Paulina
Reviews
Superhost189 total reviews
83% rated 5★
189 reviews
4.80
2015–2026
189 reviews
Karina
Excellent, 1 month ago
I loved the place! It is a house surrounded by nature with a tranquility that you can really feel. The pool has a super pleasant atmosphere, which is perfect for relaxing. The host and all the staff are super friendly and helpful at all times. I would definitely come back. 100% recommended!
Monica
OK, 1 month ago
The place is wonderful, the view is spectacular, the pool is heated, the hosts always respond. The only drawback is that since there is so much nature, there are quite a few insects, spiders, and little snakes. It is very important to bring repellent. I think that if the house has a security guard and cleaning staff, they could be less careless, since there were too many areas with cobwebs inside the house, dust in the corners, and some things that were already broken, such as handles and windows for mosquitoes.
Argentina
Excellent, 1 month ago
The house is really beautiful and very spacious, always very clean and comfortable Paulina was always attentive to everything we needed Like the girls, the caretaker is very friendly and cooks very well Overall, it was a very pleasant stay
Vero
Excellent, 2 months ago
An amazing place to spend a great weekend. The pool is 10/10. Everything is very rustic and beautiful.
Carlos
Excellent, 4 months ago
We loved the house and the place in general. It is very quiet, very cozy, and perfect for relaxing and enjoying. Paulina was always attentive, and not to mention the staff who take care of the house. They are very kind and friendly. We would definitely come back.
Gabriela
Excellent, 5 months ago
Everything was great, we had a great time. I would just ask that you put more toilet paper in the bathrooms. Thank you.
Gael
Excellent, 5 months ago
Excellent resting place. Communication was always excellent, and the people who take care of the place are very friendly. 100% recommended.
Roberto
Repeat guest
Excellent, 6 months ago
It's always a pleasure to return to Paulina's house.
Ana
Excellent, 6 months ago
We loved the place; it was very nice and super clean!
Lucio
Excellent, 7 months ago
The house is in a very green area thanks to the streams that surround it, Claudia, Cris and Gabriel, excellent support.
Elizabeth
Good, 7 months ago
The house is very nice, the garden is very spacious. We asked that they not have the dogs in another part of the house, although there is a kitten, it was not annoying. The pool is large although the panels did not heat it well. We went in February so we had cold water. The only bad thing is that the sheets looked old on the beds and we ended up with itchy legs. There are people taking care of the house and cleaning it, but they are all very friendly.
Brenda
Excellent, 9 months ago
Amazing place, quiet area and perfect to enjoy as a family.
Denisse
Good, 9 months ago
The most beautiful part of the house is undoubtedly the huge garden and the pool. Paulina was quite flexible with last-minute changes. We'll definitely be back.
Jessica Aneth
Excellent, 11 months ago
It is a very nice accommodation, the house is beautiful and the view is very nice, the pool water is warm. 100% recommended
Ariadna
Good, 1 year ago
The house is very comfortable, great location, Claudia and Cris, the service ladies are excellent! The garden and pool are excellent! The outdoor facilities are super comfortable! It is worth considering installing heating in autumn and winter to be able to have the pool functional.
Daniela
Excellent, 1 year ago
The place is amazing. The architecture and design is very cozy, it also has incredible views and because of the location, you feel surrounded by nature all the time. I would definitely recommend staying here. In addition, the service was very good. For access, you have to read the instructions well. Thank you very much Paulina!
Ross
Excellent, 1 year ago
Excellent place, beautiful, perfect for relaxing and spending time with the family. The spaces are very nice
Jessica Gabriela
Excellent, 1 year ago
We liked it very much, the house is very nice, all the amenities worked well, the view is amazing, we loved it, it is a very cozy place to relax and rest with the family.
Claudia
Excellent, 1 year ago
Loved the place!! Large house in Malinalco, surrounded by nature. The house has a pool and a huge garden! Ideal for the whole family. Paulina was a great host, we'll be back for sure
Karen
Excellent, 1 year ago
We loved the property, very large and beautiful, the facility is beautiful and the people who take care of it are very kind, we suggest fumigating and changing the sheets before the arrival of the guests, we found spiders in the bed, other than that the property is a charm.
