Paola

Reviews

82 total reviews

93% rated 5★

82 reviews

4.93

2019–2026

82 reviews

4BR Home in Cuernavaca

Oswaldo

Excellent, 2 months ago

EVERYTHING IS VERY GOOD. THE HOUSE IS VERY COMFORTABLE, CLEAN, AND FUNCTIONAL, AND MRS. ROSY IS AN EXCELLENT PERSON

The house is beautiful and it's even more beautiful in person. It's spacious, nice, super clean and excellently maintained. I already have many reservations on Airbnb, and this is the first stay I would give a 10 out of 10. The attention, service, and work of Rosy, who is the person who helps around the house, is impeccable and was the bonus to our stay. The hostess is always attentive, attentive and friendly. We definitely look forward to returning very soon.

House in a good location, in a safe and quiet area. The facilities are as described in the listing. However, the air conditioners are probably already worn out because they make noise and don't cool enough. They were not clear about the costs of the boiler. A boiler for the pool and jacuzzi was requested. The hot tub did heat up, but it only stayed that way for 1–2 hours. The pool never changed temperature, and despite that, we were charged to use it. I think the charge for that use was excessive, considering that one didn't work and the other only worked for 1–2 hours. First, they said that the service staff had to turn the boiler on and off, and then, when we complained, they said it was digital and turned itself off… when it was actually the lady who helps who took care of turning it on and off. The cleaning lady is always very friendly and helpful. Apart from the issue of the dirty pool water (which is not her responsibility), the rest of the house was clean.

The place is the same or better than in the photos, the service from Yuri, incredible, she helped us a lot with the info about the house, Our Location 10 Comfort 10 Security 10 We slept very comfortably, we had an amazing time, we enjoyed the jacuzzi more than the pool, the pool is very cool and the seating area is also not so comfortable, it is very low. The only area of opportunity is related to the boiler, although yes, I commented and it was mutually agreed, and we received what was agreed. I think it's high to pay 2,000 pesos per day for the pool. The jacuzzi was heated in 40 minutes and for that they charged us less, but still, there should be transparency in what was consumed, against what was charged and to do the math. I have a house with a communal pool and we pay this for a pool 5 times larger than this one. Apart from this issue, the house is amazing, the service is amazing.

4BR Home in Cuernavaca

Rodrigo

Excellent, 1 year ago

Paola's house in Cuernavaca (Burgos) was more than excellent! Everything matched 100% and the service we received was first-class. The house is in excellent condition and is very spacious and comfortable in every aspect. Definitely a destination we'll return to.

Pao helped us a lot, because we had a bad experience and while looking for other options, we found her. I let her know what happened to us and she accepted us and provided us with unparalleled hospitality. We are grateful because the cleaning service is also excellent, helpful and courteous. We will definitely come back. The house is beautiful and spacious, and the kitchen is fully equipped. You don't need anything ❤️ We were really delighted to have stayed there.

Very nice house, true to the photos, a spacious house in an area that allowed you to rest. They make you feel very comfortable and at ease at all times, the pool is a good size and allows you to enjoy it as a family. There was always very good communication, the place is easily accessible and above all the house was very clean. There is a food area and supermarket nearby if required. I highly recommend the house.

A very cozy stay, with excellent finishes and good taste, easy access, safe area, it has convenience stores, pharmacy close to 7 minutes, which benefits for emergency, there is also a home platform service, although the pool and jacuzzi is not mentioned, it has a boiler, for an additional price, in case you are cold, it also provides support in cleaning and responds almost immediately to the message or call. REALLY AN EXPERIENCE THAT FILLS THE SOUL.

4BR Home in Cuernavaca

Gabriela

Excellent, 3 years ago

Simply amazing, La Mejor Casa para Descansar far exceeded my expectations. My entire family was happy with the house. Yuri is a very friendly person.

Paola was always attentive to the questions we had, she was accessible with the check-in and check-out times and sent us specific instructions on how to get there. The house is very well cared for, the facilities and furniture look new and the person who helped us with the cleaning was always attentive. The The pool is a good size and was a good temperature (paying for the boiler). We would definitely come back again.

4BR Home in Cuernavaca

Gabriela

Excellent, 4 years ago

The house is very good

4BR Home in Cuernavaca

Gabriela

Good, 4 years ago

The house is recommended, very good service

4BR Home in Cuernavaca

Ale

Excellent, 6 years ago

The house is in excellent condition, super bine located, the service of the host and house staff is incredible from the moment.

4BR Home in Cuernavaca

Rene

Excellent, 6 years ago

The house is new, the spaces are spacious, comfortable, clean, with a very nice decoration, the stay was very nice and safe with the best attention of Paola and the house manager. Thank you. We hope to return very soon, 100% recommended. I love every space in the house. 😉

The house was highly recommended. In the first instance, the hostess's attention was very warm and attentive. She was attentive to what was needed, in the second instance the house is super large, very much better than what you can see in the photos, the infrastructure of the house, the furniture, the bedrooms, the kitchen, pool, jacuzzi, sound equipment, the decor inside, the bathrooms, the barbecue, the barbecue, everything super clean, super current, modern and well-kept. In truth, if you want to spend some time of rest and quality in the fullest of the word, this is the option.

4BR Home in Cuernavaca

Gabriela

Good, 6 years ago

It is a beautiful house, super clean, very spacious and with everything you need, all the rooms have their own bathroom and the whole house has a special touch with its decor. Paola is an excellent host, she was always attentive, we would definitely come back. Thank you Paola!

4BR Home in Cuernavaca

Hugo

Excellent, 6 years ago

He exceeded my expectations. It is a very nice, modern, comfortable house. It has a spectacular view at any time of the day. Super well located. It has everything you need and more. It is a super luxury property, 5-star and the amenities are fabulous. Pao who is the host at all times is available and always very friendly. I highly recommend it.

4BR Home in Cuernavaca

Gabriela

Excellent, 6 years ago

The accommodation is divine. It's always spotless and everything is super well maintained. I will definitely return.

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