Rocio

Reviews

189 total reviews

86% rated 5★

189 reviews

4.81

2019–2026

189 reviews

5BR Villa in Guadalajara

Asael

Excellent, 4 weeks ago

The house exceeded our expectations. Everything was perfect with Rocio's service. Everything was very clear from the start. Highly recommended.

Host Response

It was a pleasure to welcome you, Asael. I hope you return soon. Wonderful guests.

Comfortable place, quick responses. The Wi-Fi signal is the only issue. Apart from that, everything is very clean and pleasant. The pool water is always clean and warm. I would return without a problem.

Host Response

Paul, I appreciate your comment and rating. It was a pleasure to welcome you to Casa Tonala. I will take into account the issue of the Wi-Fi dead spots. Thank you very much. Your suggestions help us to improve every day. Come back soon. You will always be welcome.

“This house is incredibly spacious and well-maintained. Every bedroom has its own private bathroom, which makes it very comfortable for everyone. The property is exceptionally clean, and both the pool and the garden are beautifully maintained. It has everything you need for a comfortable and enjoyable stay. You really don’t need to leave the house because everything is here. Highly recommended!”

Host Response

Aradelia, it was a real pleasure to have hosted you. Thank you for your comment and rating. I hope you return soon. You will always be welcome.

5BR Villa in Guadalajara

Beatriz

Repeat guest

Excellent, 3 months ago

We had already come before. We like the place because it is very spacious. Although we are only a family, we all have privacy because of the size of the house. Well-kept gardens and a very clean house. A very peaceful place to relax. Temperate pool, adults and children enjoyed it

Host Response

Thank you very much, Beatriz, for your rating and comment. It is always a pleasure to host people like you who are kind and respectful. You are always welcome.

Many of the beds were very uncomfortable, with hard mattresses in poor condition. Throughout our stay, the housekeeping and cleaning staff kept coming in unannounced, which made us feel uncomfortable because they seemed like just another guest; very little privacy.

Host Response

Thank you for your feedback. From the moment of their arrival, they were informed that the maintenance staff would come in to take care of the outdoor areas and the pool, which is necessary, especially because the wind makes the water dirty. This information was clear and accepted from the start. Regarding the mattresses, this is the first time we've received a comment like this. Comfort is subjective, and in the event of any dissatisfaction during your stay, the proper course of action would have been to report it at the time so that we could address it promptly. We remain committed to providing great service to our guests.

We really liked the house and everything it offered. We had a great time during our stay, and the pool was at the perfect temperature. We would definitely come back. Thanks for your attention and for responding quickly to messages.

Host Response

Rogelio, it was a pleasure to have you at Casa Tonala. I appreciate that you took care of and respected the house as if it were your own. I hope you return soon. Blessings

It was an unpleasant experience. Rocío, the host, violated Airbnb's principles and values. The cleaning lady gave us the house, warning us that visitors were not allowed, and if they are, they will have to pay and they cannot stay overnight, and in case of non-compliance, the contract will be canceled and they will be removed from the house in addition to disqualifying us on Airbnb. The house was rented for 15 people, some minors who were going from other municipalities to participate in a science contest, which meant that the house would be empty all Friday, even so we paid the difference that she accepted for the 5 more people and she never gave us the full services, towels, blankets. You warned us that we would be watched with the closed circuit, and where is the privacy? This is an immoral act and even a criminal offense. On Saturday, the bus that was supposed to pick us up at 10 was delayed, and in an inhumane act, at 11 they kicked us out without caring that they were mostly teenage girls

Host Response

Your comment is untrue and omits key information. Before your arrival, you were informed that the maximum capacity is 15 people. Even so, he checked in more guests (10) without authorization and reported a smaller number than the real one, violating the rules accepted when booking. Rules on visits, property use, and schedules are not optional; they are clear safety conditions. The camera system is declared, located only in common areas, and fully complies with Airbnb's policies. Regarding your departure, the schedule was set and you were in charge of the group. To present this as an "inhumane act" is a distortion of the facts. We're sorry you didn't respect the agreed conditions. Our priority is to maintain order, safety and respect for the rules. Next time you make a reservation, don't assume that nothing will happen, read the rules of the places and if you don't agree or it doesn't meet your needs, don't book.