Jessica Ivonne
Repeat guest
Excellent, 1 year ago
An excellent space immersed in nature, ideal for resting and getting away from the routine of the city. Paulina was always attentive to our needs and the service staff were attentive and friendly at all times. Highly recommended, this is the third time we've visited it and we'll definitely be back.
Leonardo
Excellent, 1 year ago
It was an excellent place, very nice people who support you at home and are helpful
Fernanda
Excellent, 1 year ago
An excellent place for a family getaway. Excellent views, surrounded by nature and tranquility. The heated pool, perfect for spending time with children. Spacious green areas, the fire pit is magnificent. The support staff is very respectful and attentive. Points to consider to fully enjoy your stay: Bring chocolates, sausages, corn for your campfire, and all the condiments for your roast meat. The house is very close to the center of Malinalco, but once you get to the house you won't want to leave, just enjoy !!! So try to bring all your condiments and mosquito REPELLENT.
Miralia
Excellent, 1 year ago
a very nice house and everything is very clean, the girls are very attentive and helpful, especially the garden, the children really enjoyed the pool.
Elizabeth
Excellent, 1 year ago
The house is very spacious and cute, it has a very large garden that has a great view, also Mrs. Claudia who supports the house is very helpful.
Jessica Ivonne
Repeat guest
Excellent, 1 year ago
The people on the service are very friendly and are always on the lookout for guests.
Pete
Good, 1 year ago
A good house - interesting architecture, lots of space and a beautiful garden. Some extra touches (coffee, kitchen basics, charcoal etc.) and general maintenance would make it even better.
Paola
Excellent, 1 year ago
It's a very nice place, better than in photos, the people who take care of the house are very friendly and accommodated, you can hear the river from the pool, which makes you relax a lot, if it's necessary to wear repellent because there's a lot of nature but I recommend it a lot
Grisel
Excellent, 1 year ago
The house is beautiful, the service staff very attentive and friendly, Paulina very attentive to our requests.
Karla Viridiana
Excellent, 2 years ago
The description of the house is as it ☺️ has plenty of space to enjoy with the family. There are two girls who help you with the whole house issue The house and all complements are 10 The location is perfect to get away from the city The temperature of the building is very rich
Jaime
Excellent, 2 years ago
My family and I were very comfortable, the cleaning and security staff always very friendly and willing. The entrance to the villa is a bit complicated but the stay is well worth it.
Paulina
Excellent, 2 years ago
Excellent service from hosts, a little difficult to get to the right direction. Host care very well
Efrén
Excellent, 2 years ago
Our stay was very pleasant. A very, very spacious house, better than in the photos, and it has everything you need to spend a very comfortable weekend. The pool has a very warm temperature and its terrace is very comfortable. It is definitely an excellent option for a quiet weekend. Just bring insect repellent, since there are obviously many in the area where the house is located, and it is surrounded by nature. Paulina was very kind and was always available to answer our questions during our stay.
Fátima Vianey
Excellent, 2 years ago
Excellent service, a very nice and quiet place to enjoy with the family. I loved it!
Cristina
Excellent, 2 years ago
If you are looking for an option to relax, this place is definitely the best. The house is nicer than the pictures, too spacious. Paulina gave us the option to stay a little longer (with an extra cost). We would definitely come back
Eliseo
Excellent, 2 years ago
It is a very nice house, the pool is very father, the people who serve it are very attentive and helpful and are always attentive to those that are needed. We had a great time.
Daniela
Excellent, 2 years ago
I really liked the house. It's very nice and spacious. I recommend it 100%
César
Excellent, 2 years ago
The place is even nicer in people than the pictures. Recommended
Vanessa
OK, 2 years ago
Very nice house, spacious, good layout and services. Unfortunately they have an ant problem in all rooms and you can't leave your things in the Washbasin because they appear everywhere One of the bathrooms takes a long time to fill the Water, I opened the tank and it was horrible there is a whole community of ants inside, so many that if you went to that bathroom as soon as you pull the Bathroom came out a lot even from the seat The listing mentions that there are support staff but they are not offered for almost anything and they only sit inside the cupboard, if you do not need I recommend to notify because it is very uncomfortable to see them there nothing more watching There is a guard who is behind the house the only bad thing is that he comes in at any time without notice and through the back door even though the owner mentions it is very reliable to know that the service staff is all over the house having access to all your things not to anyone seems suitable for me not.
