Jeanine

Reviews

116 total reviews

89% rated 5★

116 reviews

4.85

2016–2025

Cleanliness 4.8

Accuracy 4.9

Communication 4.9

Location 4.8

Check-in 4.9

Value 4.8

116 reviews

2BR Condo in Tulum

Malek

Excellent, 1 year ago

Loved the place

Host Response

Malek thank you very much for your visit.

Very nice everything, great place to stay

This was a beautiful apartment located in a small quiet complex in a lovely area of Tulum. The spacious ground floor unit was very clean and well equipped and had comfortable beds and furniture. We loved the convenience of being on the ground level where we enjoyed the private outdoor patios and lovely pool area. Our host Jeanine was very helpful and quick to answer any of our questions. We would highly recommend this apartment and would stay here again.

Very good accommodation, the apartment, very clean, very clean, spacious, spacious, and comfortable. Jeanine, always very attentive to our messages , and gave us many tips of places to visit and places like restaurants to go to eat, excellent data. My only but is that one of the days we ran out of water for a whole morning , since in Tulum there are water problems and they collapsed... the other thing is that the apartment is a little noisy with respect to the visitors upstairs... you hear a lot .... up to the steps of the hosts on the second floor. There is wifi, but in that area of Aldea Zama the signal is very bad, I had to go out into the street to make calls, since they did not enter the apartment. ALL THE MOST IMPECCABLE!

Jeanine's property is very comfortable and very nice it does little justice the photos have everything you need for a vacation , we really enjoy it is very quiet with pool almost next to the room, the communication was always very good on the slope and the recommendations of places to visit and restaurants that I send us next to the address served us a lot, I highly recommend this property that is close to everything in an exclusive environment

I liked a lot how responsive Jeanine you have been when we communicated. Also the apt is located in a nice area of Tulum! Nice breakfast opp in the area. It is obvious that the apartment is run on a budget and i would have wished that there was a bit more investment in a perfectly working electrical / electronics setup (A/C, light bulbs, TV remotes). Jeanine was quick to offer sb to help or fix it. But I didn't want to invest my vacation time to understand or fix the setup. I ended up switching to a dummy proof apt. Also: Ask for updated entry code before your arrival.

Jeanine the manager of this Airbnb property who lives in Mexico city is amazing and very nice. However, the supervisor of this property is completely unreasonable. We rented bikes from her and she accused us of stealing them and said she would report us to the police before she even checked the security camera. After she threatened us and wasted our time we asked them to check the cameras to see it clearly wasn't us. We also left the property a few days early because the Air conditioning system doesn't work very well and the smell is the house became unbearable. They need de-humidifiers in the house of better working air-conditioners.

We stayed and worked remotely in this apartment for roughly a month and really enjoyed our stay. The apartment and the complex it is situated in are very nice. The wifi is fast and relatively reliable. The host was exceptionally responsive. That being said, it is obvious that the place is run on a budget. Its little things like the cheapness of the sheets, a third of the light bulbs being missing or dead, and furniture that has definitely reached a point where is need to be replaced. I don't think any of this would prevent you from really enjoying this place as a short term stay but I might hesitate before booking for longer stays. Some of this may be due to the hard times created by Covid so your experience may vary.

2BR Condo in Tulum

Manuel

Excellent, 6 years ago

We had a great stay. The apartment was very clean and spacious. The pool is right in front of the door and you can cool down. We would definitely come back.

I stayed here for two weeks in July 2020, and had a wonderful time. The apartment was sparkling clean when I arrived and Jeanine helped make my stay amazing by being super responsive to my enquiries and questions, and also helped me feel safe during the midst of the pandemic with all necessary disinfectants etc. provided. Would highly recommend anyone to come stay here. The location and apartment is perfect for small families - quiet, secluded, guarded community, pool, 5-mins drive to a large supermarket, and all kitchen equipment needed.

Our group of 4 had a great time in Tulum, thanks to Mauricio and Jeanine! The home is spacious and quiet and a great place to come back to after a day at the beach, the ruins, and the town. They're all about 15 minutes away by bike, which Mauricio provided to us for a small fee. Cycling around really added to our enjoyment, and we highly recommend it. We had our doubts at first thinking that we would worry about the bikes, but we never had any problems while riding or parking them to check out the sites. We were also happy to find that the kitchen is well-equipped when we decided to prepare our own brunch one day to enjoy on the patio next to the pool. Overall a great vibe and look forward to an opportunity to return!

