Rafael

Reviews

153 total reviews

88% rated 5★

153 reviews

4.82

2020–2026

153 reviews

5BR Villa in Cuernavaca

Gustavo

Good, 1 month ago

Very good stay, nice house, but don't forget to bring fans. There are a few maintenance details that would be worth addressing, since the house is worth it... Recommended. The host's response was excellent and clear. Thank you ;)

Huuuuge house! A large family can fit in without a problem. It is a house that needs a lot of maintenance and the photos are not entirely accurate. The furniture is old, the garden is neglected, and the fountains have no water. Lots of cockroaches everywhere; not ideal for children. The bedrooms are very old and there is zero maintenance. There are no mattresses, only futons, and they are placed on pallets. It has great potential, but its maintenance leaves a lot to be desired.

The house is very large, which is convenient if you are traveling with a large group. The garden with a wading pool is simply beautiful and offers plenty of relaxation. The pool is also a very good size, so there are no issues with bumping into each other while taking a dip. I recommend paying for the pool heating service; I didn't, and although we still enjoyed the pool a lot, we were chattering our teeth XD. As a personal tip, bring Ride insecticide, as there are a lot of ants on the streets around the house. Obviously, this is beyond the host's control, but nothing that a good insecticide can't fix. I thank Rafael for all the attention he provided and for being responsive to communication at all times regarding any matter related to the accommodation. We definitely hope to return real soon!!

We enjoyed a wonderful weekend. The house is huge and beautiful. Rafael and Fidel are very attentive. You feel at home. The garden is beautiful and very large. The barbecue area is excellent. I recommend hiring the boiler so that the water is always warm. Overall, this accommodation exceeded expectations for my family and for me. We will definitely return as soon as possible. Rafael, thank you for all your attention.

Rafael is a very good host, he was always attentive to our questions and gave clear answers. The house is very large and has the amenities offered, the best was the barbecue area, it is very nice and well equipped. But it does need a lot of maintenance, mainly the rooms and bathrooms (they are somewhat old). I highly recommend doing a deep cleaning since we found a lot of dust under the "beds" and the mattresses are already very worn out. We couldn't use the splash pad because it was dirty. Regarding the heating, if it needed to be on longer, it was warm-cold and on the last day it was practically cold. We always appreciate the attention of Rafa and his team, always attentive.

The house is amazing, very spacious. Ideal for taking advantage of all the amenities. I recommend paying for the pool heating since you can enjoy it a lot and they also turned it on twice a day which always kept it at a good temperature and without restriction of use. The outdoor areas are also very good, especially for a good barbecue. And I think they have good fumigation control because there weren't that many mosquitoes or bugs Rafael's service was extremely good, he was always very attentive and the answers were very quick and he solved what I asked. Definitely want to go back

5BR Villa in Cuernavaca

David

Not good, 1 year ago

The house is very large, but personally I did not like that the pool is small and that even paying the extra price for the boiler, the water was still cold and the truth is that it needs maintenance (no offense) the house is old. Otherwise, everything in the house is fine I would like to add that by accident we broke a glass window and it was notified and even mentioned that it was going to be paid and sent me a message of what was to be paid (did not show me the note) at 2 days and I asked him to give me time in what I deposited him and he was all day very insistent and very intense that he was paid in calls, messages and on the one hand I understand but never refused to pay him only I asked him time and he was not conscious, in the end he paid what he asked ($3600) to stop being so upset.

Host Response

Hello David, Thank you for your feedback, we will take it into account.

5BR Villa in Cuernavaca

Cesar

Excellent, 1 year ago

Rafael welcomed us and treated us very well, the accommodation was magnificent and the facilities very spacious, I recommend it to spend a few days in the company of friends or family.

The house is a bit old but that delight all the swimming pools the green area the play area to make the meat roasted the temperature of the chapo as it is cold but the one above is perfect for swimming (we ask for the heating) the rooms very well with hot water all the kitchen the dining area the gym very full pufff the truth we had an amazing time and without hesitation we would come back. 2 streets away and Oxxo and about 5 minutes by car the Walmart we were 8 and a puppy will definitely enter the 20 people comfortable and with a lot of space. I love their house and that huge tree is beautiful

5BR Villa in Cuernavaca

Alejandro

Good, 1 year ago

A huge and beautiful accommodation for large families, everyone will have a space if they need it, tranquility and comfort throughout the house, in my case I paid for the boiler to maintain the pool, although it is not kept warm for safety, it will be warm to be able to get in at all times, they have clean towels and sheets for better comfort, nearby there are places to shop or have breakfast no more than 20 minutes by car. At all times the people in charge remain attentive to anything that is required, and they inspire confidence. The house is a large place with spaces for each member of the family, two parking spaces, a main entrance, a playground, spacious and comfortable spaces, clean bathrooms and hot showers. Just as a recommendation, always leave the mosquito nets closed because insects can enter.

The house is very nice and large, just as seen and described in the photos, very nice to spend a few days with the family, it has many amenities such as the game room or the gym. The pool is great, it's covered, so the sun doesn't burn you, the garden area is well-kept and the palapa is ready to use, we used the barbecue and everything was in order. As I said, it has everything you need to spend comfortable days and enjoy it to the fullest. Communication with Fernando was very good, always attentive and willing to help, the area is very quiet and has everything close by to stock up on food and drinks. 100% recommended and I would definitely come back

There's a lot to love: Fidel who takes of the house was great. The outdoor patio space where you spend most of the time, is amazing and like the rest of the home, huge. Well kept garden and grass with splash pool, covered patio with charcoal barbeque and covered swim pool one level up. The house is gigantic and took a bit to take in. Kids loved the games room with two pool tables on the 2nd level. Good enough equipped gym. Our family included 8 and had ample space. Very well located and an amazing restaurant not a block away. On the negative side; the house interior is in clear need of updates and maintenance. 2 whirlpool tubs and neither are functional. There was no salt, pepper, sugar, or pump for the water. A coffee maker is provided with no coffee. These details are below our previous AirBnB experiences in Mexico. Overall, a nice place to spend a weekend or maybe a few days with a large group. Impression for all of our family was, this seems like a party house.