Emmanuel
Excellent, 2 years ago
Paulina's house is super nice!!! it totally matches the photos, it is in good condition and the staff that is on the property is dedicated to helping you with whatever you need. 100% recommended!!
Carlos
Excellent, 2 years ago
Very nice and spacious house with very comfortable spaces, definitely highly recommended for up to 15-16 people. The garden is spectacular and has a very nice campfire area. The pool is well maintained, although a little cold, because although it has solar panels, they do not heat the water much (we visited in winter). The attention of Crisanta, Claudia and Gabriel is excellent; always on the slope of our needs. The sign at the entrance to the subdivision is hardly visible, as it has been graphitated, so it costs a little work to locate the place.
Pedro
Excellent, 2 years ago
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Omar
Excellent, 2 years ago
The stay was perfect! Paulina was very friendly and always answered on time! Highly recommended, the house is very large and very spacious, ideal for an excellent weekend! We would definitely come back in the future!
Roberto
Repeat guest
Excellent, 2 years ago
Excellent experience, definitely the best place!
Patricia
Excellent, 2 years ago
We are invited to return
Jessica Ivonne
Repeat guest
Excellent, 2 years ago
Excellent house and attention from the people who helped us.
Fernanda
Excellent, 2 years ago
Beautiful house and excellent host. Excellent attention, quality and service.
Joaquin Martínez Negrete
Excellent, 3 years ago
Beautiful house located in a beautiful setting.
Victoria
Excellent, 3 years ago
We loved it, thank you very much Paulina, it will be a pleasure to visit you again.
David
Excellent, 3 years ago
I had the most incredible stay at this Airbnb! From the moment I walked in, I was blown away by the attention to detail and the cozy atmosphere. The host went above and beyond to make sure everything was perfect for my visit. The space was not only beautifully decorated but also immaculately clean. The amenities provided were top-notch, making me feel right at home. The location was ideal, with easy access to all the attractions I wanted to visit. What truly set this Airbnb apart, though, was the exceptional hospitality. The host was incredibly responsive and accommodating, making sure I had everything I needed throughout my stay. I can't recommend this place enough and can't wait to come back for another unforgettable experience!
Mariana
Excellent, 3 years ago
The house is ideal for a family weekend and for relaxing! The photos and description match perfectly. The pool is warm, so both adults and children can enjoy it.
Marisol
Good, 3 years ago
We loved the house very much. The pool is heated all the time, just as described and shown in the photos. Just as a comment: the bathroom doors didn't work; they got stuck. But other than that, everything was great. We would come back again…!!
Claudia
Good, 3 years ago
Very high cost per night and you don't take advantage of the full day. There is an extra charge for time after 2 pm. There is an extra charge of $500.00 for staff assistance with food preparation (cutting fruit, heating food, setting the table). They don't provide you with cooking utensils or spices. Apparently they do, but the staff arrives at 9:30 am and leaves at 6:00 pm. Closing the pantry. They left us without salt, oil, plates, or salad bowls to serve the roasted meat we made. For a salad bowl that had its melamine burned with a small piece of charcoal, leaving a mark like a cigarette, they charged us $400.00 to "replace it." The dishes, glasses, and cups are old, chipped, very worn, and look bad. On the Airbnb app it says it's Pet Friendly. That's not true. You are not allowed to bring your pets. For the cost of Sat 10:00 AM – Sun 2:00 PM, I paid $8,931.00. I was expecting "grand tour" class service and attention, with everything included and not paying extras that were $1,400.00. Total $10,331.00
Host Response
Hi Claudia. I'm very sorry to read your comments. All the additional costs you mention are extra services that you agreed to hire/pay for. Nothing was forced except for the plate that was burned due to misuse. The listing specifies that it is not a pet-friendly accommodation, and it never has been, so I'm sorry for your confusion. The accommodation rates handled by Airbnb are per night. We allow earlier check-in so you can take advantage of the morning. House rental is not a high-end, all-inclusive tourism service. I'm sorry for the confusion about what you were looking for, since it seems you were looking to stay in a hotel.