2BR Condo in Tulum

Nik & Jo

Repeat guest

Excellent, 6 years ago

Amazing treasure. Perfect for families. We loved the location, swimming pool, comfortable beds and hosts recommendations for a dinner.

This apartment was perfect for our stay in Tulum. We rented a car, which I highly recommend for Tulum, and had great parking right outside the door. The whole complex is quiet and clean, very well tended and secure. We used the pool every day and had it to ourselves almost every time. It's the perfect pool, ideal temperature, an oasis right outside your sliding door. The apartment itself had everything we needed, full kitchen, washer and dryer, strong AC and WiFi. We are a family of four and had all the space we need. The location is convenient to the market and restaurants, and with a vehicle it was easy to pop out of the neighborhood and head out on the highway to as many cenotes as we could. Jeanine was communicative and welcoming as a host, and made it clear that we could contact if we had any issues... which we didn't. Research the sargassom if you are planning a trip to Tulum. It's an issue travelers need to be aware of, and you can feel how it's impacting the area in such an unfair and difficult way. Despite that, there is a wonderful vacation to be had in Tulum. I would highly recommend this apartment to anyone.

Excellent apartment, very beautiful, practical and spacious. Good location between the center and the beach area. The only downside is that it's best to have a car. Jeanine was not there to welcome us because she was traveling but it was jessica a friend who was there. Very nice person who made sure our stay went smoothly. We had a boiler issue last night and Jessica managed to find a 1 plumber and fix everything. Jeanine was also in contact with us and refunded us the last night for the inconvenience. We highly recommend this apartment. The people who take care of it are very attentive and honest people. We were very happy with our stay!

2BR Condo in Tulum

Andres

Excellent, 7 years ago

Excellent quality of Accommodation

2BR Condo in Tulum

Ana

Excellent, 7 years ago

It is excellent, comfortable, spacious spaces, the pool is 5 steps away, the condominium has everything you could need, they are a safe area and close to everything, super recommended!! great prices and quick attention from Jeanine.

This place was very clean, quiet: and safe. No problem parking our car - there are spaces right out front that are guarded by security. The location requires you either drive, cab, or bike to beach and restaurants, which was not a problem. Has all the amenities you might find at home - except for a few cooking essentials (large cutting board, carrot peelers, etc.). One thing is that is you’ll be nice to have a large jug of water with dispenser and know where to exchange - we had to purchase many smaller bottles of water with was wasteful. Other than that. - excellent accommodations.

2BR Condo in Tulum

German

Excellent, 7 years ago

Excellent host..apartment with all amenities and very well located..super recommended

The place was great! Jeanine is super responsive and friendly. She gave step by step instructions on how to get to the condo and she gave us some great local tips of restaurants and things to do and see. There is a shared pool but most of the time we had it to ourselves which was nice. It also was very quiet which we really liked. And it was very safe as there's a property manager there during the day and security people who watch the property overnight. Highly recommend staying here! :)

2BR Condo in Tulum

Jeff

Excellent, 8 years ago

This was an excellent place to stay during our time in Tulum. We couldn’t have asked for a more courteous host than Jeanine! The condo was spotless and the entire area was very quiet. Highly recommended.

2BR Condo in Tulum

Nik & Jo

Repeat guest

Excellent, 8 years ago

We enjoyed our stay at the apartment. The pool, size of bedrooms, 2 bathrooms was great. We loved the space. Jeanine was prompt to answer any of our questions. If you are looking for quiet, fun and safe place this is it.

Jeanine's Condo is at a great and secure location. We were about 2 miles from the beach 😍. We had everything we needed at the Condo such as kitchen utensils, coffee maker, which is a must for me. Washer and dryer. Jeanine even had some items in her kitchen such as sugar, salt, some seasonings, clean water. Her place made our stay in Tulum much more enjoyable. If and when we return to Tulum we are definitely staying at Jeanine's Condo 😀.

2BR Condo in Tulum

Jose

Excellent, 9 years ago

The pictures don't do the place justice. A beautiful, clean, and comfortable apartment with a swimming pool and beautiful well kept grounds. Jeanine, the host was quick to respond, helpful, and very friendly. A bit far to walk into town or to the beach, so a bike is a must. Apart from that, I highly recommend this place, and would definitely stay here again.

This place was absolutely perfect! Great location and spacious with a powerful air con, the condo area was quiet and felt very secure and private and our family really enjoyed staying here! Would definitely recommend hiring a car also to travel around- makes life much easier! Jeanine and her coworker Arturo were very helpful and gave really great recommendations, always answered any questions we had :) Will stay here again if ever in Tulum!

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