Jacky

Reviews

48 total reviews

92% rated 5★

48 reviews

4.83

2020–2025

48 reviews

4BR Villa in Puerto Vallarta

Mark

Excellent, 1 year ago

Our group of 8 (4 adults/4kids) stayed at Casa Torre Esmeralda for a spring break get away and it was everything we were hoping for. The house itself had plenty of space and amazing views/surroundings (saw lots of whales in the bay). The cooks and housekeeper were fantastic. The community had a wonderful private beach and beach club/restaurant that we utilized heavily. The house had a golf cart which made trips to the beach easy (you could also walk up and down easily if you so desired). Leading up to and during our stay, Brisa (the concierge) was nothing short of amazing and helpful from everything from pre-arrival questions and requests to setting up rides and adventures while we were there. She made the trip, very much a vacation. We would not hesitate to stay at Torre Esmeralda again and hope we can in the future.

La Casa Esmeralda is a gem. The surrounding resort is gorgeous too - private with lots of great activity options. Brisa, the concierge, can hook you up with whatever you want to do. The beach club and cove are idyllic. The view of Bahia Bandeiras is spectacular. Breaching whales and exotic birds every day. Having stayed here for 5 days, we only have one question. What were the less than 5 star reviewers looking for?? We are fortunate as a family to be able to stay at some exceptional hotels and homes. This is a haven. Deserves all 5 stars. Thank you, Jackie, Brisa and the whole team that made our time at La Casa Esmeralda!

Spacious house, good beach club and a very nice beach

Such a beautiful property, it exceeded expectations! We had so much fun on our girls trip… I would say the location can feel a little bit far from sayulita, Punta mita, etc if your idea is to be somewhere in the heart of a town but I would stay here again for sure because the service and home itself are unmatched. The cook/ cleaner we’re also amazing, Brisa was very dedicated to organization and planning, and overall had an amazing time.

We had a phenomenal experience at Casa Torre Esmeralda. Three generations together for a week-long holiday and we didn’t want the trip to end. The home was spacious and clean. The staff was very professional and took such good care of us which made for a relaxing vacation! It honestly exceeded all of our expectations. Highly recommend Araceli for breakfasts and the housekeeper, Ana, is so helpful. The concierge Brisa was excellent to work with and made everything so easy. The dinner cooks were top notch, catered to dietary restrictions with ease and were a lot of fun! We used the property’s beach club, restaurant, gym, tennis courts and spa almost daily. Never bored and, although we ventured off property for activities, we could’ve easily stayed there the whole time! We can’t wait to go back. I do recommend plenty of cash for staff expenses and tips because credit cards are not easy or cost effective. Once again, the staff and property far exceeded our expectations.

Superb stay. The house is actually better than the photos suggest, and you have access to the private gated community’s facilities and beach club. Will definitely look to book again for another large group trip. I wasn’t totally clear when I booked that there is concierge support and staffing options including food catering, etc. The concierge team led by Brisa was out of this world. Made planning and executing the trip so seamless. One of the best Airbnb experiences I have ever had.

Casa Torre Esmeralda is absolutely STUNNING! The pictures on the listing do not do it justice. You have panoramic views of the ocean where we were able to see whales and dolphins and beautiful sunrises and sunsets. The entire grounds and property at Real del Mar feel like an exclusive, well-kept resort. We really enjoyed spending time at the beach club, and the food and drinks there were great. The house's concierge, Brisa, made sure we had everything we needed and worked with us before our arrival (and during) to plan a chef dinner, breakfast cooked in the house every morning, airport transfers, transfers to dinner in town, boat trip with Chica Locca tours (where we saw whales breach and visited the charming town of Yelapa), groceries brought in before arrival, and more. The daily housekeeping was a lovely feature as well, so we always came home to clean house. I cannot recommend this place enough—a truly 5-star experience and a trip our Bachelorette group and Bride will never forget!

Jacky’s house is stunning! The Airbnb listing doesn’t even do it justice… the whole complex is gorgeous and has so many amenities… an amazing beach club, golf cart to use the whole time to get around to gym, tennis, beach club. The restaurant at the beach is seriously AMAZING and the staff is so kind and attentive. Brisa (concierge) was the best we have ever had - including our many stays at Rosewood Mayakoba and Las Ventanas. Brisa is above and beyond those concierge - definitely request her - she truly made the trip! Cannot recommend enough.

This was a great home for our large group of 2 adults and 6 kids (ages 9-16). The house itself is wonderful and spacious and each day was made spotless by the lovely housekeeper. Very comfy beds and great A/C. The beach club associated with the house was perfect for us---great beach and related activities, wonderful food, and lovely people who work there and are always willing to help and answer questions. Thank you, Jacky!

