Jeanine
Reviews
116 total reviews
89% rated 5★
116 reviews
4.85
2016–2025
Cleanliness 4.8
Accuracy 4.9
Communication 4.9
Location 4.8
Check-in 4.9
Value 4.8
116 reviews

Malek
Excellent, 1 year ago
Loved the place
Host Response
Malek thank you very much for your visit.

German
Excellent, 3 years ago
Very nice everything, great place to stay

María Eugenia
Excellent, 4 years ago
Very comfortable and nice apartment. Ideal for disconnecting...The host was always attentive

Marina
Excellent, 4 years ago
A very spacious, safe and conveniently located place, we took a car and there was no problem parking it. The place is safe and very quiet. You can rest very well, it also has everything you need. Super Recommended

Andres
Excellent, 4 years ago
We enjoyed our stay, thanks for bringing the water and napkins.

Stéphane
Good, 4 years ago
Thank you, I am just recommending your apartment to my brother who lives in Queretaro.

Marisol
Excellent, 4 years ago
jeanine is always attentive and accessible. Very good location, and safe the apartment. Nearby supermarket, restaurants, beaches. Thank you Jeanine!

Dafne
Excellent, 4 years ago
very good location, it is very well equipped and the host is very helpful and friendly, 100% recommended.

Maxwell
Excellent, 4 years ago
Great experience! Very helpful host with great suggestions. Apartment is a bit far from downtown and the beaches so will probably need to taxi or bike to get around.

Trudy
Excellent, 4 years ago
This was a beautiful apartment located in a small quiet complex in a lovely area of Tulum. The spacious ground floor unit was very clean and well equipped and had comfortable beds and furniture. We loved the convenience of being on the ground level where we enjoyed the private outdoor patios and lovely pool area. Our host Jeanine was very helpful and quick to answer any of our questions. We would highly recommend this apartment and would stay here again.

Danielle
Excellent, 4 years ago
Gorgeous, very large apartment was perfect size and location for my family of four. Good security and well stocked. Very nice.

Macarena
Good, 4 years ago
Very good accommodation, the apartment, very clean, very clean, spacious, spacious, and comfortable. Jeanine, always very attentive to our messages , and gave us many tips of places to visit and places like restaurants to go to eat, excellent data. My only but is that one of the days we ran out of water for a whole morning , since in Tulum there are water problems and they collapsed... the other thing is that the apartment is a little noisy with respect to the visitors upstairs... you hear a lot .... up to the steps of the hosts on the second floor. There is wifi, but in that area of Aldea Zama the signal is very bad, I had to go out into the street to make calls, since they did not enter the apartment. ALL THE MOST IMPECCABLE!

Antonio
Excellent, 4 years ago
Located in a very quiet area. Close to everything. The apartment is quite equipped and clean. It has parking at the building. Communication with Jeanine was very good. Respond very quickly and help us resolve what we needed. Highly recommended

Josy
Excellent, 4 years ago
Great host❤

Monica Priscila
Excellent, 4 years ago
Excellent apartment, location, value for money and above all you feel very comfortable, such as being at home, super quiet and private, always Janine attentive! Thank you very much

Jonathan
Excellent, 4 years ago
A really nice place, the place is main floor which equals a lot of humidity. I would suggest to install better unit to deal with it. But other than that, jeanine was really nice and quick to solves things. Great location and the place is really big! We enjoyed our 16 days there!

Carlos
Excellent, 4 years ago
It's a super comfortable place, with everything you need for your stay to be perfect, it was definitely worth it again

Nairam
Excellent, 4 years ago
Jeanine was so helpful! Great place to relax and spend the holidays. The house is very large, it has everything you need. The place is well located and has a doorman all night long.

Didzis
Excellent, 5 years ago
Very nice place! Own pool in garden. Great location between city and beach!

Jose & Melanie
Excellent, 5 years ago
Place was great. Love that the building has security. Jeanine was amazing with her suggestions of places. We will be back!

Imani
Excellent, 5 years ago
We had an amazing stay. The pool was nice and the area is very quiet. The apartment is a short distance to any restaurants, the ruins, the beach, and Chedraui (market). Very easy check-in with full detailed info prior to arrival which helped a lot.

Edith
Excellent, 5 years ago
Jeanine's property is very comfortable and very nice it does little justice the photos have everything you need for a vacation , we really enjoy it is very quiet with pool almost next to the room, the communication was always very good on the slope and the recommendations of places to visit and restaurants that I send us next to the address served us a lot, I highly recommend this property that is close to everything in an exclusive environment

Ivan
Excellent, 5 years ago
Excellent place with a very good location, from arrival until we retired the host was always aware that everything was fine, super recommended.