The house exceeded our expectations! It's much better than the photos: very spacious, with large and comfortable rooms. What we enjoyed the most was the pool, which is an excellent size and, being heated, we were able to use it throughout the stay regardless of the weather. It was always warm and ready to be enjoyed. In addition, Rocío's service was excellent, she was always attentive and responded quickly to any questions. We would definitely come back.

Host Response

Isaias, thank you so much for your rating and comment. It was a pleasure to have you at Casa Tonala, I hope you return soon.

Nothing compares to the photos, the house is much nicer in person, we loved the pool because the water was always warm and the house is much larger than what is shown. We felt very private and very comfortable. The only observation is that we struggled because there is no shampoo and very few towels, since we needed them for the pool and when bathing. But we loved it!

Host Response

Thank you so much for your rating and feedback, it was a pleasure to have you at Tonala.

I really loved the house, it really fulfilled everything promised, the pool water was super warm and the gardens were super nice, it gave you a very nice vibe. The only thing ☺️ is that the internet went out a lot, but it didn't hurt much since we wanted a vacation without so much technology, I would definitely stay there again!! Many thanks to the host who was always attentive

Host Response

Montse, thank you very much. They were great guests, and will always be welcome.

5BR Villa in Guadalajara

Elizabeth

Excellent, 1 year ago

Our second time staying at Rocio’s beautiful Airbnb. Lots of rooms and bathrooms. Well kept and clean. Hostess is friendly and response quickly. We have been very happy with our stay.

Host Response

Thank you very much Elizabeth for your rating and comment, it was a real pleasure to have them at home, come back soon you will always be welcome 🤗

If I had everything in the 100 functional, lamps, TV, Internet, it would be worth the 100, but the worst of all is that very demanding in everything and does not have the service at 100 and the beds are super uncomfortable you can not sleep of what you will say they are

Host Response

Hi Alejandra, I am very sorry for your comment, I was demanding with you porqye you abused the trust I gave you, you entered more people than the reported and you did not inform me and even so I don't charge you, you asked for permission to take 1 old dog and you brought 2 super hyperactive, of this I tell you I have evidence since I have a closed circuit, what for you is a hard bed for others is a firm mattress that helps with your back, I qualify you with 5 stars not to hurt but here I leave my real review of what happened, there was an abuse of trust on your part for that reason I wrote to you to ask that I was passing with 8 cars inside the parking lot and more than 20 people in the house. Blessings ❣️

Rocio’s place was perfect for our big family. There was plenty of spaces to gather and as well privacy space for each separate family members. The home is really beautiful, pictures don’t do it justice. The location is easy to get to and close for our visits to GDL and the surrounding areas. We only wish to have had more of an extended visit. We will keep this place as a favorite and hope to stay there again.

Host Response

Thank you very much Sal it was a real pleasure to welcome you, always welcome, Happy year 2025

5BR Villa in Guadalajara

Beatriz

Repeat guest

Excellent, 1 year ago

Very comfortable place and larger than what is seen in the photos. The 4 upstairs bedrooms with its full bathroom. The bedroom below with a half bathroom that is also used in a common area. The pool has a very good depth (1.40mts). The whole family is more than satisfied, everything is very clean from the house to the whites. We really look forward to returning soon.

Host Response

Thank you Beatriz, it was a pleasure and a pleasure to welcome you, we look forward to seeing you soon.

5BR Villa in Guadalajara

Javier

Repeat guest

Excellent, 2 years ago

Always such a great time here... This home has become such a special place for me.. This is where I met my love My niece introduced her to me here.. Now I have married her Therefore I'll be here over and over I actually love to buy the home It's beautiful 💕 Everyone's great here I highly recommend it

Host Response

Wowwww Javier that nice to hear your story, many congratulations, that they are very happy, they will always be a pleasure to welcome you, great people and wonderful guests 🥰

5BR Villa in Guadalajara

Luis

Excellent, 2 years ago

Rocío's house is beautiful and impeccable. The facilities and amenities are excellent, just as described. The photos of the pool make it look smaller than it really is. It is excellently heated and everything is very good. The only recommendation for future guests is to keep windows and doors closed, since there are many flies around. But Rocío definitely invites you to come back. We had an issue that was beyond Rocío's control since it was external, but she was very friendly and helpful in communicating with the authorities so that we could rest assured. Her response and empathy were good. We would have liked to have known about this issue before experiencing it, but we understand that it was not within her power to mitigate it. Other than that, we highly recommend staying at this place.

