Sandor Bela

Upon checking in, I asked Antony, who was very kind, if there was an ice machine. He told me I could take some ice from the machine behind the kitchen. Everything was fine until Wednesday evening. A man named Ramiro, carrying a small cooler, approached me from the dining area, shouting at me in a disrespectful tone, telling me I wasn't allowed to take ice. I explained the situation to him, and he asked me, 'Who told you that?' I don't know how someone so rude can be put in charge of a guest-facing area of the hotel, especially when dealing with an older adult. I really don't know. Other than that, the rest of the staff were very friendly; even on previous days, they helped me with the ice, including the dining room staff.

On the beach, pool and restaurant!