Manuel
Good, 5 years ago
I liked a lot how responsive Jeanine you have been when we communicated. Also the apt is located in a nice area of Tulum! Nice breakfast opp in the area. It is obvious that the apartment is run on a budget and i would have wished that there was a bit more investment in a perfectly working electrical / electronics setup (A/C, light bulbs, TV remotes). Jeanine was quick to offer sb to help or fix it. But I didn't want to invest my vacation time to understand or fix the setup. I ended up switching to a dummy proof apt. Also: Ask for updated entry code before your arrival.

Rose
Excellent, 5 years ago
Absolutely love it! The place is very nice and clean, me and my friends really enjoyed our stay! I highly recommend.

Jenn
Excellent, 5 years ago
Description was as posted lovely home great value

John
Excellent, 5 years ago
Great location, clean and quiet.

Marcel
Terrible, 5 years ago
So far so good, but Jeanine said that we damaged something, which was not our fault because the washing machine did not work properly.
Host Response
Sorry marcel it wasnt my fault you mix the white laundry with a red stuff and all my towels and the new bed sheets turn out pink it wasnt the washing machine

Darwin
Excellent, 5 years ago
N/A

Charly
Excellent, 5 years ago
Excellent stay, a very comfortable and cozy apartment. 100% recommended

Victor
Excellent, 5 years ago
excellent place, super location and excellent service

Aline
Excellent, 5 years ago
Very recommend. Jeanene is a great hostess and the apartament is very well located, clean and has everything you need for you staying.

Ana Julia
Excellent, 5 years ago
I really liked the apartment. The apartment is spacious, comfortable, in a nice area of Tulum. The pool is a few meters from the apartment. This is well equipped and always attentive to any questions or guidance we needed.

Mark
OK, 5 years ago
Jeanine the manager of this Airbnb property who lives in Mexico city is amazing and very nice. However, the supervisor of this property is completely unreasonable. We rented bikes from her and she accused us of stealing them and said she would report us to the police before she even checked the security camera. After she threatened us and wasted our time we asked them to check the cameras to see it clearly wasn't us. We also left the property a few days early because the Air conditioning system doesn't work very well and the smell is the house became unbearable. They need de-humidifiers in the house of better working air-conditioners.

Wilhelm
Good, 5 years ago
We stayed and worked remotely in this apartment for roughly a month and really enjoyed our stay. The apartment and the complex it is situated in are very nice. The wifi is fast and relatively reliable. The host was exceptionally responsive. That being said, it is obvious that the place is run on a budget. Its little things like the cheapness of the sheets, a third of the light bulbs being missing or dead, and furniture that has definitely reached a point where is need to be replaced. I don't think any of this would prevent you from really enjoying this place as a short term stay but I might hesitate before booking for longer stays. Some of this may be due to the hard times created by Covid so your experience may vary.

Manuel
Excellent, 6 years ago
We had a great stay. The apartment was very clean and spacious. The pool is right in front of the door and you can cool down. We would definitely come back.

Carl Oskar
Excellent, 6 years ago
I stayed here for two weeks in July 2020, and had a wonderful time. The apartment was sparkling clean when I arrived and Jeanine helped make my stay amazing by being super responsive to my enquiries and questions, and also helped me feel safe during the midst of the pandemic with all necessary disinfectants etc. provided. Would highly recommend anyone to come stay here. The location and apartment is perfect for small families - quiet, secluded, guarded community, pool, 5-mins drive to a large supermarket, and all kitchen equipment needed.

Cadu
Excellent, 6 years ago
Fantastic apartment, exactly with this one in the photos, with all the facilities we need and great location. We'll check in quickly and easily with all the friendliness of Mauricio who left them your contact for any questions or needs. I recommend it!

David
Excellent, 6 years ago
Our group of 4 had a great time in Tulum, thanks to Mauricio and Jeanine! The home is spacious and quiet and a great place to come back to after a day at the beach, the ruins, and the town. They're all about 15 minutes away by bike, which Mauricio provided to us for a small fee. Cycling around really added to our enjoyment, and we highly recommend it. We had our doubts at first thinking that we would worry about the bikes, but we never had any problems while riding or parking them to check out the sites. We were also happy to find that the kitchen is well-equipped when we decided to prepare our own brunch one day to enjoy on the patio next to the pool. Overall a great vibe and look forward to an opportunity to return!

Nik & Jo
Repeat guest
Excellent, 6 years ago
Amazing treasure. Perfect for families. We loved the location, swimming pool, comfortable beds and hosts recommendations for a dinner.