Host Response

Luis Thank you very much for your rating and your comments few people like you, it was a pleasure to have you at home tonala, thank you for your support and understanding, you will always be welcome in my house. Blessings

Good stay

Host Response

Hi Ivone I see that we were not favored with 5 stars, in location you put me 2 stars and the location comment is uncomfortable, I recommend the next time you book on airbnb to be well secured from the location of the accommodations so you don't have this kind of mistake. You had the option to cancel the reservation if you did not like the location and you did not, for your next booking I recommend the Andares area there are excellent accommodation options. Cheers.

The house is very large, but two rooms do not have air conditioning, which makes it a little difficult to sleep. The gardens are very well maintained.

Host Response

Hi Brenda, I regret your rating, surely it was due to the fact that I could not give them extra time at their check-out, as far as the water is not a problem of lack of cleanliness of the sisterna, the turbid water is coming directly from SIAPA is a problem that is having Jalisco in many colonies, as for the air clearly in the description of my listing says what I offer and already the guest decides to accept or not, there are fans in each room and windows with super large screen it is a shame to receive such a rating

5BR Villa in Guadalajara

Javier

Repeat guest

Excellent, 2 years ago

What an amazing place Would definitely do it again Host was so attentive Responded quickly Was an incredible experience ❤️❤️

Host Response

Javier I am very happy that you had a good time and enjoyed your stay, you are an incredible person, it was a pleasure to welcome you, come back soon.

The house is spacious and very comfortable, as shown in the photos. The pool is very warm at any time you use it. The gardens are spacious, and all the vegetation around the pool is very beautiful. Definitely a very beautiful house. And thanks to Rocío for the good communication. She was always available.

Host Response

It was a pleasure to have you at home Tonala, I hope you come back soon, you will always be welcome, Blessings.

5BR Villa in Guadalajara

Sonia

Excellent, 2 years ago

Thank you for everything!!!!!!! A very beautiful place to stay. I hope to visit again

5BR Villa in Guadalajara

Rogelio

Repeat guest

Excellent, 2 years ago

I hope to return soon

Host Response

It will be a pleasure to welcome you again, thank you for treating the house as your own, you will always be welcome. Blessed 2024

This is the second time we have visited this house, they are always very attentive and provide us with everything, our stay was everything we expected, pleasant and quiet, the water temperature of the pool was perfect all the time, inside the house everything was clean and tidy, we all enjoyed the house very much and we are already planning to return again.

Host Response

Thank you very much, Fani. It is always a pleasure to have you. Thank you for taking care of the house as your own. They are

Beautiful house for vacation, the pool is warm, the water is very nice for swimming, a large and very nice garden, it has all the kitchen utensils, you do not need to bring anything, it has enough towels for everyone and extra quilts... just one bad thing is that in two rooms there is no air and in Guadalajara it is already very hot and you cannot sleep without AA and a sofa bed was moved from a room without air to one with air to be able to sleep all comfortable... we were pure women and for that movement they want to charge me 500 pesos and the truth is I do not know, it does not seem fair but... I do not give a bad evaluation because the house does not have any but and Rocio is an excellent hostess, only that but that 2 bedrooms do not have air and hopefully they will consider putting it, Guadalajara is hot, it is not like before

Host Response

I'm sorry, I'm not okay with the payout. In the rules that were clearly sent, it says not moving furniture and if they did return it to its place since failure to do so involves hiring 2 men who did it. The furniture they moved is a very heavy cana couch from the ground floor to the top and they did not return it. That's why the cleaning girl can't charge it and take it with 2 boys, who unfortunately don't pay for work, moved jobs and they had to return them to their place. If I would recommend READING THE RULES and DIRECTIONS and thus avoiding a bad time. Thank you for your rating.

