Natalia

Reviews

Superhost

183 total reviews

94% rated 5★

183 reviews

4.92

2019–2026

183 reviews

12BR Villa in Tepoztlán

Lidia

Excellent, 3 weeks ago

The house is just as it is in the photos! All the reviews matched my experience. José, the man who lives there, is always available. If you need anything, he goes and takes care of it for a small fee. For large, partying groups, it was the best option for us. They never said anything to us about the noise.

12BR Villa in Tepoztlán

Jozz

Repeat guest

Excellent, 1 month ago

This is the third consecutive year that we have stayed here. It is a place where we feel comfortable, like at home. Natalia's service and that of José, who is the person who takes care of the place, is 100% top quality. 100% recommended.

The stay was very pleasant. Everything matches the photos. Daily cleaning of the room and pool. The place is very quiet and there is always someone available. Some rooms did not have a mosquito net, but all have a fan. Unfortunately, it rained at night and water got into the rooms. Since it's in the kitchen and living room area, there is also a curtain, but water does get in, and you have to run if you want to go to the bathroom. Obviously there are a lot of insects. Bathrooms are shared, separate for women and men, but they do have toilet paper, soap and some towels, and there is hot water. The kitchen is equipped and has several dishes. There is a freezer and a refrigerator. The living room has a TV and tables for everyone to be together. In the rooms, there is a space for you to put your things, and the beds are clean, with clean sheets, a fan, and curtains. Don't go in wet because the floor is slippery. The pool is good sized. Everything's great!

This place was a great option to celebrate my birthday. There were about 13 of us, and everyone had their own private room without any issues. The kitchen has everything you need for cooking, and there's a grill for barbecuing. There are a few minor things that are missing, and we had to buy them, but overall it has everything you need. I would come back here for another celebration with friends or family.

everything was excellent, except that we found cockroaches in the dishes...

Host Response

We fumigate every week, we'll check that detail. Thank you for your Feedback

Our stay was amazing! An ideal place for large groups, there were 25 of us and we had plenty of space. Natalia was always attentive to my messages and responded quickly. In addition to being very flexible and friendly. Pepe, the guy who takes care of the house, was just as friendly and very attentive, and even though he was sometimes seen around, we never felt uncomfortable and he respected our privacy 100%. The pool water is very cold, but we were still able to enjoy it. The beds are very comfortable and the layout of all the spaces is perfect! 💕

12BR Villa in Tepoztlán

Jozz

Repeat guest

Excellent, 1 year ago

A place to rest, for family reunions and for party people, my guests and I felt very peaceful! The added value of this stay is that I did not feel pressured at any time for check-in and check-out, Natalia 100% attentive and friendly, Jose who is the person who takes care, always attentive and available, 100% RECOMMENDED + 1

Our experience at this accommodation was generally very good. We went as a family, more than 16 people, including babies, children, seniors and two dogs, and the place suited our needs quite well. Despite the maintenance details, our experience was positive thanks to José's attention and the fact that the place is well thought out for large groups. With some upgrades, this place could be great. We recommend it if you are looking for a spacious place, with a good atmosphere and staff available to help you, in addition to the fact that the host is super accessible both at check-in and checkout. We would stay again since the place is suitable for a louder environment, something that many accommodations do not allow.

12BR Villa in Tepoztlán

Fernando

Excellent, 1 year ago

Great service from the assistant they leave in charge, he helps you solve everything you need, and also leaves it very clean in the mornings, everything ready to continue the party. The pool and bathroom are cleaned daily. The only thing missing is a step or ladder to easily get out of the pool, apart from that, everything is very nice and clean

12BR Villa in Tepoztlán

Fernanda

Good, 1 year ago

Good communication, very friendly, quite comfortable place, always clean, a good place to go if you want to go out with family or friends, worth the price for all the included details, there was always hot water, paper and plates.