From the beginning, Rafael's attention was very good, the reception was excellent and during the accommodation he was always attentive to any situation. The house is very nice and large, the facilities are very clean as well as it has all the personal hygiene supplies, as well as a very complete kitchen and utensils. The pool is very large, the water is a little cold but is compensated by the hot weather. The two-story game room is the plus. It was a very pleasant stay with the family.

Communication was initially poor, slow to respond even close to arrival date. The attention to the reception was good, good explanation of the house. Nice house and too large / large, the only problem is that they do not clean the whole house and there was too much dust, from the ceiling of the dining room would fall confetti-like paper, the roperos with a lot of dust. The only pool is the one on the second floor, the problem is that they would turn on the heat by parts, the water only when we gave it reasons was at a reasonable temperature. The house is very nice but it needs maintenance and the attention of the hosts more constant. We liked the stay but they can improve a little

It should be noted that the attention is very good, but there are some details The pool that is outdoors, it's a chapoteadero The pool that is roofed, is very locked and the heat is enclosed, this account with boiler, which is paid separately, but I think it is not worth it, because it only gets 3 degrees on the water, it is very imperceptible Besides that the organization of the rooms is half confunzo But from there, it's very nice, they have a giant beautiful tree, and the service is very good :)

5BR Villa in Cuernavaca

David

Excellent, 2 years ago

Excellent place to go with friends or family, very complete in every respect.

5BR Villa in Cuernavaca

Luis

Excellent, 2 years ago

The house is amazing and very large. Quite accessible in terms of schedules and its location is excellent, there is an OXXO, Wal Mart, Sams and about 10 minutes away there is a church with barbecue and snacks. The water is cold, so it is better to hire a boiler (depending on the season), but even without the boiler you can enjoy the indoor pool and the splash pool. It has everything you need to cook a roast pork and have an amazing time, it has a ping pong table and two pool tables, a dart game and many board games, it also has a very good speaker ❤️

5BR Villa in Cuernavaca

Miguel Angel

Excellent, 3 years ago

Amazing place matches the photos, I'll definitely be back

Host Response

Hi Michelangelo, we will definitely be expecting you soon, greetings to everyone.

This will be a completely honest review, hoping that the host will make changes to improve the experience for future guests. I'll start with the good points: The host is excellent. He contacted me one day before my stay to give me directions for the arrival and the address. He added me to a WhatsApp group for any questions that might arise. He was always available and resolved some problems very quickly. Now the NEGATIVE points: We found COCKROACHES ALL OVER THE HOUSE!!! It was UNPLEASANT to the point of running out of the covered pool because there were cockroaches flying over us. The worst experience I've had at an Airbnb in over 10 years of being a user!! The house is very large but it is in very poor condition. Maintenance and better cleaning are urgently needed. The air conditioner in one of the rooms (where I stayed with my husband and baby) makes so much noise that it's impossible to sleep. We didn't have a good time.

Host Response

Hello Mariana, Thank you for your comments. We are all sorry that you will not enjoy your stay at the house. If you had told us this on Friday, we would have gladly canceled the reservation, but since we found out about it through the complaint you uploaded to the platform this Monday, 3 hours after leaving the house, it was already out of our hands.

5BR Villa in Cuernavaca

David

Excellent, 3 years ago

It was amazing. The house is huge and very comfortable. You have privacy, and the heated pool is worth it. I had a great time with my girlfriend and my friends. Thanks to Rafa and his team for always being available.

5BR Villa in Cuernavaca

Lorena

Excellent, 3 years ago

Rafael, Luzma and Fernando are always aware of what is needed. They are very kind people, they helped us with all our needs and kept in constant communication. The service is wonderful and they made us feel like family. Thank you very much for making our experience at your home as good as we imagined.

5BR Villa in Cuernavaca

Alejandro

Excellent, 3 years ago

Excellent place, very quiet, excellent service from the host, highly recommended.

Great hosts. The house is in perfect condition. Super good option if you go with family or friends, we had no setbacks with anything. Only the hot water from the showers takes time to come out, but without any major problem. We paid for the boiler service and it was well worth it. The pool is delicious. It is in an excellent area, zero bustle of people. If you are looking for where to buy what you need in terms of groceries, Walmart, pharmacies, restaurants, etc. are very close. Highly recommended and we will definitely be back.

The house is much bigger than what you see in the photos, it exceeded our expectations. We went in a large family group and were very comfortable, we didn't feel cramped at any time. The house is very well located, in a very nice neighborhood and close to an Oxxo, Costco and WalMart. We swam without having to turn on the pool heater, we didn't really feel like it was that cold. Rafael was very attentive, solved all the questions we had, and was super friendly and accessible the whole time. We did a barbecue one afternoon and it was super comfortable, the barbecue works super well and they have everything for a very father to come out. Overall a super comfortable weekend to spend family time!

5BR Villa in Cuernavaca

Mariana

Excellent, 4 years ago

A great option, the indoor pool and game room are a mega plus

5BR Villa in Cuernavaca

Juan

Excellent, 4 years ago

Very good accommodation, it has everything mentioned in the post. I exceed our expectations. 100% communication

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