Matthieu
Good, 6 years ago
Comfortable apartment and access to the pool is convenient for children

Ana
Excellent, 6 years ago
I always highlight communication and attention. Thanks to Jeanine and Mauricio!! The apartment is perfect . I would definitely recommend it and come back again

Gianluca
Excellent, 6 years ago
Perfect location Perfect holiday Gracias

Corinne
Excellent, 6 years ago
Super clean and nice apartment. Well arranged and well placed. A super friendly host I recommend

Carl
Excellent, 6 years ago
Just perfect place especially for families

Michael
Excellent, 7 years ago
This apartment was perfect for our stay in Tulum. We rented a car, which I highly recommend for Tulum, and had great parking right outside the door. The whole complex is quiet and clean, very well tended and secure. We used the pool every day and had it to ourselves almost every time. It's the perfect pool, ideal temperature, an oasis right outside your sliding door. The apartment itself had everything we needed, full kitchen, washer and dryer, strong AC and WiFi. We are a family of four and had all the space we need. The location is convenient to the market and restaurants, and with a vehicle it was easy to pop out of the neighborhood and head out on the highway to as many cenotes as we could. Jeanine was communicative and welcoming as a host, and made it clear that we could contact if we had any issues... which we didn't. Research the sargassom if you are planning a trip to Tulum. It's an issue travelers need to be aware of, and you can feel how it's impacting the area in such an unfair and difficult way. Despite that, there is a wonderful vacation to be had in Tulum. I would highly recommend this apartment to anyone.

Nicolas
Excellent, 7 years ago
Excellent apartment, very beautiful, practical and spacious. Good location between the center and the beach area. The only downside is that it's best to have a car. Jeanine was not there to welcome us because she was traveling but it was jessica a friend who was there. Very nice person who made sure our stay went smoothly. We had a boiler issue last night and Jessica managed to find a 1 plumber and fix everything. Jeanine was also in contact with us and refunded us the last night for the inconvenience. We highly recommend this apartment. The people who take care of it are very attentive and honest people. We were very happy with our stay!

Sharon
Excellent, 7 years ago
Jeanine’s place is beautiful and tranquil. She was very attentive and we felt right at home in the apartment. The pool is an added bonus! I can’t recommend this place enough, I hope to be back soon!

Andres
Excellent, 7 years ago
Excellent quality of Accommodation

Ailton
Excellent, 7 years ago
The house is great, very nice and beautiful, the check-in was smooth and well oriented by the host. The house was really lovely, safe, comfortable. The only thing left was the showers, with little water pressure either, we don't know why, but it wasn't a problem at all. We want to go back and recommend this amazing apartment.

Matthew
Excellent, 7 years ago
Jeanine and Arturo are very responsive to any questions you have, check in and out was flexible, the condo was as clean and secure, other guest at the complex were very nice, pool was beautiful and our trip was amazing. Thanks Arturo for the local suggested restaurants and places to visit. We are looking forward to our next visit.

Gustavo
Excellent, 7 years ago
VERY WELL LOCATED APARTMENT, WITH POOL NEXT DOOR, SAFE EVERYTHING YOU NEED.

Lief
Good, 7 years ago
Really nice space away from the strip and any traffic noise. I would recommend renting a car while here or bikes if that fits your lifestyle. It's a bit too far to walk to get groceries, do any shopping going out or getting to the beach. It was perfect for us on our family vacation.

Bill
Excellent, 7 years ago
Great condo, great location. Checkin and checkout was very smooth! Thanks!

Griselda
Excellent, 7 years ago
The best of the best

Ana
Excellent, 7 years ago
It is excellent, comfortable, spacious spaces, the pool is 5 steps away, the condominium has everything you could need, they are a safe area and close to everything, super recommended!! great prices and quick attention from Jeanine.

Jeff
Excellent, 7 years ago
This place was very clean, quiet: and safe. No problem parking our car - there are spaces right out front that are guarded by security. The location requires you either drive, cab, or bike to beach and restaurants, which was not a problem. Has all the amenities you might find at home - except for a few cooking essentials (large cutting board, carrot peelers, etc.). One thing is that is you’ll be nice to have a large jug of water with dispenser and know where to exchange - we had to purchase many smaller bottles of water with was wasteful. Other than that. - excellent accommodations.

Cecile
Excellent, 7 years ago
Perfect place to stay in Tulum, between the pueblo and the playa. Very large apartment with several exteriors including a terrace near the pool. I would highly recommend it!