5BR Villa in Guadalajara

Patricia

Excellent, 3 years ago

I loved the house. Everything was very clean and the pool had very warm water. The beds and pillows were very comfortable. It was an excellent place to rest. The host was always attentive. I hope to return soon.

The house is very nice. I will definitely return.

Host Response

Thank you for your comments, Lizeth. We fumigate every month. Unfortunately, we are in a farming area, as you can imagine, and there are field rodents that are impossible to get rid of. You probably saw them outside. In fact, we have two kittens that we keep in an enclosed area to prevent them from entering the house. As for the cockroaches, it's the rainy and hot season, and they come out through the drains. It's a bit complicated, and it's not uncommon for them to appear sporadically, especially in a rural area, as I mentioned. Thank you very much for your comment. We will be very attentive.

Excellent house. We spent a few very comfortable days. The luxurious, heated pool, which we enjoyed to the fullest, is not missing anything. The kitchen has everything. Excellent. Just as a recommendation, the Wi-Fi is a bit unstable. It doesn't reach the pool area where we wanted to play songs, but despite that, the house is beautiful and very comfortable.

Host Response

Thank you very much, Mercedes, for your rating and for your comment. I will take action regarding the wifi in the pool area. We look forward to seeing you soon.

5BR Villa in Guadalajara

Rogelio

Repeat guest

Excellent, 3 years ago

Excellent place, very nice house, I hope to return soon

Host Response

Thank you, Rogelio. It was a pleasure to have you at our home in Tonalá. You will always be welcome.

5BR Villa in Guadalajara

Juan

Excellent, 3 years ago

This house is something else, it put the cherry on top to our trip. It is a true oasis with its great pool and extended patio area. The house itself is gem and my entire family could not say enough of my choice to book this great place. Rocio was very responsive and quick to resolve all my questions.

The place is nice and very spacious. I think it's missing some things that go with the number of people that can stay. The kitchen utensils need to be renewed, and maybe heating for the cold in the bedrooms. Very clean. The pool is warm! Yes, I recommend it.

Host Response

Thank you very much Deyra for your contribution, we will take into account the large utensils and the comal. The air conditioners are hot and cold, they only had to change to hot and set the desired temperature, if you had told me I would have gladly helped you. We left several extra blankets. I hope they helped. Thank you for your contribution and your preference.

Rocios house is very beautiful inside and outside. Very spacious with bathrooms in every room. Kitchen has everything you need to cook. Has a lovely,big pool . The only complain or concern was that there were some wires that were open/cut next to the machinery of the pool and one of the kids stepped on the bar side and made a spark which could of been dangerous. There’s also a guy living in the back but is not so helpful like the other guy Juan. We have stayed here before that’s why we know. Also this time we went there was a lot of cockroaches around the pool, when last time there was none. There was also cockroaches,little ones in two bedrooms. A lady by the name of Magda is there to receive you and is very kind and helpful. A beautiful house, just located in the wrong location. But if you know your way around there it will be easy to find.

5BR Villa in Guadalajara

Eduardp

Repeat guest

Excellent, 3 years ago

Excellent stay, the second time we stayed here in this beautiful residence Beautiful and very spacious rooms Heated pool, everything was perfect. Thank you Magda

5BR Villa in Guadalajara

Yoseb

Repeat guest

Excellent, 4 years ago

Excellent in every aspect, I took a large group, Rocío gives you solutions for everything. Highly recommended. ✅

Very pretty house! The house was very spacious. I will say though, be very mindful of every single item in the house as she will count every last bit of it. I got charged for items that were “missing” then after, found out they were all there. Also, I would suggest that the host put in a washer/dryer unit as we were charged extra since we weren’t able to wash during our stay. Lastly, there is a house in the back with a man who walks around the house and keeps an eye out. I don’t remember seeing that in the listing so It should be known! Wifi worked maybe 2 hours a day, so this house is perfect if you are looking for a disconnected getaway!

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