Abraham

Reviews

34 total reviews

97% rated 5★

34 reviews

4.94

2025–2026

34 reviews

9BR Villa in Real Monte Casino

Michelle Monse

Excellent, 4 weeks ago

Very nice and spacious place! Always attentive and present. Thank you so much for the pleasant stay.

9BR Villa in Real Monte Casino

Luis

Excellent, 4 months ago

It was very nice. The place is comfortable and they are always attentive to what is needed.

We liked the house very much. We felt comfortable because the spaces are well laid out. The covered pool was a good choice, as you could stay in it very late without being exposed to cold air or darkness, although we did have to pay for the water heater for a few hours to ensure the temperature was right. Ms. Nancy and her husband are very friendly and attentive. We would come back again, as we didn't get to enjoy more of the house's amenities. As a suggestion, it would be perfect if there were at least two bathrooms upstairs. But overall, everything was good.

The house is very good in terms of spaces, garden care, court and architecture. The rooms, although they have areas of opportunity for improvement, met expectations. The pool temperature is great (thanks to the boiler), the pool is roofed and covered on the sides, which is great. Having a pool table, TV with Netflix and Disney substantially complements the stay. But the palm goes to Mrs. Nancy and her team, who made my stay truly enjoyable. Congratulations and a great recommendation.

The service was very good at all times, the house was clean, the staff was friendly and they took care of us at all times. The only problem was that the boiler broke down so the water in the pool was very cold. They refunded me the amount but we did not enjoy the house because we were there in the rainy season. We also had problems with the hot water in the showers, although the super friendly lady helped us at all times. I think it was something that caused us constant problems.

Host Response

It is true that the installation that turns on the boiler was burned by a thunderstorm. We tried to solve it the same day, however the technician could not come. To date the problem is SOLVED. IT IS IMPORTANT TO NOTE that at the time we not only refunded the payment for the boiler but also gave a bonus for an extra amount that they had paid, I reiterate that at all times we sought a solution and this fortuitous situation was not in our hands. It is important to mention that I did not add a cost for the extra cleaning, since they found even forks that we lent them in the trash and they stained us with a pool mattress for taking it to a place that is not allowed.

The house is very beautiful, warm and comfortable, it is even prettier than the pictures. It's super large and has many bedrooms for more privacy. And not to mention Nancy's service, she's a very nice and kind person, she was always attentive to anything, I give her a 10/10 The only drawback I had was that in the bedroom I stayed in, I never had hot water (as far as I know, at the end of our stay they were going to change the pipe) And the issue that the boiler takes almost a day and a half to heat up and well, it's money that I didn't plan to spend. In total, I paid $8,000 pesos for the boiler and it was super excessive. Apart from that, everything is very, very nice. I would definitely come back, in hot weather so as not to spend so much on the boiler.

Host Response

Thank you for your time and feedback! It is important to mention that: 1. We did tests and the hot water did come out, however, not at the desired pressure, and indeed as you mention, we carried out important repairs to address this situation, among them we changed a new boiler for greater services. 2.- The cost they paid of $8,000 was for almost 60 hours of boiler, reaching a maximum temperature of 37°C, on the second day they already had a temperature of 28°C, with rainy and cold weather conditions. In addition to the fact that, as a courtesy, we paid $2,000 for the boiler. Regards.

Very good stay, Nancy the housekeeper is very attentive and with a lot of initiative, nice place and with the amenities mentioned, just as a recommendation if the weather is bad do not hire the boiler for the pool because no matter how much they turn it on, the pool does not reach a good temperature due to the weather. Otherwise, everything was excellent. We would return with better weather. Thank you

Host Response

Thank you for your feedback, hopefully in the future we can improve in coordination, it is a fact that the Hurricane did not help.

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