Aurelie
Excellent, 7 years ago
Very nice accommodation , compliant with photos, quiet and spacious. Between beach and city . Perfect for exploring the surrounding area of Tulum. Jeannine is very responsive and available in case you need anything. Listing to recommend without so much as a second thought

Roxana
Excellent, 7 years ago
The place is very clean, with all the amenities, very spacious, very central, Jeanine's attention is very well. Everything is perfect, VERY RECOMMENDED

Gabriela
Excellent, 7 years ago
The apartment is very nicely located and very nice and cozy. Jeanine and Arturo were super diligent and hospitable. We had a great time and recommend it without hesitation. Thank you, Jeanine and Arturo for your service!

Nanna
Good, 7 years ago
A nice apartment in a quiet area where a car is needed. The apartment is clean and tidy and with plenty of space. The kitchen is equipped as a kitchenette with limited equipment. There is no hot water in the kitchen. The pool is small but nice. However, it is a minus that very little sun comes into the pool area. There are plenty of towels and jeanine answers all questions quickly.

Sofia
Excellent, 7 years ago
The bungalows are super parents with a very good location and the bungalow is super spacious. The place is very central to the village and the hotel area, which is perfect if you bring a car or rent a bike because you don't spend much time from one place to another. In addition, Jeanine is super attentive and gave us some very good tips for places to go to meet, go out and eat.

Alfonso
Excellent, 7 years ago
Excellent location, everything is close to you: the ruins, the beach and Avenida pri cipal. Perfect for family vacations since the subdivision is very quiet. Super recommended

Luisa-Marina
Excellent, 7 years ago
Jeanine's place was very spacious and chic, it's also really well located close to the city centre and the beach, you can find supermarkets in the area as well. Jeanine was very responsive at any requests we had. We definitely recommend this place and one day we're planning to go there again. Thanks for everything Jeanine.

Renske
Excellent, 7 years ago
This condo was perfect! We, my husband and son of 4, had the best time here. The pool and garden area are so beautiful. They were repainting it so it was quite busy with maintenance people walking in and out. We had a rental which we could park right in front. Jeanine was very helpful and we would defenitly stay here again!

German
Excellent, 7 years ago
Excellent host..apartment with all amenities and very well located..super recommended

Raphael
Excellent, 7 years ago
Great!

Horacio
Excellent, 8 years ago
This is a great place in a perfect location. Everything better than expected. Janine was very accommodating and responsive. Check in and out was outstanding. Patio with pool view is a great bonus. Air a conditioning throughout the apartment made a very comfortable stay. Washer and dryer with all the accessories available. This is a great overall value.

Roberto Rafael
Excellent, 8 years ago
An excellent host, excellent comfort and accommodation.

Gülcan
Excellent, 8 years ago
It was pleasure to stay in Jeanine's apartment. We found everything as it was written or shown on the pictures . Rooms and bathrooms were so clean. We had rental car and parked just in front of the house. And I had health problem and she helped a lot immediately. We couldn't expect more. She is the best host, we've ever seen. You'll not regret to stay there!

Crystal
Excellent, 8 years ago
The place was great! Jeanine is super responsive and friendly. She gave step by step instructions on how to get to the condo and she gave us some great local tips of restaurants and things to do and see. There is a shared pool but most of the time we had it to ourselves which was nice. It also was very quiet which we really liked. And it was very safe as there's a property manager there during the day and security people who watch the property overnight. Highly recommend staying here! :)

Fernando
Good, 8 years ago
Very nice apartment, comfortable and with all amenities on one side of the pool. Excelente lugar para descansar.

Lyla
Excellent, 8 years ago
It is a little slice of paradise: secure, very pretty and remote while being close to the city center. Thanks to Jeanine for all her information.

Victoria
Excellent, 8 years ago
Beautiful, comfortable, spacious and very well furnished, near the Chedraui supermarket, as seen in the photos, quiet, safe and quiet place, secure parking in the same building, ideal to wash car to go to all places in the sector, beaches, cenotes, ruins, etc. super recommended

Fidel
Excellent, 8 years ago
Staying at Jeanine's with my family was fantastic. It was my wife, and I , and our two kids- 11 and 8. There was more than enough space for all of us. Jeanine was very attentive and responsive to any questions we had. We highly recommend her place.

Juany
Good, 8 years ago
This place was GREAT. It was very safe. Love the hospitality and the quick response. Great for families all the amenities you need and everything is conveniently closed by.

Jeff
Excellent, 8 years ago
This was an excellent place to stay during our time in Tulum. We couldn’t have asked for a more courteous host than Jeanine! The condo was spotless and the entire area was very quiet. Highly recommended.