Pablo
Excellent, 3 years ago
Very nice house, garden, and pool. The host's service was spectacular. We had a great weekend!
Angelica
Good, 3 years ago
We had a great weekend. The house is very nice and cozy, really for relaxing and getting away from the noise. The pool water was always warm, and the support staff was very friendly and helpful. The host always responded immediately. We are happy and grateful.
Jesús
Excellent, 3 years ago
The stay was too good, 100% recommended, thank you.
Gabriel
Repeat guest
Good, 3 years ago
I would come back for the 3rd time, but the house and the green area lack maintenance. Mr. Gabriel, who is the one who does the maintenance, is neglecting it.
Host Response
Hi Gabriel. I'd appreciate it if you could share more details of your comments to address it
Carmen
Excellent, 3 years ago
Overall, everything was quite good and pleasant, just note the point of improvement. Please thank Mrs. Cristy and Mr. Gabriel for their hospitality. Thank you very much for everything!!
Citli
Excellent, 3 years ago
The house is very nice, the service and everything was excellent. Quite satisfied with the stay
Marcela
Excellent, 3 years ago
Everything was excellent, the staff were super friendly and they cook very well. The house is very clean and cozy.
Emilio
Excellent, 3 years ago
Excellent service, both in the messages and in the staff who were in the house. Everything is clean, and a very pleasant atmosphere. It's ideal if you're looking for a place to rest.
María Guadalupe
Good, 3 years ago
Beautiful view and garden. Good service from the staff. To improve: hot water and animal waste (dog) in the garden.
Raquel
Excellent, 3 years ago
Great place to rest and disconnect, the people who help are very friendly, a good option in Malinalco
Justine
Excellent, 3 years ago
A lovely place, full of peace
Diana
Good, 3 years ago
Good
Jaime
Excellent, 3 years ago
A wonderful house to rest, the service was excellent and friendly, very clean. 100% recommended. I'll be back.
Salvador
Excellent, 3 years ago
The house is amazing, very clean and very friendly.
Daniel
Excellent, 3 years ago
Very nice house with a pleasant stay and very clean, as well as well-kept in all areas. A very good place to spend the weekend with the family. I would go back
Anouck
Excellent, 4 years ago
A beautiful house, a corner of paradise to relax for a weekend. Ideal for 2 or 3 families, we loved the pool, the garden, the view in the mountains and the fact of being able to grill in the afternoon. Highly recommended!!
Lizet
Good, 4 years ago
Excellent stay in the house. A very peaceful and pleasant place.
Yeudi
Excellent, 4 years ago
Loved the house! It has everything you need to have a great time with family and friends. The pool has hot water and everyone is well-maintained and in good condition. Access is a bit complex but signposted. The water duct that is before the entrance to the house is very high, my truck stuck when passing by so I do recommend to bring tall cars or vans.
Karina
Excellent, 4 years ago
Everything was excellent, the house is very nice and nice, the support of the girls is unparalleled!!!
Alma Gabriela
Excellent, 4 years ago
Excellent place, a beautiful house, Paulina very attentive, I will definitely return!!!
Vanesa
Excellent, 4 years ago
Paulina was very attentive to answering questions and concerns. The house is much more beautiful in person. The gardens are very spacious and excellently maintained. In fact, everything is very well maintained and clean. If you hire the extra kitchen service, the girls cook very well. The staff were very friendly overall.
Rafael
Excellent, 4 years ago
Excellent attention, good service, effective communication at all times and fully opening
Maria Del Rosario
Excellent, 4 years ago
The house is very nice, the pool water is the best at a comfortable temperature and the cleaning staff is a plus that is worth it. Excellent our stay.
Doriano
Excellent, 4 years ago
Lugar fantasy, personal.attento and discreet. You have to go back!!!
Jesus Omar
Excellent, 4 years ago
a wonderful house for the best time.....
