Mark

"Amazing 2 Bdrm condo near medano beach! - Condominiums for Rent in Cabo San Lucas, Baja California Sur, Mexico

Marina

Condo in Cabo San Lucas - Houses for Rent in Cabo San Lucas, Baja California Sur, Mexico

Hello Casey, it is very disappointing to see your review, especially since many of the items you stated are untrue and we have the documentation. The unit was cleaned and ready by 3:30pm local time. Our check-in time is 4pm, as stated on our listing. We have a text between you and our concierge team at 4:49pm local time, stating you were lost trying to find our complex and requesting our help. You even threaten our team of cancelling your reservation, if we did not call you right away, which we did and went out of our way to find you and escort you to the right location. As for the key cards, we are located in a very secure complex and as such, with many luxury units this is needed for entering our complex for the safety of everyone. At No time were you ever charged for any lost cards during your stay. In fact the security and front desk staff have no record of you making any payment. We will be taking this matter up with Airbnb and providing our documentation to object to your inaccurate review.