Valentina
Excellent, 8 years ago
Jeanine was a fantastic host and her house was really good

Louis
Excellent, 8 years ago
Very clean and very functional apartment the owner is very nice I recommend this accommodation

Patricia
Excellent, 8 years ago
The place is comfortable, safe, very nice as in the photo

Aisha
Excellent, 8 years ago
I absolutely fell in love with Jeanine’s place. Stylish, clean, 3 beds and 2 full baths. Beautiful pool area. Patio to enjoy breakfast. Easy 10 min taxi ride to the beach or town. She was very quick to respond via message. I can’t wait to return to tulum and stay here. I felt right at home.

Charlie
Excellent, 8 years ago
Thank you Jeanine for letting us stay at your beautiful place!! All the recommendations and advises you gave us were very helpful! We would definitely come back when we go to Tulum!

Jose
Excellent, 8 years ago
Jeanine was a great host,always answering questions fast. The place it's clean, safe and in a great location. Will return. Thanks Jeannie.

Laura
Excellent, 8 years ago
Awesome place! Very safe (gated with security person), close to the beach, great amenities, clean/beautiful, and Jeanine was very reachable/helpful with questions and gave great recommendations! Highly recommend.
Host Response
Hi Laura thank u for telling me. I had never a problem with the direcciones but I am going to ches I them. My Hanks a lot

Francois
Excellent, 8 years ago
Apartment above our expectations. 2 full bathrooms. Pool on the same level as the terrace of the apartment. Great for watching kids. I would highly recommend it.

Nik & Jo
Repeat guest
Excellent, 8 years ago
We enjoyed our stay at the apartment. The pool, size of bedrooms, 2 bathrooms was great. We loved the space. Jeanine was prompt to answer any of our questions. If you are looking for quiet, fun and safe place this is it.

Angélica
Excellent, 8 years ago
The accommodation in Aldea Zama, in the Zama Garden condominium is a great experience, since you are better off than in a hotel, as it is comfortable, family friendly and you enjoy it as if it were your home. Jeanine is a great host.

Mike
Excellent, 8 years ago
A very nice ,safe, secure place to stay. Beautiful newer apartment building with all the amenities you need. Close to old town Tulum and only a short 8 minute drive to the beach. You will love staying at this modern 2 bedroom 2 bath apartment. Jeanine is the most responsive host I have ever dealt with... Whatever you need she will respond fast. I would highly recommend this apartment...

Matilda
Excellent, 8 years ago
This is a super affordable place in Aldea Zama which is a fantastic area in Tulum! Jeanine was super fast in responding my questions before and during our stay and made everything very easy for us. Big recommend!

Hanna
Excellent, 8 years ago
Wonderful place! I can really recommend this place. Jeannine is really helpful. Clean.

Ju
Excellent, 8 years ago
Very quiet and pleasant place, impeccable cleanliness,a great stay!

Marisa
Excellent, 8 years ago
Beautiful place! Quiet, cared for and delicate. A lot of contention from Jeanine. Would love again

Lucas
Excellent, 8 years ago
The place is even better than the picture, very good place!

Oralia
Excellent, 8 years ago
Jeanine's Condo is at a great and secure location. We were about 2 miles from the beach 😍. We had everything we needed at the Condo such as kitchen utensils, coffee maker, which is a must for me. Washer and dryer. Jeanine even had some items in her kitchen such as sugar, salt, some seasonings, clean water. Her place made our stay in Tulum much more enjoyable. If and when we return to Tulum we are definitely staying at Jeanine's Condo 😀.

Arturo
Excellent, 9 years ago
Everything was super good, the amenities, cleanliness, facilities and location excellent, there was always constant communication from the host, I highly recommend it.

Jose
Excellent, 9 years ago
The pictures don't do the place justice. A beautiful, clean, and comfortable apartment with a swimming pool and beautiful well kept grounds. Jeanine, the host was quick to respond, helpful, and very friendly. A bit far to walk into town or to the beach, so a bike is a must. Apart from that, I highly recommend this place, and would definitely stay here again.

Helena
Excellent, 9 years ago
This place was absolutely perfect! Great location and spacious with a powerful air con, the condo area was quiet and felt very secure and private and our family really enjoyed staying here! Would definitely recommend hiring a car also to travel around- makes life much easier! Jeanine and her coworker Arturo were very helpful and gave really great recommendations, always answered any questions we had :) Will stay here again if ever in Tulum!

Sebastien
Excellent, 9 years ago
Very well located, photos are representative. The kitchen amenities are very minimalist.

Barbara
Excellent, 9 years ago
The place feels larger than in the pictures. Everything in the apartment was perfect and Jeanine was great answering emails and giving suggestions.