This home exceeded our expectations! The host was so helpful and quick to respond to any question. She helped us with a wonderful private chef, Wendy Galeana (highly recommend) to make our group meals at the home. The beach club was great and the service was fantastic. It was so easy to go back and forth from the home to the beach club with the golf cart. I would definitely recommend this Airbnb. The house was so clean and comfortable and the views were so beautiful.

Jacky was very friendly and helpful with our stay! She recommends us a cook Hugo and her mother it was delicious! Our host Antonio was very helpful and the cleaning lady was there every day. The view from the house it's beautiful and the club as well. We love the scenery and butterflies !! A few little minor incidents happened during our stay but it was promptly tanking care off... During our August stayed it rained everyday but we enjoyed! Great to travel with families! Thank you Jacky, Ale & Homero

The house is spectacular, the services they offer are even better, you can arrive and just enjoy your stay. The beach club is amazing and the staff is super attentive, especially Mr. Isidro who attended to any request. Ana is super attentive, communication was extremely effective. Mireya, who does the cleaning, is super nice and honestly supported us in everything. I honestly think it's one of the Airbnbs we've enjoyed the most. Thank you 🤩

We loved the house, everything was super complete and very good location, we had a pleasant time, it has many amenities, the pool was in very good condition. The whole house was very clean and there was very good communication with Jacqueline, she was always very attentive. Downstairs there are common areas where you can also go to spend some time. The restaurant and the service they offer you is excellent. The internet was a little slow and after 11 pm we had to turn down the music to avoid complaints from the neighbors. Everything is great, we would definitely rent it again!

Casa Torre Esmeralda is in a beautiful complex called real Del Mar - the views and the Club are amazing and so relaxing! We had plenty of space, loved hanging by the private pool and waking up to the sunrise over the ocean and mountains of the bay. We drove their golf cart back and forth to the beach every day and enjoyed playing tennis, kayaking and dining at the club house restaurant. The kitchen at the house was workable but with a few things that did not work like the coffee machine. WiFi is not 100% if you want to come here to work or have kids do online school. I was here for rest so had no problem with that fact but part of my crew did need to work and could not. Small things in comparison to the great views and house, every room had amazing views and the space felt wonderful!

AMAZING!!! i can't describe how amazing it was, excellent home, great view, beautiful sunsets. Ana's service was excellent, she was always attentive at all times, they welcomed us with some Mexican snacks and delicious margaritas, the beach club was fascinating. definitely a return, in the house all impeccable excellent beds pillows mattresses hahaha me love SUPER HOST, SUPER HOUSE, SUPER RECOMMENDED!!!!!

4BR Villa in Puerto Vallarta

Eduardo

Terrible, 6 years ago

Front door without lock Goalways on the ground floor of the house and upstairs. One-bedroom windows with no curtains and no lock. 1 bath dryers with excessively hot water. (couple with baby had to share a bathroom. Pool in disrepair without being able to make use of them for 2 days (green color/excess dirt). Which is why we had to go down to the beach club exposing ourselves to everyone for not being able to use the pool. Same as the one who cleans the pool mentioned that it was not maintained in a long time. (the dirt found was not overnight, as was argued). Unread and dangerous transportation cart (rzr). Uncleaned house at check-in and with carpenters and cleaning staff without a mask. Same mentions that the house was not sanitized. The cost/benefit of the accommodation is nothing "luxury" from the feedback outlined above as they promote it as a "luxury" accommodation, when for all these details it is not luxury at all. One night before our departure, there was a storm in which, due to the intensity of the rain and the wind, we had to protect ourselves inside the house. The next morning we noticed that the umbrella was flipping. We went to pick it up and let the Ana Ruth amphrition know what happened. For all the inconvenience during our stay, a 50% refund of one night was agreed with her in compensation for what happened. Same, which they refused to pay, using a subjective and excessive valuation of the cost of a patio umbrella. Being rude and overbearing at the time of demanding the payment of what according to them was the count of "the damages". Since they gave it to us 1 day after our checkout. IT IS NOT RECOMMENDED TO MAKE A RESERVATION IN THIS "exclusive top OF the hill house"

We loved the neighborhood "Real Del Mar" and spent a good portion of our time at the lovely situated Beach Club. The Beach Club offered something for everyone.... The service at the Beach Club exceeded our expectations as did the drinks and menu. The ribeye taco appetizer was our daily must have! As for the house, it has breathtaking views and stunning architecture. Ana Ruth was very responsive and attentive to our needs. I think the place deserves 5 stars.

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