Lola
Excellent, 4 years ago
The house is a delight, everything it says in the description, and more. Paulina is attentive and responds quickly to what is requested. The cooks are an extra service, but it was 100% worth it for us. Pure enjoyment and no work. The location is perfect for a family or a group that likes to be away from the hustle and bustle, however the center is quite close. I recommend it and yes, I would come back. Thank you
Miguel
Good, 4 years ago
The house is as shown in the photographs and the property has good maintenance and common areas are very well conditioned. Huge gardens, good maintenance and very good spaces. Special attention to their service staff, who are very efficient. Clau and Cris are very attentive and eager to help. It's a great place for large families.
Mike
Excellent, 4 years ago
The house is amazing and the hosts were always attentive. Super recommended!
Jorge
Excellent, 4 years ago
good service
Fredy
Excellent, 4 years ago
Excellent place
Elias
Excellent, 4 years ago
Paulina’s place was perfect for our family big enough and close to town, great size kitchen and the pool was just beautiful with great views of the mountains, we had a great time. Thanks Paulina!
Lilia
Excellent, 5 years ago
The house meets the expectations and everything shown in photos is what the house has, widely recommended !
Ilse Viridiana
Excellent, 5 years ago
Everything was perfect! The service in the house was very good, the attention from the host too! The house is very nice! We really enjoyed the pool as the water had a very good temperature even though the weather was not so hot!
Karla
Excellent, 5 years ago
I loved the place, the house is very nice and it is located in a very quiet area, you really enjoy being with family, I definitely recommend it.
Luz Erendira
Good, 5 years ago
The place is as seen in the pictures
Fernando
Excellent, 5 years ago
The house is dreamy, unbeatable attention, cleanliness and prime facilities. Congratulations.
Antonio
Excellent, 5 years ago
A great space, 100% recommended!
Angelica
Excellent, 5 years ago
The house is beautiful, I definitely recommend it above all to go with family, the children have a super good time!! Highly recommended.
Fernando
Excellent, 5 years ago
The house has very beautiful gardens, it is super clean and very well located!!! We had a very nice weekend!
Cristina
Excellent, 5 years ago
A beautiful house surrounded by nature, trees, flowers and a beautiful garden. The house is very nice with details that make it very cozy. The kitchen is very well equipped and the bathrooms are clean, spacious and with lots of light. The 3 service people were very friendly and helpful. A magical place to get out of the routine and spend some unforgettable days outside the City.
Laura
Excellent, 5 years ago
Amazing place, Paulina's attention is excellent, it is a paradise very close to the CDMX, we hope to return soon.
Clara
Excellent, 5 years ago
A highly recommended family stay, super comfortable and pleasant spaces! Paulina was always attentive to our questions,the issue of the campfire is wonderful to bring the family together with a good wine ! Not to mention Cris and Claudia's cleaning and cooking service, from the house to Malinalco walking is about 15 minutes , which resulted in our morning walks. We hope to return soon .
Sandra Noelia
Excellent, 5 years ago
Great place, super quiet and really beautiful
Paulina
Excellent, 5 years ago
The house is much nicer live than the pictures. The staff who welcomed us were very friendly and Paulina's service was great. Everything in the place is super clean, the views are beautiful, it's a perfect space to relax.
Itzel
Good, 5 years ago
It is a house surrounded by nature, the garden and the view is a delight to relax and share with family, we had a very nice time. Also, many thanks to Gabriel and Claudia who were very willing to help us. We had a little issue with the pool because the water was cold, but the hot weather mitigated it.
Ariana
Excellent, 5 years ago
The house is much nicer than the photos, it has very nice and comfortable spaces to spend the days from the dining room on the terrace, the huge garden, the fire pit area and the rooms. The house is perfectly maintained and very clean. Very good quality mattresses and pillows, truly a break. The pool temperature was perfect for the mostly sunny days we had. Claudia and Cris, the cooks took great care of us and helped us with everything. We had an incredible end to an incredible end and hope to return
Simon
Excellent, 5 years ago
Large, very comfortable place. Great for a fire pit and swimming in the pool