wi-fi reaches everywhere. The support staff who attended us at the house were very friendly and helpful. The location was unbeatable since we were a few steps from the event we were going to, and there is a lot of security due to the double booth of the subdivision. We would love to return one day to the Bienteveo house to enjoy a few days out of the city again. Simply fantastic!

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