The accommodation is very good if you are looking to have parties and be together but not crowded. It's perfect that almost everyone can have their own room and that the common areas are open. José, the perch is a great extra! Helpful, friendly, always attentive. Bathrooms with paper, soap and towels. The kitchen has everything you need and. Huge fridge just for drinks. The lights to set the mood for your party are also a big plus. The only point of improvement would be the pool, although it was not cold at all, the water was very cold, a boiler and a little more maintenance is suggested, because although they cleaned it a second time when we arrived, it did not look like the photos and had not very nice stains. Apart from that, it's a place we'll be back to. Very happy. There is a supermarket very close and a square with fast food restaurants. Highly recommended

12BR Villa in Tepoztlán

Marco

Excellent, 1 year ago

I celebrated my birthday and it was incredible, I highly recommend the place, Pepe was very kind and attentive, I think I would just say that I did not like that the street is not paved and has many holes and that there are many ants, several of my guests were bitten while they slept, but the rest was excellent, thank you very much for everything Natalia.

Host Response

Thank you so much for your feedback. Immediately I check with the fumigation service. Here's your house.

12BR Villa in Tepoztlán

Diego

Excellent, 2 years ago

My stay was excellent, very attentive from start to finish, the services and the house quite well, there was always a person on the spot and giving cleaning, I would definitely return to that house. It has all the material to cook and serve, the comfortable rooms, the pool wide its quite nice living room, its horn lights and wifi without any theme.

12BR Villa in Tepoztlán

Karla

Excellent, 2 years ago

This is the second time we have celebrated a birthday here, we really love it, there are many rooms, many bathrooms, it has a lot of fret, the pool is very rich, it has a very good horn, the colors to mend very parents and we loved that daily in the mornings they help us clean everything, including the frets. I really highly recommend it

12BR Villa in Tepoztlán

Ricardo

Excellent, 2 years ago

The amazing stay, the hostess is very kind and helpful, 100% recommended for a weekend with friends or family.

12BR Villa in Tepoztlán

Karla

Excellent, 2 years ago

Great choice and hosts!!! Absolutely everything during our stay was ideal. You can tell it was a project designed for large family gatherings, providing the privacy that everyone needs. The hosts available at all times. We will definitely be back very soon!! My whole family loved it :)

12BR Villa in Tepoztlán

Alejandro

Excellent, 2 years ago

Amazing Natalia's welcome to her place! He always responded very quickly and super friendly!! The place is great for a super fun weekend with family and friends! I would definitely book with them again, everything was excellent! Wonderful cleanliness and also check-out! Thank you very much

Good stay. Because my family and I went in December, we used the pool very little because the water was very cold because the water was very cold. In the same way, it is necessary to consider that in the showers the hot water is not much in cold times because the heater is solar. The bathrooms need maintenance, we found a leak in the ceiling and it fell straight into the step towards the showers being dangerous a possible fall because I went with my grandmother, it was resolved by putting a bucket. Some of the chains in the bathroom boxes do not work well, as by pulling the flavor did not fall well and we constantly had to lift the lid of the box to check it. The bedrooms are good for resting. In the parking lot there were 4 sedan cars so it is spacious. Aldair and Alondra are always available for what we were offered. Natalia is always attentive to my messages, excellent communication with her and her husband. The rest of the facilities are in good condition

Host Response

Thank you so much for your comments Jeni, we will assist you immediately to always offer the best service

We went to celebrate a friend's birthday and it was the best decision and choice: Natalia was always available on her cell phone, when we arrived José and Alondra welcomed us and were the best hosts, they were attentive, they supported us in everything we needed. From Friday we put on music and we were at the party and they never told us anything, on the contrary, they were always friendly and with a smile. Thank you very much, we appreciate those actions very much.🤗 As for the rooms and bathrooms, they were super good, clean, in order. Although they told us they had a solar heater, the water came out hot at both 8 am and 10 pm. 😉 The water in the pool was clean, no chlorine, fresh, obviously at night it was cold but by the time and time. We loved it.👌 We will return to celebrate more birthdays!!! Many thanks to Natalia, José and Alondra.😀

We rented the house for a weekend and the stay was very pleasant. It complies with the services indicated in the description, and has enough space. Regarding the service, Natalia answered our questions quickly at all times and José, the person who receives you at the place, was attentive at all times with great kindness, providing us with excellent service. They are also flexible in all aspects, for example with the arrival time as well as with the music schedule since there are no restrictions. The house is suitable for a social or family space.

Everything was excellent, from the beginning, answering all my questions. Clear instructions to arrive and constant communication all the time, there was a lot of privacy, the pool at perfect temperature, the people who care and the atmosphere in the house are very kind and the atmosphere in the house ideal for any occasion, the smart lights are very comfortable and well distributed. Thank you for everything Natalia and Arturo!! I'm sure we'll be back!!

Arriving at the place was very easy with the instructions Natalia gave us. Mrs. Cata welcomed us and was always very friendly and helpful during the stay. The place is very nice and just like the promotional photos. I loved the concept, because it's perfectly adapted for 24 people to stay comfortably. The palapa in the center is very good for many people to stay together and has a very functional kitchen with utensils and dishes for everyone. The rooms are very nice, and the fan was enough to be comfortable. There are several bathrooms, separated for men and women. They are very clean and have everything you need to use them. The pool is a good size, clean, and although it is not heated, the water temperature was great. Natalia was always attentive to all my questions, and Mrs. Cata was a great help. My family and I had an amazing time. I would definitely choose this place again

The perfect place for a great weekend. A very nice space designed for several people to stay at the same time; the bedrooms are comfortable, and the amenities are a bonus. Shopping malls nearby and very easy to access. The best part was the flexibility for check-in and check-out. The parking lot can accommodate 4 cars, but there is also space outside, and it seems safe. The service is very friendly, and they are attentive to anything you might need. Just one observation: the microwave hardly heats anything, haha! We highly recommend the place, and we look forward to returning soon.

Host Response

We will be happy to host you!

Excellent place to stay with friends. Everything is as shown in the photos, and communication from Arturo and Natalia was excellent; the instructions were always clear and timely. Cata’s support at the place was amazing; they helped us with everything. It really was a very good weekend. The facilities and rooms were clean and tidy; the place has everything you need. The lighting detail is a big plus :) We will definitely be back! Highly recommended by me and all my friends—it was a great birthday!

12BR Villa in Tepoztlán

Eumir

Repeat guest

Excellent, 3 years ago

Excellent for a weekend with friends and/or family… we all had a great time… the service was always available… excellent, everything was very good

12BR Villa in Tepoztlán

Ricardo

Excellent, 3 years ago

Natalia's place is amazing! But her service was the best!!! Without hesitation, we would return!!!

12BR Villa in Tepoztlán

Antonio

Not good, 3 years ago

The location of the property is in a poorly accessible area, we went through streets full of holes and puddles with unsanitary water, the rooms lack a lot of maintenance, the sheets smelled dirty and the most serious thing is that there was an entry of strangers to the property without prior notice, in addition to the pool being dirty.

Host Response

I'm sorry your experience was contrary to your expectation. We do not control the weather or public domain property. As for the access of strangers to the property, your contemptuous and disrespectful attitude towards the CLEANING AND MAINTENANCE people is reprehensible, who, despite being humble, are people who deserve all the respect in the world; in addition to the fact that you made them go to buy you medicines and antacids for the super drunkenness that you were going to get; it is unfortunate that you pretend to ignore the permanence of the staff that was put at your disposal. Since the property was delivered, the support of these people was made known, what happens is that you were not the person who initially arrived at the property and you sent a different one. I disapprove of all kinds of derogatory attitudes, discrimination, and disparagement towards any person, regardless of their appearance, race, gender, and economic status.

The service was excellent, Natalia and Catalinason are very good hosts, Nat was always in contact and clarified all your questions while Cata welcomed us to the house and was aware of everything we needed. The place is super nice and spacious, we were a fairly large family and we fit perfectly, we were all comfortable and at ease. Everything was clean and with the things you need to cook and such. EVERYTHING WAS EXCELLENT!

The house definitely exceeded our expectations, the pool was clean, the bathrooms were impeccable, in the kitchen we found everything we needed to prepare our food, the refrigerators were very clean, the chairs and tables were in good condition, the bedrooms were clean, the LED strips and smart lights are synchronized and create an incredible party atmosphere. The communication and service from Natalia and Catalina was excellent, we will definitely be back, I highly recommend it.

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